Business Machines SY3W26629DX User Manual ThinkPad X22 Service Troubleshooting Guide

International Business Machines Corporation ThinkPad X22 Service Troubleshooting Guide

Users Manual

ThinkPad X22 Service &Troubleshooting Guide
noteBefore using this information and the product it supports, be sure to read the general information under“Safety information” on page v, and “Appendix. Product warranty and notices” on page 31.First Edition (May 2001)The following paragraph does not apply to the United Kingdom or any country where such provisions areinconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUTANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THELIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do notallow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply toyou.This publication could include technical inaccuracies or typographical errors. Changes are periodically made to theinformation herein; these changes will be incorporated in new editions of the publication. IBM may makeimprovements or changes in the products or the programs described in this publication at any time.Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBMMarketing Representative.© Copyright International Business Machine Corporation 2001. All rights reserved. Note to U.S. Government Users— Documentation related to restricted rights — Use, duplication, or disclosure is subject to restrictions set forth inGSA ADP Schedule Contract with IBM Corp.© Copyright International Business Machines Corporation 2001. All rights reserved.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.
ContentsSafetyinformation..........vFinding information with Access ThinkPad xiChapter 1. System overview ......1Features..............1Specifications ............2Caring for your computer ........3Be careful about where you work ....3Be gentle with your computer .....3Carry your computer properly .....4Handle storage media and drives properly 4Take care in setting passwords .....4Otherimportanttips ........4Cleaning your computer .......5Chapter 2. Solving computer problems . . 7Replacingtheharddiskdrive......7Using the BIOS Setup Utility .......8Testing your computer .........9Recovering pre-installed software .....10Solvingcomputerproblems.......12Troubleshooting..........12Chapter 3. Getting service.......27Getting help on the Web ........27Getting help by fax .........28Calling IBM ............28Appendix. Product warranty and notices 31WarrantyStatements.........31IBM Statement of Limited Warranty forUnited States, Puerto Rico and Canada(Part1-GeneralTerms).......31IBM Statement of Warranty Worldwideexcept Canada, Puerto Rico, Turkey andUnited States (Part 1- General Terms) . . 34Part 2 - Worldwide Country-Unique Terms 38Notices..............44Processing date data ........45Trademarks...........45Electronic emission notices ......45Telecommunication notice ......47Notice for Australia ........50Notice for New Zealand Users .....50Wireless Interoperability .......51Usage environment and your Health. . . 51Wireless Regulatory information ....52USA - Federal CommunicationsCommission (FCC) .........52Notice to EMEA users........53Index ..............55© Copyright IBM Corp. 2001 iii
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Safety informationDANGERElectric current from power, telephone, and communication cables ishazardous. To avoid shock hazard, connect and disconnect cables asshown below when installing, moving, or opening the covers of thisproduct or attached devices. If a 3-pin power cord is provided with thisproducts, it must be used with a properly grounded outlet.To ConnectTurn everything OFF. Turn everything OFF.First, attach all cables to devices.Attach the signal cables to thereceptadesAttach the power cord to anoutlet.Turn the device ONTo DisconnectFirst, remove the power coedfrom the outlet.Remove the signal cables fromthe receptades.Remove all cables from device.© Copyright IBM Corp. 2001 v
DANGERReduce the risk of fire and electric shock by always following basicsafety precautions, including the following:vDo not use your computer in or near water.vDuring electrical storms:– Do not use your computer with the telephone cable connection.– Do not connect the cable to or disconnect it from the telephoneoutlet on the wall.vi ThinkPad X22 Service & Troubleshooting Guide
DANGERIf the rechargeable battery pack is incorrectly replaced, there is danger ofan explosion. The battery pack contains a small amount of harmfulsubstances. To avoid possible injury:vReplace only with a battery of the type recommended by IBM.vKeep the battery pack away from fire.vDo not expose it to water or rain.vDo not attempt to disassemble it.vDo not short-circuit it.vKeep it away from children.Do not put the battery pack in trash that is disposed of in landfills.When disposing of the battery, comply with local ordinances orregulations and your company’s safety procedures. In the United States,call IBM at 1-800-IBM-4333 for information on disposal.Safety information vii
DANGERThere is danger of an explosion if the backup battery is incorrectlyreplaced. Replace only with a battery of the same type.The lithium battery (IBM P/N 02K6715 UL-recognized component (fileno. MH12566)) contains lithium and can explode if it is not properlyhandled or disposed of.To avoid possible injury or death, do not: (1) throw or immerse thebattery into water, (2) allow it to heat to more than 100 deg C (212 deg F),or (3) attempt to repair or disassemble it. Dispose of it as required bylocal ordinances or regulations and your company’s safety standards.DANGERFollow the instruction below when installing or reconfiguring the MiniPCI option.To avoid shock hazard, disconnect all the cables and the ac adapter whenyou install the Mini PCI option or open the covers of the system orattached devices. Electrical current from power, telephone, andcommunication cables is hazardous.CAUTION:When you have added or upgraded a Mini PCI Card or a memory card, donot use your computer until you have closed the access cover. Never use thecomputer with the access cover open.Before removing or installing a Mini PCI Card or memory card, remove themain battery pack of the computer. Some circuitry in the computer remainpowered even if the power seems to be off. Remove the ac adapter beforeremoving the main battery pack.viii ThinkPad X22 Service & Troubleshooting Guide
CAUTION:The fluorescent lamp in the liquid crystal display (LCD) contains mercury.Do not put it in trash that is disposed of in landfills. Dispose it as requiredby local ordinances or regulations.The LCD is made of glass. Rough handling or dropping the computer cancause the LCD to break. If the LCD breaks and the internal fluid gets intoyour eyes or on your hands, immediately wash the affected areas withwater for at least 15 minutes; if any adverse symptoms after washing, getmedical care.CAUTION:To reduce the risk of fire, use only No. 26 AWG or cable with a higherrating.CAUTION:To reduce the risk of fire, electrical shock, or injury when using telephoneequipment, always follow basic safety precautions, such as:vNever install telephone wiring during a lightning storm.vNever install telephone jacks in wet locations unless the jack isspecifically designed for wet locations.vNever touch uninsulated telephone wires or terminals unless thetelephone line has been disconnected at the network interface.vUse caution when installing or modifying telephone lines.vAvoid using a telephone (other than a cordless type) during an electricalstorm.vThere may be a remote risk of electric shock from lightning.vDo not use the telephone to report a gas leak in the vicinity of the leak.Safety information ix
xThinkPad X22 Service & Troubleshooting Guide
Finding information with Access ThinkPadWhenever you have a question about your computer, or wish to view IBMweb sites, simply press the ThinkPad button to open Access ThinkPad.Click one of the Internet images to get help and support, to join an interactiveThinkPad web community, or to directly access information about accessories,software, and upgrades.Access ThinkPad includes a comprehensive, on-board help and informationcenter for your computer. It travels with you, eliminating the need to carryreference manuals.Find information about your ThinkPad computer and its features by using theQuick Search or clicking one of the topics shown. This opens another window,where you can view hundreds of help topics by browsing the table ofcontents, using the index, or performing a search.View help topics to learn how to:vUse your computer hardware featuresvConnect to the internet or a local networkvSet up a projector for your presentationvUse passwords and other security featuresvInstall, remove and recover softwarevUpgrade your systemvExtend the life of your batteryvTroubleshoot problemsvContact IBM for service and supportvPerform many other tasksSome of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as replacing your battery, inserting amini PCI card, or upgrading your memory. Use the controls shown to play,© Copyright IBM Corp. 2001 xi
pause and rewind the video clip.ThinkP adComm unityThinkPadS olution sService&S upport123Up&RunningAboutY ourThinkP adEverydayEssentialsProblemSolvingHowtoreachIBMQuickSearch451. Join an interactive community of ThinkPad users to access mobileresources, read tips and true stories, and share your own advice.2. Customize your ThinkPad with accessories, software and services.3. A one-click guide to service on the Web for your ThinkPad.4. Your gateway into a comprehensive help system, offering informationabout all of your ThinkPad computer hardware and software features.5. A quick way to search the help system.xii ThinkPad X22 Service & Troubleshooting Guide
Chapter 1. System overviewFeatures..............1Specifications ............2Caring for your computer ........3Be careful about where you work ....3Be gentle with your computer .....3Carry your computer properly .....4Handle storage media and drives properly 4Take care in setting passwords .....4Otherimportanttips ........4Cleaning your computer .......5FeaturesProcessorIntel®Mobile Tualafin ProcessorMemoryBuilt-in: 128MBMaximum: 640MBStorage devices2.5-inch hard disk driveDisplayThe color display uses TFT technology1. XGAvUp to 1024-by-768 resolution on the 12.1-inch LCDvUp to 1600-by-1200 resolution on an external monitorvBrightness controlKeyboard85-key, 86-key, or 90-keyTrackPoint®pointing deviceFn key functionThinkPad ButtonVolume buttons© Copyright IBM Corp. 2001 1
External interfaceExternal-monitor connectorPC Card slot (Type I, Type II, Type II Plus)Type II Compact Flash slotHeadphone jack, Microphone jack (supports a condenser microphone with thetype of connector that is shown circled in the following illustration)Line-in jackUniversal Serial Bus (USB) connectorTelephone connector (available if the modem Mini-PCI Card or the ComboMini-PCI Card is installed)Ethernet connector (available if the Ethernet Mini-PCI Card or the ComboMini-PCI Card is installed)UltraPort connector to support an optional IBM digital cameraUltraBase X2 connectorIrDA portWireless LAN InterfaceSpecificationsSizeWith a 12.1-inch display:–Width: 279.4 mm–Depth: 226.8 mm–Height: 24.9-30.2 mmEnvironmentTemperature (at altitudes less than 2438 m (8000 ft.)):–Operating: 5°Cto35°C (41°Fto95°F)2ThinkPad X22 Service & Troubleshooting Guide
–Non-operating: -20°Cto60°C (-4°Fto140°F)Note: When you charge the battery pack, its temperature must be at least10°C (50°F).Relative humidity:–Operating: 8% to 90%–Non-operating: 5% to 95%Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions–Maximum temperature at 3048 m (10,000 ft.): 31°C (88°F)Electrical (AC Adapter)Sine-wave input, at 50 to 60 Hz is requiredThe input rating of the AC Adapter: 100-240 V ac, 50/60 HzLithium-ion battery packNominal voltage Capacity14.4 V dc 1.8 AH10.8 V dc 3.9 AHCaring for your computerBe careful about where you workvDo not leave the base of your computer in contact with your lap or anypart of your body for an extended period when the computer is functioningor when the battery is charging. Your computer dissipates some heat duringnormal operation. This heat is a function of the level of system activity andbattery charge level. Extended contact with your body, even throughclothing, could cause discomfort or, eventually, a skin burn.vPlace liquids away from your computer to avoid spills, and keep yourcomputer away from water (to avoid the danger of electrical shock).vStore packing materials safely out of the reach of children to prevent therisk of suffocation from plastic bags.vKeep your computer away from magnets, activated cellular phones,electrical appliances, or speakers (within 13cm/5 in.).vAvoid subjecting your computer to extreme temperatures (below 5°C/41°For above 35°C/95°F).Be gentle with your computervAvoid placing any objects (including paper) between the display and thekeyboard or under the keyboard.Chapter 1. System overview 3
