Lexmark LEXM07001 Internal Network Adapter User Manual User s Guide

Lexmark International Inc Internal Network Adapter User s Guide

Contents

Manual - Host Device Example Part 1

MX320 SeriesUser's GuideDecember 2016 www.lexmark.comMachine type(s):7017Model(s):236
ContentsSafety information........................................................................................ 5Conventions.......................................................................................................................................................... 5Product statements............................................................................................................................................. 5Learning about the printer...........................................................................8Finding information about the printer.............................................................................................................8Selecting a location for the printer..................................................................................................................9Printer configurations........................................................................................................................................10Attaching cables.................................................................................................................................................. 11Using the control panel.....................................................................................................................................13Understanding the status of the power button and indicator light....................................................... 13Menu map.............................................................................................................................................................14Printing a menu settings page........................................................................................................................16Loading paper and specialty media..........................................................17Setting the size and type of the specialty media....................................................................................... 17Configuring Universal paper settings............................................................................................................17Loading trays....................................................................................................................................................... 17Loading the multipurpose feeder.................................................................................................................. 19Linking trays........................................................................................................................................................20Printing......................................................................................................... 21Printing from a computer..................................................................................................................................21Printing from a mobile device......................................................................................................................... 21Printing a font sample list................................................................................................................................22Printing a directory list..................................................................................................................................... 22Copying........................................................................................................23Making copies.................................................................................................................................................... 23Copying photos..................................................................................................................................................23Copying on letterhead..................................................................................................................................... 23Copying on both sides of the paper (two‑sided)...................................................................................... 23Reducing or enlarging copies........................................................................................................................ 24Collating copies................................................................................................................................................. 24Placing separator sheets between copies................................................................................................. 24Contents 2
Copying multiple pages onto a single sheet............................................................................................. 24Creating a copy shortcut.................................................................................................................................25E-mailing...................................................................................................... 26Setting up the e‑mail function........................................................................................................................26Configuring e‑mail settings.............................................................................................................................26Sending an e-mail............................................................................................................................................. 26Creating an e-mail shortcut.............................................................................................................................27Faxing...........................................................................................................28Setting up the printer to fax............................................................................................................................28Sending a fax......................................................................................................................................................39Scheduling a fax................................................................................................................................................ 39Creating a fax destination shortcut...............................................................................................................39Changing the fax resolution........................................................................................................................... 40Adjusting the fax darkness............................................................................................................................. 40Viewing a fax log...............................................................................................................................................40Blocking junk faxes...........................................................................................................................................40Holding a fax........................................................................................................................................................41Forwarding a fax................................................................................................................................................. 41Scanning...................................................................................................... 42Scanning to an FTP server..............................................................................................................................42Creating an FTP shortcut.................................................................................................................................42Securing the printer................................................................................... 43Locating the security slot.................................................................................................................................43Erasing printer memory....................................................................................................................................43Restoring factory default settings................................................................................................................. 