Portable Multimedia NBDVR380GW 380GW User Manual NBDVR380GW Instruction Manual English R1

Portable Multimedia Limited 380GW NBDVR380GW Instruction Manual English R1

User Manual

Instruction Manual
TABLE OF CONTENTSTABLE OF CONTENTSINTRODUCTION TO USING A DASH CAMUSING CCTV IN A COMMERCIAL ENVIRONMENTPRECAUTIONSCAUTIONS ON USING THIS PRODUCTFCC STATEMENTPRODUCT SPECIFICATIONPACKAGE CONTENTSPRODUCT FEATURESPOWERED GPS MOUNTCAMERA - PARTS & CONTROLSIN VEHICLE INSTALLATIONANTI-TAMPER SECURITY INSTALLATIONCAM VIEWER APP INTRODUCTION CONNECT YOUR DEVICE MAIN SCREEN DOWNLOADING RECORDINGS SHARING RECORDINGSDASH CAM SETTINGSPC CONNECTIONTROUBLE SHOOTING............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................0203040606071011111213203032333435373845462
INTRODUCTION TO USING A DASH CAM The Nextbase range of Dash Cams have been designed specifically with ease of use in mind, it is recommended NOT to change the default settings, which have been carefully selected to give the best performance for day to day use.Basic operation.The Dash Cam is set to record video, in files 1 minute in length. This means that each video file is a manageable size should you need to download and send to your insurance company. Eventually your MicroSD card will fill up with video files but don't worry, the camera automatically deletes the oldest file to make space for new recordings. This way you never run out of space and have plenty of driving historical evidence saved. Typically a 16Gb card will store the last 3 hours of driving footage.The Time and Date are automatically set upon the camera from satellite data. They will also update automatically for Daylight Savings Time, again based on the Country selected.Automatic Start / Stop Technology. The Dash Cam senses power supplied to the cigarette lighter socket as soon as the vehicle ignitionis turned on and will start to record automatically.When the ignition is turned off, the Dash Cam will perform an automatic shutdown process.1. Tips for capturing best video footage: 1.1 Position the Dash Cam in the centre of the windscreen and ideally behind the rear view mirror so it is not an obstruction to the driver's field of view 1.2 Reduce the amount of sky in the picture, by angling the view of the camera towards the road. Too much sky will make the road appear darker due to the automatic exposure compensation. 1.3 Remove unnecessary items from your dashboard. If objects are placed on your dashboard these can cause reflections to be seen on the windscreen and these reflections may be captured during recording.2. Tips for stable memory card performance: 2.1 Periodically format the memory card. Every 2-3 weeks we recommend that you reformat the memory card. This will wipe any files from the card and set it up afresh for continued use with your Dash Cam. Of course, you should only do this AFTER you've downloaded any files from the card that you may want to keep, as formatting the card will remove all content. 2.1 Format your memory card using the Dash Cam, this will make sure that the card is structured specifically for your camera. 2.2 Switch off the Dash Cam before removing or inserting the SD memory card, to prevent the chance of damage being caused to the memory card or the files stored upon it.3
When using the NEXTBASE 380GW in a commercial vehicle you must ensure that you comply withany applicable legislation set out by the Government in your location. The following guide is written forusage of the product in the UK.UK requirements include but are not limited to the Data Protection Act, the CCTV Code of Practiceand the Surveillance Camera Code of Practice.A simple CCTV Compliance Checklist is included upon the Software Disk included with the NEXTBASE 380GW. Additional supporting documents are also included to help Data Controllers comply with applicable legislation. Example Policy and Procedure documents are also supplied (in editable Word document format) so that you can amend them to suit your business.CCTV Compliance Checklist Steps1. The CCTV Code of Practice states that there should be a pressing need for a camera to be installed in your vehicle as using cameras can be privacy intrusive. You should ensure that you have identified a clear need for a camera to be installed (e.g. For the purpose of driver and passenger safety)2. You must have a designated Data Controller who will be responsible for ensuring data is recorded correctly and securely as well as ensuring all Operators are aware of all relevant policies and procedures regarding the use of The Data Controller must register Dash Cams. with the Information Commission's Office (ICO). This can be done by visiting www.ico.org.uk. Data controllers will usually be organisations, but can be individuals, for example self-employed consultants. Even if an individual is given responsibility for data protection in an organisation, they will be acting on behalf of the organisation, which will be the data controller. 3. The CCTV Code of practice states that you must let people know when they are in an area where a surveillance system is in operation. Supplied with your product are three 'CCTV Window Stickers' (shown below) for this purpose. To comply with Surveillance Camera Legislation, the above window stickers should be located on all entrance points to your vehicle. Continued on next page.USING CCTV IN A COMMERCIAL ENVIRONMENT4
4. Using a suitable permanent marker pen please add contact details for CCTV / Data controller, before applying stickers to your vehicles windows5. The Data Controller is responsible for ensuring that all Dash Cam operators/drivers are aware of their responsibilities regarding the data being recorded. Included in the “NEXTBASE Policy and Procedure Examples” Folder on the Software Disk is an Operator/Driver Briefing Checklist, to help the Data Controller monitor this.6. The company should have clear, documented policies regarding all aspects of data being recorded and stored. These are covered individually later in the checklist. An example of a CCTV Recording Policy is included in the “NEXTBASE Policy and Procedure Examples” Folder on the Software Disk.7. All Operators/Drivers should know where to find company policies and procedures for using the Dash Cam. This is covered in the Operator/Driver Briefing Checklist.8. The Data Controller must state how long data is to be stored by the company. The CCTV Code of Practice states that data should be deleted once it is no longer needed. An example of a CCTV Data Storage Policy is included in the “NEXTBASE Policy and Procedure Examples” Folder on the Software Disk.9. The Data Controller should specify how data is deleted once it is no longer needed. This is also covered in the CCTV Data Storage Policy example, on the Software Disk.10. The Data Controller should decide who has access to stored data. This is also covered in the CCTV Data Storage Policy example on the Software Disk.11. The Data Controller should decide how the company handles a request for access to data it has stored. An example of a CCTV Request for Access Policy is included in the “NEXTBASE Policy and Procedure Examples” Folder on the Software Disk.Requests for Access can be made by members of the public or from Police forces. Examples of both Public and Police request forms have been included in the “NEXTBASE Policy and Procedure Examples” Folder on the Software Disk.CCTV Compliance Checklist and Example Documents produced using information provided by The Home Office, Information Commissioner's Office and the Surveillance Camera Commissioner.Contains public sector information licensed under the Open Government Licence v3.0.USING CCTV IN A COMMERCIAL ENVIRONMENT (CONTD.)5