vDo not drop, bump, scratch, twist, hit, vibrate, push or place heavy objectson your computer, display, or external devices.vYour computer display is designed to be opened and used at an angleslightly greater than 90 degrees. Do not open the display beyond 135degrees, as this might damage the computer hinge.Carry your computer properlyvWhen picking up your open computer, hold it by the bottom. Do not pickup or hold your computer by the display.vBe sure your computer is in standby or hibernation mode, or turned off,before moving it. This will prevent damage to the hard disk drive and dataloss.vUse a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.vBefore moving your computer, be sure to remove any media, turn offattached devices, and disconnect cords and cables.Handle storage media and drives properlyvAvoid inserting diskettes at an angle and attaching multiple or loosediskette labels, as these can lodge in the diskette drive.vDo not touch the surface of a CD or DVD or the lens on the CD- orDVD-ROM tray.vWait until you hear the CD- or DVD-ROM click into the center pivot of theCD- or DVD-ROM drive before closing the CD- or DVD-ROM trayvWhen replacing your hard disk drive, or installing an external diskettedrive, follow the instructions shipped with your hardware, and applypressure only where needed on the device. See Access ThinkPad forinformation on replacing your hard disk drive (open Access ThinkPad bypressing the ThinkPad button).Take care in setting passwordsvRemember your passwords. If you forget a hard disk password, you musthave your hard disk drive replaced.vIf you are an administrator, remember that setting a setup password canprevent unauthorized initialization or changing of hard disk drivepasswords.Other important tipsvYour computer can use only an analog telephone network, orpublic-switched telephone network (PSTN). Do not connect the modem toa PBX (private branch exchange) or any other digital telephone extensionline because this could damage your modem. Analog phone lines are oftenused in homes, while digital phone lines are often used in hotels or officebuildings. If you are not sure which kind of phone line you are using,contact your telephone company.4ThinkPad X22 Service & Troubleshooting Guide
vPress the ThinkPad button to open your help system. Here, you can learnhow to extend the life of your battery through power management andother features.vYour computer might have both an Ethernet connector and a modemconnector. If so, be sure to connect your communication cable to the correctone, so your connector is not damaged. See Access ThinkPad, youron-board help system, for information on the location of these connectors(press the ThinkPad button to open Access ThinkPad).vOnly an authorized IBM ThinkPad repair technician should disassembleand repair your computer.vDo not modify or tape the latches to keep the display open or closed.vTake care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug.vIf you replace the hard disk drive in your computer, reinstall the plasticcover.vStore your external diskette drive in an appropriate container or packagingwhen it is not being used.vRegister your ThinkPad products with IBM (refer to the Web page:http://www.pc.ibm.com/register). This can help authorities return yourcomputer to you if it is lost or stolen. Registering your computer alsoenables IBM to notify you about possible upgrades.Cleaning your computerOccasionally clean your computer as follows:vUse a soft cloth moistened with nonalkaline detergent to wipe the exteriorof the computer.vAvoid spraying cleaner directly on the display or the keyboard.vGently wipe the display with a dry, soft cloth.Chapter 1. System overview 5
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Chapter 2. Solving computer problemsReplacingtheharddiskdrive......7Using the BIOS Setup Utility .......8Testing your computer .........9Recovering pre-installed software .....10Solvingcomputerproblems.......12Troubleshooting..........12Errorswithmessages.......12Errors without messages ......17Power switch problems ......18Input problems .........18Standby or hibernation problems . . . 20LCDproblems.........22Battery problems ........23Harddiskdriveproblems.....24Passwords ..........24Otherproblems.........25Replacing the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative, or by visitingIBM on the Web.Note: Replace the hard disk drive only if you upgrade it or have it repaired.The connectors and bay of the hard disk drive were not designed forfrequent changes, or drive swapping.Attention: Handling a hard disk drive:vDo not drop the drive or subject it to physical shocks.vDo not apply pressure to the cover of the drive.vDo not touch the connector.The drive is very sensitive. Incorrect handling can cause damage andpermanent loss of data on the hard disk. Before removing the hard-disk drive,make a backup copy of all the information on the hard disk, and then turnthe computer off. Never remove the drive while the system is operating, instandby mode, or in hibernation mode.To replace the hard disk drive, do the following:1. Turn off the computer; then disconnect the ac adapter and all cables fromthe computer.2. Close the computer display, and turn the computer upside down.3. Remove the battery pack.© Copyright IBM Corp. 2001 7
4. Remove the screw that secures the hard disk drive (1).23-13-13-1 3-23-23-23-215. Remove the hard-disk drive by pulling the cover away from thecomputer (2).6. Detach the hard disk drive cover (3–1).7. Remove the screws and detach the old hard disk drive from the platehard disk (3–2).8. Replace the new hard disk drive to the plate hard disk and reinstall thescrews.9. Attach the cover to the new hard disk drive.10. Insert the new hard disk drive and its cover into the hard disk drive bay;then secure it firmly into place.Note: Make sure that the label on the hard disk drive is facing thebottom of the computer.11. Reinstall the screw that secures the hard disk drive.12. Reinstall the battery pack.13. Turn the computer right side up. Connect the ac adapter and cables tothe computer.Using the BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to configure your computer. The windows in this utility are asfollows:vConfig: Set the configuration of your computer.vDate/Time: Set date and time.vPassword: Set a password.vStartup: Set the startup device.8ThinkPad X22 Service & Troubleshooting Guide
vRestart: Restart the system.Note: Many of these parameters can be set more easily in Windows with theThinkPad Configuration program. For more information on thisprogram, refer to the on-board help, Access ThinkPad.You can configure your computer to your needs by using the IBM BIOS SetupUtility. To start the utility, do as follows:1. To protect against accidental loss of data, back up your registry.2. Remove any diskette from the diskette drive, and then turn off thecomputer.3. Turn on the computer; then, while the ′′Press F1 for IBM BIOS SetupUtility′′ message is displayed at the lower-left area of the screen, press F1.If you have set a supervisor password, the ′′IBM BIOS Setup Utility′′ menuappears after you enter the password. You can start the utility by pressingEnter instead of the supervisor password; however, you cannot change theparameters that are protected by the supervisor password. For moreinformation, refer to your on-board help, Access ThinkPad.4. Using the cursor keys, move to the item you want to change. When thatitem is highlighted, press Enter. A submenu is displayed.5. On that submenu, modify the items you wish to change. To change thevalue of an item, use the F5 or F6 key. If the item has a submenu, you candisplay it by pressing Enter .6. Press F3 or Esc to exit from the submenu. If you are in a submenu, pressEsc repeatedly until you reach the IBM BIOS Setup Utility menu.Note: If you need to restore the original settings, press F9 to load thedefault settings. You can also select an option in the ″Restart″submenu to load the default settings or discard the changes.7. Select Restart; then press Enter. Select the option you want for restartingyour computer; then press Enter. Your computer restarts.Testing your computerIf you have a problem with your computer, you can test it by usingPC-Doctor®.To run PC-Doctor for Windows, do as follows:vClick Start.vMove the cursor to Programs and then to PC-Doctor for Windows.vClick PC-Doctor for Windows.vChoose either the Quick Test or the standard test.Chapter 2. Solving computer problems 9
AttentionRunning the Quick Test set can take 10 minutes or longer. Make sureyou have time to run the entire test; do not interrupt the test while it isrunning.The Quick Test set runs many tests of critical hardware components, but itdoes not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctorfor Windows reports that all of the tests in the Quick Test set have been runand that it has found no problems, consider running additional tests inPC-Doctor for Windows.If you are preparing to contact IBM for support, be sure to print the test logso that you can rapidly provide information to the help technician.Recovering pre-installed softwareIf your hard disk drive data is damaged or accidentally erased, you canrestore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers.You can restore your pre-installed software using either the Product Recoveryprogram or a Recovery CD.The Product Recovery program is in a section of your hard disk drive that isnot displayed by Windows®Explorer. You may use a Recovery CD if it wasprovided with your computer.In case of a hard disk drive failure, or if the Product Recovery program isaccidentally deleted or becomes damaged, you can order a Product RecoveryCD from IBM.Note: The recovery process might take up to 2 hours.AttentionAll of the files on the C:\ drive will be lost in the recovery process. Besure to back up copies of the files you have saved on your C:\ drivebefore you begin.Note: You might need to use a CD-ROM drive or a diskette drive in therecovery process. Use a drive that is compatible with your ThinkPadcomputer.10 ThinkPad X22 Service & Troubleshooting Guide
To use the Product Recovery program to restore your pre-installed software,do the following:1. Save all your files and shut down your desktop.2. Turn off your computer.3. Turn on your computer. Quickly press F11 when this message is displayedon the screen: ″To start the Product Recovery program, press F11.″Thismessage is displayed for only a few seconds.Note: If this message does not appear, you can use a Recovery Repairdiskette to get access to the Product Recovery program.4. From the list displayed on the screen, select the operating system youwant to recover.5. Select the recovery options you want, and follow the instructions on thescreen.6. Restart the system by pressing Ctrl+Alt+Del or by turning the computeroff and then on again. Your computer will restart with the pre-installedoperating system, drivers, and software.To use a Recovery CD to restore your pre-installed software, do thefollowing:1. If your computer has a CD-ROM or DVD-ROM drive, connect it.2. Insert the Recovery CD into the CD-ROM or DVD-ROM drive.3. Save all your files, and turn off your computer.4. Turn on your computer; then wait for the Product Recovery programmenu to display on your screen.5. From the list displayed on the screen, select the operating system youwant to recover.6. Select the recovery options you want and follow the instructions on thescreen.7. Restart the system by pressing Ctrl+Alt+Del or by turning the computeroff and then on again. Your computer will restart with the pre-installedoperating system, drivers, and software.To create a Recovery Repair disketteThe Recovery Repair diskette is used to recover the prompt that is needed toaccess the Product Recovery program, if the prompt does not appear. Make aRecovery Repair diskette and save it for future use. To make a RecoveryRepair diskette:1. Shut down and restart your computer.Chapter 2. Solving computer problems 11
