ShenZhen Foscam Intelligent Technology FI9821W Indoor HD Pan/Tilt Wireless IP Camera User Manual 1

ShenZhen Foscam Intelligent Technology Co., Ltd. Indoor HD Pan/Tilt Wireless IP Camera 1

User Manual

UUsseerr MMaannuuaall Model: FI9821W V2 Indoor HD Pan/Tilt Wireless IP Camera （For Windows & Mac OS） Black White
1 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 1 Table of Contents 11 OOvveerrvviieewwss .................................................................................................................................................... 2 1.1 Key Features...................................................................................................................................... 2 1.2 Read Before Use................................................................................................................................ 3 1.3 Packing Contents ............................................................................................................................... 3 1.4 Physical Description ........................................................................................................................... 3 1.5 SD Card ............................................................................................................................................. 5 22 AAcccceessssiinngg tthhee NNeettwwoorrkk CCaammeerraa ................................................................................................................... 6 2.1 Access the Camera in LAN................................................................................................................. 6 2.2 Access the Camera in WAN ............................................................................................................... 9 2.3 Using the VLC player ....................................................................................................................... 14 3 Surveillance Software GUI ......................................................................................................................... 17 3.1 Login Window................................................................................................................................... 18 3.2 Surveillance Window ........................................................................................................................ 20 4 Advanced Camera Settings ........................................................................................................................ 28 4.1 Device Status ................................................................................................................................... 28 4.2 Basic Settings .................................................................................................................................. 30 44..33 NNeettwwoorrkk............................................................................................................................................ 41 4.4 Video................................................................................................................................................ 58 4.5 Alarm................................................................................................................................................ 61 4.6 Record ............................................................................................................................................. 65 4.7 Pan/Tilt ............................................................................................................................................. 66 4.8 Path Settings.................................................................................................................................... 70 4.9 Firewall ............................................................................................................................................ 71 4.10 System ........................................................................................................................................... 71 5 Playback .................................................................................................................................................... 75 6 Phone APPs ............................................................................................................................................... 76 6.1 APP for Android cell phones ............................................................................................................. 76 6.2 APP for iPhones ............................................................................................................................... 84 7 APPENDIX ................................................................................................................................................. 92 7.1 Frequently Asked Questions............................................................................................................. 92 7.2 Default Parameters .......................................................................................................................... 97 7.3 Specifications ................................................................................................................................... 97 7.4 CE & FCC.......................................................................................................................................... 99 7.5 WARRANTY ..................................................................................................................................... 99 8 OBTAINING TECHNICAL SUPPORT ........................................................................................................102
2 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 2 11 OOvveerrvviieewwss FOSCAM FI9831W is an integrated wireless IP Camera w ith a color CMOS sensor enabling view ing resolution 1280*720. It combines a high quality digital video camera, with a powerful web server, to bring clear video to your desktop from anywhere on your local network or over the Internet. With flexible 300-degree pan and 120-degree tilt, FI9831W gives users more comprehensive control over a monitored site. The FI9831W supports the industry-standard H.264 compression technology, drastically reducing file sizes and conserving valuable network bandw idth. The IPCAM is based on the TCP/IP standard. There is a WEB server inside w hich could support Internet Explore. Therefore the management and maintenance of your device is simplified by using the network to achieve the remote configuration and start-up. The camera is designed for indoor surveillance applications such as retail stores, offices or banks. Controlling the IPCAM and managing images are simplified by using the provided web interface across the network utilizing wireless connectivity. FOSCA M provides Phone APPs for Android and iPhone users, please search “Foscam ip cam view er” and install it through APP Store, then you can view your camera directly as a computer. 1.1 Key Features Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow bandwidth network 1.0 Mega Pixel Pan 300 degree, tilt 120 degree Supports IE/Firefox/Google/Safari brow ser or any other standard browsers Supports WEP,WPA and WPA2 Encryption Wi-Fi compliant w ith wireless standards IEEE 802.11b/g/n IR night vision (Range:8m) Supports image snapshot Supports dual-stream Supports SD Card to 32G Supports IR-Cut and the filter change automatically Embedded FOSCAM DDNS(dynamic domain name service) Service Supports two-way audio / remote view ing & record from anywhere anytime
3 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 3 Multi-level users management w ith password protection Motion detection alert via email or upload image to FTP Supporting Third Party Domain Name Service Providing Phone APPs for Android and iPhone users Supports multiple network protocols: HTTP /TCP /IP /UDP /FTP /DHCP /DDNS / UPNP Providing Central Management Software to manage or monitor multi-cameras 1.2 Read Before Use Please first verify that all contents received are complete according to the Package Contents listed below. Before the Network Camera is installed, please carefully read and follow the instructions in the Quick Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is used properly as intended. 1.3 Packing Contents ● IPCA M×1 ● CD×1 ● Wi-Fi Antenna×1 (only available for w ireless model) ● Quick Installation Guide ×1 ● DC Pow er Supply×1 ● Warranty Card×1 ● Mounting bracket×1(option) ● Netw ork Cable×1 1.4 Physical Description Front Panel
4 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 4 Figure 1.1 1 Speaker: Built-in speaker 2 LENS: CMOS sensor w ith fixed focus lens. 3 Infrared LED: 11 IR LEDs 4 Microphone: Built-in microphone 5 WIFI Antenna: Wireless Antenna Rear Panel Figure 1.2 LAN: RJ-45/10-100 Base T Pow er: DC 5V/2A Power supply Pow er Light: If the power adapter works well, the light will turn on. Netw ork Light: The LED w ill blink when power and network cable are plugged in 1 2 3 4 5 WPS
5 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 5 SD card: Supports to 32G Audio Input: This jack is used to plug an external microphone Audio Output: This jack is used to plug an external speaker Bottom View There are up to three labels located at the bottom of the camera; this is an important feature of original Foscam cameras. If your camera does not have labels as show n in Figure 1.3, it may be a clone. Cloned Foscam cameras can not use original firmware and are not eligible for warranty or technical services. Figure 1.3 Reset button: Press and hold dow n the RESET BUTTON for 5 seconds. Wait for 20 seconds after released, the IP camera w ill reboot and it w ill be reset back to factory default settings. You must pow er on the camera before reset. 1.5 SD Card This camera supports SD Card and the max size of SD card must be under 32G. When you plug in the SD card during the camera work process, please reboot the camera again, or else the SD Card may be cannot work w ell. Go to the SettingsDevice StatusDevice Status page, you can see the SD card status. FOSCAM domain name Reset button MAC address of wired connection MAC address of wireless connection S/N of FOSCAM
6 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 6 The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M, the old record files w ill be deleted automatically. 22 AAcccceessssiinngg tthhee NNeettwwoorrkk CCaammeerraa This chapter explains how to access the network camera through web browsers and RTSP players. 2.1 Access the Camera in LAN This camera support HTTP and HTTPS protocols, so here will allow you to use HTTP and HTTPS port no. (1) Http:// LAN IP + Http Port no. Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in the network cable. Figure 2.1
7 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 7 Double click the IP address of the camera; your default browser will open to the camera login page. Https:// LAN IP + Https Port no. The default Https port no. is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port. Go to Settings - Network - Port panel , you can see and change the https port no. Figure 2.2 Sometimes you need to add the url to the Trusted Sites, Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options. Next, click the Security tab, then click the Trusted sites button.Finally ,click the Confirm button。 Figure 2.3
8 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 8 For Firefox, you can add the trusted as the following way: Tools --- Options ---- Advanced --- View Certificates --- Servers Figure 2.4 Click View Certificates, and go to Servers option. Figure 2.5
9 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 9 Go to Add Exception panel. Figure 2.6 2.2 Access the Camera in WAN 2.2.1 Static IP Addresses Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have finished connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the Internet using the WAN IP address and port number. How to Obtain the WAN IP address from a public website To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The webpage at this address will show you the current WAN IP. Enter the camera’s url , here take https://192.168.8.129:443 for example Click this button to add it
10 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 10 Figure 2.7 Access your IP Camera from the Internet You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number in your standard browser. For example, you would enter http:// 183.37.28.254:85 Make sure port forwarding is successful. You can do port forwarding two ways. 1) Login to your router to enable the “UPNP” function. You can then login to the camera as administrator, choose Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP Successful” on the Device Status page. 2) Do port (HTTP port and Media port) forwarding manually. (See Figure 2.11 for further details) If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had set earlier to your router’s port forwarding settings. Note: If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS service settings to view it remotely. 2.2.2 Dynamic IP Addresses DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a fixed host and domain name. This means that even though your WAN IP address is constantly changing, you will have a fixed hostname you can use to access your cameras at all times. You can access the camera directly from the Internet using the hostname and port number. Note
11 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 11 What is the HTTP Port no.? Default HTTP Port is 88 All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port if you’d like such as 2000 or 8090, w hich w ill not be conflict w ith other existing ports like 25, 21,10000.Here you can set the port no. between 1 and 65535. Change the default http no.88 to another one. How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP Camera Tool？ Step 1: Open the IP Camera Tool, select the camera you w ould like to change the port of, right click on the IP address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure 2.8 and 2.9. Figure 2.8 Figure 2.9 Select which camera you’d like to change the port for, and right click Modify the Http Port. Enter the Username and password, click OK.