PRECAUTIONSCAUTION:WEEE: Disposal of Waste Electrical and Electronic Equipment and/or Battery by users in private households in the European Union.This symbol on the product or on the packaging indicates that this cannot be disposed of as household waste. You must dispose of your waste equipment and/or battery by handing it over to the applicable take-back scheme for the recycling of electronic equipment and/or batteries. For more information please contact your local household waste disposal office.To reduce the risk of electric shock, do not perform any servicing other than that contained in the instruction manual unless you are qualified to do so.Have the unit serviced by a qualified service technician if; The Unit has been exposed to rain or water. The unit does not seem to operate normally. The unit exhibits a marked change in performance.WARNING: Do not expose this product to rain, moisture or water under any circumstances, doing so may result in the risk of electric shock or fire.Please read this manual carefully before operation and keep it for future reference. It will be helpful should you encounter any operational problem. 1. Ensure that the windscreen is free of dirt or grease before placing mount upon it.Do not obscure the view of the road ahead or impede the deployment of any airbags in the event 2. of an accident.When not in use, please disconnect the car adaptor from both the 12/24Vdc outlet in your vehicle. 3. 4. Only clean the device with a soft dry cloth, for tough dirt, apply some neutral detergent diluted in 5 to 6 parts water to a soft cloth. Note that alcohol, thinner, benzene etc could cause damage to the paint or coatings. Avoid making contact with the len as damage be caused. 5. s may If required clean the glass lens carefully using spectacle lens cleaning fluid on a soft cloth only. 6. The video recordings made by this are intended for personal use only. 7. Dash Cam Publication of the recordings on Youtube, the internet or other methods are subject to the 8. Data Protection Act and the requirements thereof must be adhered to.If the is to be used within a commercial environment, i.e. truck use, then the CCTV Dash Cam regulation apply also, in addition to the Data Protection Act regulations. This includes labelling to identify the use f CCTV is taking place, the omission of Audio recording and informing the o authorities of who controls the data.relevantWhilst driving, do not adjust the controls of your device as this is a distraction to driving. 9. CAUTIONS ON USING THIS PRODUCT6
FCC STATEMENTThis device complies with Part 15 of the FCC Rules. Operation is subject to the following twoconditions: (1) this device may not cause harmful interference, and (2) this device must accept anyinterference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates, uses and canradiate radio frequency energy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does cause harmful interference to radioor television reception, which can be determined by turning the equipment off and on, the user isencouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.• This appliance and its antenna must not be co-located or operated conjunction with any otherantenna or transmitter.• A minimum separation distance of 20cm must be maintained between the antenna and the person for this appliance to satisfy the RF exposure requirements.FCC CAUTION: Any changes or modifications to the equipment not expressly approved by the party responsible forcompliance could void your authority to operate the equipment.7
FCC - STATEMENTSUPPLIER'S DECLARATION OF CONFORMITY8SUPPLIER'S DECLARATION OF CONFORMITY(47 CFR Section 2.906).We; Tank Design(The responsible party, who must be located in the United States)Hereby, Declare that the essential requirements set out in the 47 CFR Sections 2.906 of FCC, have beenfully fulfilled on our product with indication below:1.  Applicant's Info Company Name:  Portable Multimedia Ltd Mailing Address:  Unit 2, Caerphilly Business Park, Van Road, Caerphilly. CF83 3ED. UK Contact:  Graham Lambert Tel:  +44 02920 866429 Email Address: Support@nextbase.co.uk2.  Product Info Product Name:  Dash Cam Model No.:  NBDVR380GW Brand Name:  Nextbase3.  Applied Standard Standards  Report No. E-CFR Title 47 Part 15 Subpart B—Unintentional Radiators: 2017  4.  Test Firm Used to Take Measurements: Name:  Waltek Services (Shenzhen) Co., Ltd. Address:1/F, Fukangtai Building, West Baima Rd Songgang Street, Baoan District, Shenzhen, Guangdong, People's Republic of China, 518105 Contact Name:  Philo Zhong Tel:  +86 755 8355 1033 802 Email:  CB@waltek.com.cn Designation No.:  CN1201 FRN:  0027148261
FCC STATEMENT9SUPPLIER'S DECLARATION OF CONFORMITY CONTINUED5.  FCC Marking 6.  Responsibilities and obligations Strictly follow the FCC rules of 2.906, 2.908, 2.909.7.  Applicant's Authorization Company Name:  Portable Multimedia Ltd Mailing Address:  Unit 2, Caerphilly Business Park, Van Road, Caerphilly. CF83 3ED. UK Contact person: Graham Lambert Signature: Email Address:  Support@nextbase.co.uk Tel:  +44 02920 866429th Date: 15 January 20188.  Responsible party in US. (The responsible party, who must be located in the United States. Company name: Tank Design Mailing Address:  158 Sidney Street, Cambridge, MA 02139, United States Contact person: Mr Scott Watts Email address:  SWatts@tankdesign.com Tel:  (617) 388-8380th Date:  15 January 2018
Model NumberPower RequirementsPower SupplySensor ResolutionLens -Type / Angle / ApertureRecording ResolutionCard ReaderSD Card(Recommended Type)SD Card Recorded fileCapacity(based on default settings)Recording FormatUnit Dimensions (inc. mount)Unit Weight (inc. mount)Cam Viewer (min req.) Android iOSReplay 3 (min req.) Windows MacNBDVR380GW5V / 1.5A12-24Vdc Car Power Cable (supplied)Fuse Type: 20mm / 1.5AOutput: 5Vdc2.12M Pixel6G / 140° / F1.81920 x 1080 @ 30fps8 - 128GB MicroSD Card8 - 128GB MicroSD Card, Class 10 (48MB/s minimum), for best results use a recognized brand 8GB MicroSD = 90 minutes of recording16GB MicroSD = 180 minutes of recording64GB MicroSD = 360 minutes of recording128GB MicroSD = 720 minutes of recording.MOVW58mm * L98mm * H47mm125gV5.110.3Windows710.7PRODUCT SPECIFICATIONExmor R is a trademark of Sony Corporation. Android is a trademark of Google Inc. in the United States and other countries.Mac and macOS are trademarks of Apple Inc., registered in the United States and other countries.iPhone, iPad and iPod are registered trademarks of Apple Inc. in the United States and other countries.IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.Windows is a registered trademark of Microsoft Corporation in the United States and other countries.NEXTBASE Replay 3 is a registered trademark of Portable Multimedia LTD in the United Kingdom.NEXTBASE Cam Viewer is a registered trademark of Portable Multimedia LTD in the United Kingdom.© 2015 Google Inc. All rights reserved. Google Maps™ mapping service is a trademark of Google Inc. 10
