Bluetree Wireless Data BTX400 Wireless Modem User Manual UG BT4400 5400 GSM

Bluetree Wireless Data Inc. Wireless Modem UG BT4400 5400 GSM

User manual

BT4400 (IP Series)BT5400 (GPS Series)GSM/GPRS ModemsProduct Manual
V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 3BlueTree Wireless BT4400 and BT5400 GSM/GPRS ModemsModel: BT4400 and BT5400Product ManualJanuary 2005UG-BT4400 & BT5400 CDMA
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V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 5BlueTree Wireless Data, Inc. 2425 46th Avenue Lachine, QC, Canada H8T 3C9 Tel: +1 (514) 422-9110 Toll Free: 1-877-422-9110www.bluetreewireless.comCopyright © 2004/2005 by BlueTree Wireless Data, Inc. All Rights Reserved Printed in CanadaBlueTree™, the BlueTree logo, and BlueVue™ are trademarks of BlueTree Wireless Data, Inc.All other trademarks are the property of their respective owners.
6 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0PatentsPortions of this product are covered by some or all of the following patents:Declaration of ConformityFCC Compliance and Industry Canada StatementFCC ID: QWV-BTX400Industry Canada: 4420A-BTX400The device complies with Part 15 of FCC rules and with ICES-003 of Industry Canada Rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference.2. This device must accept any interference received, including interference that may cause undesired operation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instructions, may cause interference harmful to radio communications.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Caution: Unauthorized modifications or changes not expressly approved by BlueTree Wireless Data, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment.
V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 7Liability NoticeWhile every effort has been made to achieve technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of BlueTree Wireless Data, Inc., or any of its subsidies, affiliates, agents, licensors, or resellers. There are no warranties, express or implied, with respect to the content of this document.SafetyDo not operate the BlueTree Wireless Data BT4400 or BT5400 modem in areas near medical equipment, where blasting is in progress, where explosive atmospheres may be present, or near any equipment that may be susceptible to any form of radio interference. Warning: “Antenna must not exceed 3 dBi for Cellular band and 5dBi for PCS band. This device must be used in mobile configurations. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 30 cm or 12 inches from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. Users and Installers must be provided with antenna installation instruction and transmitter operating conditions for satisfying RF exposure compliance”
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: V0.0 BlueTree Wireless BT4400 & 5400 Product Manual 9ContentsChapter 1: IntroductionWelcome .................................................................................. 11Customer Support ..................................................................... 11Chapter 2: Product DescriptionOverview.................................................................................. 13Modem Features........................................................................ 13Operational Description .............................................................. 15Physical Description ................................................................... 16Technical Specification ............................................................... 19Chapter 3: Installation RequirementsInstallation ............................................................................... 21Chapter 4: Installing The ModemUpacking the modem ................................................................. 25Installing the SIM card ............................................................... 25Mounting the modem ................................................................. 26Installing the cellular antenna ..................................................... 26Installing the GPS antenna ......................................................... 27Connecting the data cables ......................................................... 29Configuring the modem.............................................................. 30Connecting to the wireless network using the serial port ................. 25Connecting to the wireless network using the ethernetl port ............ 25Appendix A: Warranty and Customer SupportWarranty.................................................................................. 33
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V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 11Chapter 1: IntroductionWelcome Thank you for choosing the BT4400/5400, BlueTree’s GSM/GPRS wireless data modem. Customer SupportHelp desk Toll-free 1-877-422-9110Phone (514) 422-9110Hours 09:00 - 17:00 Eastern TimeEmail support@bluetreewireless.comSales desk Phone (514) 422-9110Hours 09:00 - 17:00 Eastern TimeEmail info@bluetreewireless.comMail BlueTree Wireless Data, Inc.2425 46th AvenueLachine, QC, Canada H8T 3C9 Fax (514) 422-3338 Web www.bluetreewireless.com