12 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 12 Step 2: Enter the username and password of the Administrator (default username is admin with a blank passw ord), and click “OK” to apply changes. Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that a static LAN IP address is set, or you may have problems later with remote access and seeing the camera remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static LAN IP address! Figure 2.10 What is Port forwarding? If you have never done port forwarding before, you can open and view the following link to understand the basic concept. Port forwarding allows for outside connections to access a specific device on your network from anywhere in the world. Every router automatically blocks any incoming connections for safety purposes. Using port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be accessed from anywhere in the world. Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm How do we configure Port Forwarding? For this section, we will be using an example: Let’s say the camera’s LAN IP address is http://192.168.8.100:2000 Step 1: Login to the router, and go to your router’s port forw arding or port triggering menu. Sometimes this is also under the name of Virtual Server or NAT. Using the Linksys brand router as an example, we would log into the router, and go to the Applications &
13 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 13 Gaming menu. We w ould then click on the “Single Port Forw arding” sub-menu. Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown below, then push OK or Submit to save your settings: Figure 2.11 First method : Use the embedded DDNS to access the camera via the Internet Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain na me sticker with this information on it. For example, w e can use test09.myfoscam.org. In the camera, click Settings at the top, click “Netw ork” on the left, then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of your camera. Figure 2.12 Fill the HTTP Port of the camera in the columns of External Port and Internal Port. Example: 2000 Fill in this section with the LAN IP of the camera; we would ente r “100” for our example. Assign a name for the port forward setting here
14 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 14 Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet. Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera via the Internet would be http:// test09.myfoscam.org:2000. Second method : Use the Third party DDNS to access the camera via the Internet Step 1 Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname. Step 2 DO DDNS Service Settings within the Camera Please set DDNS Settings w ithin the camera by hostname, a user name and password you’ve got from www.no-ip.com Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example. Firstly, goes to option of DDNS Settings on the administrator panel. Secondly, select No-Ip as a server. Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS settings effective. Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and check if the DDNS status is successful. If failed, please double check if you have input the correct hostname, user name, and password, and try to redo the settings. If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and the Foscam Domain Name cannot w ork at the same time, the last time you configured will take effect. 2.3 Using the VLC player This camera supports RTSP streaming, here you can view the camera using VLC player. RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream The part in the square brackets may be omitted. user name & password: Note
15 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 15 The user name and password to access the camera. This part can be omitted. IP: WAN or LAN IP address. Videostream: Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here you had better select videoSub. If you select audio, you can only hear the sound but cannot see the video. For example: IP: 192.168.1.11 HTTP Port number: 88 User name: admin Password: 123 Here I can enter one of the following URLs in the VLC. 1) rtsp://admin:123@192.168.1.11:88/videoMain 2) rtsp:// @192.168.1.11:88/videoMain 3) rtsp://:123@192.168.1.11:88/videoMain 4) rtsp://admin@192.168.1.11:88/videoMain Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC. Figure 2.13
16 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 16 Figure 2.14 Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview. Figure 2.15
17 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 17 Figure 2.16 If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation Guide about How to configure port forwarding. NOTE: If you modify the camera’s username or password, you had better reboot the camera, or else the new username and password cannot take effect when you enter the authentication in the VLC. 3 Surveillance Software GUI Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick installation, you can take time to learn the operation of the software.
