Ingenico Barcelona I7780 Point of sale handheld terminal User Manual

Ingenico Barcelona S.A. Point of sale handheld terminal

USER MANUAL

World leader in secure financial transaction solutions Ingenico 7780 user’s guide
INGENICO is not responsible for any use of this device, which would be non consistent with the present document. NON CONTRACTUAL DOCUMENT INGENICO owns exclusive rights on this document. All diffusion, all copies, all entire or partial production by any process, as long as it is made without the authorization of INGENICO, the promoter, will be considered as illicit, and will form an infringement, penalized by the clauses L.335-2 and following, of the « Code de la propriété intellectuelle ». INGENICO keeps the right without notice to modify the characteristics and the functions of this device.
3 Contents 1 Presentation ..................................................................................................5 1.1 Overview of Ingenico 7780 ....................................................................6 1.2 Keyboard details and functionality .........................................................7 2 Use..................................................................................................................9 2.1 Card reading........................................................................................11 2.2 Terminal maintenance .........................................................................11 2.3 Changing the roll of paper ...................................................................12 3 Installation and starting..............................................................................13 3.1 Location of the terminal and the base..................................................13 3.2 Battery set up and charging.................................................................14 3.3 Terminal connections...........................................................................16 3.4 Installing a SIM card and a full format card..........................................19 3.5 Troubleshooting...................................................................................21 4 Recommendations......................................................................................23 4.1 Security................................................................................................23 4.2 Safety ..................................................................................................23 4.3 Switched Telephone Network (STN)...................................................24 4.4 RF Safety.............................................................................................24 4.5 General safety .....................................................................................24 5 Index.............................................................................................................26
Ingenico 7780 4 Thank you for choosing an INGENICO product ! We hope that you will be fully satisfied with your new terminal. In order to fully meet the requirements of our different customer users, the new Ingenico terminal comes in different models: Ingenico 5100 – countertop Ingenico 5300 – hand over Ingenico 7300 – portable Your model, the Ingenico 7780 is a portable Bluetooth technology terminal; Effective, processor 32-bits inside; Highly secured, EMV level 2 certified. Ingenico 7780 features a new ergonomic design that provides a friendly interface for the user:  "Easy loading" printer to load paper easier and quicker,  Large graphic display with adjustable contrast,  Fast communications. The environment is also a priority for Ingenico:  Lighter packaging,  Use of non-toxic products,  Recyclable plastics. Please read this manual to understand and make the best use of your terminal. It presents the terminal and its different characteristics, offers quick and easy use and finally describes a standard terminal installation (from unpacking to starting for the first time). Furthermore, the manual features a contents table and an index at the end of the manual for easy reference for specific needs, such as changing the roll of paper. L The manual describes a terminal without application software. A separate manual will be supplied for each application installed. Certain connection options presented in this manual can differ according to which model you possess. 0 This symbol indicates an important warning. L This symbol indicates a piece of information.
5 1 Presentation Ingenico 7780 is an electronic payment terminal designed to accept payment using magnetic stripe and smart cards. The terminal box contains: The telephone cable and plug 0The power supply unit supplied isspecially designed for the terminal. Do not use any other unit. The power supply unit The terminal and base  This manual  The EC compliance booklet  A cable securing plate and a screw 0 The model of the power supply unit and the telephone cable and plug depend on the country.
Ingenico 7780 6 1.1 Overview of Ingenico 7780 "easy loading" printer Smart card reader Magnetic stripe reader 18-key backlit keyboard Backlit graphic screen
7 1.2 Keyboard details and functionality This chapter describes the key functions for a terminal with no specific application. L Some keys can have other functions according to the applications that are present in the terminal. Digital keyboard The navigation keys navigate inthe terminal menus The function key accesses the different system and application menusThe red key cancels the procedure in progress, goes into stand-by and switches the terminal off away from the base The yellow key cancels the last character The green key validates the input selections and information, turns on the terminal The arrow key advances the paper a few centimetres The 00 key goes directly from euros to cents and from cents to euros
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9 2 Use In this chapter, we consider that the terminal has been installed (battery charged with a maximum charge level), connected to the electricity and telephone network and initialised. For the installation (connections and battery charging) refer to chapter 3 “Installation and starting”. 0 Before to use the terminal, always check if the roll of paper is present ! Terminal display ready to carry out a transaction In order to extend battery life, the Ingenico 7780 terminal goes automatically into stand-by * after a few dozen seconds when it is not on the base. The terminal comes back on if: Battery charge Terminal / base connection aPRESENT CARD 11/07/02 15h01 Terminal in the Bluetoothtechnology field Date and time  it is placed on the base,  the green key is pressed. * This option will depend on the application installed in the terminal.