43Statement of Volatility.......................................................................................................................................44Maintaining the printer.............................................................................. 45Networking..........................................................................................................................................................45Cleaning printer parts.......................................................................................................................................46Ordering supplies..............................................................................................................................................48Replacing supplies............................................................................................................................................50Moving the printer.............................................................................................................................................54Saving energy and paper................................................................................................................................55Contents 3
Recycling............................................................................................................................................................. 56Clearing jams.............................................................................................. 58Avoiding jams.....................................................................................................................................................58Identifying jam locations..................................................................................................................................59Paper jam in the front door.............................................................................................................................60Paper jam in the rear door.............................................................................................................................. 63Paper jam in the standard bin........................................................................................................................ 64Paper jam in the duplex unit...........................................................................................................................65Paper jam in trays..............................................................................................................................................66Paper jam in the multipurpose feeder......................................................................................................... 66Paper jam in the automatic document feeder........................................................................................... 67Troubleshooting..........................................................................................68Network connection problems...................................................................................................................... 68Internal option problems................................................................................................................................. 70Paper feed problems......................................................................................................................................... 71Printing problems...............................................................................................................................................74Faxing problems................................................................................................................................................ 97Scanning problems.......................................................................................................................................... 101Contacting customer support.......................................................................................................................105Upgrading and migrating........................................................................ 106Hardware........................................................................................................................................................... 106Software............................................................................................................................................................. 109Firmware............................................................................................................................................................ 109Notices......................................................................................................... 111Index............................................................................................................ 114Contents 4
Safety informationConventionsNote: A note identifies information that could help you.Warning: A warning identifies something that could damage the product hardware or software.CAUTION: A caution indicates a potentially hazardous situation that could injure you.Dierent types of caution statements include:CAUTION—POTENTIAL INJURY: Indicates a risk of injury.CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.CAUTION—HOT SURFACE: Indicates a risk of burn if touched.CAUTION—TIPPING HAZARD: Indicates a crush hazard.CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.Product statementsCAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord toan appropriately rated and properly grounded electrical outlet that is near the product and easilyaccessible.CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cordprovided with this product or the manufacturer's authorized replacement.CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easilyoverloaded by a laser printer and may result in a risk of fire, property damage, or poor printerperformance.CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connectedbetween the printer and the power cord provided with the printer may be used with this product. Theuse of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poorprinter performance.CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or largertelecommunications (RJ-11) cord when connecting this product to the public switched telephonenetwork. For users in Australia, the cord must be approved by the Australian Communications and MediaAuthority.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product nearwater or wet locations.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or makeany electrical or cabling connections, such as the power cord, fax feature, or telephone, during alightning storm.Safety information 5
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the powercord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objectssuch as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspectthe power cord regularly for signs of such problems. Remove the power cord from the electrical outletbefore inspecting it.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all externalconnections (such as Ethernet and telephone system connections) are properly installed in their markedplug-in ports.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controllerboard or installing optional hardware or memory devices sometime after setting up the printer, then turnthe printer o, and unplug the power cord from the electrical outlet before continuing. If you have anyother devices attached to the printer, then turn them o as well, and unplug any cables going into theprinter.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during alightning storm.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of theprinter, unplug the power cord from the electrical outlet and disconnect all cables from the printer beforeproceeding.CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two ormore trained personnel to lift it safely.CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personalinjury or printer damage:•Make sure that all doors and trays are closed.•Turn o the printer, and then unplug the power cord from the electrical outlet.•Disconnect all cords and cables from the printer.•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing overthresholds and breaks in flooring.•If the printer does not have a caster base but is configured with optional trays, then lift the printer o thetrays. Do not try to lift the printer and the trays at the same time.•Always use the handholds on the printer to lift it.•Any cart used to move the printer must have a surface able to support the full footprint of the printer.•Any cart used to move the hardware options must have a surface able to support the dimensions of theoptions.•Keep the printer in an upright position.•Avoid severe jarring movements.•Make sure that your fingers are not under the printer when you set it down.•Make sure that there is adequate clearance around the printer.CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require acaster base, furniture, or other feature to prevent instability causing possible injury. For more informationon supported configurations, see www.lexmark.com/multifunctionprinters.CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.Keep all other trays closed until needed.CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hotcomponent, allow the surface to cool before touching it.Safety information 6
