AFrame Digital WG2 MobileCare Monitor User Manual Exhibit D Users Manual per 2 1033 b3

AFrame Digital, Inc. MobileCare Monitor Exhibit D Users Manual per 2 1033 b3

Contents

Exhibit D Users Manual per 2 1033 b3

Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. MobileCare™ Monitor System Operator’s Manual AFrame Digital, Inc. 8000 Lee Highway Falls Church, VA 22042 (703) 560-0512 Email: service@aframedigital.com www.aframedigital.com
Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc.
MobileCare™ Monitor Operator’s Manual i Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Contents Contents ..................................................................................................................... iWarnings and Precautions.........................................................................................iiiContraindications....................................................................................................iiiWarnings ................................................................................................................iiiCautions .................................................................................................................iiiPrecautions while using MobileCare™ Monitor.......................................................... vAbout this manual ......................................................................................................viAudience ................................................................................................................viWhat you will find in this manual ............................................................................viSymbols used in this manual.................................................................................viiConventions used in this manual...........................................................................viiAssumptions..........................................................................................................vii1.0 Introduction .......................................................................................................... 12.0 System Overview ................................................................................................. 32.1 How the MobileCare™ Monitor System Works ................................................ 42.2 Overview of myPHD ......................................................................................... 62.3 Components of the MobileCare™ Monitor System .......................................... 72.4 Compliance to Electromagnetic Compatibility Standard................................... 83.0 Operating Procedures.......................................................................................... 93.1 Using myPHD................................................................................................... 93.1.1 Wearing myPHD ........................................................................................ 93.1.2 Installing the Batteries.............................................................................. 103.1.3 Using myPHD Buttons ............................................................................. 103.1.4 Checking for Out-of-range Status ............................................................ 113.1.5 Verifying the Battery Charge.................................................................... 113.1.6 Sending Emergency Alerts to Caregivers ................................................ 123.1.7 Temporarily Disabling Alerts .................................................................... 133.1.8 Impact Sensing and Falls......................................................................... 143.1.9 Canceling Alerts....................................................................................... 153.1.10 Interpreting Error Messages .................................................................. 163.2Using the Charger....................................................................................... 173.3 Using the CareStation™ Software.................................................................. 183.3.1 Logging into the CareStation™ Application ............................................. 183.3.2 Understanding the Resident Status Interface .......................................... 193.3.3 Understanding the Resident Detail Interface ........................................... 213.3.4 Understanding the Alert Summary for a Particular Resident.................... 223.3.5 Understanding the Alert Summary for All Residents................................ 233.3.6 Understanding the Facility Map Interface................................................. 243.3.7 Receiving and Responding to Alerts in CareStation™ Software.............. 253.3.8 Receiving and Responding to Alerts on Other Devices ........................... 263.3.9 Clearing the Alerts ................................................................................... 274.0 Security.............................................................................................................. 28
MobileCare™ Monitor Operator’s Manual ii Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 4.1 Mesh Security................................................................................................. 284.2 Internet Security ............................................................................................. 284.3 Server Security............................................................................................... 305.0 TroubleShooting................................................................................................. 315.1 Troubleshooting myPHD and Battery ............................................................. 315.2 Troubleshooting PANDA ................................................................................ 31Appendix A — Warranty .......................................................................................... 32Appendix B — Service ............................................................................................. 33Appendix C — Declarations..................................................................................... 34Appendix D — Specifications................................................................................... 36myPHD Specifications.......................................................................................... 36PANDA X4 Gateway Specifications ..................................................................... 38
MobileCare™ Monitor Operator’s Manual iii Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Warnings and Precautions Contraindications  Do not use the device in an MR environment.  Do not use this device in an explosive atmosphere or in the presence of flammable anesthetics or gases.  This device is not defibrillation proof per IEC 60601-1:1990 clause 17h. Warnings  Use within its designated range.  This device is intended only as an adjunct in patient assessment. It must be used in conjunction with other methods of assessing clinical signs and symptoms.  Operation of this device below the minimum amplitude of 0.3% modulation may give inaccurate results.  The use of batteries other than those specified in these instructions may result in increased electromagnetic emission and/or decreased immunity of this device.  This device should not be used adjacent to or stacked with other equipment. If adjacent or stacked use cannot be avoided the device should be observed carefully to verify normal operation. Cautions  Inspect the device at least every 6 to 8 hours to ensure correct device alignment and skin integrity. Patient sensitivity to the device may vary due to medical status or skin condition.  Factors that may degrade the performance or affect the accuracy of the measurement, include the following: - excessive light, such as sunlight or direct home lighting - excessive motion - moisture in the device - improperly applied device  Do not sterilize, autoclave, or immerse this device in liquid.  Do not use caustic or abrasive cleaning agents or any cleaning products containing ammonium chloride.  This equipment complies with IEC 60601-1-2:2004 for electromagnetic compatibility for medical electrical equipment and/or systems. This standard is designed to provide reasonable protection against harmful interference in a typical medical installation. However, because of the proliferation of radio-frequency transmitting equipment and other sources of electrical noise in health care and other environments, it is possible that
MobileCare™ Monitor Operator’s Manual iv Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. high levels of such interference due to close proximity or the strength of a source might disrupt the performance of this device. Medical electrical equipment needs special precautions regarding EMC, and all equipment must be installed and put into service according to the EMC information specified in this manual.  Portable and mobile RF communications equipment can affect medical electrical equipment.  Batteries may leak or explode if used or disposed of improperly. Do not remove or attempt to change the batteries in any manner. This is only to be performed by an AFrame Digital authorized representative.  Follow local, state, and national governing ordinances and recycling instructions regarding disposal or recycling of the device and device components, including batteries.  In compliance with the European Directive on Waste Electrical and Electronic Equipment (WEEE) 2002/96/EC, do not dispose of this product as unsorted municipal waste. This device contains WEEE materials. Please contact your distributor regarding take-back or recycling of the device.