Ingenico 7780 Because of the Bluetooth technology transmission it is not necessary to place the terminal on the base to use the serial link, the modem or to perform an authentication. The symbol* on the upper left hand corner of the screen indicates that the terminal is assigned to its base and that it is in the Bluetooth technology field (the research phase last typically less than 10s). The message*  -RANGE-  appears when the Bluetooth technology link is not available:  the terminal is out of range of its base  the terminal assignment operation to its base has not been carried out. The message* -BUSY- appears when the terminal tries to connect to a base already connected with another terminal. In this case, wait until the base is free. * This option will depend on the application installed in the terminal. 10
11 2.1 Card reading Magnetic stripe card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. Smart card Insert the card horizontally with the metal chip facing upwards and leave in position throughout the transaction. 2.2 Terminal maintenance 0 Make sure the terminal is off for all cleaning operations.  Do not clean the terminal with water but with a dry or only slightly damp cloth.  Do not use solvent, detergent or abrasive products.  If the terminal has battery recharging problems or in the event of remote data collection or authorisation communication problems (the message <<No tone>> is printed out when you try to connect), clean the golden contact under the terminal with a damp cloth.  Do not scratch or scrape the golden surface of the contacts.
Ingenico 7780 12 2.3 Changing the roll of paper Ingenico 7780 features an "easy loading" printer, for easy paper roll replacement. 0 Switch the terminal off before doing this operation. 0 Don’t touch the printer mechanism. Take care the paper cutter is very sharp and the printer could be very hot ! ) Open the lid of the terminal by pushing the button towards the rear, which opens the lid, ) Remove the remaining roll of paper, ) Insert the new roll of paper as indicated on the photo, ) Press the terminal lid to close. 1 23 4
13 3 Installation and starting 3.1 Location of the terminal and the base The ideal place for the base is in the centre of the zone to be covered with a large open area around. The inside antenna is on the left side. It's mandatory to avoid docking the terminal on a metal surface and to place the hand under the printer during a communication, the range is strongly reduced. Also, a great vertical metal plane close the base (doors of refrigerator, large home appliances, vending machines) can reduce the range distance. If there are several Bluetooth technology bases it is necessary to position them at least 2 metres from each other. Last point, equipment such as Home cordless telephones, cellular phones, can emit harmonics which could disturb the terminal at 2,45 Ghz. Some Microwave ovens disturb the 2,45 Ghz ISM Band. Don’t place the base or the terminal at less than 3 m of any microwave oven in use. Place the terminal on its base on a clear, flat surface near an electric socket and a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, micro-wave oven, anti-theft barrier etc.). Bluetooth technology Regulations: Please check your country regulation about the 2,45Ghz ISM band. The I7780 system uses 20dBm (100mW) Bluetooth technology which requires no license and which is free of declaration in almost the whole EEC. Bluetooth technology Regulations (December 2002) Indoor Outdoor France 10 dBm until 31/12/03 4 dBm until 31/12/03 20 dBm since 01/04 10 dBm since 01/04 Italia 10 dBm 10 dBm Germany 20 dBm 20 dBm UK 20 dBm 20 dBm Spain 20 dBm 20 dBm Australia 20 dBm 20 dBm Canada 20 dBm 20 dBm US 20 dBm 20 dBm Brazil 20 dBm 20 dBm
Ingenico 7780 Operating temperatures +5°C to +40°C. Humidity 20% to 90% without condensation. Storage temperature -10°C to +60°C. 3.2 Battery set up and charging Your terminal is supplied with a removable rechargeable NIMH (optional Lithium-ion) battery. This battery recharges when the terminal is placed on its base. Only use the battery pack supplied with your terminal. 0 Ensure that the terminal is seated securely on the base. Battery charge status is indicated by the battery icon (See diagram page 9).  1 bar represents 25 % energy left,  2 bars represent 50 % energy left,  3 bars represent 75 % energy left,  4 bars represent 100 % battery capacity. 0 Remember to switch the terminal off before you handle the battery pack. L When you charge the battery for the first time, we suggest you charge it for a period of 3 hours and then check that the charge icon, located on the right hand side of the terminal screen, indicates 100% charge (4 bars). Full charging time after the first time is 2 hour*s. L You can carry out up to 200 transactions with a fully charged battery (depends on the ticket size and transaction duration). L It is an intelligent management battery, which contains internal charge control. When the terminal is placed on the base, it will only recharge if necessary. Furthermore, the battery has internal temperature control. It never exceeds 50°C. * The recommended battery charging time is for a 25°C ambient temperature. 14
15 Installing the battery pack 0 Don’t touch the terminal on battery connectors ) Hold the battery with the connectors facing downwards, ) Position the battery lugs in the two terminal housings, ) Press the battery to close; you should hear a "click".