18 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 18 3.1 Login Window Figure 3.1 Please check the login w indow above, it was divided to 5 sections from no. 1 to 5. Section1 Enter the User name and password The default administrator username is admin w ith a blank password, please reset the password at first using and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change). Section2 Media port The Media port is used to transfer video stream, and the default port no. is 888, you can reset the port no. between 1 ~65535 on the Settings- Network Port page. The camera w ill obtain the port no. automatically, you need not to fill it manually. Section3 Stream The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend sub stream. 2 3 4 5 1
19 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 19 Note: When the netw ork bandwidth is badly you’d better select Sub Stream and the video w ill be more fluency. Section4 Select the language You can select the language you need via click on the language dropdown list to switch. Section5 Login the camera Click Login button and you will see the surveillance windows. Figure 3.2
20 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 20 3.2 Surveillance Window Figure 3.3 Section1 FOSCAM Logo/ LiveVideo / Settings/Playback buttons : FOSCAM LOGO : Path to surveillance w indow. Click this button and back to the surveillance w indow : Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and do advanced settings. : Click this button and back to the Playback panel to view the stored audio files stored in the SD Card. Section2 Multi-Device Window The firmw are inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You can add other cameras in multi-device setting (read chapter 4.2.5). 1 9 2 4 3 5 8 6 7
21 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 21 Figure 3.4 Section3 Mode/ Stream / Mirror/ Flip buttons Mode 1) 50HZ ---------Indoor surveillance (Region: Europe, China) 2) 60HZ ---------Indoor surveillance (Region: USA, Canada) Stream The default Stream supports four modes: 0/720P/30fps/4M, 1/VGA/25fps/2M, 2/VGA/ 15fps/ 1M and 3/ VGA/10fps/200K. The format of the stream type is Stream type no. / Resolution / Maximum frame rate/ Bit rate 1) Stream type no. : The number is used to identify the stream type. 2) 720P/ VGA There are two resolutions, the bigger one is 720P, and the smaller one (VGA) is 640x480 pixels. The bigger the resolution, the better of the image quality is. If you are accessing the camera via internet and want to get more fluent video streaming, please select resolution VGA. 3) Maximum frame rate When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, w hen the frame rate above 15, you can achieve fluently video. 4) Bit rate Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
22 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 22 combine w ell with the netw ork bandwidth. When the bandw idth is very narrow, and bit rate is large, that will lead to video can not play well. You can reset the stream type on Settings-> Video-> Video Settings panel. Figure 3.5 After changing, please re-login the camera and you can see the modification. Section4 Pan/Tilt Control 1------Up control button, 2------Down control button, 3------Left control button, 4------Right control button, 5----- Up-Left control button 6----- Up-Right control button 7----- Dow n-Left control button 8----- Down-Right control button Click this button and go to center Section5 Cruise / Preset settings Cruise Settings 1 2 3 4 5 6 7 8
23 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 23 The default cruise tracks have two types: Vertical and Horizontal. Vertical: The camera will rotate from up to dow n. Horizontal: The camera will rotate from left to right. : Start cruise. : Stop cruise. If you want to define or change the cruise trace, please go to Settings PTZ Preset Settings panel. How to do cruise? Firstly: Select one track in the track dropdown list Secondly: Click Start cruise button, the camera will cruise following the predefined path. Thirdly: Click stop button and finish cruising. Preset settings IPCAM supports 16 preset positions, w hich is considered enough for DIY home & small business surveillance market The default preset position is Topmost, Bottom most, Left most, right most, you can add other preset positions. Add Click this icon to save the position you need the camera to remember Select one of these
24 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 24 Delete Select one preset position and click this button to delete it. GO Select one preset position in the preset dropdown list and click Go to make the camera move the preset position How to do preset position? Firstly, move the camera and stop at a desired place w here you want make preset position. Secondly, click button and enter a descriptive name for the preset position. The preset position cannot contain special characters. Then click OK to save it. If you want to reset the preset position, click Cancel. After that, you can move the camera and stop at another place, and set another preset position. You can do all the 16 preset positions with this method. If you want to see one preset position you have set, only select the preset position name from the preset dropdown list, and click go button, the camera w ill go to the preset position. Section6 IR LED Lights Click Infra led and there are two modes to adjust the infrared led: Auto and Manual. Auto: Select it and the camera w ill adjust the infra led (on or off) automatically. Manual: Select it and you can turn on or turn off the infra led manually. Section7 Image quality settings In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.
25 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 25 Section8 OSD If you have added time and camera name in the video, you can see it in the live w indow. Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The default device name is anonymous. Go to Settings ---Basic settings---Camera time panel and adjust the device time. Go to Settings ---Video---On Screen Display panel, you can add or no add OSD. Section9 Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button 1------Play Click it to play the video of the camera 2------Stop Click it to stop the video of the camera 3------ Talk Click the button and the icon will become to , then talk to the microphone that connected with PC, people around the camera can here your voice. Click the icon again and stop talking. 4------ Audio Click this icon, the icon will become to you can hear the sound around the camera by the earphone or speakers that connected with PC. 5----- Snapshot Click it to make snapshot and it pop-up a window w hich picture you snapshot, right click in the w indow and save the picture to anyw here you want. 6----- Record Click the icon and the camera start recording, you can see a green dot in the live window. Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the storage path: Go to Settings- >Record->Storage Location panel. 7------Full Screen Click it to make full-screen, or you can double click the surveillance screen to make full-screen. Double click again and exit full-screen. 1 2 3 5 6 7 4
26 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 26 Onscreen Mouse Control Right click the mouse and you can adjust the screen ration, full screen and Zoom up. Figure 3.6 Keep ration: Select it and the camera w ill adjust the size of live window based on the the computer monitor automatically. Sometimes there is a black border around the video, please select Keep ration to get a better visual quality . Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen. Zoom up: First Method: Here is a convenient and fast solution to Zoom up/down screen by Clicking Video Screen and adjusting Mouse pulley, or by press the CTRL key and click the mouse left button. Second Method: Click it and the live view w ill be digital zoomed up, then click Zoom Dow n and the live view back to original size. 批注 [A1]:
27 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 27 Figure 3.7 When you select the Full Screen, then click right mouse, there is a Screen PTZ button. Figure 3.8 Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you prefer, press the left mouse, the camera w ill move to the corresponding direction. Loosen the mouse and stop moving. Press Esc button or double click right mouse and cancel the function. NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.
28 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 28 4 Advanced Camera Settings Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings. 4.1 Device Status Device Status contains four columns: Device Information, Device Status, Session Status and Log, it w ill show you various information about your camera. 4.1.1 Device Information Figure 4.1 Camera Model: The camera model no. Camera Name: The Device Name is a unique name that you can give to your device to help you identify it. Click Basic Settings and go to Camera name panel where you can change your camera name. The default device name is anonymous. Camera ID: Display the wired MAC address of your camera. For example Device ID is 000C5D00008, the same MAC ID sticker is found at the bottom of the camera. Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel and adjust the time. System Firmware version: Display the System Firmw are version of your camera. App Firmware version: Display the application firmw are version of your camera. Web version: Display the web UI version of your camera Plug-in version: Display the plug-in version of your camera
29 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 29 4.1.2 Device Status On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status and so on. Figure 4.2 4.1.3 Session status Session status will display who and which IP is visiting the camera now. Figure 4.3 4.1.4 Log The log record shows who and which IP address accessed or logout the camera and w hen.
30 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 30 Figure 4.4 Reboot the camera and clear the log records. 4.2 Basic Settings This section allow s you to configure your camera’s Name, Time, Mail, User account and Multi-Device. 4.2.1 Camera Name Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save your changes. The alias name cannot contain special characters. Figure 4.5 4.2.2 Camera Time This section allows you to configure the settings of the internal system clocks for your camera. Click the page number and go to the corresponding page to see more logs Fill in one page number, click Go button and go to the corresponding page
31 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 31 Figure 4.6 Time Zone: Select the time zone for your region from the dropdow n menu. Sync with NTP server: Netw ork Time Protocol will synchronize your camera with an Internet time server. Choose the one that is closest to your camera. Sync with PC: Select this option to synchronize the date and time of the Network Camera w ith your computer. Manually: The administrator can enter the date and time manually. Note select the date and time format. Click Save button and submit your settings. 4.2.3 Mail Settings If you want the camera to send emails when motion has been detected, here Mail w ill need to be configured.
32 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 32 Figure 4.7 1----- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be set to 465 or 25 or 587, which port you choose should be decided by w hich Transport Layer Security you select. 2-----SMTP Username/ password ID account and password of the sender email address 3----- Sender E-mail Mailbox for sender must support SMTP 4----- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers 5----Save Click Save to take effect 6----Test Click Test to see if Mail has been successfully configured. Click Test to see if Mail has been successfully configured. 1 2 3 4 5 6
33 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 33 Figure 4.8 If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail. Figure 4.9 If the test fails w ith one of the following errors after clicking Test, verify that the information you entered is correct and again select Test . 1) Cannot connect to the server 2) Network Error. Please try later 3) Server Error 4) Incorrect user or password Test result
34 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 34 5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try again 6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server 7) The message is denied by the server. Maybe because of the anti-spam privacy of the server 8) The server does not support the authentication mode used by the device 4.2.4 User Accounts Here you can create users and set privilege, visitor, operator or administrator. The default user account is admin, w ith a blank password. You can enter the users accounts of visitor 、operator and adminstrator Manually. Figure 4.10 How to change the password of administrator? Firstly, select the account of administrator, then select “Change passw ord”, enter the old passw ord and the new password, lastly click modify to take effect.