MobileCare™ Monitor Operator’s Manual v Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Precautions while using MobileCare™ Monitor Read this manual carefully before using the MobileCare™ Monitor System or its associated components. Follow these precautions:  Do not use the MobileCare™ Monitor System as a substitute for usual and customary resident supervision. The MobileCare™ Monitor System is intended to assist caregivers in providing proper care to individuals.  Discontinue use of myPHD if the patient demonstrates any allergic reaction or other intolerance to the device.  General operation of the MobileCare™ Monitor System may be affected if used in a strong electromagnetic field environment.  Do not use the system if any component is damaged.  Caution the residents against causing impacts to myPHD. Intended or unintended impact of myPHD may trigger alerts.  Do not immerse the MobileCare™ Monitor or its components in water or any other liquid.  Do not use caustic or abrasive cleaning agents for the MobileCare™ Monitor or its components.  Do not remove any covers or open any of the components of the MobileCare™ Monitor System. There are no operator serviceable parts within the MobileCare™ Monitor System.  Follow local governing ordinances and recycling instructions regarding disposal or recycling of the MobileCare™ Monitor and its components, including batteries.  Batteries may leak or explode if used or disposed of improperly.
MobileCare™ Monitor Operator’s Manual vi Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. About this manual Audience The MobileCare™ Monitor Operator’s Manual is intended for the operators of MobileCare™ Monitor and its components, that is, the caregivers, nurses, and administrative staff of the care giving facility. What you will find in this manual This manual describes —  How the MobileCare™ Monitor System works.  How to use the myPHD wristwatch to send alerts.  How to use the CareStation™ software to respond to alerts. Use the following table to quickly find information in this manual: To find out about: Go to: How the MobileCare™ Monitor System works 2.0 System Overview How to use myPHD and the CareStation™ software 3.0 Operating Procedures How to solve problems with the functioning of myPHD and PANDA 4.0 Troubleshooting The security features of the MobileCare™ Monitor System 5.0 Security The warranty details, service facilities, and specifications of the MobileCare™ Monitor System Appendix
MobileCare™ Monitor Operator’s Manual vii Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Symbols used in this manual The following symbols have been used in this manual: WARNING: Warnings alert you about instructions or procedures that could be hazardous, if not followed properly. NOTE: Notes point out something important or useful. Conventions used in this manual The following conventions are used in this manual. This type of text: Is used for: Bold Button names Italics Emphasis Assumptions  We assume that the MobileCare™ Monitor System is already installed by a qualified representative of AFrame and is running on your facility’s network.  This guide is intended for the operators of the MobileCare™ Monitor System, that is, the caregivers, nurses, and administrative staff of the care giving facility.
MobileCare™ Monitor Operator’s Manual 1 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 1.0 Introduction The MobileCareTM Monitor System is a wireless based health and alert monitoring system to support caregivers in continuing care retirement communities and assisted living settings. The system has been designed primarily to monitor elderly residents who require a greater level of assistance on a round-the-clock basis. For monitoring purposes, residents wear a specially designed watch that is part of the MobileCare™ Monitor System. The system sends designated alerts (see Figure 1.1) from these residents to administrators and healthcare providers (or caregivers) of multi-resident care facilities. These alerts are designed to elicit a quick response from the caregivers (see Figure 1.2). In addition, caregivers can track the location of the residents within the premises of the healthcare facility. Figure 1.1 Sending alerts to the healthcare professionals via the MobileCare™ Monitor System
MobileCare™ Monitor Operator’s Manual 2 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Figure 1.2 Healthcare professionals acknowledge the alerts via the MobileCare™ Monitor System The MobileCare™ Monitor System is intended only as an adjunct in patient assessment and care. It must be used in conjunction with other methods of assessing the health and wellness in individuals and symptoms. The system is not intended to provide automated treatment decision, nor is it to be used as a substitute for professional healthcare judgment. All patient medical diagnosis and treatment are to be performed under the direct supervision and oversight of an appropriate healthcare professional.
MobileCare™ Monitor Operator’s Manual 3 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 2.0 System Overview The MobileCare™ Monitor System helps healthcare professionals and caregivers to provide wireless monitoring services for independent and ambulatory residents in retirement communities or assisted living settings. The MobileCare™ Monitor System is capable of monitoring elderly residents on a continuous basis (24x7). The system is primarily designed to monitor alerts from these individuals and transmit this data to servers for storage and processing. The main applications of the MobileCare™ Monitor System are:  Residents can send emergency and assistance needed alerts to caregivers.  Caregivers can keep track of the location of the residents within the premises.  Caregivers are provided impact detection alerts. The user interface between a monitored individual and the MobileCare™ Monitor System is a wireless personal help device (myPHD) or “watch” that is worn on an individual’s wrist. This watch is a non-intrusive and form-friendly portable alerting device that transmits data wirelessly to a gateway and server via a wireless mesh network. The MobileCare™ Monitor System consists of the following components (see Figure 2.1):  Personal Help Device or myPHD (also called watch)  Wireless Network — consisting of a PANDA X4 wireless gateway and a mesh network of XBee wireless wall routers  Secure Server — runs the CareStation™ software, stores data, and analyzes trends in resident data  CareStation™ Software — an application program that provides a graphical user interface to allow the caregivers to respond to myPHD alerts. It also integrates the facility map that provides resident location information to the caregivers.
MobileCare™ Monitor Operator’s Manual 4 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Figure 2.1 Different components of the MobileCare™ Monitor System 2.1 How the MobileCare™ Monitor System Works Figure 2.2 shows how the myPHDs interact with the wireless network. The wireless network consists of a PANDA X4 gateway and XBee routers that are strategically located inside the individual rooms as well as at other locations of the facility. The system uses the ZigBee (see “What is ZigBee?” below) mesh network to allow individuals to be mobile within the network. Data is transmitted between the watch and the XBee units through a message-based protocol over a ZigBee mesh network. The data is transferred between the PANDA X4 gateway and the server through a secure HTTP protocol. The caregivers receive alerts via a secure Internet browser, cell phones, PDAs, or other web-enabled phones such as the iPhone. The system can also send healthcare related information to administrators and other healthcare providers for analyzing and archiving purposes.