PACKAGE CONTENTS Car Power Cable USB Cable Security PackPRODUCT FEATURESManual, CCTV Pack& Software DiskQuick StartGuidePlease check the contents of your NEXTBASE product.Product appearance may differ slightly to that shown above.WindowStickerThank you for purchasing this NEXTBASE Dash Cam, in this section we will outline some of thefeatures available with this Dash Cam.Designed in the UK the 380GW is discreet and fits neatly at the top of the windscreen to record theroad ahead in FULL 1080p HD to ensure that you capture every detail such as road signs and numberplates. The Nextbase 380GW Dash Cam has been made specifically for the commercial and fleetmarket, protecting both business and your drivers.By having a unique lens with 90 degree vertical adjustment the Nextbase 380GW is the only DashCam really suited to commercial cars, vans and trucks with flat windscreens.With any Dash Cam a key concern of any fleet manager is making sure that the device is running atall times. On the side of the Nextbase 380GW are special security covers, protecting the usercontrols to make sure the device is working.The SD card, power connector and On/Off button can all be locked away with security to ensure that the camera is running at all times and there is no chance of the SD card being tampered with. 1. Corporate responsibility – protect your employees and drivers on the road.2. Prove that your driver wasn't to blame in the event of an incident.3. In the event of an accident – Dash Cam footage can significantly reduce insurance claim time to get your fleet vehicles back on the road sooner.4. Protect your brand reputation – by having a Dash Cam Drivers tend to be more cautious, on average 33% safer than without a Dash Cam* *telematics scores with and without Dash Cam fittedCCTV Window Sticker(3pcs)Dash Cam &GPS MountQuick Start Guide11For Help and Support please call 02920 866 429
POWERED GPS MOUNT Please see below to identify the parts of the supplied powered GPS mount.1. Locking pins These pins will locate and then allow the camera to be attached to the mount.2. DC-IN sockets There are two sockets available, one for use with the supplied 90 car adaptor, the other for use with the Nextbase Hardwire Kit (sold separately) which uses a straight connector. Please contact your Nextbase retailer to purchase the Nextbase Hardwire Kit.3. Cable lock The cable lock secures the car adaptor or hardwire kit cable to the mount. 4. Cable lock anti-tamper screw Location of the anti-tamper screw, that can be used to secure the cable lock to the mount.5. Adhesive pad Once the backing tape has been removed this adhesive pad will securely adhere the mount to your windscreen. Note: - Before removing the red backing tape from the adhesive pad make sure you have determined the optimum position for the Dash Cam (see page 27) and that the windscreen is free of dust and/or dirt. - A spare adhesive pad has been provided, in case you wish to change the mounts location.5123412
CAMERA - PARTS & CONTROLS Please see below to identify the parts and controls of your Dash Cam.Left side: 1. Side cover There are two types of side cover supplied: Standard covers: These are fitted when the Dash Cam as standard and are used during normal operation. Remember to replace the side cover before use. Locking covers: Included within the Security Pack are two locking covers, these can be secured to the Dash Cam using the supplied anti-tamper screws. This allows the owner of the vehicle to prevent un-authorised access to or operation of the Dash Cam. 2. Anti-tamper screw insert Insert thread for the anti-tamper screw. 3. Reset button In the unlikely event the Dash Cam becomes unresponsive, press the RESET button to restart the Dash Cam. 123Reset4 6513
Left side continued: 4. Power & Start / Stop recording button Long press (2 seconds) power On/Off the Dash Cam. Short press to start / stop recording. 5. Camera to Mount locking screw The camera can be secured to the mount to prevent un-authorised removal, see pages 30 - 31 for further details. 6. Microphone Integral microphone for audio recording, this can be turned off via the Cam Viewer App. CAMERA - PARTS & CONTROLS (CONTD.)14
Please see below to identify the parts and controls of your Dash Cam.Right side: 1. Side cover Removable side cover, remember to replace the side cover before use. 2. Anti-tamper screw insert Insert thread for the anti-tamper screw. 3. USB socket Connect the supplied USB data cable here to connect the Dash Cam to a computer. Note: - Normally the car power cable is connected to the mount when in use, not directly to this socket. 4. SD card slot Insert the MicroSD card here, taking care that the gold contacts are facing towards the mount. 5. Camera to Mount locking screw The camera can be secured to the mount to prevent un-authorised removal, see pages 30 - 31 for further details. 15 342CAMERA - PARTS & CONTROLS (CONTD.)15
CAMERA - PARTS & CONTROLS (CONTD.) Top: 1. LED indicators The functions of the three LED indicators are described in the below table. Note: - The blue LED will only function when there is a NEXTBASE 380 Battery Pack installed, this is sold separately. Please contact your NEXTBASE retailer to purchase the NBDVR380BAT. - This Dash Cam uses Negative Temperature Coefficient (NTC) technology to protect the battery. This will shut down battery charging should the Dash Cam’s internal temperature exceed 70degrees.4312LED Colour Function Slow Flash Fast Flash Solid Blue Battery - Low Battery Warning Battery Charging Red Power Recording Updating FW Power On Yellow GPS Searching for GPS Lock Formatting SD Card GPS Locked16
CAMERA - PARTS & CONTROLS (CONTD.) 2. Speaker Used for the two types of ‘notification’ sounds. Sounds: There are two sounds, these are used to identify when recording starts and stops. 1. Start recording A three-tone beep sound (ascending) will be heard when recording starts. 2. Stop recording A three-tone beep sound (descending) will be heard when recording stops. Announcements: There are two spoken announcements, these are used to identify there is a SD card issue that needs attention before recording can start. i. Please insert Class 10 SD card This is heard when there is either no SD card inserted, the inserted SD card is not of the Class 10 type or the SD card is defective and cannot be successfully formatted. ii. Card error, format SD card The inserted card has previously been formatted to an incompatible standard for use with the Dash Cam, this is usually resolved by simply re-formatting the SD card within the Dash Cam. See page 43 for details on how format the SD card. Note: - Should formatting the SD card not resolve the issue, please try another quality branded SD card, making sure that is a Class 10 (48MB/s minimum) type. - T he Sounds and Announcements can be turned On / Off from the Cam Viewer APP as required. 17
CAMERA - PARTS & CONTROLS (CONTD.) 3. Protect button & indicator Press the protect button whilst recording to protect the current file, the button will illuminate, red in colour indicating the file is protected. Depending on at which point during the current recording the file is protected, the camera will also save the previous or subsequent recordings, as follows:- If the protection takes place during the first 3rd of the recording, the previous recording will also be protected. If the protection takes place during the final 3rd of a recording, the next recording will also be protected. Note: - The protect button is also used when connecting the camera to a computer using the USB cable. Press and hold the protect button when connecting the camera to a computer and the Dash Cam will power on in Update Mode. 4. Wi-Fi button & indicator Press and hold the Wi-Fi button for 2 seconds to turn on the Dash Cam's Wi-Fi function. Once turned on, the button will flash slowly blue in colour, awaiting a connection from a smartphone / tablet etc. Once a device has been successfully connected the button will become solid blue. If no connection is established within 2 minutes, then the Wi-Fi function turns off automatically and the blue flashing light will extinguish. See pages 32 - 38 for details on how to connect your mobile device to the Dash Cam and how to use the Cam Viewer App. Note: - The Wi-Fi button can also be used to format the SD card, when recording is stopped. Press and hold the Wi-Fi button for 6 seconds, the yellow LED will flash quickly during the SD card formatting process. 18