2. At the prompt, press F11. (The option to press F11 appears for only a fewseconds. You must press F11 quickly.) The Product Recovery programmain menu appears.3. If you are using Windows®2000 Professional or Windows NT®Workstation, you will be prompted to select the appropriate operatingsystem setting. This menu does not appear for Windows 98 SE.4. Select System Utilities from the main menu. Press Enter.5. Select Create a Recovery Repair diskette. Press Enter.6. Follow the on-screen instructions.7. When the process is completed, label your diskette as the Recovery Repairdiskette and save it for future use.To use the Recovery Repair diskette:1. Shut down and turn off your computer.2. Insert the Recovery Repair diskette into the drive; then turn on thecomputer.3. Follow the on-screen instructions.Solving computer problemsIf you do not find your problem here, refer to Access ThinkPad, youron-board help system. Open Access ThinkPad by pressing the ThinkPadbutton. The following section describes problems that might prevent access tothis help system.TroubleshootingErrors with messagesNote:1. In the descriptions below, x can represent any character.2. The version of PC-Doctor referred to here is PC-Doctor forWindows.Message: 0175: Bad CRC1, stop POST taskSolution: The EEPROM checksum is not correct (block #6). Have thecomputer serviced.Message: 0187: EAIA data access errorSolution: The access to EEPROM failed. Have the computer serviced.Message: 0188: Invalid RFID serialization information area or bad CRC2.12 ThinkPad X22 Service & Troubleshooting Guide
Solution: The EEPROM checksum is not correct (block # 0 and 1, or block #6). The system board should be replaced, and the box serial number needs tobe reinstalled. Have the computer serviced.Message: 0189: Invalid RFID configuration information areaSolution: The EEPROM checksum is not correct (block # 4 and 5). The systemboard should be replaced, and the UUID needs to be reinstalled. Have thecomputer serviced.Message: 0190: Critical low-battery errorSolution: The computer turned off, because the battery is low. Connect the acadapter to the computer and charge the battery pack, or replace the batterypack with a fully charged one.Message: 0194: The computer is carried through the security gateSolution: The computer has been carried through the security portal gate.Enter the supervisor password to return your computer to the normaloperation.Message: 0200: Hard disk errorSolution: The hard disk is not working. Make sure the hard disk drive isattached firmly. Run the BIOS Setup Utility; then make sure the hard diskdrive is not disabled in the Startup menu.Message: 021x: Keyboard errorSolution: Make sure that no object is placed on the keyboard or on theexternal keyboard, if you have one. Turn off the computer, and turn off allattached devices. Turn on the computer first; then turn on the attacheddevices.If you still see the same error code, do the following:If an external keyboard is connected, do the following:vTurn off the computer and disconnect the external keyboard; then turn onthe computer. Make sure that the built-in keyboard operates correctly. If itwas, have the external keyboard serviced.vMake sure that the external keyboard is connected to the correct connector.Test the computer by using PC-Doctor.vIf the computer stops during the test, have the computer serviced.Chapter 2. Solving computer problems 13
Message: 0220: Monitor type errorSolution: The monitor type does not match the type specified in CMOS. Runthe IBM BIOS Setup Utility to make sure that your monitor type matches thetype specified in the utility.Message: 0230: Shadow RAM errorSolution: The shadow RAM failed. Test your computer’s memory with the PCDoctor. If you added a memory module just before turning the computer on,reinstall it. Then test the memory with PC-Doctor.Message: 0231: System RAM errorSolution: The system RAM failed. Test your computer’s memory with the PCDoctor. If you added a memory module just before turning the computer on,reinstall it. Then test the memory with PC-Doctor.Message: 0232: Extended RAM errorSolution: The extended RAM failed. Test your computer’s memory withPC-Doctor. If you have increased memory just before turning the computeron, reinstall it. Then test the memory with PC-Doctor.Message: 0250: System battery errorSolution: The system battery is dead. Replace the battery and run the BIOSSetup Utility to verify the configuration. If you still have a problem, have thecomputer serviced.Message: 0251: System CMOS checksum badSolution: The system CMOS might have been corrupted by an applicationprogram. The computer uses the default settings. Run the BIOS Setup Utility(refer to “Using the BIOS Setup Utility”on page 8)to reconfigure the settings.If you still see the same error code, have the computer serviced.Message: 0252: Password checksum badSolution: The password you have set is cleared. Run the BIOS Setup Utility toset the password.Message: 0260: System timer errorSolution: Have the computer serviced.14 ThinkPad X22 Service & Troubleshooting Guide
Message: 0270: Real time clock errorSolution: Have the computer serviced.Message: 0271: Date and time errorSolution: Neither the date nor the time is set in the computer. Set the dateand time, using the IBM BIOS Setup Utility.Message: 0280: Previous boot incompleteSolution: Your computer was previously unable to complete the boot process.Power the computer off; then power it on to start the BIOS Setup Utility.Verify the configuration and then restart the computer by using the ExitSaving Changes option under the Restart item or by pressing F10If there is still a problem, have the computer serviced.Message: 02D0: System cache errorSolution: The cache is disabled. Have the computer serviced.Message: 02F4: EISA CMOS not writableSolution: Have the computer serviced.Message: 02F5: DMA test failedSolution: Have the computer serviced.Message: 02F6: Software NMI failedSolution: Have the computer serviced.Message: 02F7: Fail-safe timer NMI failedSolution: Have the computer serviced.Message: The power-on password promptChapter 2. Solving computer problems 15
Solution: A power-on password or supervisor password is set. Type thecorrect password and press Enter to use the computer.If the power-on password is not accepted, a supervisor password might havebeen set. Type the supervisor password and press Enter. If there is still aproblem, have the computer serviced.Message: The hard disk drive password promptSolution: A hard disk drive password is set. Type the correct password andpress Enter to use the computer.If there is still a problem, have the computer serviced.Message: The DOS full-screen looks smaller.640 x 480Solution: If you use a DOS application that supports only the 640x480resolution (VGA mode), the screen image might look slightly distorted ormight appear smaller than the display size. This is to maintain compatibilitywith other DOS applications. To expand the screen image to the same size asthe actual screen, start the ThinkPad Configuration program and click LCD ;then select the Screen expansion function. (The image might look slightlydistorted.)Message: Hibernation errorSolution: The system configuration differs between the time your computerentered hibernation mode and the time it exited this mode, and yourcomputer cannot resume normal operation.vRestore the system configuration to what it was before your computerentered hibernation mode.vIf the memory size was changed, re-create the hibernation file.Message: Operating system not found.Solution: Verify the following:16 ThinkPad X22 Service & Troubleshooting Guide
vThe hard disk drive is correctly installed.vA startable diskette is in the diskette driveIf you still see the same error message, check the boot sequence using theBIOS Setup Utility.Message: Fan errorSolution: Cooling fan is failing. Have the computer serviced.Message: EMM386 Not Installed--Unable to Set Page Frame Base Address.Solution: Edit C:\CONFIG.SYS and change a line fromdevice=C:\WINDOWS\EMM386.EXERAM todevice=C:\WINDOWS\EMM386.EXENOEMSand save this fileMessage: CardBus Configuration Error--Device Disabled.Solution: Press F1 to go to IBM BIOS Setup Utility. Press F9 and then Enter toload the default setting.Press F10 and then Enter to restart the system.Errors without messagesProblem: The screen is blank and you don’t hear any beeps.Note: If you are not sure whether you hear any beeps, turn the computer off;then turn it on and listen again.If you are using an external monitor, see the external monitor problems in theyour on-board help.Solution: If a Power-on password is set, press any key to display thepower-on password prompt, and then type the correct password and pressEnter.If the power-on password prompt does not appear, the brightness controllever might be set to minimum brightness. Adjust the brightness level bypressing the Fn + Home key. If the screen still remains blank, make sure that:Chapter 2. Solving computer problems 17
vThe battery pack is installed correctly.vThe AC Adapter is connected to the computer and the power cord isplugged into a working electrical outlet.vThe computer power is on. (Press the power switch again for confirmation.)If these items are properly set, and the screen remains blank, have thecomputer serviced.Problem: The screen is blank and you hear two or more beeps, or acontinuous beep.Solution: If you are using Ethernet:vMake sure that the Ethernet cable is connected firmly.vContact your network administrator.If the screen is still blank, and beeps are not stopped, have the computerserviced.Problem: Only the cursor appears.Solution: Reinstall your operating system, and turn on the computer. If youstill see only the cursor on the screen, have the computer serviced.Power switch problemsProblem: The system freezes, and you cannot turn off the computerSolution: Turn off the computer by pressing and holding the power switch for4 seconds or more. If the system is still not reset, remove the ac adapter andthe battery pack.Input problemsProblem: The cursor drifts when the computer is turned on or after it resumesnormal operation.Solution: The cursor might drift when you are not using the TrackPointduring normal operation. This is a normal characteristic of the TrackPoint andis not a defect. Cursor drifting might occur for several seconds under thefollowing conditions:vWhen the computer is turned on.vWhen the computer resumes normal operation.vWhen the TrackPoint is pressed for a long time.vWhen the temperature changes.Problem: The cursor does not work for a while after the settings in the MouseProperties window have been changed.18 ThinkPad X22 Service & Troubleshooting Guide
Solution: This is a normal characteristic of the cursor. Wait several secondsuntil the cursor returns to the normal state.Problem: The mouse or pointing device does not work.Solution: Make sure that the pointing-device cable is enabled in the ThinkPadConfiguration Program.Make sure that the mouse or pointing-device cable issecurely connected to the computer.Try using the TrackPoint. If the TrackPoint works, the error might be due tothe mouse.If your mouse is incompatible with the IBM PS/2 mouse, disable theTrackPoint, using the ThinkPad Configuration Program.Note: For more information, see the manual supplied with the mouse.Problem: The mouse buttons do not work.Solution: Change the mouse driver to Standard PS/2 Port Mouse, and thenreinstall IBM PS/2 TrackPoint. Refer to the Software Selection CD forinstalling the driver.Problem: The scrolling or magnifying glass function does not work.Solution: See the mouse driver in Device Manager, and make sure that theIBM PS/2 TrackPoint driver is installed.Problem: The cursor does not move after the computer awakens from one ofthe power management modes.Solution: Make sure you followed the instructions correctly when youinstalled Windows with the Advanced Power Management (APM) option.Problem: Some or all keys on the keyboard do not work.Solution: If the problem occurred immediately after the computer returnedfrom standby mode, enter the power-on password if any is set.If an external keyboard is connected, the numeric keypad on your computerdoes not work. Use the numeric keypad on the external keyboard.If an external numeric keypad or a mouse is connected:1. Turn off the computer.2. Remove the external numeric keypad or the mouse.Chapter 2. Solving computer problems 19