MobileCare™ Monitor Operator’s Manual 5 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. What is ZigBee? ZigBee is the name given to a set of high-level wireless communication protocols maintained by a group of companies known as the ZigBee Alliance. It is a low-cost, low-power, wireless networking standard based on the IEEE 802.15.4 specifications. The devices using ZigBee form a mesh network, where each device connects wirelessly to the next. ZigBee uses very little power therefore is ideal for small networks. Figure 2.2 Interconnection and dataflow between several MobileCare™ Monitor components.
MobileCare™ Monitor Operator’s Manual 6 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 2.2 Overview of myPHD The myPHD allows the residents to be mobile while being monitored by the network. The myPHD periodically transmits the location of the resident within the facility and clinical data to the CareStation™ software. It has two buttons: o Emergency button – During an emergency, the resident presses this button to issue an emergency alert to the caregiver’s station. o Privacy button – The residents use this button to stop sending clinical data to the CareStation™ Software for a pre-set interval of time. Figure 2.3 The myPHD with buttons. Furthermore, the myPHD contains:  Built-in temperature sensor – provides resident skin (body) and ambient air temperatures to help determine if the watch is being worn.  Impact sensor – issues an alert when the myPHD receives an impact (such as when a resident falls).  Battery charge level indicator – displays the remaining battery charge. Ensure that the myPHD is positioned properly on the monitored individual’s wrist.
MobileCare™ Monitor Operator’s Manual 7 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 2.3 Components of the MobileCare™ Monitor System Table 2.1 describes the various components and features of the MobileCare™ Monitor System: Component Features XBee Wireless Wall Router  Installed in key locations throughout the facility  Connects to other XBee routers in a secure wireless mesh network (for further information on the security of the wireless network, refer to Chapter 4.0 Security.)  Picks up the messages or alerts transmitted by myPHDs and forwards messages/alerts to the PANDA X4 gateway for subsequent delivery to the server  Receives (wireless) messages and alert-acknowledgements from the PANDA X4 gateway and forwards the messages/alerts to the relevant myPHD PANDA (Powered Automated Network Data Aggregator) X4 Gateway  Gateway between the Internet and the internal wireless mesh network  Connects to the Internet via Ethernet, Wi-Fi, or Broadband  Sends the received messages from the XBee routers to the secure server  Communicates wirelessly with the myPHDs and the central server, allowing total freedom of movement of the residents throughout the facility  Delivers email or text message alerts to various devices such as cell phones, PDAs, and MobileCare™ Monitoring Stations Secure Server. See Figure 2.1.  Sets up behind a firewall at a high availability Web Hosting data center  Maintains all resident information, including location, collected data, and alerts  Monitors the PANDA x4 gateway, the XBee routers, and the myPHDs via two-way communication and automatically raises an alert if any device malfunctions  Can be accessed by the end user over the Internet using a web browser  Can be connected directly to a DSL or Cable Modem / Router in a SOHO environment
MobileCare™ Monitor Operator’s Manual 8 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Component Features CareStation™ Software  Web-browser based software application  Provides an easy-to-use, yet secure, graphical user interface to allow the caregivers and administrative staff to respond to myPHD alerts  Integrates a facility map to provide resident location information to the caregivers, based on the information received from myPHDs  Provides access to the secure server so caregivers can view and analyze the resident’s information  Provides actionable, clinical data as well as specific reports to improve health-care management  Assists health care staff in providing individual, personalized care Table 2.1 MobileCare™ Monitor System Component and Features. The operators should use only AFrame Digital specified sensors and third-party devices. AFrame cannot guarantee or be responsible for overall system functioning if non-approved sensors or devices are used. The XBee Wireless Wall Routers are installed and serviced only by authorized AFrame Digital, Inc. representatives. Do not attempt to open or service the routers at any time. The PANDA X4 Gateway is installed and serviced only by authorized AFrame Digital, Inc. representatives. Do not attempt to open or service the device at any time. 2.4 Compliance to Electromagnetic Compatibility Standard The MobileCare™ Monitor System complies with International Standard EN 60601-1-2:2004 for electromagnetic compatibility (EMC) for medical electrical equipment or systems, or both. This standard is designed to provide reasonable protection against harmful interference in a typical medical installation.
MobileCare™ Monitor Operator’s Manual 9 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.0 Operating Procedures This chapter provides instructions on how to wear and operate the myPHD, interpret the messages displayed in the panel, and trigger and send emergency alerts. This chapter explains the features of the CareStation™ Software and the procedure to respond to alerts, detect the location of residents, and view the clinical and historical data of the residents. MyPHD is the only component of the MobileCareTM Monitor System operated by the end user (residents). Before using myPHDs, the operator must ensure the proper installation of all components of the MobileCare™ Monitor System. The components of the MobileCare™ Monitor System should not be installed by the end user. These components (such as the routers, the gateway, and the server) must be installed by the representatives of AFrame Digital, Inc. who are trained in the proper installation techniques. 3.1 Using myPHD This section explains how to:  Wear myPHD and use the various options.  Check for out-of-range status.  Send emergency alerts using myPHD.  Analyze the messages displayed by myPHD. The myPHD is the key component of the MobileCare™ Monitor System that has to be worn and operated by the residents or patients. Hence, the operators must ensure that they thoroughly understand the operating procedures of myPHD. 3.1.1 Wearing myPHD The myPHD alerting device resembles a watch and should be worn like a wristwatch. The watch should be worn continuously. The myPHD has built-in sensors that determine if the device is being worn. The server constantly monitors these details and raises an alert if a resident removes the myPHD from his/her wrist. The myPHD alerting device should not be exposed to water.