CAMERA - PARTS & CONTROLS (CONTD.) Bottom: 1. Mount to camera fixing points The mount locking pins locate here when attaching the camera to the mount.2. Battery compartment For use with the battery pack (sold separately), required if using the Parking Mode function on a 'switched' live power source, i.e. a 12Vdc outlet that only provides power when the vehicles ignition is turned on. Please contact your Nextbase retailer to purchase the battery, part number NBDVR380BAT. 2119
IN VEHICLE INSTALLATION 1. Remove side cover Using the finger nail slot, remove the right hand side cover, under which the SD card slot is located.2. Insert micro SD Card Insert the MicroSD card here, taking care that the gold contacts are facing towards the bottom of the Dash Cam.20
IN VEHICLE INSTALLATION (CONTD.) 3. Replace side cover Click the side cover back in to place, with the curved edge engaging firstly.4. Remove camera from mount Slide the mount towards the camera lens to disengage the mount.21
IN VEHICLE INSTALLATION (CONTD.) 5. Remove cable lock The cable lock is in the corner of the mount and can be twisted away from the mount itself and then disengaged completely from the mount.6. Connect power Connect the supplied Car Power cable in to the Mini USB socket marked ‘For use with 90 connector’. Note: - The Nextbase hardwire kit connector will utilize the mini USB socket marked ‘For use with straight connector’.22
IN VEHICLE INSTALLATION (CONTD.) 7. Refit cable lock The cable lock can now be refitted by firstly inserting the tang fully and then rotating the cable lock until it engages fully around the power cable and then clicks in to place in the mount. The cable clamp can be secured to the mount to prevent un-authorised removal, see pages 30 - 31 for further details.8. Refit camera to mount Offer the mount to the camera to engage the locking pins and then slide the mount away from the camera lens to engage the mount connections fully.23
IN VEHICLE INSTALLATION (CONTD.) 9. Download and install the APP Visit the appropriate APP store for your smartphone / tablet and download the Nextbase Cam Viewer APP. Install the APP upon your device and then open the APP in readiness to connect to the Dash Cam.10. Plug Cigarette Power cable in to the car power supply Connect the Cigarette lighter plug to the vehicles 12Vdc or 24Vdc supply. Continued on next page.24Cam Viewer
IN VEHICLE INSTALLATION (CONTD.)The above diagram is for illustration purposes only.12-24V DC Route the supplied car power cable (as shown) and connect it to the DC-IN socket of the mount.The Dash Cam will automatically power on and start recording once power is available. In some vehicles this will be when connections are made, for others the Dash Cam will power on once the ignition has been turned on.If the vehicle in which the Dash Cam is installed has permanent live cigarette lighter sockets, theuser can simply use the power button to switch the Dash Cam off when the vehicle stops. To takeadvantage of the Automatic Start / Stop Technology a Nextbase Hardwire Kit can be installed ona switched-live power supply.The Nextbase Hardwire Kit includes the necessary 12-24Vdc to 5Vdc convertor and batteryprotection circuitry.Should your vehicle not have a 12-24Vdc outlet, but does have a 5Vdc USB Outlet, this can be usedinstead. Connect the USB cable supplied with your Dash Cam in place of the car power cable. You MUST however connect the USB cable to the mount, NOT directly to the Dash Cam USB socket.Note:- Do NOT wire the Dash Cam directly to a 12V supply by cutting the cigarette plug off the end of the cable, or damage will result.25
IN VEHICLE INSTALLATION (CONTD.) 11. Turn on Wi-Fi upon the 380GW until the button sAfter the Dash Cam has powered on, then press the Wi-Fi button start to flash Blue in colour, to indicate that the Wi-Fi function is turned on and awaiting a connection.12. Connect Mobile Phone to the 380GW With the Nextbase Cam Viewer APP working upon the Smartphone / tablet, press “Connect to Dash Cam” and then choose the 380GW Dash Cam option. This will show the Live View image from the Dash Cam upon the Cam Viewer APP. 26
IN VEHICLE INSTALLATION (CONTD.) 13. Remove the 3M protective sheet Peel off the red layer to expose the 3M sticky pad beneath.14. Locate and then check the 380GW camera position using App Offer the Dash Cam towards the windscreen whilst looking at the Live View on the connected Smartphone / Tablet. Ensure that the Live View shows the desired image by moving the Dash Cam to the best position possible on the windscreen and adjusting the lens accordingly. Avoid any painted section of the windscreen being seen in the Live View and ensure the Dash Cam is mounted vertically, with the smartphone image the right way up !27
IN VEHICLE INSTALLATION (CONTD.) 15. Apply mount to windscreen Lightly press the mount against the windscreen and double check that the image as seen upon the smartphone / tablet is correct. Make any adjustments if required, prior to pressing the Dash Cam firmly against the windscreen to ensure that the 3M tape is securely attached.16. Adjust lens position as required If any final adjustments to the lens position are required, then gently move the ball of the lens to the desired position using finger pressure, taking care not to touch the glass element of the lens itself.28
Please read and follow the notes below for the safe operation of your Dash Cam within your vehicle.As per the installation instructions, you must install the camera so it does NOT obstruct the drivers view of the road, preferably behind the rear view mirror. Whilst the camera clearly needs to view through the windscreen in an area swept by the windscreenwipers, the camera should be installed so as not to intrude significantly within the wiped area. A 40mm intrusion into the green wiped area is the maximum permitted by law. Do NOT mount the Dash Cam in front of the driver directly, as depicted by the red area in the above illustration.When installing the Dash Cam in a vehicle, always place the device securely against the windscreen and where possible conceal the power cable under trim. Make sure that the Dash Cam power cable does not interfere with the drivers operating controls, such as the steering wheel, pedals or gear levers. Do NOT mount the Dash Cam in front of an airbag field of deployment or in a position to obscure any mirrors.Clean the windscreen at the point of location, prior to fitting the Dash Cam, to ensure absolute adhesion.It is recommended NOT to operate the Dash Cam whilst driving. The automatic Start-Stop technology incorporated within the device negates any need to operatethe controls whilst driving.Note:- Adjust any settings or review recordings using the Cam Viewer APP, whilst stationery, not whilst driving.- Only use your smartphone / tablet whilst stationery, not whilst driving.IN VEHICLE INSTALLATION (CONTD.)29For Help and Support please call 02920 866 429