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V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 13Chapter 2: Product DescriptionOverviewThe BT4400/5400 modem gives today's mobile organization the reliable, instant access to information that is critical for its teams.The unit is a fully integrated GSM modem, which supports the GPRS data service functionality to remote and mobile applications. These are designed for harsh environment installations and are tested to meet strict military and automotive standards.These modems are intended for use with a host platform such as a computer or remote data terminal unit. These modems also contain an embedded processor and the intelligence to transfer data from one source to another over the wireless network without the need for any additional computing device.BlueVue Device Manager software:The modem package also includes BlueVue Device Manager software. The Device Manager application makes configuring and monitoring your modem simple and quick. With this software modem administrators can:• Provision modem on wireless network (Activation)• Configure operating parameters• Monitor status informationNote: Refer to BlueVue Device Manager manual for more details.Available Models BlueTree offers two models of GSM wireless rugged modem:• BT4400 wireless modem - base model with TCP/IP capability.• BT5400 wireless modem - GPS model with TCP/IP and positioning capabilities. Modem Features The BT4400/5400 modems offers the following features:
14 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0GSM Dual-band Supports both north american frequency bands: 850 and 1900 MHzGSM GPRS Compatible with GPRS Wireless data services. Backward compatible with GSM protocols.Short Message Services (SMS)Supports both mobile originate and mobile terminate text messaging3 different data connection interfacesSerial/RS-232, Ethernet, and USB.Note: USB is not available on product release 1.0TPC/IP Stack Fully integrated TCP/IP protocols allowing the modem to connect autonomously to the packet network (internet). This feature enables capabilities such as: In-call diagnostic, Serial-IP, stand-alone GPS, remote configuration, and remote firmware upgrade.In-call diagnostic Allows the user to get modem status information while in a data call, without interrupting the data session.Serial-IP Encapsulates data coming from the serial port into a TCP or UDP packet and sends it to a remote server on the packet network. Decapsulates IP packets coming from the network and sends raw data to the serial port.Remote configuration Using the BlueVue Device Manager, this feature allows the administrator to remotely configure or perform remote diagnostics on the modem.Note: For more information, refer to the BlueVue Device Manager manual. Remote firmware upgrade Using the BlueVue Device Manager, this feature allows the administrator to remotely upgrade the modem’s firmware.Note: For more information, refer to the BlueVue Device Manager manual.Remote access security For remote configuration, the modem offers access protection through username and password authentication.Integrated GPS Receiver Available on the BT5400 only, a Trimble GPS receiver is embedded into the modem for Automatic Vehicle Location (AVL). The modem can report this positioning data locally to any of the data interfaces (serial, ethernet, USB), or also remotely to a predefined server (see stand-alone).Stand-alone GPS Available on the BT5400 only, this feature allows remote asset tracking by sending GPS data to a remote server without the need for a client application on the data terminal.Store and Forward Available on the BT5400 only, this feature allows GPS data storage. If a unit loses communication, the data being collected through GPS will be stored in memory and forwarded when communication is reestablished.Inputs and Outputs Not available on the product release 1.0.
V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 15Operational DescriptionWireless connection modesThe BT4400/5400 can connect to the wireless data network in three different ways:•Packet Data (GPRS): allows outgoing calls only using GPRS cellular protocols. It is intended for TCP/IP connections to the internet. GPRS allows speeds of up to 40Kbps.•Circuit Switched Data (GSM)- allows for both outgoing and incoming calls using the circuit-switched GSM cellular protocol. It is intended for direct connections with a landline analog modem. Allows speeds of up to 9.6Kbps.Modem operating modesThe BT4400/5400 modem can be set to operate in On-Demand mode, or in Always-ON mode. On-Demand mode being the factory default.Configuration of these modes, along with their rules, is done via BlueVue Device Manager or using straight AT commands.•On-Demand: In this mode, the modem is not connected to the Wireless network. It awaits a connection trigger to connect. Types of connection triggers:• Dial command from the serial port resulting in a packet or circuit-switched connection• Incoming call from a remote modem resulting in a circuit-switched connection• GPS report is ready to deliver to a remote destination resulting in a PPP connection via the packet-switched network.•Always-ON: In this mode, the modem will attempt a PPP packet-switched connection to the wireless network on power-up. If it fails it will keeps retrying indefinitely until it succeeds.Physical DescriptionFront View
16 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0Rear ViewTop ViewBottom ViewLED indicators On the front plate of the modem, eight green LEDs are displayed: PWR, TX, RX, DTR, REG, ACT, LNK, and SER or GPS. Those eight indicators offer a user-friendly means of inquiring the modem’s operating status. They are described in the table below.Table 1: LED descriptionLED Label Full Name Color Corresponding State1PWR Power OFFFlashingONModem is turned OFF.Modem failure.Modem is ON.2TX Transmit OFFFlashingTerminal is not transmitting data to modem.Terminal is transmitting data to modem.3RX Receive OFFFlashingTerminal is not receiving data from modem.Terminal is receiving from modem.