35 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 35 Figure 4.11 How to add account ? Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see the new added account on the Account list. Figure 4.12
36 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 36 Figure 4.13 Delete ：Select the account which you want to delete, then click Delete button to take effect. Note: The default admin account cannot be deleted, but you can add other administrator users. 4.2.5 Multi-Camera If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if there is 8 cams installed. The firmw are w ithin the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one window. Add cameras in LAN In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You can add more cameras in the list in LAN for monitoring. The camera’s softw are supports up to 9 IP Cameras online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and Http Port will be filled in the boxes below automatically. Enter the correct username and password then click Add. Add more cameras in the same w ay.
37 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 37 Figure 4.14 Figure 4.14 Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here w ill show you which series the camera belongs to. Figure 4.15 1 Click it, camera model, alias, host and HTTP Port will be filled in the following boxes automatically 2 Enter the User name and password of the 2nd camera 3 Click Add to take effect
38 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 38 Back to Surveillance Windows, and click Four Windows option, you w ill see four cameras you added. Figure 4.16 Figure 4.17 Add cameras in WAN If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Re ad How to configure DDNS settings in chapter 4.3.3) Login to the first camera using a DDNS domain name and port.
39 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 39 Figure 4.18 Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name, port number. Enter user name and password and then choose Add. (Figure 4.19) Figure 4.19 1----- The camera model: MJ or H264. Use DDNS domain name and port to login Make sure each camera you need add could login with DDNS name and port 2 3 4 5 1
40 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 40 2----- The 2nd camera’s name 3----- Fill in the 2nd camera’s DDNS host not LAN IP NOTE: The MJ series have the same HTTP Port no. and Media Port no. 4 ---- Enter the 2nd camera’s user name and passw ord 5---- Click Add button and to take effect NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP. Figure 4.20 Return to video window. You will see all of the cameras accessible through the internet. When you are aw ay from home, you can use the first camera’s DDNS domain name and port to view all the cameras via internet.
41 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 41 Figure 4.21 44..33 NNeettwwoorrkk This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and Port. 4.3.1 IP Configuration If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of your router or computer. Figure 4.22 Changing settings here is the same as using the IP Camera Tool. (Figure 4.23/4.24) It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If you don’t know the subnet mask, gatew ay and DNS server, you can check your computer’s local area
42 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 42 connection as follows: Control Panel  Network Connections Local Area Connections Choose Support  Details. Figure 4.23 Figure 4.24 If you don’t know the DNS server, you can use the same settings as the Default Gateway.
43 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 43 4.3.2 PPPoE If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE account. Figure 4.25 4.3.3 DDNS FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain name, you can also use the third party domain name. FOSCAM domain name Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the domain name. Figure 4.26 Now you can use http:// Domain name + HTTP Port to access the camera via internet. Take hostname test09.myfoscam.org and HTTP Port no. 800 for example, the accessing link of the camera via internet would be http:// test09.myfoscam.org:800
44 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 44 Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use Manufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service. Third Party Domain Name Settings User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com Here take www.no-ip.com for example: ① Step 1, Go to the website www.no-ip.com to create a free hostname Firstly: Login on www.no-ip.com and click No-IP Free to register.
45 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 45 Figure 4.27 Please register an account step by step according to instructions on www.no-ip.com After registration, please login your email w hich used to register. You will receive an email from website, please click the link to activate your ACCOUNT as indicated in email. Secondly: Login the link with the registered username and password to create your domain name. Figure 4.28 Click here to register
46 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 46 Figure 4.29 Please create the domain name step by step according to instructions on www.no-ip.com Step 2, DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from www.no-ip.com Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example. Firstly, goes to option of DDNS Settings on the administrator panel. Secondly, select No-Ip as a server.. Thirdly, fill foscam as DDNS user, fill passw ord foscam2012 as DDNS password, fill ycxgwp.no-ip.info as DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS settings effective. Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and check if the DDNS status is successful. If failed, please double check if you have input the correct hostname, user name, and password, and try to redo the settings. If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party Note
47 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 47 DDNS and the Foscam Domain Name cannot w ork at the same time, the last time you configured w ill take effect. ② Do port forwarding within the router Exam ple: The camera’s LAN IP address is http://192.168.8.100:2000 , Media port no. is 9200. Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes to Applications & Gaming->Single Port Forwarding. Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed as below. Figure 4.30 ③ Use domain name to access the camera via internet After the port forwarding is finished, you can use the domain name+ http no. to access the camera via internet. Take hostname ycxgwp.no-ip.info and http no. 2000 for example, the accessing link of the camera via internet would be http:// ycxgwp.no-ip.info:2000 Assign a name as you like here Fill the Media Port no. of the camera on the column of External Port and Internal Port
48 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 48 4.3.1 WiFi Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of the screen, then click “Wireless Settings.” Click the Scan button and the camera w ill detect all w ireless networks around the area. It should also display your router in the list (Figure 4.31). Figure 4.31 Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network, such as the name and the encryption, will be filled into the relevant fields automatically. You will only need to fill in the password of your netw ork. Make sure that the SSID, Encryption and the password you filled in are exactly the same for your router. Click the Page number to see other wireless networks devices if there are more than 10. Click the Scan button to search for wireless networks.
49 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 49 Figure 4.32 Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable. Never shut dow n the power of the camera until the IP camera is able to connect to the wireless netw ork. The LAN IP address will disappear on the w indow of IP Camera Tool when the camera is configuring a wireless connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of the camera will show again on the window of the IP Camera Tool. The IP address may have changed after the camera receives a wireless connection; we recommend setting a static local IP address if this IP address changes by right clicking the camera in IP Camera Tools, setting a static IP, and pushing OK (see Figure4.36). Congratulations! You have set up the wireless connection of the camera successfully. If you fail to make a wireless connection, please refer to your seller or contact us directly for assistance. WPS (Wi-Fi Protected Set-up) Step 01) Press and hold the WPS button for two seconds. Note 1 Click the SSID of your router and the relevant information will be filled in the fields automatically. 2 Enter the password of your router
50 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 50 Step 02) Press the WPS button on your router within 60 seconds. The WPS button is usually on the back or side of your router. On some routers, you may need to log in to the web interface and click on an on-screen button to activate the WPS feature. If you are not sure where the WPS buttons is on your router, please refer to your router’s User Manual. The camera will automatically create a secure wireless connection to your router. If you have plugged in the network cable, please plug it out. The IP Camera Tool will search the camera’s LAN IP. Make sure the PC and the camera share the same subnet. The security mode of router cannot be WEP, or else the WPS settings may be failed. 4.3.2 UPnP Figure 4.33a The default UPnP status is closed. You can enable UPnP, then the camera’s softw are w ill be configured for port forw arding. Back to the “Device Status” panel, you can see the UPnP status: Note WPS Button
51 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 51 Figure 4.33b The camera’s softw are will be configured for port forw arding. There may be issues w ith your routers security settings, and sometimes may error. We recommend you configure port forwarding manually on your router (Figure 4.30). 4.3.3 Port This camera supports HTTP Port and Media Port. The Media port is used to view the camera’s video stream, HTTP Port is used to access the camera remotely. If you want to access the camera and view the video, the Media Port and the HTTP Port must both be configured correctly. HTTP port / Media port: By default, the HTTP and Media port is set to 88. Also, they can be assigned with another port number between 1 and 65535. But make sure they canl not be conflict with other existing ports like 25, 21. Figure 4.34 Another way to change the HTTP port no. Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
52 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 52 address, and click on ”Netw ork Configuration”, this brings up the network configuration box as show n in Figure 4.35 and 4.36. Figure 4.35 Figure 4.36 Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and click “OK” to apply changes. Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that Select which camera you’d like to change the port for, and right click Modify the Http Port. Enter the Username and password, click OK.