3. Turn on the computer and try using the keyboard again.If the keyboard problem is resolved, carefully reconnect the external numerickeypad, external keyboard, or mouse, making sure that you have seated theconnectors properly.If any keys on the keyboard still do not work, have the computer serviced.Problem: A number appears when you type a letter.Solution: The numeric lock function is on. To disable it, press and hold Shift;then press NumLk.Problem: All or some keys on the external numeric keypad do not work.Solution: Make sure that the external numeric keypad is correctly connectedto the computer.Problem: All or some keys on the external keyboard do not work.Solution: To use an external keyboard, you need to attach thekeyboard/mouse cable or dock the ThinkPad Dock to the computer. Makesure that:vThe keyboard/mouse cable is correctly connected to the computer.vThe keyboard cable is connected to the correct side of the keyboard/mousecable or the ThinkPad Dock.If these connections are correct, disconnect the keyboard/mouse cable fromthe computer and make sure that the keyboard operates properly. If thebuilt-in keyboard works, there is a problem with either the cable or thekeyboard. Try using a different keyboard/mouse cable or external keyboard.Standby or hibernation problemsProblem: The computer enters standby mode automatically.Solution: If the processor reaches a temperature that is too high, the computerautomatically enters standby mode to allow the computer to cool and toprotect the processor and other internal components.Problem: The computer enters standby mode immediately after POST (thestandby indicator turns on).Solution: Make sure that:vThe battery pack is charged.vThe operating temperature is within the acceptable range. Refer toAppendix A, ″Features and specifications.″20 ThinkPad X22 Service & Troubleshooting Guide
If these items are correct, have the computer serviced.Problem: A message, ″critical low-battery error,″appears, and the computerimmediately turns off.Solution: The battery power is getting low. Connect the ac adapter to thecomputer, or replace the battery pack with a fully charged one.Problem: When you take action to return from standby mode, the LCDremains blank.Solution: Check whether an external monitor was disconnected while thecomputer was in standby mode. Do not disconnect the external monitorwhile the computer is in standby mode or hibernation mode. If no externalmonitor is attached when the computer resumes, the LCD remains blankand output is not displayed. This restriction does not depend on theresolution value.Problem: The computer does not return from standby mode, or the standbyindicator stays on and the computer does not work.Solution: The computer automatically enters standby or hibernation modewhen the battery is depleted. Connect the ac adapter to the computer; thenpress Fn.Problem: Your computer does not enter standby or hibernation mode.Solution: Check whether any option has been selected that would disableyour computer from entering standby or hibernation mode.Problem: The computer does not enter standby mode as set by the timerunder Windows 95 or Windows NT.Solution:vFor Windows 95:The generic CD-ROM or DVD-ROM driver for Windows 95 accesses theinternal CD-ROM or DVD-ROM drive every 3 seconds to see whether aCD-ROM is inserted there. This prevents your computer from enteringstandby mode even after a timeout. To enable the computer to enterstandby mode, do the following:1. Click Start.2. Move the cursor to Settings and Control Panel.3. Click Control Panel, and then double-click System.4. Click the Device Manager tab.Chapter 2. Solving computer problems 21
5. Click the +mark of CD-ROM.6. Double-click the name of the CD-ROM or DVD-ROM.7. Click the Settings tab.8. Clear the Auto insert notification check box.Windows 95 no longer detects the insertion of a CD-ROM or DVD-ROMautomatically.vFor Windows NT:If you enable the CD-ROM AutoRun feature, the timer cannot triggers thecomputer to enter standby mode. To enable the timer in this situation, editthe configuration information in the registry as follows:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom\Autorun: 0x1 > Autorun: 0LCD problemsProblem: The screen is blank.Solution: Press Fn + Home key to make the screen brighter. If problem stillpersists, do the ″Cause and action″in the problem below.Problem: The screen is unreadable or distorted.Solution: Make sure that:vThe display device driver is installed correctly.vThe display resolution and color depth are correctly set.vThe monitor type is correct.To check these settings, do as follows:1. Open the Display Properties window.For Windows Millennium Edition (Windows ME) or Windows 2000,Windows 98, Windows 95:a. Click the Settings tab.b. Check whether the color depth and resolution are set correctly.c. Click Advanced...d. Click the Adapter tab.e. Make sure ″RAGE MOBILITY-M AGP″is shown in the adapterinformation window.f. Click the Monitor tab.g. Make sure the information is correct.For Windows NT:22 ThinkPad X22 Service & Troubleshooting Guide
a. Click the Settings tab.b. Check whether the color depth and resolution are set correctly.c. Click Display Type...d. Make sure ″RAGE MOBILITY-M AGP″is shown in the Display Typewindow.e. Click OK.f. Click the Test button in the Settings window.g. Make sure the output is displayed correctly.Problem: Incorrect characters appear on the screen.Solution: Did you install the operating system or application programcorrectly? If they are installed and configured correctly, have the computerserviced.Problem: The screen stays on even after you turn off your computer.Solution: Press and hold the power switch for 4 seconds or longer to turn offyour computer; then turn it on again.Problem: Missing, discolored, or bright dots appear on the screen every timeyou turn on your computer.Solution: This is an intrinsic characteristic of the TFT technology. Yourcomputer’s display contains multiple thin-film transistors (TFTs). A smallnumber of missing, discolored, or bright dots on the screen might exist all thetime.Battery problemsProblem: The battery pack cannot be fully charged by the power-off methodin the standard charge time for your computer.Solution: The battery pack might be over-discharged. Do the following:1. Turn off the computer.2. Make sure that the over-discharged battery pack is in the computer.3. Connect the ac adapter to the computer and let it charge.If the battery pack cannot be fully charged in 24 hours, use a new batterypack.If the optional Quick Charger is available, use it to charge the over-dischargedbattery pack.Chapter 2. Solving computer problems 23
Problem: Your computer shuts down before the battery status indicator showsempty,-or-Your computer operates after the battery status indicator showsempty.Solution: Discharge and recharge the battery pack.Problem: The operating time for a fully charged battery pack is short.Solution: Discharge and recharge the battery pack. If your battery’s operatingtime is still short, use a new battery pack.Problem: The computer does not operate with a fully charged battery pack.Solution: The surge protector in the battery pack might be active. Turn off thecomputer for one minute to reset the protector; then turn on the computeragain.Problem: The battery pack cannot be charged.Solution: You cannot charge the battery when it is too hot. If the battery feelshot, remove it from the computer and allow it to cool to room temperature.After it cools, reinstall it and recharge the battery. If it still cannot be charged,have it serviced.Hard disk drive problemsProblem: The hard disk drive makes a rattling noise intermittently.Solution: The rattling noise might be heard when:vThe hard disk drive starts accessing the data or when it stops.vYou are carrying the hard disk drive.vYou are carrying your computer.This is a normal characteristic of a hard disk drive and is not a defect.Problem: The hard disk drive does not work.Solution: In the startup menu in IBM BIOS Setup Utility, make sure that thereis no exclamation point to the left of the hard-disk drive. If there is such amark, the hard-disk drive is disabled. Clear the mark to enable the drive.PasswordsProblem: I forgot my password.Solution: If you forgot your power-on password, you have to take yourcomputer to an IBM reseller or a marketing representative to have thepassword reset.24 ThinkPad X22 Service & Troubleshooting Guide
If you forgot your hard-disk password or supervisor password, you cannotreset your password. You have to take your computer to an IBM reseller or anIBM marketing representative to have the system board replaced. A fee will becharged for parts and service. Proof of purchase is required, and an additionalcharge might be required for the service.Consult the on-board help system, Access ThinkPad, for information aboutsetting and changing passwords. (Access ThinkPad can be opened by pressingthe ThinkPad button.)Other problemsProblem: The computer locks or does not accept any input.Solution: Your computer might lock when it enters standby mode during acommunication operation. Disable the standby timer when you are workingon the network.To turn off the computer, press and hold the power switch for4 seconds or more.Problem: The computer does not turn off with the power switch.Solution: If the standby indicator is on and you are working under batterypower, replace the battery with a fully charged one or change your powersource to ac power. If you still have a problem, press and hold the powerswitch for 4 seconds or more; this forces the computer to turn off.Problem: The computer does not start from a device you want, such as adiskette drive.Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make surethat the startup sequence in the IBM BIOS Setup Utility is set so that thecomputer starts from the device you want.Make sure that the device fromwhich the computer starts is enabled by checking there is no ! mark precedingthe device name.Problem: The computer does not respond.Solution: IRQs for the PCI are all set as 11. The computer does not respondbecause it cannot share the IRQ with other devices. Refer to the youron-board helpChapter 2. Solving computer problems 25
26 ThinkPad X22 Service & Troubleshooting Guide
Chapter 3. Getting serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products, what to do if youexperience a problem with your computer, and whom to call for serviceshould it be necessary.Information about your IBM computer and preinstalled software, if any, isavailable in the documentation that comes with your computer. Thatdocumentation includes printed books, online books, README files, and helpfiles. In addition, information about IBM products is available on the WorldWide Web and through the IBM Automated Fax System.For technical assistance with the installation of, or questions related to, ServicePacks for your preinstalled Microsoft Windows product, refer to the MicrosoftProduct Support Services Web site at support.microsoft.com/directory/, oryou can contact the IBM HelpCenter. Some fees might apply.Getting help on the WebOn the World Wide Web, the IBM Web site has up-to-date information aboutIBM Personal Computer products and support. The address for the IBMPersonal Computing home page is www.ibm.com/pcIBM provides an extensive Web site dedicated to mobile computing and toThinkPad computers at www.ibm.com/pc/supportResearch this Web site to learn how to solve problems, find new ways to useyour computer, and learn about options that can make working with yourThinkPad computer even easier.If you select Profile from the support page, you can create a customizedsupport page that is specific to your hardware, complete with FrequentlyAsked Questions, Parts Information, Technical Hints and Tips, andDownloadable Files. In addition, you can choose to receive e-mail notificationswhenever new information becomes available about your registered products.You also can order publications through the IBM Publications OrderingSystem atwww.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi© Copyright IBM Corp. 2001 27
Getting help by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S.and Canada you can receive by fax marketing and technical information onmany topics, including hardware, operating systems, and local area networks(LANs).You can call the IBM Automated Fax System 24 hours a day, 7 days a week.Follow the recorded instructions, and the requested information will be sentto your fax machine. In the U.S. and Canada, to access the IBM AutomatedFax System, call 1-800-426-3395.Calling IBMIf you have tried to correct the problem yourself and still need help, duringthe warranty period, you can get help and information by telephone throughthe IBM PC HelpCenter. The following services are available during thewarranty period:vProblem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.vIBM hardware repair - If the problem is determined to be caused by IBMhardware under warranty, trained service personnel are available to providethe applicable level of service.vEngineering change management - Occasionally, there might be changesthat are required after a product has been sold. IBM or your reseller, ifauthorized by IBM, will make selected Engineering Changes (ECs) availablethat apply to your hardware.The following items are not covered:vReplacement or use of non-IBM parts or nonwarranted IBM partsNote: All warranted parts contain a 7-character identification in the formatIBM FRU XXXXXXXvIdentification of software problem sourcesvConfiguration of BIOS as part of an installation or upgradevChanges, modifications, or upgrades to device drivers (except as part of thewarranty problem determination process)vInstallation and maintenance of network operating systems (NOS)vInstallation and maintenance of application programsRefer to your IBM hardware warranty for a full explanation of IBM warrantyterms. Be sure to retain your proof of purchase to obtain warranty service.28 ThinkPad X22 Service & Troubleshooting Guide