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with thislabel. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments orperformance of procedures other than those specified in the User’s Guide may result in hazardousradiation exposure.CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructionsand local regulations.This equipment is not suitable for use in locations where children are likely to be present.This product is designed, tested, and approved to meet strict global safety standards with the use of specificmanufacturer's components. The safety features of some parts may not always be obvious. The manufactureris not responsible for the use of other replacement parts.Refer service or repairs, other than those described in the user documentation, to a service representative.This product uses a printing process that heats the print media, and the heat may cause the media to releaseemissions. You must understand the section in your operating instructions that discusses the guidelines forselecting print media to avoid the possibility of harmful emissions.This product may produce small amounts of ozone during normal operation, and may be equipped with a filterdesigned to limit ozone concentrations to levels well below the recommended exposure limits. To avoid highozone concentration levels during extensive usage, install this product in a well-ventilated area and replacethe ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are noreferences to filters in the product maintenance instructions, then there are no filters requiring replacement forthis product.SAVE THESE INSTRUCTIONS.Safety information 7
Learning about the printerFinding information about the printerWhat are you looking for? Find it hereInitial setup instructions:•Connecting the printer•Installing the printer softwareSetup documentation—The setup documentationcame with the printer and is also available athttp://support.lexmark.com.Additional setup and instructions for using the printer:•Selecting and storing paper and specialty media•Loading paper•Configuring printer settings•Viewing and printing documents and photos•Setting up and using the printer software•Configuring the printer on a network•Caring for and maintaining the printer•Troubleshooting and solving problemsInformation Center—Authoritative online resourcefor the latest product tips, instructions, andreference material.Go to http://infoserve.lexmark.com/ids/ and selectyour product.Help Menu Pages—The guides may be available onthe printer firmware and athttp://support.lexmark.com.Information on setting up and configuring the accessibilityfeatures of your printerLexmark Accessibility Guide—The guide isavailable at http://support.lexmark.com.Help using the printer software Help for Microsoft® Windows® or Macintoshoperating systems—Open a printer softwareprogram or application, and then click Help.Click ? to view context‑sensitive information.Notes:•Help is automatically installed with the printersoftware.•The printer software is located in the printerprogram folder or on the desktop, dependingon the operating system.Learning about the printer 8
What are you looking for? Find it hereThe latest supplemental information, updates, and customersupport:•Documentation•Driver downloads•Live chat support•E‑mail support•Voice supporthttp://support.lexmark.comNote: Select your country or region, and thenselect your product to view the appropriatesupport site.Support contact information for your country orregion can be found on the support Web site or onthe printed warranty that came with the printer.Have the following information (located on the storereceipt and at the back of the printer) ready whenyou contact customer support:•Machine type number•Serial number•Date purchased•Store where purchased•Safety information•Regulatory information•Warranty informationWarranty information varies by country or region:•In the U.S.—See the Statement of LimitedWarranty included with the printer, or go tohttp://support.lexmark.com.•In other countries and regions—See theprinted warranty that came with the printer.Product Information Guide—This documentcontains basic safety, environmental, andregulatory information for your product. For moreinformation, see the documentation that came withthe printer or go to http://support.lexmark.com.Selecting a location for the printer•Leave enough room to open trays, covers, and doors and to install hardware options.•Set up the printer near an electrical outlet.CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cordto an appropriately rated and properly grounded electrical outlet that is near the product and easilyaccessible.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this productnear water or wet locations.•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN TechnicalCommittee 156 standard.•Provide a flat, sturdy, and stable surface.•Keep the printer:–Clean, dry, and free of dust–Away from stray staples and paper clips–Away from the direct airflow of air conditioners, heaters, or ventilators–Free from direct sunlight and humidity extremes•Observe the recommended temperatures and avoid fluctuations.Learning about the printer 9
Ambient temperature 10 to 32.2°C (50 to 90°F)Storage temperature -40 to 43.3°C (-40 to 110°F)•Allow the following recommended amount of space around the printer for proper ventilation:1Top 540 mm (21 in.)2Rear 203 mm (8 in.)3Right side 305 mm (12 in.)4Front 510 mm (20 in.)5Left side 203 mm (8 in.)Printer configurationsCAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require acaster base, furniture, or other feature to prevent instability causing possible injury. For more informationon supported configurations, see www.lexmark.com/multifunctionprinters.CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.Keep all other trays closed until needed.You can configure your printer by adding optional 250‑ or 550‑sheet trays.Learning about the printer 10
1Control panel2Automatic document feeder3Standard bin4Controller board access cover5Standard 250‑sheet tray6Optional 250‑ or 550‑sheet tray7Multipurpose feeder8Front doorAttaching cablesCAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord toan appropriately rated and properly grounded electrical outlet that is near the product and easilyaccessible.CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cordprovided with this product or the manufacturer's authorized replacement.CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or makeany electrical or cabling connections, such as the power cord, fax feature, or telephone, during alightning storm.Learning about the printer 11
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or largertelecommunications (RJ-11) cord when connecting this product to the public switched telephonenetwork. For users in Australia, the cord must be approved by the Australian Communications and MediaAuthority.Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, anywireless network adapter, or the printer in the areas shown while actively printing.Use the To1Power cord socket Connect the printer to an electrical outlet.2Ethernet port Connect the printer to an Ethernet network.3LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSLfilter, or VoIP adapter, or any other adapter that allows you to access the telephone lineto send and receive faxes.4USB port Attach a keyboard or any compatible option.5USB printer port Connect the printer to a computer.Learning about the printer 12