53 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 53 a static LAN IP address is set, or you may have problems later with remote access and seeing the camera remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static LAN IP address! Note: 1 Http port and Media port must be different. If the camera cannot be accessed, please make sure the port forw arding is succeed. HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port. Sometimes you need to add the url to the Trusted Sites. Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options. Next, click the Security tab, then click the Trusted sites button.
54 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 54 Click Sites then you can add the camera’s https w eb site to the internet explorer. Click here to add camera’s url Enter the camera’s url
55 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 55 For Firefox, you can add the trusted as the following way: Tools ---- Options ---- Advanced --- View Certificates --- Servers Click View Certificates, and go to Servers option.
56 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 56 Go to Add Exception panel. RTSP function RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream The part in the square brackets may be omitted. user name & password: The user name and password to access the camera. This part can be omitted. IP: WAN or LAN IP address. Videostream: Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here you had better select videoSub. If you select audio, you can only hear the sound but cannot see the video. For example: IP: 192.168.1.11 HTTP Port number: 88 User name: admin Password: 123 Here I can enter one of the following URLs in the VLC. rtsp://admin:123@192.168.1.11:88/videoMain Enter the camera’s url , here take https://192.168.8.129:443 for example Click this button to add it
57 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 57 rtsp:// @192.168.1.11:88/videoMain rtsp://:123@192.168.1.11:88/videoMain rtsp://admin@192.168.1.11:88/videoMain Open the VLC, and go to Media Open Netw ork Stream option, then enter the URL into VLC. Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview.
58 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 58 If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation Guide about How to configure port forwarding. NOTE: If you modify the camera’s username or passw ord, you had better reboot the camera, or else the new username and password cannot take effect when you enter the authentication in the VLC. 4.4 Video This section allows you to configure Video stream settings, On screen display and Snapshot settings.
59 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 59 4.4.1 Settings Figure 4.37 Stream type: There are four types to identify different streams you have set. Resolution: The camera supports two types: 720P, VGA. The higher the resolution is, the clearer video will become. But the code flux will become larger too, and it will take up more bandw idth. Bit rate: Generally speaking, the larger the bit rate is, the clearer video w ill become. But the bit rate configuration should combine w ell with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead to video can not play well. Frame rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve fluently video. Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more likely you will get a better video quality, but at the cost of higher network bandwidth consumption. 4.4.2 On Screen Display This page is used to add timestamp and device name on the video. Figure 4.38 Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the video,
60 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 60 Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on the video, Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask area on the video, the mask area will be black on the video. Figure 4.39 Click Back button and return to the OSD page, click Save to take effect. Back to the surveillance window, you can see the mask area as the follow ing picture: Figure 4.40 The mask area
61 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 61 4.4.3 Snapshot Settings On this page you can set the snapshot pictures’ image quality and the storage path. Figure 4.41 Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer. Save To: FTP or SD Card. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP automatically. If select SD Card as the save path, make sure the camera has inserted in the SD card. 4.5 Alarm IP Camera supports Motion Detection Alarm, when the motion has been detected, it w ill send emails or upload images to FTP.
62 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 62 Figure 4.42 To enable motion detection, follow the steps below: Step 01: Enable Motion detection Step 02: Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera will be more easily alarmed. Select one motion sensitivity. Step 03: Trigger interval--- The interval time between two motion detections. Here supports 5s/6s/7s/8s/9s/10s/11s/12s/13s/14s/15s. Select one interval time. Step 04: Select the alarm indicator When the motion has been detected, the alarm status will turn to Detect alarm. 1 2 3 4 6 5 7
63 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 63 There are four alarm indicators: A Ring There is an embedded speaker inside the camera, so if you select Ring, when the motion has been detected, the people around the camera will hear beep alarm sound. B Send E-mail If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail Settings first. The alarm email cannot contain the alarm picture if you have not selected Take Snapshot. C Take Snapshot If you select this checkbox, when the motion has been detected, the camera will snap the live view window as a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in Video->Snapshot settings panel. If you select Send Email, at the same time the picture will be send to you as an attachment. Capture interval: The interval time betw een two pictures. D Record If you select this checkbox, when the motion has been detected, the camera will record automatically and store the record files to the SD Card. Make sure the camera has inserted SD card and you have set the SD card as the Alarm record files storage path, please go to Record—> Storage location page to verify this settings. The default alarm record time is 30s and pre-alarm record time is 5s, please go to Record—> Alarm Record page and change the alarm time settings. Step 05: Set detect area Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after settings. When something moving in the detection area, the camera will alarm.
64 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 64 Figure 4.43 Step 06: Alarm Schedule ① Alarm anytime when motion is detected Click the black button up the MON, you will see all time range turn red. When something moving in the detection area at anytime, the camera will alarm. Figure 4.44 ② Specify an alarm schedule Click the week day words, the corresponding column w ill be selected. For example, click TUE, the all column Click this button and select all time range
65 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 65 of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the camera will alarm. Figure 4.45 ③ Press the left mouse and drag it on the time boxes, you can select the serial area, Figure 4.46 Step 07: Click Save button to take effect. When the motion has been detected during the detection time in the detection area, the camera will alarm and adopt the corresponding alarm indicators. NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and anytime. 4.6 Record This section will allow you to change the record files storage path and the record time. 4.6.1 Storage Location On this page you can change the alarm and manually recording storage path.
66 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 66 Figure 4.47 Alarm Recording Location : SD card. When the camera alarmed, it w ill store the alarm files to the SD card. Make sure the camera has been inserted the SD card. On this page, you can see the available space of the SD card. Manual Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can change another one. For MAC OS, the manual recording path is: / IPCamRecord. 4.6.2 Alarm Record This page you can change the Pre-record time and Alarm record time. The default Pre-recorded time is 5s and the alarm record time is 30s, you can change another time, click Save button to take effect. 4.7 Pan/Tilt This page w ill allow you to change the pan/tilt speed and do cruise tracks settings. 4.7.1 Pan/Tilt Speed There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type and click save button . Figure 4.48
67 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 67 4.7.2 Preset Settings This section explains how to add/ delete/ alter one cruise track. There are two default cruise tracks: Vertical and Horizontal. Vertical: The camera will rotate from up to down Horizontal: The camera will rotate form left to right. Figure 4.49 Figure 4.50 Add: Add one cruise track. Delete: Select one cruise track and delete it. How to do add cruise tracks ? Firstly, Click Add button and enter a descriptive name to identify the cruise track Secondly: On the lower left of the page, you can see all preset points you have added. Select one preset point and click Add button, you can see the preset point has been added to the cruise track on the cruise track page. You need to add two or more preset points to the cruise track. All preset positions
68 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 68 Figure 4.51 Thirdly: Click OK button and the cruise track w ill take effect. You can add other cruise track as the same method. For example: I have added three preset points to the “track 1”, that means : When I select the “track 1” on the surveillance window, the camera moves as the follow ing track: upright then Right Most last downleft. Figure 4.52 After add the cruise track, back to the surveillance w indow, click Cruise, her you can see all cruise tracks you have added. The new added track name 1 Select one preset point 2 Click Add button Here you can see the preset point has been added to one track The cruise tracks have added to the “track 1”
69 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 69 There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the order of preset points or add/delete one preset points in one cruise track, Figure 4.53 Add: Select one preset points and add it to the selected cruise track. Delete: Select one preset points you have added to one cruise track, click delete. Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track. 4.7.3 Pan/ Tilt Start Mode Here section will allow you to set the stop position after the camera reboots.