ANTI-TAMPER SECURITY INSTALLATIONThis allows the Dash Cam to be setup for 'Authorised use only', therefore preventing un-authorisedoperation, or removal of the camera. Three elements of anti-tamper security are available, which canbe used individually or all together, as required. This is a three stage process, using the supplied Security Pack:2x Locking covers2x Anti-tamper screws (machined screws for use with the locking covers)1x Anti-tamper screw (self-tapping screw for use with cable lock)2x Dust capsSecurity screwdriver 1. Cable lock The cable lock can be secured to the mount. This prevents the car adaptor or hardwire kitpower plug from being disconnected from the mount and hence stopping the recording. Once the car adaptor or hardwire kit have been connected to the mount and the cable lock has been located correctly, use 1x anti-tamper screw (self-tapping screw) to secure the cable lock to the mount. Tighten the screw until the head is flush with the top surface and do NOT overtighten. anti-tamper screw (self-tapping)30
2. Camera to Mount locking screw The camera can be secured to the mount to prevent un-authorised removal. Remove the two side covers to gain access to the ‘camera to mount’ locking screws, these are found on both sides of the camera. With the camera attached to the mount and using the supplied security screwdriver, loosen the two anti-tamper screws, taking care NOT to remove them fully. Slide the anti-tamper screws down into the ‘locked’ position and then re-tighten. 3. Locking covers Replace the normal side covers with the two locking covers and secure them to the camera using the anti-tamper screws (machined screws). Carefully insert the supplied rubber dust caps, covering the heads of the anti-tampers screws.Note: - To prevent un-authorised user's from accessing the camera via the Cam Viewer App, remember to change the Wi-Fi Password within the Setup menu. ANTI-TAMPER INSTALLATION (CONTD.)locked positionunlocked positionResetResetAnti-tamper screw(machined)31
CAM VIEWER - INTRODUCTION Nextbase Cam Viewer is a an APP specifically designed for use with the Nextbase range of DashCams and works with Android & iOS for use on Smartphones and tablets alike. See Product Specification section for minimum Operating System requirements.The APP allows you to watch the live view from your Dash Cam, make recordings, watch previousrecordings and then download selected recordings accordingly. The recordings can then be usedas evidence for any situation / incident or accident witnessed and can be shared accordingly. The APP also allows you to make any changes required to the settings within the Dash Cam.Nextbase Cam Viewer APP is available freely to Download from your applicable APP store, as shown below:-Please download, install and then run the APP, before continuing further with these instructions.32Cam ViewerFor Help and Support please call 02920 866 429
CAM VIEWER - CONNECT YOUR DEVICE Connecting your mobile device to your Dash CamOnce you have downloaded Nextbase Cam Viewer for your mobile device, you will need to turn on the Wi-Fi function on your Dash Cam. With the dash Cam powered on, press and hold the button until it starts to flash blue. The flashingindicates that the Wi-Fi function is turned on and awaiting a connection.The Dash Cam will appear as NEXTBASE 380GWA xxx, within the available networks seen on yourmobile device. When you launch Nextbase Cam Viewer you will see the Welcome Screen as shown below:-Tap the CONNECT TO DASH CAM Button and Nextbase Cam Viewer will then open your Settingsscreen for your mobile device. Connecting to the Dash Cam is the same process as you would use to connect your mobile device to any Wi-Fi 'network'. Select 'NEXTBASE 380GW xxx' from within the list of available networks and if prompted enter thedefault password '12345678'. 33Welcome toCam ViewerTo get started please connect your dashcam to you mobile device using Wi-Fi.1. Ensure dash cam is not recording.2. Press the Wi-Fi button on your dash cam.3. Connect your Mobile device to the dash cam.CONTINUE CONNECT TO DASH CAMYou can download content from your dashcam, edit clips and then share when you reconnect to the internet.
CAM VIEWER - MAIN SCREEN Main screenOnce your mobile device is connected Cam Viewer will display the Main screen and you will see a live image from your Dash Cam as shown below:-From within the Main screen you can select Live View, view recordings stored on your Dash Cam orrecordings that have previously been downloaded to your mobile device. You can also access theNextbase Cam Viewer Menu options. 1. Menu Tap here to access the Nextbase Cam Viewer Menu options, these include Dash Cam Settings. 2. Live View This window displays a live image from your Dash Cam. Tapping the Live View window will display the Live View full screen and allow you to stop and start recording 3. View Dash Cam Videos Tap here to view videos that are stored on your Dash Cam. You can then stream the videos directly from your Dash Cam or download them to your mobile device. 4. View Downloaded Videos Tap here to view videos that have been downloaded from your Dash Cam to your mobile device. You can then play the files on your mobile device or share them online34VIEWDOWNLOADEDVIDEOSVIEWDASH CAMVIDEOSREC2413
Downloading Videos from your Dash Cam (iOS)To download files from your Dash Cam to your mobile device first tap on the View Dash Cam Videosbutton on the Main screen. Nextbase Cam Viewer will then display a list of videos stored on your Dash Cam as shown below:-There are three buttons located at the bottom of the screen:-Tap the download files button and check boxes will appear next to each video, tap the videos that you wish to download and a tick will appear next to each selected video.You can tap a video a second time to deselect it. When you have selected all of the files that you wish to download tap the Done button in the top right corner of the screen.When you tap the Done button Nextbase Cam Viewer will display the progress of your video downloads on screen, you can tap the progress indicator at any time to cancel the current downloads.Once videos have finished downloading they will appear in the Downloaded Videos screen which canbe accessed from the Main ScreenCAM VIEWER - DOWNLOADING RECORDINGS35Download files Delete filesProtect / unprotect filesDASH CAM VIDEOS150118_185507_003.MOV336 MB15th Jan 2018 / 18:55150118_195507_004.MOV336 MB15th Jan 2018 / 19:55150118_205507_005.MOV336 MB15th Jan 2018 / 20:55
Downloading Videos from your Dash Cam (Android)To download files from your Dash Cam to your mobile device first tap on the View Dash Cam Videosbutton on the Main screen. Nextbase Cam Viewer will then display a list of videos stored on your Dash Cam as shown below:-Tap and hold on one of the videos that you wish to download and check boxes will appear. Tap the videos that you wish to download and a tick will appear next to each selected video.You can tap a video a second time to deselect it.Three buttons will also have appeared at the top of the screen.When all of the videos that you wish to download are selected tap the Download Videos button. When you tap the Download Videos button Nextbase Cam Viewer will display the progress of your video downloads You can tap the Cancel button on the progress indicator at any time to cancel the currentdownloads.Once videos have finished downloading they will appear in the Downloaded Videos screen whichcan be accessed from the Main ScreenCAM VIEWER - DOWNLOADING RECORDINGS36DASH CAM VIDEOS150118_185507_003.MOV336 MB15th Jan 2018 / 18:55150118_195507_004.MOV336 MB15th Jan 2018 / 19:55150118_205507_005.MOV336 MB15th Jan 2018 / 20:55Download files Delete filesProtect / unprotect files