V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 17Serial Port (DB9) The modem’s serial port is an RS232 DCE, compliant with EIA-232 standard. The connector used is DB9 female and is shown in the illustration below.Table 2: RS-232 connector pinout 4DTR Date Term in al ReadyOFFFlashingONNo terminal is detected.Problem.Terminal host is detected.5REG RegistrationOFFFlashingONNetwork not found.Registered on network.Searching for network.6LNK RF link OFFFlashingONNot in a call.In a circuit-switched call.In a packet-switched call.7ACT RF activityOFFFlashingNo transmit/receive from network.Transmitting/receiving data from network.8* SER Serial modeOFFFlashingONAT command mode.On-demand serial IP mode.Always-on serial IP mode.Note: (Model BT4200 only)8* GPS GPS OFFFlashingONNo position fix available.2D position fix is available.3D position fix is available.Note: (Model BT5200 only)LED Label Full Name Color Corresponding StatePin number Name Description Direction1DCD Data Carrier Detect Modem to PC2RXD Receive Data Modem to PC3TXD Transmit Data PC to Modem4DTR Data Terminal Ready PC to Modem5GND Ground Common6DSR Data Set Ready Modem to PC
18 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0USB Port (Type B) This feature is not supported on product version 1.0Ethernet Port (RJ-45) The ethernet port of the modem is configured as shown in the illustration below. The ethernet port is compliant to EIA-568 standard, and requires a crossover cable to connect to host terminals.Table 3: Ethernet connector pinoutAInput and Output Ports (Digital & Analog I/O)This feature is not supported on product version 1.07RTS Request To Send PC to Modem8CTS Clear To Send Modem to PC9RI Ring Indicator Modem to PCPin number Name Description DirectionPin number Name Description Direction1TX+ Transmit + Modem to PC2TX- Transmit Modem to PC3RX+ Receive + PC to Modem4N.C. None None5N.C. None None6RX- Receive - PC to Modem7N.C. None None8N.C. None NonePicturePasteHere
V0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 19Power Connector The power interface (or power supply) connector is configured as described in the table below. The connector used for this application is a MiniFit 4-pin Molex connector.Table 4: Power connector pinoutTechnical SpecificationsPin number Name Description1GND Ground2POS Power supply input 8 to 30 Vdc3IGN Ignition sense4OUT Not connected
20 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0Category SpecificationData Interface Connectors DB-9 female for serial RS232 (1200 to 115200 bps)USB Type B receptacleRJ-45 host female for EthernetCellular Antenna Connector TNC 50 ohm femaleGPS Antenna Connector SMA 50 ohm femalePower Input 8.0 - 30VDC (nominal 12 VDC)Current Consumption @ 12 VDCOnline: 150 mA (average), 300 mA (peak)Standby: 40 mAIgnition off: 1 mACellular RF specifications Effective Radiated Power1.035W at 850 MHz1.167W at 1900 MHzReceiver Sensitivity: -104 dBmGPS specifications 8 channels, 32 corrolatorsProtocols: NMEA 0183 v3.0, TSIP, TAIPAccuracy:Horizontal: <6 meters (50%), <9 meters (90%)Altitude: <11 meters (50%), <18 meters (90%)Velocity: 0.06 m/sec.Frequency: 1575.42 MHzReceiver Sensitivity: -118 dBmMechanical Dimensions: 6.5” x 4.0” x 1.6”Weight: 400g (pounds)Body Material: aluminum extrusionEnvironmental Operating Temperature: -30 to +60 CStoring Temperature: -30 to +85 CHumidity: 95% non-condensingShock: MIL 810F/202GVibration: MIL 810F/202GClass I Division 2: Not ApplicableRegulatory FCC Part 15 Class BIndustry Canada ICES-003
Chapter 3: Installation RequirementsV1.6 BlueTree Wireless BT4400 & BT5400 Product Manual 21Chapter 3: Installation RequirementsInstallationCellular antenna Before you install the modem you will need the following:To comply to FCC and Industry Canada regulations, cellular antennas must meet the following specifications:• Maximum rated gain of 3dBi Cellular band and 5dBi for PCS band.