70 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 70 It supports three modes: No self test, Goto home position and Goto preset point. No self test: When rebooting, the camera will not pan / tilt. Goto home position: When rebooting, the camera will pa Providing Central Management Software to manage or monitor multi-cameras n / tilt and stops at center. Goto Preset point: Select one preset position and save it. When rebooting, the camera will pan/ tilt and stops at the preset position you have set. 4.8 Path Settings If you want to upload record files and images to your FTP server，you can set FTP Settings. Figure 4.54 Figure 4.55
71 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 71 FTP server: If your FTP server is located on the LAN, you can set as Figure 3.54. If you have an FTP server which you can access on the internet, you can set as Figure 3.55. Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly. FTP Mode: Here supports two modes: PORT and PASV. Username/password: The FTP account and password. Click Save to take effect. Click Test to see if FTP has been successfully configured. 4.9 Firewall This section explains how to control the access permission by checking the client PC’s IP addresses. It is composed of the following columns: Block access from these IP addresses and Only allow access from these IP addresses.. Figure 4.56 Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only those clients whose IP addresses listed in the Only allow access from these IP addresses can access the Netw ork Camera. If you select Block access from these IP addresses, only those clients w hose IP addresses are in the IP list cannot access the Netw ork Camera. Click Save to take effect. 4.10 System In this panel, you can backup/restore your camera settings, upgrade the firmw are to the latest version, restore the camera to default settings and reboot the device.
72 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 72 4.10.1 Back up& Restore settings Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future use. Click Browse and select the parameters file you have stored, then click Submit to restore the restore the parameters. Figure 4.57 4.10.2 System upgrade Your current firmw are version will be displayed on your screen. You may go to the Device Status Device Information Page to check for the latest firmw are versions available. Click Browse, choose the correct bin file and then click System upgrade. Make sure you have unplugged the SD card. Don’t shut dow n the power during upgrade. After upgrading, you can see the upgrade result. Figure 4.58
73 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 73 Upgrade Firmware by IP Camera Tool Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the firmware. Then select Upgrade Firmware and enter the username and password, choose the firmw are file, and upgrade. Figure 4.59 Figure 4.60 CAUTION: If your camera works w ell w ith the current firmw are, w e recommend not upgrading. Please don’t upgrade the firmw are unnecessarily. Your camera may be damaged if misconfigured during an upgrade. NOTE: 1) Before upgrade the firmware, please unplug the SD card and reboot the camera, don’t upgrade the firmware in WAN through the web UI, or else the upgrade process may be failed. 2) Please ensure you have download the correct firmware package for your camera before upgrading. Read the upgrade documentation (readme.txt file) in the upgrade package before Enter the User name and password
74 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 74 you upgrade. 3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will not function correctly if a corrupt .bin file is used. 4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device System Firmware. 5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected. 6) After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to the default factory settings before using the camera. 4.10.3 Factory reset Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset button on the bottom of the camera.. Figure 4.61 4.10.4 Reboot System Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera. Figure 4.62
75 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 75 5 Playback On this page you can view the record files stored in the SD card. Section 1 Define the Record files time and Type : The storage path of record files : Here supports three types: current day, current month and All records. Another way, select the time on the time&date manually. : The type of records files, Here supports two typs: Normal record, Alarm record and All records. 1 2 3
76 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 76 : Click this button to search all record files satisfy the conditions you selected. Section 2 Search record files On this panel you can see all record files satisfy the conditions you set. Section 3 Play/Stop/Audio/Full screen buttons Please select one record file before use these buttons. Click this button to play the record files Click this button to stop the record files Open or stop audio Click this button to make full screen, and double click left mouse to exit full screen. 6 Phone APPs With Phone APPs , you can view your camera directly as a computer anywhere, anytime. This section show s the user how to set up the iPhone, and Android mobile phones to view Foscam cameras w ith Phone APPs. 6.1 APP for Android cell phones There are two w ays to install the phone App : 1) Search the APP “Foscam ip cam view er” in the Google Play directly if your cell phone has installed Google Play.
77 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 77 Figure 6.1 Dow nload and install the phone view app, then you can see the shortcut icon in your cell phone screen. 2) Enter http://play.google.com in the URL field of the brow ser, then search the APP “Foscam ip cam view er”. Dow nload and install the APP. Click the shortcut icon and login Phone APP.
78 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 78 Figure 6.2 Enter the user name and password then click Login button, you can see the following surveillance windows: Figure 6.3 The default surveillance w indow is black, you need to add devices to it and then connect the device. Please check the login window above, it was divided to 3 sections from no. 1 to 3. Default user name is admin with a blank password 1 2 3
79 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 79 Section1 Exit / Go to Device List Buttons Click this icon and exit Phone App Click this icon and back to Device List page to add cameras to the software Section2 Live view window If the camera supports PT function, here slide on the screen w ith your finger, the camera w ill rotate follow your finger direction. Section3 Playback/ Snapshot/Audio/Talk buttons Playback Click this icon to play the pictures you have captured. Snapshot Click it to make snapshot. Audio button Click it and you w ill hear sound captured by the camera’s built-in microphone. Make sure the camera supports Audio. Click the icon again and stop Audio. Talk button Click it then talk through your cell phone’s microphone w hich w ill transmit through the camera’s speaker. People w ill hear your talking through the camera’s built-in speaker. Make sure the camera supports Talk. Click the icon again and stop talking. How to add cameras to the Phone APP The following steps are required before adding cameras to the APP:
80 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 80 1） Install the IP Camera(s) w hich wants to be monitored. 2） Login the IP Camera(s) by web browser and set the IP address, port, username & password and make sure the camera can be accessed by browsers. 3） DDNS setting is a plus whenever you want to add the devices by WAN. Click the button and go to Device List page, this section will show you how to add cameras in LAN or in WAN. Figure 6.4 Section1 Back button : Click this icon and back to the surveillance window Section2 Device List Here will list all cameras that added to the software. 1 2 3
81 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 81 Section3 Add device buttons Add device in LAN : Click this icon and the APP w ill search all cameras in LAN automatically. Such as the follow ing screen: Figure 6.5 Select the camera IP and click OK to add cameras in LAN, then you can see the camera in the Device List. Add device through scanning UID (User Identification) number : UID Scan. Click this icon and scan the UID no. in the camera body, then the camera can be added to the App.