CAM VIEWER - SHARING RECORDINGS Sharing recordingsOnce you have downloaded videos from your Dash Cam to your mobile device it is then possible to Share your videos online. In order to do this you will need to disconnect your mobile device from your Dash Cam Wi-Fi connection and connect to your usual Wi-Fi connection with internet access. You should then tap on the View Downloaded Videos button on the Nextbase Cam Viewer Main screen.The Downloaded Videos screen shows all videos that you have downloaded from your Dash Camand functions in the same way as View Dash Cam Videos screen, however the Download button is replaced with a Share button, see below:- Tapping the Share button when files are selected will display the sharing options available on yourdevice. This will include social media applications if installed on your device such as Facebook,YouTube or Twitter as well as the option to use Nextbase Private Share. Nextbase Private Sharewill allow you to upload your videos to the Nextbase Servers and when upload is completed you willbe given a link which you can then send to friends or your insurance company allowing them towatch your video online. Note:- The link will expire after 30 days and the video will be deleted from the Nextbase Servers.DOWNLOADED VIDEOS150118_185507_003.MOV336 MB15th Jan 2018 / 18:55150118_195507_004.MOV336 MB15th Jan 2018 / 19:5537DOWNLOADED VIDEOS150118_185507_003.MOV336 MB15th Jan 2018 / 18:55150118_195507_004.MOV336 MB15th Jan 2018 / 19:55
DASH CAM SETTINGS The Dash Cam settings are accessed via the Cam Viewer App, tap the ‘ ’ button to open the menu.From the menu select ‘Dash Cam Settings’.See following pages for full details of the various settings available.Note:- Some settings may not be available depending on which iOS / Android version your mobile device is using.VIEWDOWNLOADEDVIDEOSVIEWDASH CAMVIDEOSRECVIEWDOWNLOADEDVIDEOSVIEWDASH CAMVIDEOSRECDash Cam SettingsDash Cam UpdateDisconnect Dash CamAcceptable Usage PolicyVisit Nextbase.co.ukAcknowledgementsAboutMENUVIEWDOWNLOADEDVIDEOSVIEWDASH CAMVIDEOSRECMENUDash Cam SettingsDash Cam UpdateDisconnect Dash CamFAQsAcceptable Usage PolicyVisit Nextbase.co.ukAcknowledgementsAbout38
DASH CAM SETTINGS (CONTD.) Video menu:The default settings have been carefully selected to allow you to use the Dash Cam without theneed to change any settings. However, should you wish to change a setting then please see below.Note:- Menus are not accessible whilst the Dash Cam is recording. 1. Resolution Select recording resolution. Options: 1080p, 720p and 720p Default Setting: 1080p 2. Exposure Adjust exposure level for different light conditions. Options: +2, +1, 0, -1 and -2 Default Setting: 0Video SetupResolutionExposure1080P0DASH CAM SETTINGSVideo SetupResolutionExposureAudio Recording1080p0DASH CAM SETTINGSNumber PlateVideo LengthSpeed StampGPS Location StampTime & Date StampParking ModeModel Number StampG Sensor- - - - - - - - -1 MinuteMedium39
DASH CAM SETTINGS (CONTD.)DASH CAM SETTINGS (CONTD.) Video menu continued: 3. Audio Recording Turn On / Off the microphone. Options: On and Off Default Setting: On 4. Number Plate Enter the registration number for your vehicle, this will then be shown on the video file. 5. Video Length Select the duration of the individual recorded video files. The Dash Cam will continue recording, filling the memory card. When the memory card becomes full, the oldest file will be automatically deleted to make space for the new recording. Options: 1 Minute, 2 Minutes and 3 Minutes Default Setting: 1 Minute 6. Parking Mode There are two methods of using parking Mode, which one used is dependent on whether you are using a ‘Permanent Live’ or ‘Switched Live’. Permanent live: This means that there is always 12Vdc being supplied to the Dash Cam. This can either by using a 12Vdc outlet that does not power off when the vehicles ignition is turned off or by using the Nextbase Hardwire Kit which has been installed using a permanent live fuse location. Once Parking Mode has been turned on, the Dash Cam will enter standby mode when there is no physical movement detected for a 5 minute period. Switched live: This method requires the Nextbase 380 battery pack to provide power to the Dash Cam, as when the vehicles ignition is turned off the 12Vdc outlet will no longer supply power to the Dash Cam. Note: - Without the 380 battery pack installed Parking Mode will NOT function upon a switched live power supply. When Parking Mode has been turned on, the Dash Cam enters standby mode when the 12Vdc supply has been turned off. Once activated Parking Mode functions in the same way for both Switched and Permanent power supplies:- Should physical movement of the vehicle be detected, the Dash Cam will power on and start recording a 1 minute protected video. If no further physical movement is detected then the Dash Cam will return to standby mode. If physical movement is detected, then the camera will continue to record normally, until no physical movement detected for a 5 minute period, at which point the Dash Cam will return to standby mode.40
DASH CAM SETTINGS (CONTD.)DASH CAM SETTINGS (CONTD.) Video menu continued: 7. Time & Date Stamp Turn On / Off the time and date stamp shown on recorded files. Options: Off and On Default Setting: On 8. Speed Stamp Turn On / Off the Speed Stamp shown on recorded files. Options: On and Off Default Setting: On 9. GPS Location Stamp Turn On / Off the GPS co-ordinates that are shown on recorded files. When a recording is viewed using the supplied NEXTBASE Replay playback software the GPS co-ordinates remain available. Options: On and Off Default Setting: On10. Model Number Stamp Turn On / Off the Model Number shown in the bottom left corner of recorded files. Options: On and Off Default Setting: On11. G Sensor Turn off or adjust the sensitivity of the built in G Sensor. The G Sensor detects forces which will automatically protect the current recording in event of a collision. Note: - This does not affect Parking mode sensitivity. Options: High, Medium, Low and Off Default Setting: Medium41
DASH CAM SETTINGS (CONTD.) Setup menu:The default settings have been carefully selected to allow you to use the Dash Cam without theneed to change any settings. However, should you wish to change a setting then please see below.Note:- Menus are not accessible whilst the Dash Cam is recording. 1. Wi-Fi Password The Dash Cam's Wi-Fi password can be changed. This is useful if you want to setup the Dash Cam for ‘Authorised use only’, therefore blocking unauthorised users from accessing the Dash Cam’s functions and/or settings. Default Setting: 12345678Video SetupNBDVR380GWA-Rx.xx16:04:3401:01:2018MPHUKGMTDASH CAM SETTINGS12345678Default SettingsWi-Fi PasswordFormat SD CardTimeDateSpeed UnitsSoundsAnnouncementsCountryTime ZoneVersionEnable Wi-Fi on startupLanguage English42