Using the control panelUse the To1Display View printing options, printer status, and error messages.2Arrow buttons Scroll through the menus or move between screens and menu options.3Select button •Select menu options.•Save the settings.4Redial button View the last number dialed.5Address book button View the stored addresses.6Keypad Enter numbers or symbols in an input field.7Power button Turn on or turn o the printer.Note: To turn o the printer, press and hold the power button for five seconds.8Stop or Cancel button Stop the current printer task.9Start button Start a printer task, depending on which mode is selected.10 Pause button Place a dial pause in a fax number.11 Backspace button Move the cursor backward and delete a character in an input field.12 Fax button Send faxes.13 Indicator light Check the printer status.14 Back button Return to the previous screen.15 Home button Go to the home screen.Understanding the status of the power button andindicator lightIndicator light Printer statusO The printer is o or in Hibernate mode.Blue The printer is ready or processing data.Red The printer requires user intervention.Learning about the printer 13
Power button light Printer statusO The printer is o, ready, or processing data.Solid amber The printer is in sleep mode.Blinking amber The printer is in hibernate mode.Menu mapDevice•Preferences•Remote Operator Panel•Notifications•Power Management•Information Sent to Lexmark•Restore Factory Defaults•Maintenance•Visible Home Screen Icons•About This PrinterPrint•Layout•Setup•Quality•Job Accounting•Image•XPS•PDF•HTML•PostScript•PCL•PPDSPaper•Tray Configuration•Media Configuration•Bin ConfigurationCopy•Copy DefaultsFax•Fax Mode•Analog Fax Setup•Fax Server SetupE‑mail•E‑mail Defaults•E‑mail Setup•Web Link SetupLearning about the printer 14
FTP•FTP DefaultsUSB Drive•Flash Drive Scan •Flash Drive PrintNetwork/Ports•Network Overview•Wireless•AirPrint•Ethernet•TCP/IP•IPv6•SNMP•IPSec•LPD Configuration•HTTP/FTP Settings•ThinPrint•USB•Parallel [x]•Serial•Google Cloud Print•Wi‑Fi DirectSecurity•Security Audit Log•Confidential Print Setup•Erase Temporary Data Files•Solutions LDAP Settings•MiscellaneousReports•Device•Print•Shortcuts•NetworkHelp•Print All Guides•Mono Quality Guide•Connection Guide•Copy Guide•E‑mail Guide•Information Guide•Media Guide•Moving Guide•Print Quality Guide•Scan Guide•Supplies GuideTroubleshooting•Print Quality Test PagesLearning about the printer 15
Printing a menu settings page1From the control panel, navigate to: > Settings > > Reports > 2Select Menu Settings Page, and then press .Learning about the printer 16
Loading paper and specialty mediaSetting the size and type of the specialty media1From the home screen, navigate to: > Settings > > Paper > > Tray Configuration > 2Configure the size and type of the specialty media.Configuring Universal paper settings1From the control panel, navigate to: > Settings > > Paper > > Media Configuration > > Universal Setup > 2Select Portrait Width or Portrait Height, and then press .3Adjust the settings, and then press .Loading traysCAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.Keep all other trays closed until needed.1Remove the tray.Note: To avoid jams, do not remove trays while the printer is busy.Loading paper and specialty media 17
2Adjust the guides to match the size of the paper that you are loading.3Flex, fan, and align the paper edges before loading.4Load the paper stack with the printable side facedown.Notes:•To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.•Do not slide paper into the tray.5Insert the tray.If necessary, set the paper size and type from the control panel to match the paper loaded.Loading paper and specialty media 18
Loading the multipurpose feeder1Open the multipurpose feeder.2Adjust the guide to match the size of the paper that you are loading.3Flex, fan, and align the paper edges before loading.4Load the paper.Note: Load European envelopes with the flap entering the printer first.Loading paper and specialty media 19
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,or self‑stick adhesives.5From the control panel, set the paper size and paper type to match the paper loaded.Linking trays1Open a Web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the Web page correctly.2Click Settings > Paper.3Match the paper size and type for the trays you are linking.Note: To unlink trays, make sure that no trays have the same paper size or type.4Save the settings.Note: You can also change the paper size and type settings from the printer control panel.Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. Toavoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.Loading paper and specialty media 20
PrintingPrinting from a computerNote: For labels, card stock, and envelopes, set the paper size and type in the printer before printing thedocument.1From the document that you are trying to print, open the Print dialog.2If necessary, adjust the settings.3Print the document.Printing from a mobile devicePrinting from a mobile device using Lexmark Mobile PrintLexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.1Open the document, and then send or share the document to Lexmark Mobile Print.Note: Some third‑party applications may not support the send or share feature. For more information, seethe documentation that came with the application.2Select a printer.3Print the document.Printing from a mobile device using Google Cloud PrintGoogle Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to printto any Google Cloud Print‑ready printer.1From the home screen of your mobile device, launch an enabled application.2Tap Print, and then select the printer.3Send the print job.Printing from a mobile device using Mopria Print ServiceMopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. Itallows you to print directly to any Mopria‑certified printer.Note: Before printing, make sure that the Mopria Print Service is enabled.1From the home screen of your mobile device, launch a compatible application.2Tap Print, and then select the printer.3Send the print job.Printing 21
Printing from a mobile device using AirPrintAirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certifiedprinter.Note: This application is supported only in some Apple devices.1From the home screen of your mobile device, launch a compatible application.2Select an item to print, and then tap the share icon.3Tap Print, and then select the printer.4Send the print job.Printing a font sample list1From the control panel, navigate to: > Settings > > Reports > > Print > > Print Fonts2Select PCL Fonts or PostScript Fonts, and then press .Printing a directory list1From the control panel, navigate to: > Settings > > Reports > > Print > 2Select Print Directory, and then press .Printing 22
CopyingMaking copies1Load an original document into the ADF tray or on the scanner glass.Note: To avoid a cropped image, make sure that the original document and the output have the samepaper size.2From the control panel, specify the number of copies.3If necessary, adjust the copy settings.4Copy the document.Note: To make a quick copy, from the control panel, press .Copying photos1Place a photo on the scanner glass.2From the control panel, navigate to: > Copy > > Content Type > > Photo3From the Content Source menu, select the setting that best matches the original photo.4Send the copy job.Copying on letterhead1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Copy > > specify the size of the original document > 3Select Copy to, and then select the tray that contains the letterhead.If you are loading the letterhead into the multipurpose feeder, then navigate to:Multipurpose Feeder > > select the size of the letterhead > > Letterhead > 4Copy the document.Copying on both sides of the paper (two‑sided)1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Copy > > Sides (Duplex)Copying 23