82 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 82 Figure 6.6 Normally each camera has one unique UID and UID is used for PnP function. Now our camera does not support UID number, so here you cannot allow to use UID to add device. Add device in WAN : Click this icon and you can add cameras in WAN manually. Click this icon and it pops up the following screen, here you can add cameras manually.
83 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 83 Figure 6.7 Camera Type: Our Company produces two series cameras: MJ and H.264. Here select the camera type that you w ant to add. Camera name: The Camera name is a unique name that you can give to your device to help you identify it. IP address: Fill in the camera’s DDNS host or WAN IP not LAN IP. Stream type: It has two types: Main stream and Sub stream. For cell phones, we recommend you to select Sub stream to get more fluent video. Http / Media port: For MJ cameras, here share the same port. User name &Password: The camera’s user name and passw ord. UID: If your camera supports UID, here you may fill in the UID no.. Now FOSCAM camera does not support UID. Click the icon to add camera then you can see the camera in the Device List.
84 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 84 . Select one IP address and click it, then you can enter the surveillance window. Select one IP address in the Device List and press it for a moment, it pop up the following screen: Figure 6.8 Edit: Re- edit the camera’s information, such as the Http / Media port, user name and password, and so on. Click Edit and you can go to Add camera page (Figure 6.7). Delete device: Delete the camera from the Device List. 6.2 APP for iPhones If you use iPhone, please search the APP “Foscam ip cam view er” and install it through APP Store, then you
85 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 85 can see the shortcut icon in your cell phone screen. Click the icon and you can go to “ipcam table” page directly: Figure 6.9 The default device list is null, you need to add cameras to it. Section1 Camera list Here will list all cameras that added to the software. Section2 ipcam table/ add ipcam buttons Click this icon and back to ipcam table page, here you can see all cameras that have added to the software. : Click this icon and back to add ipcam page, here you can add cameras in LAN or in WAN to the software. 1 2
86 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 86 How to add cameras to the APP？ The following steps are required before adding cameras to the App: 1) Install the IP Camera(s) which wants to be monitored. 2) Login the IP Camera(s) by w eb browser and set the IP address, port, username & password and make sure the camera can be accessed by browsers. 3） DDNS setting is a plus whenever you want to add the devices by WAN. If you want to add cameras to the App, please click this icon go to “add ipcam” page(Figure 5.10). Figure 6.10 Add device in LAN Click this button and the APP w ill search all cameras in LAN, then add it to APP automatically . Click this icon and go to “add ipcam” page
87 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 87 Figure 6.11 There is a icon after the camera name, click it and you can enter the user name, passw ord and web port to login the camera. Figure 6.12 Add device in WAN Step 1: Click the Add Camera icon to add cameras manually. Step 2: Select the camera type: mjpeg or h.284 (Figure 5.13), then enter the camera’s basic information like camera name , ip , http/media port, user name, password and so on(Figure 4.14). Figure 6.13 The cameras in LAN can be searched and added to APP automatically
88 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 88 Figure 6.14a Add H.264 Device Page Figure 6.14b Add MJPEG Device Page UID: If your camera supports UID, here you scan UID number. Now FOSCAM camera does not support UID. Device name: The Device name is a unique name that you can give to your device to help you identify it. IP address: Fill in the camera’s DDNS host or WAN IP not LAN IP. User &Password: The camera’s user name and passw ord. Media / Web port: For MJPEG cameras, here only support web port. Stream type: It has two types: Main stream and Sub stream. For cell phones, we recommend you to select Sub stream to get more fluent video.
89 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 89 Step 3: Click Add button to add cameras, then you can see the camera name in the “ip cam table” page. Figure 6.15 Surveillance windows Back to “ipcam table” page and you can see all cameras that have added. There is a icon after one camera name, click this icon and you can alter the camera’s user name, passw ord, media port and http port. Figure 6.16
90 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 90 Figure 6.17 Click one camera ip and you can see the live video. Figure 6.18 Please check the login window above, it was divided to 4 sections from no. 1 to 4. 1 2 3 4
91 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 91 Section1 Back Button : Click this icon and back to “ipcam table” page. Section2 Photo Button Click this icon and look the photos you have captured. Section3 Live view window If the camera supports PT function, here slide on the screen w ith your finger, the camera w ill rotate follow your finger direction. Section4 Snapshot/Audio/Talk buttons Snapshot Click it to make snapshot. Audio button Click it and you w ill hear sound captured by the camera’s built-in microphone. Make sure the camera supports Audio. Click the icon again and stop Audio. Talk button Click it then talk through your cell phone’s microphone w hich will transmit through the camera’s speaker . People w ill hear your talking through the camera’s built-in speaker. Make sure the camera supports Talk. Click the icon again and stop talking. Talk Snapshot Audio
92 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 92 7 APPENDIX 7.1 Frequently Asked Questions NOTE: Any questions you w ould meet, please check Netw ork connections firstly. Check the w orking status revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections. 7.1.1 How to download and installl the ActiveX for Firefox users For the first time login the camera, it may prompt you to download plugin. Figure 7.1 Drag the download file to Firefox web page and it will prompt you to Install it. Figure 6.2 Click Install Now Click here to download the plugin
93 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 93 Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you can see the surveillance window NOTE: If you could not view living video after running the ActiveX, only a red cross in the center of the video or just a black screen. Please change another port number to try. Make sure all firew all or antivirus software on your computer does not block the active download and installation. If you are unable to run the ActiveX control, try shutting dow n the firewall or antivirus program. 7.1.2 How to download and installl the ActiveX for Google Chrome users For the first time login the camera, it w ill prompt you to download the ActiveX.. . Figure 7.3 Dow nload the plugin and drag it to the Extensions page of Google Chrome.
94 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 94 Figure 7.4 Click Add button to install the Plugins. Figure 7.5 Reboot the brow ser and relogin the camera, you will see the surveillance window. Go to Extensions page Click Add button to install the plugin
95 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 95 7.1.3 I have forgotten the administrator password To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds. Upon releasing the reset button, wait for 20 seconds, the camera w ill reboot and the username and password will return to the factory default administrator username and passw ord. Please power on the camera before reset Default administrator username: admin Default administrator password: No password 7.1.4 Camera can not record when I click Record button or I can’t change the manually record path When you use Windows7 or Vista, you may be not able to do manually record or change the record path because of the security settings of computer. There are two ways to resolve this problem: (1) Please add the camera as a trusted site to resolve this issue. The steps are IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd (2) Open IE browser, then right click, select “Run as administrator” 7.1.5 Subnet doesn’t match Check whether your ipcamera in the same subnet of your computer. The step is Control PanelNetwork ConnectionsDbclick Local Area Connections  Choose GeneralProperties.(Figure 3.23/3.24) Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise you can't access camera. 7.1.6 No Pictures Problems The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you will see no video image. You can resolve this problem by this way: Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE browserToolInternet ProperSecurityCustom LevelActiveX control and Plug-ins. Three options of front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows: Enable: Download unsigned ActiveX controls Enable: Initialize and script ActiveX controls not marked as safe
96 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 96 Enable: Run ActiveX controls and plug-ins Figure 7.6 If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Don’t use port 88. Figure7.7 NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could not see video, please shut down firew all or anti-virus software to try again. 7.1.7 Can’t access IP camera in internet There are some reasons: 1、ActiveX controller is not installed correctly 2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try again. (Figure7.7) 3、Port forwarding is not successful(Figure4.30) Check these settings and make sure they are correct.