• Dual-band 850 & 1900 MHz• Nominal 50 ohm impedance• VSWR less then 2.5:1• Male TNC connectorGPS antenna The selected GPS antenna must meet the following specifications:• Active antenna with 3.3 volts preamplifier• Nominal 50 Ohms impedance• Male SMA connector• Frequency band: 1575 MHzNote: The GPS feature is only available on the BT5200 model only.Combined GPS and Cellular antennas are available. Contact your local representative for more details.Warning: Antenna must not exceed 3 dBi for Cellular band and 5dBi for PCS band. This device must be used in mobile configurations. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 30cm or 12 inches from all persons and must not be co-located or operated in conjunction with any other antenna or transmitter. Users and installers must be provided with antenna installation instruction and transmitter operating conditions for satisfying RF exposure compliance.Warning: Only approved antennas may be connected to the modem. Unauthorized antennas, modifications, or attachments could impair data quality, damage the modem, or result in the violation of FCC regulations.
Chapter 3: Installation Requirements22 BlueTree Wireless BT4400 & BT5400 Product Manual V1.6Serial cable If you are connecting to the modem via serial port, you will need a standards straight through RS-232 cable with DB9 male to DB9 female connectors.Ethernet cable If you are connecting to the modem via the ethernet port, you will need a cross over Category 5, RJ-45 cable, compliant with EIA-568 standard.USB cable This feature is not supported on product version 1.0.Power source You will need to provide a 12 Vdc nominal power source to the modem (8Vdc to 30Vdc). Please see electrical specifications for more details.Mounting Hardware For mounting, the modem requires four #4 screws (3/16”) pan or fillister head, as well as corresponding lock washers.Wireless network accountContact your wireless service provider and request a GSM account activation with the “packet data” (GPRS) service option.The service provider will provide you with a fully configured SIM (Subscriber Identity Module) card that will contain the modem’s electronic account information.You will need to provide the service provider the Electronic Serial Number (ESN) of the modem you wish to activate. The ESN is located on a label under the modem. The wireless service provider should give you the following parameters for you to complete the activation:• Mobile Directory Number (MDN). This is the10-digit telephone number assigned to your unit, including the area code.• Username/Password for packet network access. (Maybe ‘blank’ for both values but confirm with your provider)• APN (Access Point Name), name of internet gateway server in a GPRS network. Connects the GPRS network to the internet.Note: Keep a written record of the account information that your wireless service provider gives you. Store it in a secure location. You will need this information if required to re-enter the account information.
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Chapter 4: Installing the ModemV0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 25Chapter 4: Installing the ModemInstalling the modem is a nine step process:1. Unpacking the modem2. Install the SIM (Subscriber Identity Module) card3. Mounting the modem4. Installing the cellular antenna5. Installing the GPS antenna (BT5400 model only)6. Installing the power cable7. Connecting the data cables8. Configuring the modem9. Connecting to the wireless network1) Unpacking the ModemWhen the modem arrives, check that the package contains the following items:• BT4400 or BT5400 modem• 15-foot power cable with 2A in-line fuse• Extra serial number label•Quick Start GuideAny items missing from this list, please call your local representative.2) Installing the SIM cardBefore inserting the SIM card, be sure the power cable is disconnected from the modem. The SIM card might not be detected if inserted while the modem is already powered.Locate the SIM’s push button on the front of the modem using the tip of a pen, push in the button until the SIM tray is ejected completely, remove SIM tray with your fingers, Install the SIM card into the tray with its golden pins facing up, Slide the SIM tray back into its position in the modem, with golden pins facing up, Using the tip of a pen, push the tray all the way until you feel it locking.