MobileCare™ Monitor Operator’s Manual 10 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.1.2 Installing the Batteries The batteries in myPHD should not be installed or changed by the residents or caregivers. Only an authorized representative of AFrame Digital, Inc. will service the batteries. Batteries must be recharged after several days under normal use conditions. 3.1.3 Using myPHD Buttons MyPHD has two buttons: Emergency button and Privacy button. Figure 3.1: The myPHD with buttons Table 3.1 summarizes the use of these buttons. Press Result Emergency button Send an emergency alert to the caregiver and administrative staff. Privacy button Temporarily stop myPHD from sending clinical data to the AFrame CareStation™ Software. Table 3.1 Usage of myPHD buttons
MobileCare™ Monitor Operator’s Manual 11 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.1.4 Checking for Out-of-range Status The myPHDs function properly only when they are within the range of the XBee wireless routers. If the resident moves out of range of the XBee routers, the myPHD will display a FAILED message and the myPHD will be unable to send information and alerts to the caregiver or administrative staff. The signal strength indicator on the myPHD display will indicate if the resident is within range of the XBee wall routers. Additionally, if the resident is within the range, myPHD will display the date and time. When the resident moves out of the range of XBee wall routers, the signal strength indicator will change. Additionally, a WATCH FAILED message will flash on the myPHD’s display panel. 3.1.5 Verifying the Battery Charge The charge indicator on the display panel of the myPHD will show the remaining charge of the batteries. The above illustration shows the power indicator for an empty battery. In this scenario, the operator should recharge the myPHD. If it still does not function, call the support line of AFrame Digital, Inc. Normal Operation signal – indicates the myPHD is within range of the wall routers. Out of Range signal –indicates the myPHD is out of the range of the wall routers. Indicates the battery charge level
MobileCare™ Monitor Operator’s Manual 12 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. The myPHD alerting device, XBee wall routers, and the PANDA unit are designed to be powered ON all the time. The server constantly monitors the status of all these components and will raise an alert in the event of any failure. 3.1.6 Sending Emergency Alerts to Caregivers When the residents or patients need the assistance of a caregiver, they can send an emergency alert using myPHD. Before sending an emergency alert, the residents should ensure that they are within the range of an XBee wireless wall router. See 3.1.4 Checking for Out-of-range Status for more information. The resident should follow these instructions: 1. Press the Emergency button on the myPHD. 2. The date, time, and battery indicator will disappear from the screen, and the alert indicator flashes. Alert Indicator
MobileCare™ Monitor Operator’s Manual 13 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3. When the alert is transmitted successfully, the MSG SENT message will be displayed in the display panel of the myPHD. 4. When the administrative staff or caregiver acknowledges the alert message, the HELP COMING message will be displayed in the display panel of the myPHD. 5. Finally, the caregiver who attends to the call will reset the display back to normal status. See the section 3.1.7 Resetting myPHD to Normal State for more information on resetting the display. 3.1.7 Temporarily Disabling Alerts The myPHD alerting device sends resident data, location information, and alerts using a wireless network. Sometimes, the residents may choose not to send any data to the server or alerts to the caregiver for maintaining privacy. In such cases, the residents can temporarily disable the myPHD from sending data for a pre-determined number of minutes. 1. To temporarily disable the myPHD device from sending data, press the Privacy button.
MobileCare™ Monitor Operator’s Manual 14 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 2. On the myPHD display panel:  The PRV message is displayed  The signal indicator changes to indicate no signal  The ring around the clock changes  The device counts down from a pre-defined number of minutes If the resident presses the Privacy button before the pre-defined setting time has elapsed, the privacy duration will be reset and the countdown will start afresh. In this way, the resident can extend the privacy duration, if desired. 3. After the pre-defined number of minutes has elapsed, the device will switch back to normal status and once again start transmitting location and clinical data. The privacy feature can be canceled by pressing the privacy button a second time. Pressing it a third time restarts the privacy timer. 3.1.8 Impact Sensing and Falls The myPHD can be used in a falls reduction program to sense impacts as an indication of falls. When a resident wearing the watch falls, myPHD detects the impact and automatically sends an alert to the caregiver. The myPHD alerting device, XBee wall routers, and the PANDA unit are designed to be powered ON all the time. The server constantly monitors the status of all these components and will raise an alert in the event of any failure. Countdown indicating 29 minutes of privacy remaining. No-signal indicator. Countdown that indicates 10 minutes of privacy period remaining.
MobileCare™ Monitor Operator’s Manual 15 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.1.9 Canceling Alerts If the residents send emergency alerts by mistake, they can cancel the alert before it reaches the caregiver. Also, if they drop myPHD by mistake, they can cancel the emergency alert before it reaches the caregiver. You can cancel the alert only before the MSG SENT message is displayed on the display panel. 1. Before the MSG SENT message appears on the display panel, press the Privacy button. 2. The emergency alert will be canceled and the EM MSG CANCLD message will be displayed on the display panel. 3. The myPHD device will then switch back to normal mode. Pushing the emergency button or falling will generate an alert message overriding the privacy feature.
MobileCare™ Monitor Operator’s Manual 16 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.1.10 Interpreting Error Messages Message Displayed on myPHD Meaning and Actions to be taken EM MSG CANCLD Displayed when the resident cancels the emergency alert before it was sent to the caregiver. HELP COMING Displayed when the caregiver acknowledges the alert. MSG SENT Displayed when the alert message has been sent to the caregiver. The resident must wait for acknowledgment from the caregiver. FAILED Displayed when the resident moves away from the range of the MobileCare™ Monitor System. In such situations, instruct the residents to move within the range. NO FNC Displayed when the resident presses the Privacy button while out of the signal range of the MobileCare™ Monitor System. The resident must move inside the signal range of the MobileCare™ Monitor System. PRIVCY Displayed when the resident has activated the privacy mode on the myPHD device. PRV nn Displayed when the myPHD device is in privacy mode and is not sending any resident data (nn is the number of minutes of privacy remaining). The myPHD device will not send any data to the server for the indicated number of minutes. If the resident wants to extend the privacy period for some more time, he/she should press the Privacy button again. WATCH FAILED Displayed when the alert is not sent or if the caregiver does not acknowledge the alert. Wait till the administrative staff rectifies the error. Table 3.2 Messages displayed in myPHD
MobileCare™ Monitor Operator’s Manual 17 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.2 Using the Charger For charging the myPHD, place the myPHD watch on the charger as shown in the following photograph. Figure 3.2.0: The myPHD is placed on the charger. The LED on the charger (see the photograph below) indicates the status of charging. Figure 3.2.1: The charger LEDs. The LEDs on the charger provides three possible status scenarios, as stated in the following Table. Rapidly Flashing Red Failure Blinking Green Charger is charging the myPHD Solid Green Charging Complete When the myPHD is placed on the charger, the myPHD display confirms this event as “CHARGE.” When the myPHD shows “CHARGE”, it enters in to a low power sleep mode and disables its connection with the ZigBee radio.