Ingenico 7780 16 3.3 Terminal connections All the Ingenico 7780 connections are made via the base. * SELV : Separated Extra Low Voltage ** TNV-3 : Telecommunication network voltage RS-232 serial ports SELV Telephone line TNV-3 Power supply plug SELV 0 The power supply socket and telephone socket should comply with applicable standards. Ask your installer for advice. 0 Connection to the electric network should be carried out last when the telephone or any peripherals have been connected. 0 Maximum length of cable: 2m50 Connection to the Switched Telephone Network (STN) Connect the telephone cable connector (supplied with the terminal) to the socket marked 9 and connect the other end to the telephone wall support. Telephone line [TNV-3**]
17 Connecting a telephone to the base Connect the telephone cable connector to the socket marked with the symbol EXT LINE. Telephone line extension [TNV-3**] 0 All options are not available for the Ingenico 7780 model. Connecting to a peripheral Switch the base off and connect the peripheral cable to the base on the RS232 input/output marked COM2 or COM3. Connecting to the electric network Connect the power supply unit connector to the socket marked with the symbol and the power supply unit to the electric network. Serial links [SELV*] Power supply [SELV*]L An green light, located on the front right hand side of the base, indicates if the power is on. L A cable securing plate supplied with the terminal keeps the cables in place. Cable securing plate
Ingenico 7780 18 Power supply  Power supply unit supply voltage 230 VAC  Frequency 50 Hz  Voltage output 18 VDC-0.7A to 21 VDC-0,6A RS232 COM2 and COM3 Interface  Logic levels (RS 232C levels)  speed: 300 to 115200 bauds  format: 7 or 8 bits  parity: odd, even, none  flow control: RTS/CTS lines on COM3  power for external device: 6V to 31V (not regulated) 0.6 W max 6 1 # Com 2 Signal Com 3 Signal 1 Power → Power → 2 Tx_Com2 → Tx_Com3 → 3 Rx_Com2 ← Rx_Com3 ← 4 Rts_Com2 → Rts_Com3 → 5 Cts_Com2 ← Cts_Com3 ← 6 Ground ↔ Ground ↔ Telephone line # Line Line extension 1 Non connected Non connected 2 Line 2 (option) Non connected 3 Line 1 Line 1 4 Line 2 Line 2 5 Line 1 (option) Non connected 6 Non connected Non connected Bluetooth technology communication  Type 20 dbm hopping frequency  Bandwidth ISM 2,45 GHz  Emitting power ≤100mW (20dBm)  Range ≈ 200 meters (open field) after the research phase (Bluetooth technology icon present)
19 3.4 Installing a SIM card and a full format card The SIM card and full format card connectors are located in the battery compartment located under the terminal. 0 Don’t touch the terminal on battery connectors Installing the SIM card ) Remove the battery, Full format card connectors Foolproof lug ) Unlock the connector by sliding the metallic part in the direction of the OPEN arrow, ) Lift the card housing up, ) Insert a SIM card into the housing, 0 Make sure you put it in the right way, follow the foolproof lug! ) Put the housing back down again, ) Lock the connector by sliding the metallic part in the direction of the LOCK arrow. Removing the SIM card ) Follow the installing instructions to remove the SIM card L With SIMcards it is possible to access different services and to add new functions to the terminal. For example, a SIM card will be supplied by the bank manage the Moneo electronic purse.
Ingenico 7780 20 Installing the full format card ) Remove the battery, ) Slide the card into the housing connector to connector, ) Put the battery pack back in place; the battery pack keeps the off-the-shelf board in position. L The full format card is used to identify the trader. This card is required for certain applications.
21 3.5 Troubleshooting The terminal does not turn on ) Check that the battery is charged (see chapter 3.2 “Battery set up and charging”). ) Check base and wall support connections (both electric and telephone connections). You cannot connect to the telephone network ) Check base and wall support connections (both electric and telephone connections). ) Check that the terminal is placed on the base correctly {check that the terminal displays (on the right hand side of the display) the connection to the base symbol a}. There is nothing on the receipt that comes out of the terminal ) Check that the roll of paper has been put in the right way (see chapter 2.3 “Changing the roll of paper”) There is no Bluetooth technology link between the terminal and the base ) Check that the terminal is in the Bluetooth technology field (the terminal displays this icon on the upper left hand corner of the screen. ) Check if any other system used, using frequently the ISM 2,45 GHz band is connected.