3Adjust the settings.4Copy the document.Reducing or enlarging copies1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Copy > > Scale > specify a scale valueNote: Changing the size of the original document or output after setting Scale restores the scale value toAuto.3Copy the document.Collating copies1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Copy > 3Set Collate to On.4Copy the document.Placing separator sheets between copies1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Copy > > Separator Sheets3Adjust the settings.4Copy the document.Copying multiple pages onto a single sheet1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Copy > > Pages Per Side3Adjust the settings.4Copy the document.Copying 24
Creating a copy shortcut1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Shortcuts > Add Shortcut > select Copy from the Shortcut Type menu.3Configure the settings.4Apply the changes.Copying 25
E-mailingSetting up the e‑mail function1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Settings > E‑mail > E‑mail Setup.3Configure the settings.4Apply the changes.Configuring e‑mail settings1Open a Web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the Web page correctly.2Click Settings > E-mail.3Enter the needed information.4Apply the changes.Sending an e-mailUsing the control panel1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > E-mail > > enter the needed informationNote: You can also enter the recipient using the address book or shortcut number.If necessary, configure the output file type settings.3Send the e-mail.E-mailing 26
Using the shortcut number1From the control panel, press #, and then enter the shortcut number using the keypad.2Send the e‑mail.Creating an e-mail shortcut1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Shortcuts > Add Shortcut > select E‑mail from the Shortcut Type menu.3Configure the settings.4Apply the changes.E-mailing 27
FaxingSetting up the printer to faxNotes:•The following connection methods are applicable only in some countries or regions.•During the initial printer setup, clear the fax function check box and any other function you plan to set uplater, and then select Continue.•If the fax function is enabled and not fully set up, then the indicator light may blink red.Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch cables or the printerin the area shown while actively sending or receiving a fax.Setting up fax using a standard telephone lineCAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or makeany electrical or cabling connections, such as the power cord, fax feature, or telephone, during alightning storm.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during alightning storm.Faxing 28
Setup 1: Printer is connected to a dedicated fax line1Connect one end of the telephone cable to the line port of the printer.2Connect the other end of the cable to an active analog wall jack.Notes:•You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer O).•If you want to receive faxes automatically, then set the printer to pick up on a specified number of rings.Setup 2: Printer is sharing the line with an answering machineNote: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern forthe printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxesautomatically.Faxing 29
Connected to the same telephone wall jack1Connect a phone splitter to the line port of the printer.2Connect one end of the telephone cable to the splitter.3Connect the other end of the cable to an active analog wall jack.4Connect the answering machine to the other port of the splitter.Faxing 30
Connected to dierent wall jacks1Connect one end of the telephone cable to the line port of the printer.2Connect the other end of the cable to an active analog wall jack.Notes:•If you have only one telephone number on your line, then set the printer to receive faxes automatically.•Set the printer to pick up calls two rings after the answering machine. For example, if the answeringmachine picks up calls after four rings, then set the printer Rings to Answer setting to six.Faxing 31
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service1Connect a phone splitter to the line port of the printer.2Connect one end of the telephone cable to the splitter.3Connect the other end of the cable to an active analog wall jack.4Connect the telephone to the other port of the splitter.Notes:•This setup works best if you are using voice mail more often than fax, and if you subscribe to adistinctive ring service.•When you answer the telephone and you hear fax tones, press *9* or the manual answer code on thetelephone to receive the fax.•You can also set the printer to receive faxes automatically, but turn o the voice mail service when youare expecting a fax.Faxing 32
Setting up fax using digital subscriber lineCAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or makeany electrical or cabling connections, such as the power cord, fax feature, or telephone, during alightning storm.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during alightning storm.Digital subscriber line (DSL) splits your regular telephone line into two channels: voice and Internet. Telephoneand fax signals travel through the voice channel, and Internet signals pass through the other channel.To minimize interference between the two channels, ask for a DSL filter from your DSL provider.1Connect the line port of the DSL filter to the wall jack.2Connect one end of the telephone cable to the line port of the printer.3Connect the other end of the cable to the telephone port on the DSL filter.Note: If you need to connect an analog telephone to the printer, then attach a phone splitter to the line portof the printer. Connect the telephone and the telephone cable from the DSL filter to the splitter.Faxing 33
Setting up fax using VoIP telephone serviceCAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or makeany electrical or cabling connections, such as the power cord, fax feature, or telephone, during alightning storm.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during alightning storm.1Connect one end of the telephone cable to the line port of the printer.2Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extracost for the activation of the second telephone port.Notes:•To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port andlisten for a dial tone.Faxing 34
•If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port ofthe printer. Connect the telephone and the telephone cable from the VoIP adapter to the splitter.Setting up fax using cable modem connectionCAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or makeany electrical or cabling connections, such as the power cord, fax feature, or telephone, during alightning storm.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during alightning storm.Setup 1: Printer is connected directly to a cable modem1Connect one end of the telephone cable to the line port of the printer.2Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.Faxing 35
Notes:•If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port ofthe printer. Connect the telephone and the telephone cable from the cable modem to the splitter.•To check if the telephone port on the cable modem is active, connect an analog telephone, and thenlisten for a dial tone.Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in thefacility1Connect one end of the telephone cable to the line port of the printer.2Connect the other end of the telephone cable to an active analog telephone wall jack.Note: If you need to connect an analog telephone to the printer, then attach a phone splitter to the line portof the printer. Connect the telephone and the telephone cable from the active wall jack to the splitter.Faxing 36
Setting up fax in countries or regions with dierent telephone wall jacksand plugsCAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or makeany electrical or cabling connections, such as the power cord, fax feature, or telephone, during alightning storm.CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during alightning storm.The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facilityis not compatible with this type of connection, then use a telephone adapter. An adapter for your country orregion may not come with your printer, and you may need to purchase it separately.1Connect one end of the telephone cable to the line port of the printer.2Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack.Faxing 37