If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When calling for technical assistance, please have the followinginformation available:vMachine Type and ModelvSerial numbers of your computer, monitor, and other components, or yourproof of purchasevDescription of the problemvExact wording of any error messagesvHardware and software configuration information for your systemTelephone numbersNote: Telephone numbers are subject to change without notice. For the latestlist of IBM HelpCenter telephone numbers and hours of operation, visitthe Support Web site at www.ibm.com/pc/support.Country or region Language Telephone NumberArgentina Spanish 11-4717-4357Australia English 1300-130-426Austria German 01-54658-5060Belgium DutchFrench02-714 35 7002-714 35 15Brazil Portuguese 55-0800 78 48 31Canada English/ French 1-800-565-3344416-383-3344Chile Spanish 800-203300China Mandarin 800-810-1818Colombia Spanish 9-800-18811623-2300Denmark Danish 35 25 02 91Ecuador Spanish 2-565-130Finland Finnish 9-22 931 840France French 01-69 32 40 40Germany German 069-6654 9040Hong Kong Cantonese 2825-6900Chapter 3. Getting service 29
Ireland English 01-815 9202Italy Italian 02-482 9202Japan Japanese 0120-887-870Luxembourg French 298-977 5063Mexico Spanish 01-800-426-1000387-5991Netherlands Dutch 020-504 0501New Zealand English 0800-446-149Norway Norwegian 23 05 32 40Peru Spanish 349-0050Portugal Portuguese 21-791 51 47Spain Spanish 91-662 4916Sweden Swedish 08-751 52 27Switzerland German/French/Italian0848-80 52 52Taiwan Mandarin 886-2-2725-9799UnitedKingdomEnglish 01475-555 055United States English 1-800-772-222730 ThinkPad X22 Service & Troubleshooting Guide
Appendix. Product warranty and noticesWarranty StatementsThe warranty statements consist of two parts: Part 1 and Part 2. Part 1 variesby country. Part 2 is the same for both statements. Be sure to read both thePart 1 that applies to your country and Part 2.vUnited States, Puerto Rico and Canada (Z125-4753-05 11/97)(Part 1 —General Terms on page 31)vWorldwide except Canada, Puerto Rico, Turkey and United States(Z125-5697-01 11/97)(Part 1 —General Terms on page 34)vWorldwide Country-Unique Terms(Part 2 —Country-Unique Terms onpage 38)IBM Statement of Limited Warranty for United States, Puerto Rico andCanada (Part1-General Terms)This Statement of Warranty includes Part 1 - General Terms and Part 2 -Country-unique Terms. The terms of Part 2 may replace or modify those ofPart 1.. The warranties provided by IBM in this Statement of Warranty apply only toMachines you purchase for your use, and not for resale, from IBM or your reseller.The term “Machine” means an IBM machine, its features, conversions, upgrades,elements, or accessories, or any combination of them. The term “Machine” does notinclude any software programs, whether pre-loaded with the Machine, installedsubsequently or otherwise. Unless IBM specifies otherwise, the following warrantiesapply only in the country where you acquire the Machine. Nothing in this Statementof Warranty affects any statutory rights of consumers that cannot be waived orlimited by contract. If you have any questions, contact IBM or your reseller.Machine - IBM ThinkPad X22 and the BatteryWarranty Period* -Model 2661 - One yearModel 2662 - Three years except in some countriesBattery pack - One year*Elements and accessories are warranted for three months. Contact your place of purchase forwarranty service information. Some IBM Machines are eligible for On-site warranty servicedepending on the country where service is performed.The IBM Warranty for Machines IBM warrants that each Machine 1) is freefrom defects in materials and workmanship and 2) conforms to IBM’s Official© Copyright IBM Corp. 2001 31
Published Specifications. The warranty period for a Machine is a specified,fixed period commencing on its Date of Installation. The date on your salesreceipt is the Date of Installation, unless IBM or your reseller informs youotherwise.During the warranty period IBM or your reseller, if approved by IBM toprovide warranty service, will provide repair and exchange service for theMachine, without charge, under the type of service designated for theMachine and will manage and install engineering changes that apply to theMachine.If a Machine does not function as warranted during the warranty period, andIBM or your reseller are unable to either 1) make it do so or 2) replace it withone that is at least functionally equivalent, you may return it to your place ofpurchase and your money will be refunded. The replacement may not be new,but will be in good working order.Extent of Warranty The warranty does not cover the repair or exchange of aMachine resulting from misuse, accident, modification, unsuitable physical oroperating environment, improper maintenance by you, or failure caused by aproduct for which IBM is not responsible. The warranty is voided by removalor alteration of Machine or parts identification labels.THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES ANDREPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OR CONDITIONS OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVEYOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERRIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION ORLIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVEEXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THATEVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THEWARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.Items Not Covered by Warranty IBM does not warrant uninterrupted orerror-free operation of a Machine.Unless specified otherwise, IBM provides non-IBM machines WITHOUTWARRANTIES OF ANY KIND.Any technical or other support provided for a Machine under warranty, suchas assistance via telephone with “how-to”questions and those regardingMachine set-up and installation, will be provided WITHOUT WARRANTIESOF ANY KIND.32 ThinkPad X22 Service & Troubleshooting Guide
Warranty Service To obtain warranty service for the Machine, contact yourreseller or IBM. In the United States, call IBM at 1–800–772–2227. In Canada,call IBM at 1–800 565–3344. You may be required to present proof of purchase.IBM or your reseller provides certain types of repair and exchange service,either at your location or at a service center, to keep Machines in, or restorethem to, conformance with their Specifications. IBM or your reseller willinform you of the available types of service for a Machine based on itscountry of installation. IBM may repair the failing Machine or exchange it atits discretion.When warranty service involves the exchange of a Machine or part, the itemIBM or your reseller replaces becomes its property and the replacementbecomes yours. You represent that all removed items are genuine andunaltered. The replacement may not be new, but will be in good workingorder and at least functionally equivalent to the item replaced. Thereplacement assumes the warranty service status of the replaced item.Any feature, conversion, or upgrade IBM or your reseller services must beinstalled on a Machine which is 1) for certain Machines, the designated,serial-numbered Machine and 2) at an engineering-change level compatiblewith the feature, conversion, or upgrade. Many features, conversions, orupgrades involve the removal of parts and their return to IBM. A part thatreplaces a removed part will assume the warranty service status of theremoved part.Before IBM or your reseller exchanges a Machine or part, you agree to removeall features, parts, options, alterations, and attachments not under warrantyservice.You also agree to1. ensure that the Machine is free of any legal obligations or restrictions thatprevent its exchange;2. obtain authorization from the owner to have IBM or your reseller service aMachine that you do not own; and3. where applicable, before service is provideda. follow the problem determination, problem analysis, and servicerequest procedures that IBM or your reseller provides,b. secure all programs, data, and funds contained in a Machine,c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill their obligations, andd. inform IBM or your reseller of changes in a Machine’s location.Appendix. Product warranty and notices 33
IBM is responsible for loss of, or damage to, your Machine while it is 1) inIBM’s possession or 2) in transit in those cases where IBM is responsible forthe transportation charges.Neither IBM nor your reseller is responsible for any of your confidential,proprietary or personal information contained in a Machine which you returnto IBM or your reseller for any reason. You should remove all suchinformation from the Machine prior to its return.Production Status Each IBM Machine is manufactured from new parts, ornew and used parts. In some cases, the Machine may not be new and mayhave been previously installed. Regardless of the Machine’s production status,IBM’s appropriate warranty terms apply.Limitation of Liability Circumstances may arise where, because of a defaulton IBM’s part or other liability, you are entitled to recover damages from IBM.In each such instance, regardless of the basis on which you are entitled toclaim damages from IBM (including fundamental breach, negligence,misrepresentation, or other contract or tort claim), IBM is liable for no morethan1. damages for bodily injury (including death) and damage to real propertyand tangible personal property; and2. the amount of any other actual direct damages, up to the greater of U.S.$100,000 (or equivalent in local currency) or the charges (if recurring, 12months’charges apply) for the Machine that is the subject of the claim.This limit also applies to IBM’s suppliers and your reseller. It is the maximumfor which IBM, its suppliers, and your reseller are collectively responsible.UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTEDABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANYECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOSTPROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOURRESELLER IS INFORMED OF THEIR POSSIBILITY. SOMEJURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATIONOF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVELIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkeyand United States (Part 1- General Terms)This Statement of Warranty includes Part 1 - General Terms and Part 2 -Country-unique Terms. The terms of Part 2 may replace or modify those ofPart 1. The warranties provided by IBM in this Statement of Warranty apply only to34 ThinkPad X22 Service & Troubleshooting Guide
Machines you purchase for your use, and not for resale, from IBM or your reseller.The term “Machine”means an IBM machine, its features, conversions, upgrades,elements, or accessories, or any combination of them. The term “Machine”does notinclude any software programs, whether pre-loaded with the Machine, installedsubsequently or otherwise. Unless IBM specifies otherwise, the following warrantiesapply only in the country where you acquire the Machine. Nothing in this Statementof Warranty affects any statutory rights of consumers that cannot be waived orlimited by contract. If you have any questions, contact IBM or your reseller.Machine - IBM ThinkPad X22 and the BatteryWarranty Period* -Model 2661 - One yearModel 2662 - Three years except in some countriesBattery pack - One year*Elements and accessories are warranted for three months. Contact your place of purchase forwarranty service information. Some IBM Machines are eligible for On-site warranty servicedepending on the country where service is performed.The IBM Warranty for Machines IBM warrants that each Machine 1) is freefrom defects in materials and workmanship and 2) conforms to IBM’s OfficialPublished Specifications. The warranty period for a Machine is a specified,fixed period commencing on its Date of Installation. The date on your salesreceipt is the Date of Installation, unless IBM or your reseller informs youotherwise.During the warranty period IBM or your reseller, if approved by IBM toprovide warranty service, will provide repair and exchange service for theMachine, without charge, under the type of service designated for theMachine and will manage and install engineering changes that apply to theMachine.If a Machine does not function as warranted during the warranty period, andIBM or your reseller are unable to either 1) make it do so or 2) replace it withone that is at least functionally equivalent, you may return it to your place ofpurchase and your money will be refunded. The replacement may not be new,but will be in good working order.Extent of Warranty The warranty does not cover the repair or exchange of aMachine resulting from misuse, accident, modification, unsuitable physical oroperating environment, improper maintenance by you, or failure caused by aproduct for which IBM is not responsible. The warranty is voided by removalor alteration of Machine or parts identification labels.Appendix. Product warranty and notices 35