MobileCare™ Monitor Operator’s Manual 18 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3 Using the CareStation™ Software This section explains the features of the CareStation™ Software and is relevant to caregivers and the administrative staff of the facility. The CareStation™ Software is an easy-to-use web-browser based secure application for helping caregivers and administrative staff to respond to myPHD alerts. In addition, the operators can use the software to:  View the location of a resident on the pre-installed facility map.  View and analyze data collected from the residents.  View specific reports to help improve management of the facility. 3.3.1 Logging into the CareStation™ Application 1. Open a Web browser and go to https://pr.aframedigital.com. 2. In the login screen (see Figure 3.2), enter your User Name and Password. 3. Click Sign In. Figure 3.2 MobileCare™ Monitor Login Screen The operators will be asked to change the password every 90 days. The operators should not disclose their user name or password. 4. After logging in, the operator will be able to see the main screen (Resident Status screen) of the CareStation™ application.
MobileCare™ Monitor Operator’s Manual 19 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3.2 Understanding the Resident Status Interface The Resident Status screen (see Figure 3.3) is the main screen that is displayed to the operators after they login to the CareStation™ application. The Resident Status screen shows the status (such as alerts or Activity of Daily Listings (ADL)) of all the residents of the facility. It also displays the last known location of the residents. Figure 3.3 The Main Screen – Resident Status To return to the Resident Status screen from the other screens, the operator has to click the Resident Status present at the top of the screen. Click this link to view the location of the residents on the Facility Map. Click any of these links or pictures to view the details of that resident. Click this link to view the Alert Summary screen for all residents. These links show the last known location of the resident. Click any of these links to view the Facility Map.
MobileCare™ Monitor Operator’s Manual 20 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. The following table summarizes the available options: Click the To Picture or name of a resident View the details of that resident Alert icon adjacent to the resident’s name View the alerts for the resident from the alert summary screen ADL icon adjacent to the resident’s name View ADL data of a specific resident Location icon adjacent to the resident’s name View that location in the Facility Map Facility Map link at the top of the screen. Open the Facility Map screen Alert Summary link at the top of the screen. Open the Alert Summary screen Table 3.3 The available options This resident status screen displays a green icon for residents whose alerts have been responded to.
MobileCare™ Monitor Operator’s Manual 21 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3.3 Understanding the Resident Detail Interface To view the details of a resident, the operator will click the name or picture of the resident. The details of the resident along with their last known location, air and skin temperature, the address to which alert was sent, notes, history of alerts, and so on are displayed (see Figure 3.4). Figure 3.4 Details of a particular resident
MobileCare™ Monitor Operator’s Manual 22 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3.4 Understanding the Alert Summary for a Particular Resident To view the alert details of a particular resident (see Figure 3.5), the operator can click the Alerts Summary icon of that resident from the Resident Status screen. Figure 3.5 Alert summary of a particular resident There are four types of Alarm Indicators which are based on the status of the resident alert. The following are the various alarm indicators:  — Acknowledged  — Needs Help  — False Alarm  — Escalated
MobileCare™ Monitor Operator’s Manual 23 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3.5 Understanding the Alert Summary for All Residents To view the alert details of residents (see Figure 3.6), the operator can click the Alerts Summary link displayed at the top of the Resident Status screen. Figure 3.6 Alert details of all residents
MobileCare™ Monitor Operator’s Manual 24 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3.6 Understanding the Facility Map Interface This facility map is always integrated with the CareStation™ software To locate the resident graphically within the facility, the operator clicks the Facility Map link displayed at the top of the Resident Status screen. This screen displays the last known location of each resident (see Figure 3.7). On the facility map, the image border is red if an alert is pending and green if alerts are not pending. Figure 3.7 The Facility map showing the location of residents
MobileCare™ Monitor Operator’s Manual 25 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3.7 Receiving and Responding to Alerts in CareStation™ Software To respond to the alerts received from a resident, the operator clicks the particular Alert from the Resident Status screen (see Figure 3.8 (a)). The list of alerts from the resident is displayed in the Alert Summary screen. The operator then clicks the alert that needs attention (see Figure 3.8 (b)) and must be acknowledged (see Figure 3.8 (c)). Figure 3.8 Responding to an alert In this screen, the operators can perform any of the following operations:  Acknowledge the alert, indicating assistance is on the way.  Cancel the alarm by selecting the False Alarm option.  Escalate the alarm to the next person (for instance, the supervisor or next-in-command) up in the line to assist. After the operator clicks Acknowledge, the Alert Acknowledged message will be displayed on the screen and the myPHD.
MobileCare™ Monitor Operator’s Manual 26 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 3.3.8 Receiving and Responding to Alerts on Other Devices The system administrator configures the MobileCare™ Monitor System to send the alerts to the operator’s cell phone, PDA (personal digital assistant), or web-enabled phone such as iPhone. Cellular Phone On a cellular phone with text messaging capability, only text messages will appear. When a resident presses the emergency alert button, the system generates and sends a text message, such as the following message, to the operator’s cell phone: From text-based cellular phones, the operators cannot acknowledge the alerts. Smart Phone or iPhone On a smart phone or iPhone, the operator receives a text message similar to that sent to a cellular phone. However, the operator can click the link in the message to go to a graphical screen.