Connecting to a distinctive ring service1From the control panel, navigate to: > Settings > > Fax > > Analog Fax Setup > > Fax Receive Settings > > AdminControls > > Answer On > 2Select the ring pattern.3Apply the changes.Setting the fax date and time1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Settings > Device > Preferences > Date and Time > Configure.3Configure the settings.4Apply the changes.Configuring daylight saving time1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Settings > Device > Preferences > Date and Time > Configure.3In the Time Zone menu, select Custom.4Configure the settings.5Apply the changes.Faxing 38
Sending a faxUsing the control panel1Load the original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Fax > > enter the needed information > If necessary, configure other fax settings.3Fax the document.Using the computerFor Windows users1From the document that you are trying to fax, open the Print dialog.2Select the printer, and then click Properties, Preferences, Options, or Setup.3Click Fax > Enable fax, and then enter the recipient number.If necessary, configure other fax settings.4Fax the document.For Macintosh users1With a document open, choose File > Print.2Select the printer, and then enter the recipient number.If necessary, configure other fax settings.3Fax the document.Scheduling a fax1Load the original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Fax > > enter the fax number > Send Time > 3Configure the date and time to send the fax.If necessary, configure other fax settings.4Fax the document.Creating a fax destination shortcut1Open a web browser, and then type the printer IP address in the address field.Faxing 39
Notes:•View the printer IP address on the home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Shortcuts > Add Shortcut > select Fax from the Shortcut Type menu.3Configure the settings.4Apply the changes.Changing the fax resolution1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Fax > > enter the needed information > 3Adjust the Resolution setting.4Fax the document.Adjusting the fax darkness1Load an original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > Fax > > enter the needed information > 3Adjust the Darkness setting.4Send the fax job.Viewing a fax log1Open a Web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the Web page correctly.2Click Settings > Reports > Fax.3Click Fax Job Log or Fax Call Log.Blocking junk faxes1Open a web browser, and then type the printer IP address in the address field.Faxing 40
Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.3Select Block No Name Fax.4Apply the changes.Holding a fax1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Settings > Fax > Analog Fax Setup > Fax Receive Settings > Holding Faxes.3Select a mode.4Apply the changes.Forwarding a fax1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.3In the Fax Forwarding menu, select Forward.4Apply the changes.Faxing 41
ScanningScanning to an FTP server1Load the original document into the ADF tray or on the scanner glass.2From the control panel, navigate to: > FTP > > enter the needed informationIf necessary, configure other FTP settings.3Scan the document.Creating an FTP shortcut1Open a web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the web page correctly.2Click Shortcuts > Add Shortcut > select FTP from the Shortcut Type menu.3Configure the settings.4Apply the changes.Scanning 42
Securing the printerLocating the security slotThe printer is equipped with a security lock feature. Attach a security lock compatible with most laptopcomputers in the location shown to secure the printer in place.Erasing printer memoryTo erase volatile memory or buered data, turn o the printer.To erase non‑volatile memory or individual settings, device and network settings, security settings, andembedded solutions, do the following:1From the control panel, navigate to: > Settings > > Device > > Maintenance > > Out of Service Erase > 2Select Sanitize all information on nonvolatile memory, and then press .3To start the job, select ERASE, and then press .4Follow the instructions on the display.Restoring factory default settings1From the control panel, navigate to: > Settings > > Device > > Restore Factory Defaults > > Restore Settings > 2Select Restore all settings, and then press .Securing the printer 43
3To start the process, navigate to:RESTORE > > Start > For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory” onpage 43.Statement of VolatilityYour printer contains various types of memory that can store device and network settings, and user data.Type of memory DescriptionVolatile memory Your printer uses standard random access memory(RAM) to temporarily buer user data during simple printjobs.Non-volatile memory Your printer may use two forms of non-volatile memory:EEPROM and NAND (flash memory). Both types are usedto store operating system, device settings, and networkinformation.Erase the content of any installed printer memory in the following circumstances:•The printer is being decommissioned.•The printer is being moved to a dierent department or location.•The printer is being serviced by someone from outside your organization.•The printer is being removed from your premises for service.•The printer is being sold to another organization.Securing the printer 44
Maintaining the printerWarning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts andsupplies, may cause damage to your printer.NetworkingNote: Purchase a MarkNetTM N8360 wireless network adapter first before setting up the printer on a wirelessnetwork. For information on installing the wireless network adapter, see the setup sheet that came with theadapter.Connecting the printer to a wireless network using Wi‑Fi Protected Setup(WPS)Before you begin, make sure that:•The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see thedocumentation that came with your access point.•A wireless network adapter is installed in your printer. For more information, see the instructions that camewith the adapter.Using the Push Button method1From the control panel, navigate to:Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method2Follow the instructions on the display.Using the personal identification number (PIN) method1From the control panel, navigate to:Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method2Copy the eight‑digit WPS PIN.3Open a Web browser, and then type the IP address of your access point in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the Web page correctly.4Access the WPS settings. For more information, see the documentation that came with your accesspoint.5Enter the eight‑digit PIN, and then save the changes.Maintaining the printer 45
Cleaning printer partsCleaning the printerCAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of theprinter, unplug the power cord from the electrical outlet and disconnect all cables from the printer beforeproceeding.Notes:•Perform this task after every few months.•Damage to the printer caused by improper handling is not covered by the printer warranty.1Turn o the printer, and then unplug the power cord from the electrical outlet.2Remove paper from the standard bin and multipurpose feeder.3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.4Wipe the outside of the printer with a damp, soft, lint‑free cloth.Notes:•Do not use household cleaners or detergents, as they may damage the finish of the printer.•Make sure that all areas of the printer are dry after cleaning.5Connect the power cord to the electrical outlet, and then turn on the printer.CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cordto an appropriately rated and properly grounded electrical outlet that is near the product and easilyaccessible.Maintaining the printer 46
Cleaning the scanner glass1Open the scanner cover.2Wipe the areas shown with a damp, soft, lint-free cloth.1White underside of the scanner cover2Scanner glass3Automatic document feeder (ADF) glass4White underside of the ADF cover3Close the scanner cover.Maintaining the printer 47