97 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 97 7.1.8 UPnP always failed UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding automatically because of firewall or anti-virus softw are. It also has much relation w ith router’s security settings. So we recommend you do port forwarding manually. You can view your camera in internet successfully after you do port forwarding manually in your router(Figure 4.30). 7.1.9 Camera can not connect wireless If your camera could not connect wireless after you set w ireless settings and plug out the cable. Please check whether your settings are correct or not. Normally, camera can’t connect w ireless mainly because of w rong settings. Make sure broadcast your SSID; use the same encryption for router and camera. 7.1.10 Can’t see other cameras listed in multi-device when using remote access If you want to view all the cameras via the WAN, verify that each camera added in the multi-device settings can be accessed by using the DDNS name and port number. Use the DDNS domain name not the camera’s LAN IP. (For more details see: How to add cameras in WAN) 7.2 Default Parameters Default network Parameters IP address: obtain dynamically Subnet mask: obtain dynamically Gateway: obtain dynamically DDNS: Embedded FOSCAM domain name Username and password Default admin username: admin w ith a blank password 7.3 Specifications ITEMS FI9821W Image Sensor Image Sensor 1/4"Color CMOS Sensor Display Resolution 1280*720 Pixels Lens f: 2.8mm, F:2.4 Mini. Illumination 0.5Lux
98 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 98 View angle 70 degrees Video Image Compression H.264 Resolution 720p（1280*720），VGA（640*480） View H.264 dual streaming Image adjust The brightness, contrast, saturation , is adjustable Infrared mode Automatic , manual (on/off) Light Frequency 50Hz, 60Hz Night visibility Φ5mm 11 IR LEDs, Night visibility up to 8 meters Pan/Tilt Angle Horizontal:300° & Vertical: 120° Network Ethernet One 10/100Mbps RJ-45 Supported Protocol TCP/IP、UDP/IP、HTTP、SMTP、FTP、DHCP、DDNS、UPNP Wireless Standard WIFI(IEEE802.11b/g/n) Support IP address static IP address, dynamic IP address Power Pow er Supply DC 5V/2.0A (EU,US,AU adapter or other types optional) Pow er Consumption 8Watts (Max.) Alarm Alarm detection The motion detecting, detection threshold Settings Alarm inform Support Email、FTP etc alarm inform w ay Hardw are Interface SD CARD SD CARD (Support to 32G) Audio Input/Output One audio input jack, One audio output jack. Reset Buttons One Reset Ethernet One 10/100Mbps RJ-45 Wireless Interface WIFI antenna Environment Operate Temper. 0° ~ 55°C (32°F ~ 131°F) Operating Humidity 10% ~ 80% non-condensing Storage Temper. -10°C ~ 60° (14°F ~ 140°F) Storage Humidity 0% ~ 90% non-condensing Physical Dimension 117(L) x114(W) x129mm(H) Gross Weight 814g(Color Box Size:245 x 145 x 165mm) Net Weight 348g PC Requirements CPU 2.0GHZ or above Memory Size 256MB or above Display Card 64M or above Supported OS Microsoft Windows 2000/XP/Vista/Windows7-32bit/Windows7- 64bit/Windows8- 32 bit/ Window s8-64bit/ mac Browser IE6 and above version or compatible browser, Firefox or other standard browsers Software Upgrade Upgrade from netw ork Certification CE,FCC
99 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 99 7.4 CE & FCC Electromagnetic Compatibility (EMC) FCC Statement This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions.  This device may not cause harmful interference, and  This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the installation manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is like to cause harmful interference, in which case the user will be required to correct the interference at his own expense. FCC Caution Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. CE Mark Warning This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. 7.5 WARRANTY ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always attempts to provide you the very best of service.
100 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 100 No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was purchased from an authorized distributor or authorized reseller. Distributors may sell products to resellers who then sell products to end users. No warranty service is provided unless the product is returned to an authorized return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty implications. If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask for return/replacement/repair service. Hardware Warranty Information  FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for accessories. Limited Hardware Warranty  FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of FOSCAM. This limited hardware warranty does not cover:  Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.  Usage that is not in accordance with product instructions.  Failure to follow the product instructions.  Abuse firmware upgrade without the authorized technician’s guidance.  Normal wear and tear. Return Procedures  Please read FOSCAM warranty policy & policy of your reseller first before sending items back to point-of-purchase.  Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your reseller to track your return much easier and help them expedite processing your request.  After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.  Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back. Replacement Services
101 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 101  If customers ask for replacement service, please contact point-of-purchase and follow their policy.  Our technicians will inspect all items returned for replacement requests. If the retuned product is found in working order, we will return the same item received. However customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.  If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers.  If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a “Substitute” item at the same equal value.  We do not provide exchange and replacement due to normal hardware upgrade according the market after 14 days after the product is delivered.  Our technicians will test the product before send out the replacement, any other demand for more than two times replacement for the same product during replacement limit will be rejected.  Replaced products are warranted from the balance of the former warranty period. Warranty Forfeiture  Warranty is void if purchase from unauthorized distributor or reseller.  Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.  Warranty is void for mishandling, improper use, or defacing the product.  Abuse firmware upgrade without the authorized technician’s guidance.  Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes.  Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.  Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)  Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.  Damage caused by improper installation of third-party products.  Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.  Product beyond limited warranty. Shipping Fee  If products are defective or damaged under normal use or operation in the replacement limit, distributors or resellers are responsible for the shipping cost the product back to
102 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 102 customers, customers should assume the shipping cost send the product to the point-of-purchase.  During replacement limit, if customers ask for replacement due to the product does not fit for customer’s personal expectation, customers should responsible for both shipping fee.  Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still in warranty limit. Repair Service Out Of Warranty  FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee contains device cost and service fee. Device cost (including accessories) is the standard uniform price provide by FOSCAM.  Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this service.  Our technicians will quote the total price after detect the product, If customers refused to repair after the quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free.  Repaired product out of warranty will obtains 3-month warranty from the date of the product back to customers. Limitation of Liability  FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your reseller promised some extra commitment or warranty; please ask for written documents to protect your rights and interests.  FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.  FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it without incurring any liability. All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM Intelligent Te chnology Limited., registered in the U.S. and other countries. 8 OBTAINING TECHNICAL SUPPORT While we hope your experience with the IPCAM netw ork camera is enjoyable and easy to use, you may
103 wwwwwwww..ffoossccaamm..ccoomm SShheennzzhheenn FFoossccaamm IInntteelllliiggeenntt TTeecchhnnoollooggyy CCoo..,, LLiimmiitteedd TTeell:: 8866 775555 22667744 55666688 FFaaxx:: 8866 775555 22667744 55116688 103 experience some issues or have questions that this User ’s Guide has not answ ered. If you have problem w ith FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems. If our reseller cannot provide service, please contact our service department: tech@foscam.com FCC STATEMENT This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. RF warning statement: The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction. This device and its antenna( s) must not be co-located or operation in conjunction with any other antenna or transmitter.

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