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES ANDREPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OR CONDITIONS OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVEYOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERRIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION ORLIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVEEXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THATEVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THEWARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.Items Not Covered by Warranty IBM does not warrant uninterrupted orerror-free operation of a Machine.Unless specified otherwise, IBM provides non-IBM machines WITHOUTWARRANTIES OF ANY KIND.Warranty Service To obtain warranty service for the Machine, contact yourreseller or IBM. You may be required to present proof of purchase.IBM or your reseller provides certain types of repair and exchange service,either at your location or at a service center, to keep Machines in, or restorethem to, conformance with their Specifications. IBM or your reseller willinform you of the available types of service for a Machine based on itscountry of installation. IBM may repair the failing Machine or exchange it atits discretion.When warranty service involves the exchange of a Machine or part, the itemIBM or your reseller replaces becomes its property and the replacementbecomes yours. You represent that all removed items are genuine andunaltered. The replacement may not be new, but will be in good workingorder and at least functionally equivalent to the item replaced. Thereplacement assumes the warranty service status of the replaced item.Any feature, conversion, or upgrade IBM or your reseller services must beinstalled on a Machine which is 1) for certain Machines, the designated,serial-numbered Machine and 2) at an engineering-change level compatiblewith the feature, conversion, or upgrade. Many features, conversions, orupgrades involve the removal of parts and their return to IBM. A part thatreplaces a removed part will assume the warranty service status of theremoved part.36 ThinkPad X22 Service & Troubleshooting Guide
Before IBM or your reseller exchanges a Machine or part, you agree to removeall features, parts, options, alterations, and attachments not under warrantyservice.You also agree to1. ensure that the Machine is free of any legal obligations or restrictions thatprevent its exchange;2. obtain authorization from the owner to have IBM or your reseller service aMachine that you do not own; and3. where applicable, before service is provideda. follow the problem determination, problem analysis, and servicerequest procedures that IBM or your reseller provides,b. secure all programs, data, and funds contained in a Machine,c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill their obligations, andd. inform IBM or your reseller of changes in a Machine’s location.IBM is responsible for loss of, or damage to, your Machine while it is 1) inIBM’s possession or 2) in transit in those cases where IBM is responsible forthe transportation charges.Neither IBM nor your reseller is responsible for any of your confidential,proprietary or personal information contained in a Machine which you returnto IBM or your reseller for any reason. You should remove all suchinformation from the Machine prior to its return.Production Status Each IBM Machine is manufactured from new parts, ornew and used parts. In some cases, the Machine may not be new and mayhave been previously installed. Regardless of the Machine’s production status,IBM’s appropriate warranty terms apply.Limitation of Liability Circumstances may arise where, because of a defaulton IBM’s part or other liability, you are entitled to recover damages from IBM.In each such instance, regardless of the basis on which you are entitled toclaim damages from IBM (including fundamental breach, negligence,misrepresentation, or other contract or tort claim), IBM is liable for no morethan1. damages for bodily injury (including death) and damage to real propertyand tangible personal property; and2. the amount of any other actual direct damages, up to the greater of U.S.$100,000 (or equivalent in local currency) or the charges (if recurring, 12months’charges apply) for the Machine that is the subject of the claim.Appendix. Product warranty and notices 37
This limit also applies to IBM’s suppliers and your reseller. It is the maximumfor which IBM, its suppliers, and your reseller are collectively responsible.UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTEDABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANYECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOSTPROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOURRESELLER IS INFORMED OF THEIR POSSIBILITY. SOMEJURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATIONOF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVELIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.Part2-Worldwide Country-Unique TermsASIA PACIFICAUSTRALIA: The IBM Warranty for Machines: The following paragraph isadded to this Section: The warranties specified in this Section are in additionto any rights you may have under the Trade Practices Act 1974 or otherlegislation and are only limited to the extent permitted by the applicablelegislation.Extent of Warranty: The following replaces the first and second sentences ofthis Section: The warranty does not cover the repair or exchange of a Machineresulting from misuse, accident, modification, unsuitable physical or operatingenvironment, operation in other than the Specified Operating Environment,improper maintenance by you, or failure caused by a product for which IBMis not responsible.Limitation of Liability: The following is added to this Section: Where IBM isin breach of a condition or warranty implied by the Trade Practices Act 1974,IBM’s liability is limited to the repair or replacement of the goods or thesupply of equivalent goods. Where that condition or warranty relates to rightto sell, quiet possession or clear title, or the goods are of a kind ordinarilyacquired for personal, domestic or household use or consumption, then noneof the limitations in this paragraph apply.PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is addedto this Statement: The laws of the State of New York govern this Statement.INDIA: Limitation of Liability: The following replaces items 1 and 2 of thisSection:38 ThinkPad X22 Service & Troubleshooting Guide
1. liability for bodily injury (including death) or damage to real property andtangible personal property will be limited to that caused by IBM’snegligence;2. as to any other actual damage arising in any situation involvingnonperformance by IBM pursuant to, or in any way related to the subjectof this Statement of Warranty, IBM’s liability will be limited to the chargepaid by you for the individual Machine that is the subject of the claim.NEW ZEALAND: The IBM Warranty for Machines: The following paragraphis added to this Section: The warranties specified in this Section are inaddition to any rights you may have under the Consumer Guarantees Act1993 or other legislation which cannot be excluded or limited. The ConsumerGuarantees Act 1993 will not apply in respect of any goods which IBMprovides, if you require the goods for the purposes of a business as defined inthat Act.Limitation of Liability: The following is added to this Section: WhereMachines are not acquired for the purposes of a business as defined in theConsumer Guarantees Act 1993, the limitations in this Section are subject tothe limitations in that Act.EUROPE, MIDDLE EAST, AFRICA (EMEA)The following terms apply to all EMEA countries.The terms of this Statement of Warranty apply to Machines purchased froman IBM reseller. If you purchased this Machine from IBM, the terms andconditions of the applicable IBM agreement prevail over this warrantystatement.Warranty Service: If you purchased an IBM Machine in Austria, Belgium,Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy,Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain,Sweden, Switzerland or United Kingdom, you may obtain warranty servicefor that Machine in any of those countries from either (1) an IBM resellerapproved to perform warranty service or (2) from IBM.If you purchased an IBM Personal Computer Machine in Albania, Armenia,Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia,Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, FormerYugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warrantyservice for that Machine in any of those countries from either (1) an IBMreseller approved to perform warranty service or (2) from IBM.The applicable laws, Country-unique terms and competent court for thisStatement are those of the country in which the warranty service is beingAppendix. Product warranty and notices 39
provided. However, the laws of Austria govern this Statement if the warrantyservice is provided in Albania, Armenia, Belarus, Bosnia and Herzegovina,Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia,Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, andUkraine.The following terms apply to the country specified:EGYPT: Limitation of Liability: The following replaces item 2 in this Section:2. as to any other actual direct damages, IBM’s liability will be limited to thetotal amount you paid for the Machine that is the subject of the claim.Applicability of suppliers and resellers (unchanged).FRANCE: Limitation of Liability: The following replaces the second sentenceof the first paragraph of this Section:In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2unchanged).GERMANY: The IBM Warranty for Machines: The following replaces thefirst sentence of the first paragraph of this Section:The warranty for an IBM Machine covers the functionality of the Machine forits normal use and the Machine’s conformity to its Specifications.The following paragraphs are added to this Section:The minimum warranty period for Machines is six months.In case IBM or your reseller are unable to repair an IBM Machine, you canalternatively ask for a partial refund as far as justified by the reduced value ofthe unrepaired Machine or ask for a cancellation of the respective agreementfor such Machine and get your money refunded.Extent of Warranty: The second paragraph does not apply.Warranty Service: The following is added to this Section:During the warranty period, transportation for delivery of the failing Machineto IBM will be at IBM’s expense.Production Status: The following paragraph replaces this Section:40 ThinkPad X22 Service & Troubleshooting Guide
Each Machine is newly manufactured. It may incorporate in addition to newparts, re-used parts as well.Limitation of Liability: The following is added to this Section:The limitations and exclusions specified in the Statement of Warranty will notapply to damages caused by IBM with fraud or gross negligence and forexpress warranty.In item 2, replace “$100,000”with “1.000.000 DEM”.The following sentence is added to the end of the first paragraph of item 2:IBM’s liability under this item is limited to the violation of essentialcontractual terms in cases of ordinary negligence.IRELAND: Extent of Warranty: The following is added to this Section:Except as expressly provided in these terms and conditions, all statutoryconditions, including all warranties implied, but without prejudice to thegenerality of the foregoing all warranties implied by the Sale of Goods Act1893 or the Sale of Goods and Supply of Services Act 1980, are herebyexcluded.Limitation of Liability: The following replaces items one and two of the firstparagraph of this Section:1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence;2. the amount of any other actual direct damages, up to the greater of IrishPounds 75,000 or 125 percent of the charges (if recurring, the 12 months’charges apply) for the Machine that is the subject of the claim or whichotherwise gives rise to the claim.Applicability of suppliers and resellers (unchanged).The following paragraph is added at the end of this Section:IBM’s entire liability and your sole remedy, whether in contract or in tort, inrespect of any default shall be limited to damages.ITALY: Limitation of Liability: The following replaces the second sentence inthe first paragraph:In each such instance unless otherwise provided by mandatory law, IBM isliable for no more than: (item 1 unchanged) 2) as to any other actual damageAppendix. Product warranty and notices 41