Chapter 4: Installing the Modem26 BlueTree Wireless BT4400 & BT5400 Product Manual V0.03)Mounting the ModemPlace the modem in a location where you can connect the power, antenna and data cables (refer to mechanical dimensions).4) Installing the Cellular Antenna• Cellular band antennas should be mounted more than 30 cm (12 inches) from other antennas.• Do not install the antenna in a closed metallic enclosure (such as a cabinet or the trunk of a car).• For safety reasons, mount the antenna at least 30 cm (12 inches) away from the body of a person.• The length of the antenna cable may affect the signal strength. Choose the appropriate cable type and length refer to table below.Installation procedure:1. Thread the antenna cable through the vehicle so the cable can reach the front plate of the modem. 2. Connect the cable to the TNC connector finger tight. Do not use tools. Warning: Antenna must not exceed 7.5 dBi. This device must be used in mobile configurations. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 30 cm or 12 inches from all persons and must not be co-located or operated in conjunction with any other antenna or transmitter. Users and installers must be provided with antenna installation instruction and transmitter operating conditions for satisfying RF exposure compliance.Recommended Cable type and maximum lengthCable type Loss per 100 feet Recommended max length8216 (RG58) 31 dB 20 ft.8267 (RG213) 7.6 dB 40 ft.LMR-400 3.9 dB 60 ft.LMR-500 3.15 dB 80 ft.LMR-600 2.5 dB 100 ft.LMR-1200 1.26 dB 140 ft.Connect the cable here.
Chapter 4: Installing the ModemV0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 275) Installing the GPS AntennaFor BT5400 models only, follow these steps to install the GPS antenna:1. Thread the antenna cable through the vehicle so the cable can reach the front plate of the modem. 2. Connect the cable to the SMA connector finger tight. Do not use tools.6) Installing the Power CableThe modem includes a 15-foot power cable with 2A in-line fuse.Power cable connector As shown below, the power cable connects to the modem through a Molex type connector (MiniFit 4-pin).The ignition sense line (white wire) acts as an ON/OFF power switch. The modem will turn on when the ignition sense line is set between 8 and 30 volts DC. The modem will turn off if the ignition sense line is less than 5 volts DC.Pin designations for the connector are shown below.Connect the cable here.Connects to modem.Connects to 12 volt DC power supply.
Chapter 4: Installing the Modem28 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0Powering up the modemNote: Make sure that the antenna is connected to the modem before applying power.The ignition Sense Line should not be connected directly to the battery. Make sure that the antenna is connected to the modem before applying powerTo connect the power cable:• Connect the red wire directly to the battery’s positive (+) terminal or to a source of 8-to-30Vdc.• Connect the black wire directly to the battery’s negative (-) terminal or to ground (GND).• The white wire must be connected to either:a) a switch for manually turning on and off the modem,b) the vehicle’s “Accessory for position 2”, for turning ON the modem without turning on the engine,c) the vehicle’s “Accessory for position 3”, for turning ON the modem only when the engine is turned on.Pin Annotation Color Description1GND Black Ground2POS Red Power supply input 5 to 30 Vdc3IGN White Ignition input4OUT Green Not usedThe Ignition Sense Line should not be connected directly to the battery.
Chapter 4: Installing the ModemV0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 29To test the power connection:1. Check the modem’s LED indicators.• If the PWR or Power indicator is turned on or if it flashes, the modem is powered.• If the PWR or Power indicator is not turned on, review the installation procedures or see Troubleshooting section.2. If LED indicators are not accessible to the installer a personal computer can be used to verify it’s functionality.• Start BlueVue Device Manager, it will automatically detect the modem (refer to BlueVue Device Manager section).• BlueVue Device Manager is not available initiate a Windows HyperTerminal session and execute the AT commands shown in Appendix C.7) Connecting the Data CablesConnecting the Serial cable:1. Connect one end of a serial cable to the modem at the connector labeled RS-232. 2. Connect the other end of the serial cable to an available connection on your terminal.Connecting the Ethernet cable:1. Connect one end the ethernet cable to the modem at the connector labeled ETHERNET.