MobileCare™ Monitor Operator’s Manual 27 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Figure 3.9 Acknowledgement and Alert Resolution Screens for a Particular Resident After the resident has received care, the operator will resolve the alert by entering the type of problem, the name of the caregiver, and notes regarding the incident. After the operator clicks either Acknowledge or Resolve, a message will be displayed on the CareStation™ screen and on the myPHD. Figure 3.10 The Alert Acknowledged message 3.3.9 Clearing the Alerts Operators can clear the alerts from the Alert Summary screen by clicking the Needs Help icon (see Figure 3.6). When clicked, a web page will be displayed that is similar to the web page displayed on the iPhone (see Figure 3.9) from where they can respond to the alert.
MobileCare™ Monitor Operator’s Manual 28 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 4.0 Security The AFrame System incorporates best-practice security controls designed to protect against both anticipated and unanticipated security threats. This section provides a brief overview of the important controls. 4.1 Mesh Security The primary threats to security on the ZigBee mesh are unauthorized access and modification of transmitted data, unauthorized devices accessing the network, and denial of service attacks against the network. The AFrame System protects against these threats using the standard ZigBee security mechanisms. The AFrame System implements the ZigBee Standard Security Model. Unauthorized access and modification of transmitted data is prevented by encrypting all traffic between network devices including myPHD, Pandas, and ZigBee wall routers. Traffic is encrypted with the Advanced Encryption System (AES) encryption algorithm using 128-bit keys. AES is the standard symmetric encryption algorithm of the U.S. Government. AES has been analyzed extensively and is used worldwide to protect sensitive data. To keep unauthorized devices from joining the ZigBee network, each device is authenticated using a special link key that is preconfigured on every device. When a device attempts to join the network, the PANDA uses this link key to distribute a network key which in turn is used to encrypt and decrypt traffic. If the device does not have the correct link key, it will not be allowed to join the network. The AFrame System protects against denial of service attacks by continuous monitoring of the health and connectivity to connected devices. If an attack degrades the health of a device or of the network, it will be quickly detected and reported. Once detected, the source of an attack can be identified and neutralized. 4.2 Internet Security The primary threats to security on the Internet are unauthorized access and modification of transmitted data, spoofing of Internet-connected components, and denial of service attacks. The design of the AFrame System uses standard Internet security mechanisms and practices to protect against these threats. To protect against unauthorized access and modification of transmitted data, all Internet traffic is encrypted using strong Secure Socket Layer (SSL) encryption. This
MobileCare™ Monitor Operator’s Manual 29 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. includes traffic that flows between the PANDA and the AFrame Server, and traffic that flows between the Web browser used by the caregiver and the server. The AFrame System uses the same strong SSL encryption used by leading financial institutions to protect high-value financial transactions on the Internet. A spoofing attack is an attack where a malicious entity on the Internet pretends to be a legitimate entity in order to violate security in some way. To prevent spoofing, all AFrame components carefully authenticate their peers before communicating with them. This authentication is performed as follows:  The Panda authenticates the AFrame Server using SSL and a 1024-bit RSA public-key certificate. This is the same mechanism used to authenticate banking web sites on the Internet.  The AFrame Server authenticates PANDAs using standard HTTP Basic Authentication. Each request from the PANDA includes a username and password that authenticates the request. If the request contains a valid username and password, then the server will accept the message from the PANDA. If there are any discrepancies in the credentials the request will be rejected. This username and password travels over the SSL authenticated and secured connection such that they are protected against disclosure.  When caregivers access the CareStation™ application on the server, the server authenticates the user with a unique username and password. Passwords are required to meet complexity requirements to ensure that they cannot be guessed. This username and password travels over the SSL authenticated and secured connection such that they are protected against disclosure.  The Web browser used by the caregivers authenticates the AFrame Server using the same SSL and 1024-bit RSA public-key certificate mechanism described above. The AFrame server name shown while the caregiver checks the security on the caregiver secure page provides strong assurance that the caregiver is communicating with the correct server. After requests are authenticated using the mechanisms described above, other validations are performed to provide additional security. For example, when the server processes the message from the PANDA, it validates that the Extended Unique Identifier (EUI) presented has been registered on the server as a valid PANDA. Similarly, when a PANDA sends watch information to the server, the server validates that the EUI of the watch has been registered with the system. The message will be rejected if the EUI is not registered.
MobileCare™ Monitor Operator’s Manual 30 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 4.3 Server Security The AFrame Server stores information about caregivers and residents. The primary threats to the Server are Internet-based attacks and insider threats. These threats are countered though a variety of physical, technical, and procedural controls. To protect against Internet-based threats, the AFrame Server is protected by external and internal firewalls. The internal firewall implements a default deny security policy whereby only essential traffic is allowed to reach the system. Furthermore, the server is hardened to run only essential services. Administrative access to the server is only permitted via public-key authenticated Secure Shell (SSH) access and all administrative traffic is protected using strong encryption. To ensure that the server is not left vulnerable to attack, strict configuration and security patch management procedures are followed. As an additional measure, AFrame periodically performs security scanning to validate its security posture. To protect against internal threats, logical and physical access to the server is strictly controlled. Server administration is performed under the principle of least privilege, whereby administrators are given the level of access required to perform their duties and no more. To ensure that administrators are accountable for their actions, the system is configured to perform detailed auditing. To ensure that the server is physically secure, the AFrame Server is hosted in a physically secure facility with 24x7x365 monitoring.
MobileCare™ Monitor Operator’s Manual 31 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. 5.0 TroubleShooting This section describes the troubleshooting procedure for both myPHD and PANDA. 5.1 Troubleshooting myPHD and Battery For the proper working of myPHD, ensure that:  Battery is properly charged.  Unit is functioning.  Alert is generated when the Nurse call button is pressed.  Light indicators are working. 5.2 Troubleshooting PANDA For the proper working of PANDA, ensure that:  Power cord is plugged correctly.  Network activity light of the Ethernet port is blinking.  Power is ON.  ZigBee activity light is ON. For assistance call (703) 560-0512 or email to support@aframedigital.com.