Ordering suppliesTo order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorizedsupplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place whereyou purchased the printer.Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.Using genuine Lexmark parts and suppliesYour Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-partysupplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It canalso aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered bythe warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliverunpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intendedlife may damage your Lexmark printer or its associated components.Checking the status of parts and suppliesFrom the control panel, navigate to: > Status/Supplies > > View Supplies > Ordering toner cartridgesNotes:•The estimated cartridge yield is based on the ISO/IEC 19798 standard.•Extremely low print coverage for extended periods of time may negatively aect actual yield.Return Program cartridgesItem United Statesand CanadaEuropeanEconomicArea (EEA+)Rest of AsiaPacific (RoAP)Latin AmericaDistribution(LAD)Rest ofEurope,Middle East,and Africa(EMEA)Australia andNew Zealand(ANZ)ReturnProgram TonerCartridge56F1000 56F2000 56F3000 56F4000 56F5000 56F6000Standard YieldReturnProgram TonerCartridge56F1S00 56F2S00 56F3S00 56F4S00 56F5S00 56F6S00High YieldReturnProgram TonerCartridge56F1H00 56F2H00 56F3H00 56F4H00 56F5H00 56F6H00Maintaining the printer 48
Item United Statesand CanadaEuropeanEconomicArea (EEA+)Rest of AsiaPacific (RoAP)Latin AmericaDistribution(LAD)Rest ofEurope,Middle East,and Africa(EMEA)Australia andNew Zealand(ANZ)Extra HighYield ReturnProgram TonerCartridge56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00Ultra HighYield ReturnProgram TonerCartridge*56F1U00 56F2U00 56F3U00 56F4U00 56F5U00 56F6U00* This cartridge is supported only in MX520 printer model.Regular cartridgesItem WorldwideExtra High Yield Toner Cartridge156F0XA0Ultra High Yield Toner Cartridge256F0UA01 This cartridge is supported only in MX320 and MX420 printer models.2 This cartridge is supported only in MX520 printer model.Ordering an imaging unitExtremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toneris exhausted.Item Lexmark Return Program RegularImaging unit 56F0Z00 56F0ZA0Configuring supply notifications1Open a Web browser, and then type the printer IP address in the address field.Notes:•View the printer IP address on the printer home screen. The IP address appears as four sets ofnumbers separated by periods, such as 123.123.123.123.•If you are using a proxy server, then temporarily disable it to load the Web page correctly.2Click Settings > Device > Notifications > Supplies > Custom Supply Notifications.3Select the type of notification.4Apply the changes.Maintaining the printer 49
Replacing suppliesReplacing the toner cartridge1Open the front door.2Remove the toner cartridge.Maintaining the printer 50
3Unpack the new toner cartridge, and then shake it to redistribute the toner.4Insert the new toner cartridge.5Close the front door.Maintaining the printer 51
Replacing the imaging unit1Open the front door.2Remove the toner cartridge.3Remove the imaging unit.Maintaining the printer 52
4Unpack the new imaging unit, and then shake it to redistribute the toner.Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.Extended exposure to light may cause print quality problems.Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality offuture print jobs.Maintaining the printer 53
5Insert the new imaging unit.6Insert the toner cartridge.7Close the front door.Moving the printerMoving the printer to another locationCAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two ormore trained personnel to lift it safely.CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cordprovided with this product or the manufacturer's authorized replacement.CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personalinjury or printer damage:•Make sure that all doors and trays are closed.•Turn o the printer, and then unplug the power cord from the electrical outlet.•Disconnect all cords and cables from the printer.Maintaining the printer 54
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing overthresholds and breaks in flooring.•If the printer does not have a caster base but is configured with optional trays, then lift the printer o thetrays. Do not try to lift the printer and the trays at the same time.•Always use the handholds on the printer to lift it.•Any cart used to move the printer must have a surface able to support the full footprint of the printer.•Any cart used to move the hardware options must have a surface able to support the dimensions of theoptions.•Keep the printer in an upright position.•Avoid severe jarring movements.•Make sure that your fingers are not under the printer when you set it down.•Make sure that there is adequate clearance around the printer.Note: Damage to the printer caused by improper moving is not covered by the printer warranty.Shipping the printerFor shipping instructions, go to http://support.lexmark.com or contact customer support.Saving energy and paperSetting up power saver modes1From the control panel, navigate to: > Settings > > Device > > Power Management > 2Do one or more of the following:For Eco‑ModeaSelect Eco‑Mode, and then press .bSelect a setting, and then press .For Sleep modeaNavigate to:Timeouts > > Sleep Timeout > bSet the idle time before the printer enters Sleep mode, and then press .Maintaining the printer 55
For Hibernate modeaNavigate to:Timeouts > > Hibernate Timeout > bSet the time before the printer enters Hibernate mode, and then press .Notes:•Make sure to wake the printer from Hibernate mode before sending a print job.•The Embedded Web Server is disabled when the printer is in Hibernate mode.Conserving supplies•Print on both sides of the paper.Note: Two-sided printing is the default setting in the print driver.•Print multiple pages on a single sheet of paper.•Use the preview feature to see how the document looks like before printing it.•Print one copy of the document to check its content and format for accuracy.RecyclingRecycling Lexmark productsTo return Lexmark products for recycling:1Go to www.lexmark.com/recycle.2Select the product you want to recycle.Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may berecycled through your local recycling center.Recycling Lexmark packagingLexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers aretransported in the most ecient and environmentally sensitive manner and that there is less packaging todispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resourcesavings. Lexmark also oers recycling of packaging components in some countries or regions. For moreinformation, go to www.lexmark.com/recycle, and then choose your country or region. Information on availablepackaging recycling programs is included with the information on product recycling.Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in yourarea.The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not existin your area.When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recyclesthe box.Maintaining the printer 56
Returning Lexmark cartridges for reuse or recyclingThe Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuseor recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused ordemanufactured for recycling. The boxes used to return the cartridges are also recycled.To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and usethe prepaid shipping label. You can also do the following:1Go to www.lexmark.com/recycle.2Select the product you want to recycle.Maintaining the printer 57
Clearing jamsAvoiding jamsLoad paper properly•Make sure that the paper lies flat in the tray.Correct loading of paper Incorrect loading of paper•Do not load or remove a tray while the printer is printing.•Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.•Do not slide paper into the tray. Load paper as shown in the illustration.•Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper orenvelopes.•Push the tray firmly into the printer after loading paper.Use recommended paper•Use only recommended paper or specialty media.•Do not load paper that is wrinkled, creased, damp, bent, or curled.Clearing jams 58
•Flex, fan, and align the paper edges before loading.•Do not use paper that has been cut or trimmed by hand.•Do not mix paper sizes, weights, or types in the same tray.•Make sure that the paper size and type are set correctly on the computer or printer control panel.•Store paper according to manufacturer recommendations.Identifying jam locationsNotes:•When Jam Assist is set to On, the printer automatically flushes blank pages or partially printed pageswith after a jammed page is cleared. Check your printed output for blank pages.•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.Jam location1Automatic document feeder2Standard bin3Rear door4Duplex unit5Tray6Multipurpose feeder7Front doorClearing jams 59
Paper jam in the front doorCAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hotcomponent, allow the surface to cool before touching it.1Open the front door.2Remove the toner cartridge.Clearing jams 60