Chapter 4: Installing the Modem30 BlueTree Wireless BT4400 & BT5400 Product Manual V0.02. Connect the other end of the ethernet connection of your terminal.Connecting the USB cable:This feature is not supported on product version 1.08) Configuring the modemOnce the physical installation is complete, the modem should be configured for:• Activation on the wireless network• Operation mode and network connection setupThis configuration is peformed using:• BlueVue Device Manager companion software, or • through standard AT commands (refer to AT Command manual).9) Connecting to the wireless network using the serial port (DB9)Note: The following section is only required if you want to connect to the network using a PC/laptop with Windows 2000/XP. It is described here as an example of how a connection profile should be configured to work with the BT4400/5400 modems.Adding the modem To add a modem in Windows 2000 or XP1. Click Start > Settings > Control Panel > Phone and Modem Options.2. On the Phone and Modem Options box, click the Modems tab and then:a) Click Add.b) Check the box labelled “Don’t detect my modem;...” and then click Next.c) Select the Standard 33600 bps Modem and click Next.d) Select the COM port that the modem is attached to then click Next.e) Click Finish to complete the addition of the modem in Windows.f) Click the Modem tab and confirm that the Maximum Port Speed is set to 115,200.g) Click OK.The modem profile is now configured.
Chapter 4: Installing the ModemV0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 31Creating the DUN profile To create a Windows XP DUN connection:1. Click Start > Settings > Control Panel > Network Connects > New Connection Wizard.2. On the New Connection Wizard welcome box click Next. 3. On the Network Connection Type box select Connect to the Internet, and then click Next.4. On the Getting Ready box select Set up my connection manually, and then click Next.5. On the Internet Connection box select Connect to a dialup modem, and then click Next.6. On the Select a Device box select the 33600bps modem and then click Next.7. On the Connection Name box, type in a name for the connection (for example: CDMA) and then click Next.8. On the Phone Number to Dial box type the phone number, as supplied by your wireless service provider. For example, type #777 for 1xRTT packet data connections.9. On the Internet Account Information box, type the username and password in the corresponding fields and then click Next.The DUN connection is now set up and ready to connect to the wireless network.9) Connecting to the wireless network using the ethernet port (RJ45)Note: The following section is only required if you want to connect to the network using a PC/laptop with Windows 2000/XP. It is described here as an example of how a LAN connection between the PC and the BT4200/5200 modems is setup.The BT4400/5400 modem has a DHCP server continuously running on its RJ45 ethernet interface. As soon as a PC is connected to it, the modem will automatically assign and LAN IP address to the PC.When this is done, the user will see the following message on its PC monitor.
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Chapter 5: TroubleshootingV0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 33Chapter 5: TroubleshootingModem HelpBlueVue HelpIssue Possible cause SuggestionLow or no network signal strength.PWR LED is flashing. The modem does not communicate with the network.CD LED is OFF.Cellular antenna is not properly connected to the modem.Check that the antenna cable is connected properly to the SMA connector labeled RF on the modem.No service. Check to see if you are within your service provider’s coverage area.Use BlueVue to read the signal strength. If no signal, then move to an area known to have a signal.Check if the phone number (and SID) are programmed into the modem.Check your authentication credentials.Check your password.PWR LED is OFF No power to the modem. Check to see if the fuse is not blown.Is the power connector plugged securely to the modem?Check the 12 volts supply. Is it reversed?Is the ignition sense cable connected: White to +12 volts.Are you using the power cable supplied by BlueTree?Modem is defective. Contact BlueTree technical support.DTR LED is OFF. No software application is using the COM port.Check if your application or BlueVue is running and using the modem’s COM port.Serial cable attached to incorrect port. Move your serial cable to the correct COM port on your computer.DTR LED is ON but no response from modem.TX LED is flashing.RX LED if OFF.Serial port data speed is incorrect. Use HyperTerminal or your application to change the baud rate of the COM port.Echo response is OFF or result code is OFF.Using HyperTerminal, enter ATE1Q0V1.