MobileCare™ Monitor Operator’s Manual 32 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Appendix A — Warranty AFRAME DIGITAL, INCORPORATED (AFRAME) warrants to the purchaser, for a one year period from the date of initial purchase or service subscription each MobileCareTM Monitor 2100 (MobileCare™ Monitor 2100). AFRAME shall repair or replace any MobileCare™ Monitor 2100 found to be defective in accordance with this warranty, free of charge, for which AFRAME has been notified by the purchaser by serial number that there is a defect, provided said notification occurs within the applicable warranty period. This warranty shall be the sole and exclusive remedy by the purchaser hereunder for any MobileCare™ Monitor 2100 delivered to the purchaser which is found to be defective in any manner whether such remedies be in contract, tort, or by law. This warranty excludes cost of delivery to and from AFRAME. All repaired units shall be received by the purchaser at AFRAME’s place of business. For any MobileCare™ Monitor 2100 sent to AFRAME for warranty repair that is found to be within specification, the purchaser agrees to pay $100.00 (US Dollars) to defray costs of handling and testing. The MobileCare™ Monitor 2100 is a precision electronic instrument and must be repaired by knowledgeable and specifically trained AFRAME personnel only. Accordingly, any sign or evidence of opening the MobileCare™ Monitor 2100 or any of its components, field service by non-AFRAME personnel, tampering, or any kind of misuse or abuse of the MobileCare™ Monitor 2100, shall void the warranty in its entirety. DISCLAIMER/EXCLUSIVITY OF WARRANTY: THE EXPRESS WARRANTY SET FORTH IN THIS MANUAL IS EXLCUSIVE AND NO OTHER WARRANTY OF ANY KIND WHETHER STATUTORY, WRITTEN, ORAL, OR IMPLIED INCLUDING WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR SETTING SHALL APPLY. The standard rates and charges in effect will be levied on all non-warranty work.
MobileCare™ Monitor Operator’s Manual 33 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Appendix B — Service The MobileCareTM Monitor and its components are precision electronic instruments and must be repaired only by trained AFrame representatives. Any sign or evidence of opening the system, service by non-AFrame personnel, tampering, or any kind of misuse or abuse of the system, shall void the warranty in its entirety. For additional technical information contact AFrame’s Customer Support department at: AFrame Digital, Inc. 8000 Lee Highway Falls Church, VA 22042 (703) 560-0512 Email: service@aframedigital.com www.aframedigital.com The standard rates and charges in effect will be levied on all non-warranty work.
MobileCare™ Monitor Operator’s Manual 34 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Appendix C — Declarations See http://www.iec.ch for the FCC and IEC standards. Federal Communications Commission (FCC) Notice This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Refer to the following tables for specific information regarding this device’s compliance with IEC 60601-1-2. Electromagnetic Emissions EMISSIONS TEST COMPLIANCE ELECTROMAGNETIC ENVIRONMENT—GUIDANCE This device is intended for use in the electromagnetic environment specified below. The customer and/or user of this device should ensure that it is used in such an environment. RF Emissions CISPR 11 RF Emissions CISPR 11 Harmonic Emissions IEC 61000-3-2 Voltage Fluctuations/Flicker Emissions IEC 61000-3-3 Electromagnetic Immunity IMMUNITY TEST IEC 60601 TEST LEVEL COMPLIANCE LEVEL ELECTROMAGNETIC ENVIRONMENT—GUIDANCE This device is intended for use in the electromagnetic environment specified below. The customer and/or user of this device should ensure that it is used in such an environment. Electrostatic Discharge (ESD) IEC 61000-4-2 Electrical Fast Transient/Burst IEC 61000-4-4 Surge IEC 61000-4-5 Voltage dips, short interruptions, and voltage variations on power supply input lines IEC 61000-4-11 Power Frequency (50/60 Hz) Magnetic Field IEC 61000-4-8 NOTE: UT is the AC mains voltage before application of the test level.
MobileCare™ Monitor Operator’s Manual 35 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Guidance and Manufacturer’s Declaration—Electromagnetic Immunity IMMUNITY TEST IEC 60601 TEST LEVEL COMPLIANCE LEVEL ELECTROMAGNETIC ENVIRONMENT—GUIDANCE This device is intended for use in the electromagnetic environment specified below. The customer and/or user of this device should ensure that it is used in such an environment. Portable and mobile RF communications equipment should be used no closer to any part of the device, including cables, than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter. Conducted RF IEC 61000-4-6 Radiated RF IEC 61000-4-3 a. Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the device is used exceeds the applicable RF compliance level above, the device should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the device. b. Over the frequency range 150 kHz to 80 MHz, field strengths should be less than [3] V/m. NOTES:  At 80 MHz and 800 MHz, the higher frequency range applies.  These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects, and people. Recommended Separation Distances The following table details the recommended separation distances between portable and mobile RF communications equipment and this device. This device is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. Users of this device can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communication equipment (transmitters) and the device as recommended below, according to maximum output power of the communications equipment. Separation Distance According to Frequency of Transmitter Rated Maximum Output Power of Transmitter W 150 kHz to 80 MHz d = 1.17 √P 80 MHz to 800 MHz d = 1.17 √P 800 MHz to 2.5 GHz d = 2.33 √P 0.01 0.1 1 10 100 For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer. NOTES:  At 80 MHz and 800 MHz, the higher frequency range applies.  These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects, and people.