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23 4 Recommendations 4.1 Security Your terminal fulfills the VISA security requirements, as well as high security requirements from Northern European and Asia-Pacific zone. In order to ensure that software integrity self-test is performed periodically, it is necessary to restart (disconnect-reconnect) the terminal at least once per day. 4.2 Safety As this terminal does not have a power off switch, the disconnecting device is the main transformer; the power supply plug must therefore be easily accessible. Safety directives concerning the Lithium batteries  Keep out of the reach of children.  If any elements of the battery are swallowed, the person should consult a doctor or seek medical assistance immediately.  It is important to comply with the "+" et "–" polarities.  Do not try to reactivate the batteries using a heat source, an electric recharge or any other means.  Do not throw the batteries into the fire.  Do not dismantle the batteries. Safety directive concerning Ni-Mh batteries  Keep out of the reach of children.  Do not heat or throw into the fire.  Do not short-circuit the batteries.  Do not block the safety valves (located under the positive terminals).  Do not use in a hermetically sealed box.  Only use the supplied charger and within the specified temperature.  Do not handle or use the battery again if it has been damaged or it there is any liquid leaks. Generally speaking  Ensure that the terminal is seated securely on the base.  There is a danger of explosion if the battery unit or battery has not been replaced correctly.  Replace the batteries and battery unit with same type elements or similar type elements recommended by the manufacturer only.  Dispose of used battery units and batteries in compliance with manufacturer instructions.  Do not throw the batteries and battery unit into the bin; dispose of them in suitable recycling facilities.
Ingenico 7780 24 4.3 Switched Telephone Network (STN) This equipment has been certified according to the 98/482/EC decision made by the Pan European committee concerning the connection of equipments to the switched telephone network. The certification does not however provide unconditional assurance of optimum operation when connecting to the telephone network. If you encounter any difficulties, contact your dealer or installer first. 4.4 RF Safety In-car safety The use of the terminal in a vehicle may cause malfunctions of electronic systems (e.g. ABS anti-lock systems, fuel injection systems) particularly in insufficiently shielded systems. Exposure to RF Energy There is some public concern about the possible health effects of using cellular equipment. Although research on health effects from RF energy has focused for many years on the current RF technology, scientists have begun research on newer Bluetooth technology technologies. After existing research had been reviewed, and compliance to all applicable safety standards had been tested, it has been concluded that the product is completely safe to use. 4.5 General safety Electronic Device Most electronic equipment, for example in hospitals and motor vehicles, are shielded from RF energy. However, RF energy may affect some damaged or improperly shielded electronic equipment. Vehicle Electronic Equipment Check with your vehicle manufacturer's representative to determine if on board electronic equipment is adequately shielded from RF energy. Medical Electronic Equipment Consult the manufacturer of any personal medical devices (such as pacemakers, hearing aids, etc.) to determine if they are adequately shielded from external RF energy. Turn your Terminal OFF in health care facilities when any signs in the area instruct you to do so. Hospitals or health care facilities may be using RF monitoring equipment. Aircraft 0 Warning: Turn your Terminal OFF before boarding any aircraft, use on the ground only with the crew's permission. Do not use it in the air. Children Do not allow children to play with your terminal. Children could hurt themselves or damage the terminal. Blasting areas To avoid interfering with blasting operations, turn your unit OFF when in a "blasting area" or in areas posted: "turn off two-way Bluetooth technology". Construction crews often use remote control RF devices to set explosives.
25 Potentially Explosive Atmospheres Turn your terminal OFF when in any area with a potentially explosive atmosphere. It is rare, but your terminal could generate sparks. Sparks in such areas could cause an explosion or fire resulting in injury or death. Areas with a potentially explosive atmosphere are often, but not always marked. They include fuelling areas such as petrol stations, below decks on boats, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or particles, such as grain, dust, or metal powders. Do not transport or store flammable gas, liquid, or explosives, in the same compartment as your terminal. Before using your terminal in a vehicle powered by liquefied petroleum gas (such as propane or butane) ensure that the vehicle complies with the relevant fire and safety regulations of the country in which the vehicle is to be used.
Ingenico 7780 26 5 Index B Battery ............................................ 9, 14 C Card reading ....................................... 11 Charge ................................................ 14 Connecting a telephone to the base..... 17 Connecting peripherals....................... 17 Connecting to the electric network ..... 17 Connections........................................ 16 F Full format card.................................. 19 I Installing the battery pack................... 15 Installing the SIM card ....................... 19 M Magnetic stripe card............................11 P Paper roll.............................................12 Power supply.......................................18 R Removing the SIM card.......................19 S SIM......................................................19 Smart card ...........................................11
DIV0761B Your contact Ingenico 9, quai de Dion Bouton 92816 Puteaux Cedex – France Tel : 33 (0)1 46 25 82 00 Fax : 33 (0)1 47 72 56 95 www.ingenico.com RCS Nanterre B 317 218 758 – SIRET 317 218 758 00033

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