DASH CAM SETTINGS (CONTD.)DASH CAM SETTINGS (CONTD.) Setup menu continued: 2. Format SD Card Format the inserted memory card. This will delete all content upon the SD card. The SD card can also be formatted by pressing and holding the Wi-Fi button for 6 seconds, the yellow LED indicator will flash (quickly) during formatting. Note: - For stable performance, it is recommended that you format the memory card every 2 weeks. Of course, you should only do this AFTER you've downloaded any files from the card that you may want to keep. 3. Time This setting allows you to set the Time manually, if required during initial setup. Note: - The time will be overwritten when there is a subsequent satellite connection. 4. Date This setting allows you to set the Date manually, if required during initial setup. Note: - The date will be overwritten when there is a subsequent satellite connection. 5. Time Zone The Time and Date are automatically set from the satellite signal, but can be adjusted dependent upon your Time Zone or whether Daylight Savings Time is operational. 6. Country Select your current Country, this will then automatically adjust the Time Zone / DST setting to your Time Zone, i.e. if France is selected the Time Zone will become GMT +1. If your required Country is not available, select ‘Other’. This will take you to the ‘Time Zone’ menu, from there you can manually select your Time Zone. Options: United Kingdom, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Spain, Sweden and Other Default Setting: United Kingdom 7. Speed Units Select whether to record and display speed in KMH or MPH. Options: MPH and KMH Default Setting: MPH 43
DASH CAM SETTINGS (CONTD.)DASH CAM SETTINGS (CONTD.) Setup menu continued: 8. Sounds Turn Off / On the device sounds, these will cancel the notification Sounds and also the Startup & Shutdown chimes. Options: On and Off Default Setting: On 9. Announcements Turn Off / On the spoken announcements, these are heard when there is no SD card inserted or the SD card has an error and needs to be formatted using the Dash Cam. Options: On and Off Default Setting: On Note: - Announcements are currently only available in English.10. Language Select preferred language for the spoken announcements. Options: English, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Finnish and Swedish Default Setting: English11. Enable Wi-Fi on startup Once enabled the Dash Cam's Wi-Fi will turn on automatically when the Dash Cam starts up. The Dash Cam’s Wi-Fi will be seen as an Access Point (hotspot) by your mobile device, depending on the settings within your device it may automatically connect to the Dash Cam. This may leave you without a cellular connection. Options: On and Off Default Setting: Off Note: - Depending on your mobile device a Cellular connection may not be available during Wi-Fi connection to the Dash Cam, hence the recommended setting is off.12. Version The installed software version of your Dash Cam is displayed here.13. Default Settings Reset the Dash Cam to the default settings.44
PC CONNECTIONThe dash cam has two available modes when connecting to a computer, these are:Mass Storage Mode (Windows and Mac)This mode is used to view, edit and share recordings using NEXTBASE Replay 3 playback software onyour computer. Note: - Mass Storage mode is ‘read-only’, this means that content on the SD card can only be read, not updated or erased.Update Mode (Windows and Mac)This is used to Update the firmware on your Dash Cam, using NEXTBASE Replay 3.Please see details within the NEXTBASE Replay 3 Playback software for more information. Note: - Update mode is ‘read+write’, this means that content on the SD card can be updated and erased. This in turn lets NEXTBASE Replay 3 write the new firmware to the SD card, allowing the automatic update to take place.Connecting the Dash Cam to your computerThe USB socket ‘ ‘ is located on the left had side of the Dash Cam, underneath the removable sidecover. The side cover may or may not be screwed down, depending on how you have chosen tosetup the Dash Cam.Once the side cover has been removed, connect the supplied USB cable to the Dash Cam and then toyour computer.Do NOT connect the USB cable to the Powered Mount. Once connected the Dash Cam will power on and automatically enter Mass Storage mode, this can beidentified by the Protect Button flashing red.To connect the Dash Cam in Update mode, press and hold the Protect button during connection.of the USB cable. Release the button once the Wi-Fi button flashes blue.Note:- ALWAYS turn off the Dash Cam before disconnecting from your computer.45
TROUBLE SHOOTINGPROBLEM SOLUTION46The mount will not stay in placeupon my windscreen.I cannot insert the MicroSDcard.I cannot remove the MicroSDcard.I can only record a few minutesof video on my MicroSD card.I cannot save files to thememory card when the DashCam is connected to mycomputer under Mass Storagemode.No power to my Dash Cam, butit works upon my PC.My Dash Cam shuts down byitself after a while.The battery will not charge.The battery only last 30seconds.Ensure that the red protective cover (plastic film) has been removedfrom the mount pad.Make sure that the glass is smooth and clean.Press the mount firmly to the glass ensuring that there is 100%contact with the glass. This can easily be seen from outside the windscreen, as contact area of the pad turns a darker colour.If the mount pad has lost it's sticky qualities, change the pad for the spare item contained within the box.MicroSD card are very small and require delicate use. Align the cardwith the diagram shown upon the Dash Cam and insert the card untilyou feel a slight spring resistance. You now need to push the card,using your finger nail, until you hear and feel a small latch. Releasepressure and the card will stay retained within the device. Use theedge of a small coin if you have difficulty.With the card previously installed, you now need to push the cardfurther inwards slightly, using your finger nail, until you hear and feel asmall latch.Use the edge of a small coin if you have difficulty.Release pressure and the card will spring out sufficiently for you to takehold of it.Replace the Class 10 type MicroSD card with a new quality brandedcard. Max 128GB. Ensure to format the new SD card from within the Dash Cam.Correct, the Dash Cam is a 'read-only' device.It is not recommenced to save files from other sources to the samememory that you will use for recording within the Dash Cam, as thesemay have a negative effect on the performance of the Dash Cam.The cigarette power cable is not working. Inspect the fuse in the CarPower plug. Replacement fuse = 2A 20mm type. If the fuse is found tobe blown, inspect the power cable for damage which may have causedthe fuse to blow.Either the battery has gone flat, there is no power to the Dash Camand the Auto Power Off has been triggered or Parking Mode has beenturned on and no vehicle movement has been detected for 5 minutes.Ensure that the 380 Battery Pack is in fact installed ! The battery pack is an accessory available separately. Ensure the DashCam is connected to a reliable power source and that the suppliedCar Power Cable is being used, with the Power LED lit. The charging LED is blue and indicates whether the battery is beingsupplied with power, in order to charge.The battery will only receive charge when the Dash Cam isconnected to power, please reconnect the car adaptor or domesticUSB charger and leave the Dash Cam to charge.Charging takes approximately 90 minutes and a full charge isindicated when the BLUE (charging) LED goes out.