arising in all situations involving non-performance by IBM pursuant to, or inany way related to the subject matter of this Statement of Warranty, IBM’sliability, will be limited to the total amount you paid for the Machine that isthe subject of the claim.Applicability of suppliers and resellers (unchanged).The following replaces the second paragraph of this Section:Unless otherwise provided by mandatory law, IBM and your reseller are notliable for any of the following: (items 1 and 2 unchanged) 3) indirect damages,even if IBM or your reseller is informed of their possibility.SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:Limitation of Liability: The following is added to this Section:IBM’s entire liability to you for actual damages arising in all situationsinvolving nonperformance by IBM in respect of the subject matter of thisStatement of Warranty will be limited to the charge paid by you for theindividual Machine that is the subject of your claim from IBM.TURKIYE: Production Status: The following replaces this Section:IBM fulfills customer orders for IBM Machines as newly manufactured inaccordance with IBM’s production standards.UNITED KINGDOM: Limitation of Liability: The following replaces items 1and 2 of the first paragraph of this Section:1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence;2. the amount of any other actual direct damages or loss, up to the greater ofPounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12months’charges apply) for the Machine that is the subject of the claim orwhich otherwise gives rise to the claim.The following item is added to this paragraph:3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act1979 or Section 2 of the Supply of Goods and Services Act 1982.Applicability of suppliers and resellers (unchanged).The following is added to the end of this Section:IBM’s entire liability and your sole remedy, whether in contract or in tort, inrespect of any default will be limited to damages.42 ThinkPad X22 Service & Troubleshooting Guide
NORTH AMERICACANADA: Warranty Service: The following is added to this Section:To obtain warranty service from IBM, call 1-800-565–3344.UNITED STATES OF AMERICA: Warranty Service: The following is addedto this Section:To obtain warranty service from IBM, call 1-800-772–2227Appendix. Product warranty and notices 43
NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available in your area. Anyreference to an IBM product, program, or service is not intended to state orimply that only that IBM product, program, or service may be used. Anyfunctionally equivalent product, program, or service that does not infringeany IBM intellectual property right may be used instead. However, it is theuser’s responsibility to evaluate and verify the operation of any non-IBMproduct, program, or service.IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not giveyou any license to these patents. You can send license inquiries, in writing, to:IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504–1785U.S.A.The following paragraph does not apply to the United Kingdom or anycountry where such provisions are inconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THISPUBLICATION ″AS IS″WITHOUT WARRANTY OF ANY KIND, EITHEREXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THEIMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITYOR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allowdisclaimer of express or implied warranties in certain transactions, therefore,this statement may not apply to you.This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes willbe incorporated in new editions of the publication. IBM may makeimprovements and/or changes in the product(s) and/or the program(s)described in this publication at any time without notice.IBM may use or distribute any of the information you supply in any way itbelieves appropriate without incurring any obligation to you.Any references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of those44 ThinkPad X22 Service & Troubleshooting Guide
Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk.Processing date dataThis IBM hardware product and IBM software products that might bepackaged with it have been designed, when used in accordance with theirassociated documentation, to process date data correctly within and betweenthe 20th and 21st centuries, provided all other products (for example,software, hardware, and firmware) used with these products properlyexchange accurate date data with them.IBM cannot take responsibility for the date data processing capabilities ofnon-IBM products, even if those products are preinstalled or otherwisedistributed by IBM. You should contact the vendors responsible for thoseproducts directly to determine the capabilities of their products and updatethem if needed. This IBM hardware product cannot prevent errors that mightoccur if software, upgrades, or peripheral devices you use or exchange datawith do not process date data correctly.The foregoing is a Year 2000 Readiness Disclosure.TrademarksThe following terms, in this publication, are trademarks of the IBMCorporation in the United States or other countries or both:IBMPS/2ThinkPadTrackPoint IVMicrosoft, Windows, and the Windows flag logo are trademarks or registeredtrademarks of Microsoft Corporation.Pentium®, Celeron™, and SpeedStep™are trademarks or registered trademarksof Intel Corporation in the U.S. and other countries.Other company, product, and service names, which may be denoted by adouble asterisk (**), may be trademarks or service marks of others.Electronic emission noticesFederal Communications Commission (FCC) statementThinkPad X22, model number 2661 and 2662This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aAppendix. Product warranty and notices 45
residential installation. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particularinstallation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment offand on, the user is encouraged to try to correct the interference by one ormore of the following measures:vReorient or relocate the receiving antenna.vIncrease the separation between the equipment and receiver.vConnect the equipment into an outlet on a circuit different from that towhich the receiver is connected.vConsult an IBM authorized dealer or service representative for help.Properly shielded and grounded cables and connectors must be used in orderto meet FCC emission limits. Proper cables and connectors are available fromIBM authorized dealers. IBM is not responsible for any radio or televisioninterference caused by using other than recommended cables and connectorsor by unauthorized changes or modifications to this equipment.Unauthorized changes or modifications could void the user’s authority tooperate the equipment. This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: (1) this device may notcause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.Responsible party:International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193FOR HOME OR OFFICE USETestedTo ComplyWith FCC StandardsIndustry Canada Class B Emission Compliance StatementThis Class B digital apparatus complies with Candian ICES-003.Avis de conformité à la règlementation d’Industrie CanadaCet appareil numérique de la classe B est conform àla norme NMB-003 duCanada.46 ThinkPad X22 Service & Troubleshooting Guide
European Community Directive conformance statementThis product is in conformity with the protection requirements of EC CouncilDirective 89/336/EEC on the approximation of the laws of the Member Statesrelating to electromagnetic compatibility. IBM cannot accept responsibility forany failure to satisfy the protection requirements resulting from anon-recommended modification of the product, including the fitting ofnon-IBM option cards.A declaration of Conformity with the requirements of the Directive has beensigned by IBM United Kingdom Limited, PO BOX 30 Spango Valley GreenockScotland PA160AH.This product satisfies the Class B limits of EN 55022.Telecommunication noticeFederal Communications Communication (FCC) and telephone companyrequirements1. This device complies with Part 68 of the FCC rules. A label is affixed tothe device that contains, among other things, the FCC registration number,USOC, and Ringer Equivalency Number (REN) for this equipment. If thesenumbers are requested, provide this information to your telephonecompany.Note: If the device is an internal modem, a second FCC registration labelis also provided. You may attach the label to the exterior of thecomputer in which you install the IBM modem, or you may attachthe label to the external DAA, if you have one. Place the label in alocation that is easily accessible, should you need to provide thelabel information to the telephone company.2. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis called. In most, but not all areas, the sum of the RENs of all devicesshould not exceed five (5). To be certain of the number of devices you mayconnect to your line, as determined by the REN, you should call your localtelephone company to determine the maximum REN for your calling area.3. If the device causes harm to the telephone network, the telephonecompany may discontinue your service temporarily. If possible, they willnotify you in advance; if advance notice is not practical, you will benotified as soon as possible. You will be advised of your right to file acomplaint with the FCC.4. Your telephone company may make changes in its facilities, equipment,operations, or procedures that could affect the proper operation of yourequipment. If they do, you will be given advance notice to give you anopportunity to maintain uninterrupted service.Appendix. Product warranty and notices 47
5. If you experience trouble with this product, contact your authorizedreseller, or call IBM. In the United States, call IBM at 1-800-772-2227.InCanada, call IBM at 1-800-565-3344. You may be required to present proofof purchase. The telephone company may ask you to disconnect the devicefrom the network until the problem has been corrected, or until you aresure the device is not malfunctioning.6. No customer repairs are possible to the device. If you experience troublewith the device, contact your Authorized Reseller or see the Diagnosticssection of this manual for information.7. This device may not be used on coin service provided by the telephonecompany. Connection to party lines is subject to state tariffs. Contact yourstate public utility commission or corporation commission for information.8. When ordering network interface (NI) service from the local ExchangeCarrier, specify service arrangement USOC RJ11C.Canadian Department of Communications certification labelNOTICE: The Industry Canada label identifies certified equipment. Thiscertification means that the equipment meets certain telecommunicationsnetworks protective, operational, and safety requirement. The Departmentdoes not guarantee the equipment will operate to the user’s satisfaction.Before installing this equipment, users should ensure that it is permissible tobe connected to the facilities of the local telecommunications company. Theequipment must also be installed using an acceptable method ofcommunication. In some cases, the company’s inside wiring associated with asingle line individual service may be extended by means of a certifiedconnector assembly (telephone extension cord). The customer should be awarethat compliance with the above conditions may not prevent degradation ofservice in some situations. Repairs to certified equipment should be made byan authorized Canadian maintenance facility designated by the supplier. Anyrepairs of alterations made by the user to this equipment, or equipmentmalfunctions, may give the telecommunications company cause to request theuser to disconnect the equipment.Users should ensure for their own protection that the electrical groundconnections of the power utility, telephone lines and internal metallic waterpipe system, if present, are connected together. This precaution may beparticularly important in rural areas.CAUTION:Users should not attempt to make such connections themselves, but shouldcontact the appropriate electric inspection authority, or electrician, asappropriate.48 ThinkPad X22 Service & Troubleshooting Guide