MobileCare™ Monitor Operator’s Manual 36 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. Appendix D — Specifications The following are the specifications of myPHD Wireless Personal Help Watch: myPHD Specifications PARAMETER SYMBOL CONDITION MIN TYP MAX UNITS Operating Range gFS2g -2 2 g gFS4g Switchable via serial digital interface -4 4 g Acceleration Range gFS8g -8 8 g Supply Voltage (Analog) VDD 2.4 3.6 V Supply Voltage for Digital I/O VDDIO VDDIO ≤VDD 1.62 3.6 Supply Current Normal Mode IDD Digital and Analog 200 290 A Supply Current Standby Mode IDDsbm Digital and Analog 1 2 A Operating Temperature TA -40 +85 C Acceleration Output Signal Acceleration Output Format 10 Bit Resolution 2’s complement S2g g-range 2g 246 256 266 LSB/g S4g g-range 4g 122 128 134 LSB/g Sensitivity S8g g-range 8g 61 64 67 LSB/g Zero-g Offsett Off TA=25, calibrated -60 60 Mg Zero-g Offsett Off TA=25, over lifetime -150 150 Mg Zero-g Offset Temperature Drift Over TA 1 Mg/K Bandwidth Bw 2nd order analog filter 1500 Hz Digital Filter 25, 50, 100, 190, 375, 750 Hz Acceleration Data Refresh Rate (all axes) f_rate 2700 3000 3300 Hz Table 1: Operating range, output signal and mechanical specifications of the SMB380
MobileCare™ Monitor Operator’s Manual 37 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. PARAMETER SYMBOL CONDITION MIN TYP MAX UNITS Nonlinearity NL Best fit straight line -0.6 0.5 FS Output Noise nrms Rms 0.5 Mg/Hz Sensitivity ST Preliminary data 0.475 0.5 .0.525 K/LSB Temperature measurement range TS -30 97.5 +/- .5 C Temperature Offset OffT Calibrated at 30C 1 K Mechanical Characteristics Cross Axis Sensitivity S Relative contribution between 3 axes 2 Duration ≤ 100s 10,000 G Duration ≤ 1.0ms 2,000 G Mechanical Shock Free fall onto hard surface 1.5 M HBM, at any pin 2 kV ESD CDM 500 V Specifications are subject to change without notice. Please contact AFrame Digital, Inc. for current specifications.
MobileCare™ Monitor Operator’s Manual 38 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc. PANDA X4 Gateway Specifications Network protocols  UDP/TCP, DHCP. LEDs  ConnectPort X4: Ethernet status, power, cellular link/activity, signal strength (4 bars), ZigBee link/activity, Wi-Fi link/activity. Security – ConnectPort X4  Security – SSL tunnels, SSHv2, FIPS 197 (serial port).  Real-time clock. Router/Security Features  NAT.  Port forwarding.  Access control lists (IP filtering). VPN Features – ConnectPort X4  IPsec with IKE/ISAKMP.  Multiple tunnel support.  DES, 3DES and up to 256-bit AES Encryption.  VPN pass-through, GRE forwarding. Management  HTTP/HTTPS web interface.  Password access control.  IP service port control.  Optional secure enterprise management via Digi Connectware Manager. Interfaces  Serial – ConnectPort X4 o 1 RS-232 DB-9M serial port. o Throughput up to 230 Kbps. o Full signal support for TXD, RXD, RTS, CTS, DTR, DSR and DCD. o Hardware and software flow control.  USB o ConnectPort X4: 1 Powered USB Type A connector (Host).See www.digi.com/products/wireless/usb-peripherals/ for the list of supported USB devices.  Ethernet o 1 RJ-45 port o Standard: IEEE 802.3 o Physical Layer: 10/100Base-T o Data rate: 10/100 Mbps (auto-sensing) o Mode: full or half duplex (auto-sensing)  ZigBee/802.15.4 o XBee-PRO (Freescale and Ember supported). o Cellular. o ConnectPort X4: EV-DO/1xRTT or EDGE/GPRS PCI Express Module (1). o Wi-Fi (802.11b) – ConnectPort X4. o Standard IEEE 802.11b.  Frequency: 2.4 GHz.  Data rate: Up to 11 Mbps w/ fallback.  Modulation: DBPSK (1 Mbps), DQPSK (2 Mbps), CCK (11, 5.5 Mbps).  Transmit power: 16 dBm typical.  Receiver sensitivity: –82 dBm @ 11 Mbps.
MobileCare™ Monitor Operator’s Manual 39 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc.  Connector: 1 x RP-SMA.0  Ad-hoc & AP Client Modes only; Access Point Mode not supported.  Not available when gateway is configured with a cellular module. Environmental Specifications  Operating temperature: o ConnectPort X4 (CDMA models): –30° C to 60° C (–22° F to 140° F)  Relative humidity: 5% to 95% (non-condensing)  Ethernet isolation: 1500VAC min per IEEE802.3/ANSI X3.263  Serial port protection (ESD) – ConnectPort X4, X8 o +15 kV Air Gap and +8 kV contact discharge per IEC 1000-4-2 Regulatory Approvals  ConnectPort X4: o Safety: UL 60950, CSA 22.2 No. 60950, EN60950 o Emissions/Immunity: CE, FCC Part 15 (Class A), AS/NZS CISPR 22, EN55024, EN55022, Class A o Mobile Certifications – CDMA/EV-DO: CDG, TIA/EIA-690, TIA/EIA-98-E o Mobile Certifications – GSM/UMTS: PTCRB, NAPRD.03, GCF-CC, R&TTE, EN 301 511 Power Requirements  Power input o ConnectPort X4: 6-30VDC o 12V DC power supply for 0° C to 60° C (32° F to 140° F) with locking barrel connector included; extended temperature power supply available separately  Power consumption o ConnectPort X4: Idle: 1.5 W, Max: 10.4 W  Surge protection (with included power supply): 4 kV burst (EFT) per-4-4, 2 kV surge per EN61000-4 Dimensions  ConnectPort X4 o Width: 3.35 in (8.50 cm) o Height: 1.00 in (2.54 cm) o Length: 5.25 in (13.33 cm) o Weight: 2.60 lb (1.18 kg) Antennas  Antenna Type o ZigBee/802.15.4 – 4" dipole with 2'' cable, tabletop mountable (same type antenna is used for Wi-Fi configured gateways) o Cellular – 7" dipole  Connector Type (on Gateway) o 50 ohm SMA o Female for ZigBee & Wi-Fi o Male for cellular Specifications are subject to change without notice. Please contact AFrame Digital, Inc. for current specifications.
MobileCare™ Monitor Operator’s Manual 40 Company Proprietary & Confidential - AFrame Digital, Inc. Do Not Distribute or Copy Copyright © 2008 AFrame Digital, Inc.

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