PROBLEM SOLUTIONTROUBLE SHOOTING (CONTD.)47The battery only lasts 15minutes.The Dash Cam cannot lockonto satellite.I get the announcement“Card Error. Please format SD card”.The SD card in my Dash Camcannot be read.I can't delete files on my SDcard within the Dash Cam.Mass Storage function doesnot work.Video files cannot be played.Video Image is blurred.Video file playback is jumpy.The sound is not synchronisedwith video during playback.This is normal, the battery is primarily for use with Parking Modeon a switched live power supply and NOT intended as an alternativepower source to replace the supplied car adaptor.After power on and with the device mounted with clear view of thesky it can take up to 10 minutes to find the three satellites requiredto achieve a stable signal. Reception can also be affected byatmospheric conditions and the proximity of buildings / treesobscuring the sky.The SD card has been formatted in another device and the ClusterSize is not compatible. There may also be an error on the card.Use the Setup option within the APP to re-format the SD card fromin the Dash Cam. Ensure that the SD card is a Class10 type SD card of 8-128GBUse a good quality branded SD card between 8GB and 128GB Class 10 and format the card from within the Setup Menu ofthe APP.Check to see if these files are 'protected', if so please follow instructions to 'un-protect' the files within the APP.The Mass storage function will work on both Windows and Mac. Restart the PC, as this may be required for the necessary driver to be loaded correctly. Disconnect and reconnect the Dash Cam.Contact NEXTBASE for the required driver.The video files from the Dash Cam are in .MOV format and may notbe compatible with your PC if suitable playback software is notinstalled. Install the Nextbase Replay 3 playback software which isfreely available from www.Nextbase.co.ukRemove the protective lens cover and check that the Dash Cam field of view does NOT include any painted section of the windscreen. Clean the lens, clean the windscreen!Reformat the SD card to remove non-contiguous files. For bestrecording use a quality branded Class 10 SD card of8 to 128GB recommended size.PC may not be sufficient for the playback task, try a different PC. Copy the recorded video files onto the PC / Mac for playbackdirectly rather than use the Dash Cam as a card reader.Reduce the resolution of the recording within the Dash Cam andrecord some new files to test if this is the problem.The Codecs upon your PC may not be compatible or the latest standard.Download the latest Codecs from: www.nextbase.co.uk
Video has no sound.I have turned on 'ParkingMode' and now can't stop therecording.When I get in to my car, theDash Cam is already recordingand the file is protected.The time on my Dash Cam is wrong and when I adjust thetime manually, it keepschanging.Downloading files from www.nextbase.co.ukusing Google Chrome results in a Malicious Software message.My Mobile Device will notconnect to my Dash Cam.The NEXTBASE Cam Viewerapp will not open.When I open the NEXTBASECam Viewer App I get amessage saying 'Please CheckDevice'.When I try to play back a filefrom my Dash Cam I get amessage saying 'Buffering' ora spinning circle, but the videodoes not load.Ensure that “Audio Recording” setting is turned ON within theSetup menu of the Dash Cam.The Dash Cam will start a recording whenever motion is detected. To turn off Parking Mode firstly shutdown the Dash Cam andremove the SD card, this will avoid recording being activatedaccidentally. Switch the Dash Cam On and connect to your mobile device using the Cam Viewer APP. Within the Dash Cam Setup Menu, turn off the 'Parking Mode'.This is normal. Parking Mode has been switched on and the DashCam has sensed vibration and has started to record correctly.Parking mode can be turned off within the Setup, Video menu ifrequired.The Dash Cam sets the time based upon the country which hasbeen selected and also whether Daylight Savings time is currentlyin force. Please verify the Country setting within the Cam ViewerAPP Setup menu is correct. The Time Zone can be set manually,if the Dash Cam is to be used outside the listed countries.This is not a cause for concern, simply go to the settings withinGoogle Chrome and turn off the malicious software protectiontemporarily to download and install the playback software.Reinstate previous Google Chrome settings thereafter.Please ensure that you have turned the Dash Cam Wi-Fi Mode onby pressing the Wi-Fi button until it starts to flash.When Wi-Fi Mode is turned on the Blue Wi-Fi button will either flashwhen waiting for a connection, or be solid blue once connected toyour mobile device.Please uninstall the NEXTBASE Cam Viewer app and re-downloadagain from your devices App Store.Ensure that the Dash Cam is in Wi-Fi Mode and that your mobiledevice has connected to the Dash Cam Wi-Fi network.Please restart your mobile device and reconnect to the Dash CamWi-Fi network, then re-open the Cam Viewer App.PROBLEM SOLUTIONTROUBLE SHOOTING (CONTD.)48
TROUBLE SHOOTING (CONTD.)PROBLEM SOLUTION49I have forgotten my passwordfor the Wi-Fi connection.Unresolved issues.The password is a primary measure to ensure the privacy of yourrecordings and to prevent misuse of the Dash Cam. If the passwordhas been changed from default and then forgotten, then theDash Cam will need to have new firmware installed to reset thepassword (and all other settings) back to the defaults. Visit www.nextbase.co.uk for product firmware and instructions upon how to perform the update.Reset the Dash Cam to the Default Settings within the Setup Menuand try again.Should the problem persist call the helpline (02920) 866429 oremail: support@nextbase.co.uk
NOTES
NBDVR380GW-IM-ENG-R1www.nextbase.co.uk

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