NOTICE: The Ringer Equivalent Number (REN) assigned to each terminaldevice provides an indication of the maximum number of terminals allowedto be connected to a telephone interface. The termination on an interface mayconsist of any combination of devices subject only to the requirement that thesum of the Ringer Equivalence Number of all the devices does not exceed 5.Ètiquette d’homologation du ministère des Communications du CanadaAVIS : L’etiquette dus ministère l’Industrie Canada identifie le matérielhomologué. Cette étiquette certifie que le matériel est conforme àcertainesnormes de protection, d’exploitation et de sécuritédes réseaux detélécommunications. Le Ministère n’assure toutefois pas que le matérielfonctionnera àla satisfaction de l’utilisateur.Avant d’installer ce matériel, l’utilisateur doit s’assurer qui’l est permis de leraccorder aux installations de l’entreprise locale de télécommunication. Lematériel doit également être installéen suivant une méthode acceptéederaccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pourun service individuel àligne unique peuvent être prolongés au moyen d’undispositif homologuéde raccordement (cordon prolongateur téléphoniqueinterne). L’abonnéne doit pas oublier qu’il est possibile que la conformitéauxconditions énoncées ci-dessus n’empechent pas la dégradation du service danscertaines situations. Actuellement, les entreprises de télécommunication nepermettent pas que l’on raccorde leur matériel àdes jacks d’abonné, sauf dansles cas précis prévus par les tarifs paticuliers de ces entreprises.Les réparations de matériel homologuédoivent être effectuées par un centred’entretien canadien autorisédésignépar le fournisseur. La compagnie detélécommunications peut demader àl’utilisateur de débrancher un appareil àla suite de réparations ou de modifications effectuées par l’utilisateur ou àcause de mauvais fonctionnement.Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de miseàla terre de la source d’énergie électrique, des lignes téléphoniques et descanalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cetteprécaution est particulièrement importante dans les régions rurales.Avertissement : L’utilisateur ne doit pas tenter de faire ces raccordementslui-même; il doit avoir recours àun service d’inspection des installationsélectriques, ou àélectricien, selon le cas.AVIS : L’indice de charge (IC) assignéàchaque dispositif terminal indique,pour éviter toute surcharge, le pourcentage de la charge totale qui peut êtreraccordéeàun circuit téléphonique boucléutilisépar ce dispositif. Laterminaison du circuit bouclépeut être constituéeden’importe quellecombinaison de dispositifs, pourvu que la somme des indices de charge del’ensemble des dispositifs ne dépasse pas 5.Appendix. Product warranty and notices 49
Notice for AustraliaThe following notice applies when using the telephony functions:WARNING:FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH ATELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDESCUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED ORCERTIFIED.Notice for New Zealand Users1. The grant of a Telepermit for any item of terminal equipment indicatesonly that Telecom has accepted that the item complies with minimumconditions for connection to its network. It indicates no endorsement ofthe product by Telecom, nor does it provide any sort of warranty. Aboveall, it provides no assurance that any item will work correctly in allrespects with another item of Telepermitted equipment of a different makeor model, nor does it imply that any product is compatible with all ofTelecom’s network services.2. This equipment is not capable under all operation conditions of correctoperation at the higher speeds for which it is designed. The 33.6 kbit/sand 56 kbit/s connections are likely to be restricted to lower bit rateswhen connected to some PSTN implementations. Telecom will accept noresponsibility should difficulties arise in such circumstances.3. This equipment may not provide for the effective hand-over of a call toanother device connected to the same line.4. Under power failure conditions, this telephone may not operate. Pleaseensure that a separate telephone, not dependent on local power isavailable for emergency use.5. Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. The associated equipment shall be set to operate within thefollowing limits for compliance with Telecom’s specifications: - There shallbe no more than 10 call attempts to the same number within any30-minute period for any single manual call initiation. - The equipmentshall go on-hook for a period of not less than 30 seconds between the endof one attempt and the beginning of the next attempt to the same number.6. Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. In order to operate within the limits for compliance with Telecom’sspecifications, the associated equipment shall be set to ensure thatautomatic calls to different numbers are spaced such that there is no lessthan 5 seconds between the end of one call attempt and the beginning ofanother.50 ThinkPad X22 Service & Troubleshooting Guide
7. This equipment shall not be set up to make automatic calls to Telecom’s’111’emergency service.8. Some parameters required for compliance with Telecom’s Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice. In order to operate within the limits for compliance with Telecom’sspecifications, the associated equipment shall be set to ensure that calls areanswered between 3 and 30 seconds of receipt of ringing.Wireless InteroperabilityIBM ThinkPad 802.11b Wireless LAN Mini-PCI Adapter (P/N 26P8056)(hereafter called Wireless LAN Mini-PCI Adapter) is designed to beinteroperable with any wireless LAN product that is based on Direct SequenceSpread Spectrum (DSSS) radio technology and is compliant to:vThe IEEE 802.11 Standard on Wireless LANs (Revision B), as defined andapproved by the Institute of Electrical and Electronics Engineers.vThe Wireless Fidelity (WiFi) certification as defined by the WECA (WirlessEthernet Compatibility Alliance).Usage environment and your HealthWireless LAN Mini-PCI Adapter emits radio frequency electromagnetic energylike other radio devices. However, the level of energy emitted is far much lessthan the electromagnetic energy emitted by wireless devices like for examplemobile phones.Because Wireless LAN Mini-PCI Adapter operates within the guidelines foundin radio frequency safety standards and recommendations. IBM believes it issafe for use by consumers. These standards and recommendations reflect theconsensus of the scientific community and result from deliberations of panelsand committees of scientists who continually review and interpret theextensive research literature. In some situation or environment, the use ofWireless LAN Mini-PCI Adapter may be restricted by the proprietor of thebuilding of responsible representatives of the organization. These situationsmay for example include:vUsing WirelessLAN Mini-PCI Adapter on board of airplanes, orvIn any other environment where the risk of interference to other devices orservices is perceived or identified as harmful.If you are uncertain of the policy that applies on the use of wireless devices ina specific organization (e.g. airport), you are encouraged to ask forauthorization to use Wireless LAN Mini-PCI Adapter prior to turning on theThinkPad X22.Appendix. Product warranty and notices 51
Wireless Regulatory informationThe ThinkPad X22 must be installed and used in strict accordance with theinstructions as described hereafter. This product complies with the followingradio frequency and safety standards.USA - Federal Communications Commission (FCC)This product complies with FCC Part 15. The operation of Wireless LANMini-PCI Adapter integrated in the product is subject to the following twoconditions.vIt may not cause harmful interference.vIt accepts any interference that may cause undesired operation.Exposure to Radio Frequency RadiationThe radiated output power of Wireless LAN Mini-PCI Adapter is far belowthe FCC radio frequency exposure limits. Nevertheless, the ThinkPad X22shall be used in such a manner that the potential for human contact duringnormal operation is minimized as follows:vCaution:To comply with FCC RF exposure compliance requirements, aseparation distance of at least 20 cm (8 inches) must be maintained betweenthe antenna of this device and all persons.Transmitter antennaposition20cmvIn principle the FCC certification does not permit the use of any othewireless PCMCIA card in your ThinkPad X22 in order to restrain the RFExposure to human body. However some PCMCIA cards conform to thelimit of the requirment and are admitted safe to use together with theWireless LAN Mini-PCI Adapter in your ThinkPad notebook. Please visitIBM’s web site for the latest certifications granted to check the availbleoption wireless adapters.52 ThinkPad X22 Service & Troubleshooting Guide
Interference StatementAn improper installation or unauthorized use may cause harmful interferenceto radio communications. Also any tampering of the internal antenna willvoid the FCC certification and your warranty. Refer to the ″Electronicemission notices″on page 45 for more detail.Notice to EMEA users- Belgie B Gebruik buiten gebouw alleen op kanalen 10 (2462MHz) en 11 (2467 MHz). Voor privé-gebruik buitengebouw over publieke grond over afstand kleiner dan300m geen registratie bij BIPT/IBPT nodig; voor gebruikover afstand groter dan 300m is wel registratie bijBIPT/IBPT nodig. Voor publiek gebruik buitengebouwen is licentie van BIPT/IBPT verplicht. Voorregistratie of licentie kunt u contact opnemen met BIPT.- Belgium B For outdoor usage only channel 10 (2462 MHz) and 11(2467 MHz) is allowed. For private usage outsidebuildings across public grounds over less than 300m nospecial registration with IBPT/BIPT is required.Registration to IBPT/BIPT is required for private usageoutside buildings across public grounds over more than300m. An IBPT/BIPT licence is required for public usageoutside building. For registration and license pleasecontact IBPT/BIPT.Appendix. Product warranty and notices 53
- Belgique B L’utilisation en extérieur est autorisésur le canal 10(2462 MHz) et 11 (2467 MHz). Dans le cas d’uneutilisation privée, àl’extérieur d’un bâtiment, au-dessusd’un espace public, aucun enregistrement n’estnécessaire pour une distance de moins de 300m. Pourune distance supérieure à300m un enregistrementauprèsdel’IBPT est requise. Pour une utilisationpublique àl’extérieur de bâtiments, une licence del’IBPT est requise. Pour les enregistrements et licences,veuillez contacter l’IBPT.- France F: Bande de fréquence restreinte : seuls les canaux 10 à11(2457 et 2462 MHz respectivement) doivent être utilisésen France. Toute utilisation, qu’elle soit intérieure ouextérieure, est soumise àautorisation. Vous pouvezcontacter l’Autoritéde Régulation desTélécommuniations (http://www.art-telecom.fr) pour laprocédure àsuivre.- France F: Restricted frequency band: only channels 10 and 11(2457 MHz and 2462 MHz respectively) may be used inFrance. License required for every installation, indoorand outdoor installations. Please contact ART forprocedure to follow.- Deutschland D: Anmeldung im Outdoor-Bereich notwending, aber nichtgenehmigungspflichtig. Bitte mit Händler dieVorgehensweise abstimmen.- Germany D: License required for outdoor installations. Check withreseller for procedure to follow- Italia I: E’necessaria la concessione ministeriale anche per l’usointerno. Verificare con i rivenditori la procedura daseguire. L’uso per installazione in esterni non e’permessa.- Italy I: License required for indoor use. Use with outdoorinstallations not allowed- the Netherlands NL License required for outdoor installations. Check withreseller for procedure to follow- Nederland NL Licentie verplicht voor gebruik met buitenantennes.Neem contact op met verkoper voor juiste procedure54 ThinkPad X22 Service & Troubleshooting Guide
IndexBbattery problems 23BIOS Setup Utility 8starting 9Ddisplay 1FFAQ 12features 1Frequently Asked Questions 12Hhardware specifications 2hibernation modeproblems 20Kkeyboard, specifications 1LLCDproblems 22Mmemoryspecifications 1RRecovery CD, using 10Ssize, machine specifications 2specifications 1, 2specifications 1, 2 (continued)environment 2input voltage 3size 2temperature 2Ttemperature, machinespecifications 2troubleshootingbattery problems 23Hard disk drive problems 24hibernation problems 20LCD problems 22no error codes 17no error messages 17other problems 24, 25Power switch problems 18standby problems 20© Copyright IBM Corp. 2001 55

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