3Remove the imaging unit.Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.Extended exposure to light may cause print quality problems.Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.Doing so may aect the quality of future print jobs.4Remove the jammed paper.Note: Make sure that all paper fragments are removed.Clearing jams 61
5Insert the imaging unit.Note: Use the arrows inside the printer as guides.Clearing jams 62
6Insert the toner cartridge.7Close the front door.8From the control panel, press .Paper jam in the rear door1Open the rear door.CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from ahot component, allow the surface to cool before touching it.2Remove the jammed paper.Note: Make sure that all paper fragments are removed.Clearing jams 63
3Close the rear door.4From the control panel, press .Paper jam in the standard bin1Remove the jammed paper.Note: Make sure that all paper fragments are removed.2From the control panel, press .Clearing jams 64
Paper jam in the duplex unit1Remove the tray.2Remove the jammed paper.Note: Make sure that all paper fragments are removed.3Insert the tray.4From the control panel, press .Clearing jams 65
Paper jam in trays1Remove the tray.2Remove the jammed paper.Note: Make sure that all paper fragments are removed.3Insert the tray.4From the control panel, press .Paper jam in the multipurpose feeder1Remove the jammed paper.Note: Make sure that all paper fragments are removed.Clearing jams 66
2From the control panel, press .Paper jam in the automatic document feeder1Remove all original documents from the ADF tray.2Open the ADF cover.3Remove the jammed paper.Note: Make sure that all paper fragments are removed.4Close the ADF cover.5If necessary, press from the control panel.Clearing jams 67
TroubleshootingNetwork connection problemsCannot open Embedded Web ServerAction Yes NoStep 1Check if you are using a supported browser:•Internet Explorer® version 9 or later•Safari version 8.0.3 or later•Google ChromeTM•Mozilla FirefoxIs your browser supported?Go to step 2. Install a supportedbrowser.Step 2Make sure that the printer IP address is correct.View the printer IP address:•From the home screen•From the TCP/IP section in the Network/Ports menu•By printing a network setup page or menu settings page,and then finding the TCP/IP sectionNote: An IP address appears as four sets of numbers separatedby periods, such as 123.123.123.123.Is the printer IP address correct?Go to step 3. Type the correctprinter IP address inthe address field.Step 3Check if the printer is on.Is the printer on?Go to step 4. Turn on the printer.Step 4Check if the network connection is working.Is the network connection working?Go to step 5. Contact youradministrator.Step 5Make sure that the cable connections to the printer and print serverare secure.For more information, see the setup documentation that came withthe printer.Are the cable connections secure?Go to step 6. Secure the cableconnections.Troubleshooting 68
Action Yes NoStep 6Check if the web proxy servers are disabled.Are the web proxy servers disabled?Go to step 7. Contact youradministrator.Step 7Access the Embedded Web Server.Did the Embedded Web Server open?The problem issolved.Contact customersupport.Enabling the USB port1From the control panel, navigate to: > Settings > > Network/Ports > > USB > 2Select Enable USB Port, and then press .Checking the printer connectivity1From the control panel, navigate to: > Settings > > Reports > > Network > 2Select Network Setup Page, and then press .3Check the first section of the network setup page, and confirm that the status is connected.If the status is not connected, then the LAN drop may be inactive, or the network cable may be unpluggedor malfunctioning. Contact your administrator for assistance.Troubleshooting 69
Internal option problemsCannot detect internal optionAction Yes NoStep 1Turn o the printer, wait for about 10 seconds, and then turn it backon.Does the internal option operate correctly?The problem issolved.Go to step 2.Step 2Print a menu settings page, and then check if the internal optionappears in the Installed Features list.Is the internal option listed in the menu settings page?Go to step 4. Go to step 3.Step 3Check if the internal option is properly installed in the controllerboard.aTurn o the printer, and then unplug the power cord from theelectrical outlet.bMake sure that the internal option is installed in the appropriateconnector in the controller board.cConnect the power cord to the electrical outlet, and then turnon the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fireor electrical shock, connect the power cord to anappropriately rated and properly grounded electrical outletthat is near the product and easily accessible.Does the internal option operate correctly?The problem issolved.Go to step 4.Step 4aCheck if the internal option is available in the print driver.Note: If necessary, manually add the internal option in theprint driver to make it available for print jobs. For moreinformation, see “Adding available options in the print driver”on page 109.bResend the print job.Does the internal option operate correctly?The problem issolved.Contact customersupport.Troubleshooting 70
Paper feed problemsEnvelope seals when printingAction Yes No1Use envelopes that have been stored in a dry environment.Note: Printing on envelopes with high moisture content can seal theflaps.2Resend the print job.Does the envelope seal when printing?Contactcustomersupport.The problem issolved.Collated printing does not workAction Yes NoStep 1aFrom the control panel, navigate to: > Settings > > Print > > Layout > bSelect Collate, and then press .cSet Collate to On, and then press .dPrint the document.Is the document collated correctly?The problem issolved.Go to step 2.Step 2aFrom the document that you are trying to print, open the Printdialog, and then select Collate.bPrint the document.Is the document collated correctly?The problem issolved.Go to step 3.Step 3aReduce the number of pages to print.bPrint the document.Is the document collated correctly?The problem issolved.Contact customersupport.Troubleshooting 71
Paper curlNote: Before solving the problem, print the print quality test pages. From the control panel, navigate toSettings > Troubleshooting > Print Quality Test Pages.Action Yes NoStep 1aMove the paper guides in the tray to the correct position for thepaper loaded.bPrint the document.Is the paper still curled?Go to step 2. The problem issolved.Step 2aDepending on your operating system, specify the paper typeand weight from the Printing Preferences or Print dialog.Notes:•Make sure that the settings match the paper loaded inthe tray.•You can also change the settings from the Paper menuon the printer control panel.bPrint the document.Is the paper still curled?Go to step 3. The problem issolved.Step 3aRemove paper from the tray, and then turn over the paper.bPrint the document.Is the paper still curled?Go to step 4. The problem issolved.Step 4aLoad paper from a fresh package.Note: Paper absorbs moisture due to high humidity. Storepaper in its original wrapper until you are ready to use it.bPrint the document.Is the paper still curled?Contact customersupport.The problem issolved.Troubleshooting 72
Tray linking does not workAction Yes NoStep 1aCheck if the trays contain paper of the same size and papertype.bCheck if the paper guides are positioned correctly.cPrint the document.Do the trays link correctly?The problem issolved.Go to step 2.Step 2aFrom the control panel, navigate to: > Settings > > Paper > > Tray Configuration >bSet the paper size and paper type to match the paper loadedin the linked trays.cPrint the document.Do the trays link correctly?The problem issolved.Contact customersupport.Paper frequently jamsAction Yes NoStep 1aPull out the tray.bCheck if the paper is loaded correctly.Notes:•Make sure that the paper guides are positioned correctly.•Make sure that the stack height is below the maximumpaper fill indicator.•Make sure to print on recommended paper size and type.cInsert the tray.dPrint the document.Do paper jams still occur frequently?Go to step 2. The problem issolved.Step 2aLoad paper from a fresh package.bPrint the document.Do paper jams still occur frequently?Contact customersupport.The problem issolved.Troubleshooting 73

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