Chapter 5: Troubleshooting34 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0Issue Possible cause SuggestionThe Network Status Display shows a blank screen.Modem is powered off. Check modem's power cable.Modem's serial cable is disconnected from PC.Check that the serial cable is connected to the proper COM port on your computer and the other end connected to MAIN.Service is stopped. Go to BlueTree Modem Properties and select Service Control. Then click the Start button.The Network Status Display doesn't show the name of a service provider.No service is available. Check with your service provider.You are outside the network coverage area.Check your service provider's coverage map to verify if you have service in your immediate area.Your antenna is not installed correctly. Verify that your antenna cable is connected to the modem.Your signal is lost (you are in a tunnel or behind a building preventing the modem from receiving a signal)Change your location.Your account has not been activated by your service provider.Check with your service provider.Another application cannot access the COM port used by the modem.BlueVue service is running and is currently using the COM port.Open BlueVue and select the Tools menu. Click on Pause to pause the Agent and release the COM port.Cannot establish a data connection. Your user profile has incorrect entries. Go to the Connection Manager and open the profile. Ensure that you have the correct entries as supplied by your service provider.You are outside the network coverage area.Change your location to regain a received signal.Your account is not activated. Contact your service provider.Your signal is lost (you are in a tunnel or behind a building preventing the modem from receiving a signal).Change your location to regain a received signalBlueVue service is stopped Go to BlueTree Modem Properties page, select the Service Control tab and click the Start button.BlueVue Agent is paused. Resume BlueVue Agent.Information in the BlueVue screen takes time to be refreshed.This is normal behavior. Information from the modem takes a few moments to collect and process.Modem not detected using my USB-Serial Adapter.Service is stopped because the USB-Serial Adapter cable was inserted after Windows and BlueVue were started.Restart Windows or go to the BlueTree Modem Properties page and select Service Control. Click the Start button.Cannot close or exit BlueVue while disconnecting a data session.This is normal behavior. It takes a few moments for BlueVue to complete the disconnection process.
Chapter 5: TroubleshootingV0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 35Incorrect COM port selected during installation.Re-install BlueVue.Open Control Panel, delete and then add BlueTree CDMA modem on the correct COM port.Agent (service) will not start. BlueTreeStandard CDMA Modem is not installed in Windows.Re-install BlueVue or go to “Start > Settings > Control Panel > Phone and Modem Options “ and add BlueTree CDMA Standard Modem.Another modem is installed using the same COM port as BlueTree CDMA Standard ModemGo to “Start > Settings > Control Panel > Phone and Modem Options” and remove the modem configured with the same COM as BlueTree’s.Open “Start > Settings > Control Panel > Administrative Tools > Event Viewer”. In the Application section, check for any error events generated by BlueVue. If one exists, then read the information in the report. This will inform you of the possible problem.Multiple BlueTree dial-up profiles displayed in Network Connections.A latency with Windows causes multiple profiles to be displayed.Press the “F5” key to refresh the screen and remove the redundant connection profiles.BlueVue displays: “The remote computer did not respond”Incorrect dial-in number was entered. Change the connection profile and re-enter the dial-in number. e.g. #777BlueVue displays: “Access was denied. The username and/or password is invalid.”Connection profile contains incorrect network access credentials.Change the connection profile and enter new userid and password.Issue Possible cause Suggestion
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Appendix A: Warranty and Customer SupportV0.0 BlueTree Wireless BT4400 & BT5400 Product Manual 37Appendix A: Warranty and Customer SupportWarranty Bluetree Wireless Data Inc. warrants the BT4400/5400 cellular modem against all defects in materials and workmanship for a period of one (1) year from the date of purchase. The sole responsibility of Bluetree Wireless Data Inc. under this warranty is limited to either repair or, at the option of Bluetree Wireless Data Inc., replacement of the cellular modem. There are no expressed or implied warranties, including those of fitness for a particular purpose or merchantability, which extend beyond the face hereof. Bluetree Wireless Data Inc. is not liable for any incidental or consequential damages arising from the use, misuse, or installation of the BT4240/5400 cellular modem. This warranty does not apply if the serial number label has been removed, or if the cellular modem has been subjected to physical abuse, improper installation, or modification. The unit is automatically registered for warranty at the date it is purchased and/or shipped.
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