ShenZhen Foscam Intelligent Technology R4S UHD 4.0MP Wi-Fi Camera User Manual 1

ShenZhen Foscam Intelligent Technology Co., Ltd. UHD 4.0MP Wi-Fi Camera 1

user manual

UserUser ManualManualIndoor FHD IP CameraModel: R4SV1.0
Table of ContentsSecurity Warning........................................................................................................................................................ 11 Overview.................................................................................................................................................................. 11.1 Key Features................................................................................................................................................11.2 Read Before Use.........................................................................................................................................21.3 Package Contents.......................................................................................................................................21.4 Physical Description................................................................................................................................... 21.5 Micro-SD Card............................................................................................................................................. 32 Access the IP Camera........................................................................................................................................... 42.1 Wired Connection........................................................................................................................................42.2 Wireless Connection...................................................................................................................................52.3 Access the Camera in WAN...................................................................................................................... 52.4 Using the VLC player..................................................................................................................................92.5 IP camera connection to the server....................................................................................................... 113 Surveillance Software GUI..................................................................................................................................123.1 login Window..............................................................................................................................................123.2 Setup Wizard............................................................................................................................................. 133.3 Surveillance Window................................................................................................................................ 134 Advanced Camera Settings................................................................................................................................ 204.1 Setup Wizard............................................................................................................................................. 204.2 Status.......................................................................................................................................................... 204.3 Basic Settings............................................................................................................................................ 224.4 Network.......................................................................................................................................................314.5 Video........................................................................................................................................................... 444.6 Detector...................................................................................................................................................... 484.7 Record.........................................................................................................................................................514.8 PTZ..............................................................................................................................................................554.9 Firewall........................................................................................................................................................594.10 System......................................................................................................................................................605 Playback.................................................................................................................................................................646 Appendix................................................................................................................................................................ 666.1 Frequently Asked Questions................................................................................................................... 666.2 Default Parameters...................................................................................................................................746.3 Specifications.............................................................................................................................................746.4 CE & FCC...................................................................................................................................................766.5 Warranty..................................................................................................................................................... 766.6 Statement................................................................................................................................................... 797 Obtaining Technical Support...............................................................................................................................81
1Security Warning1. Please change the password of your camera regularly, using a combination of numbers, letters andspecial characters.2. We recommend that you regularly update your camera to the latest available software and firmwareversions to help ensure the best experience for your camera.1 OverviewFOSCAM Indoor FHD IP Camera is an integrated wireless IP Camera with a color CMOS sensor whichenable to view in High Definition resolution. It combines a high quality digital video camera, with apowerful web server, to bring clear video to your desktop and mobile devices no matter where by yourlocal network or over the Internet.These cameras support P2P function. Thanks to the P2P easy access technology, you don’t need to docomplicated Port Forwarding and DDNS settings, you just need to scan the QR code on the bottom ofthe camera to connect it to smart phone, or input the UID on CMS software to realize remote access.FOSCAM IP Camera provides users with more comprehensive controls over a monitored site. Thecamera supports H.264 video compression technology, dramatically reduces file size and saves networkbandwidth.The camera is based on the TCP/IP standard. A built-in WEB server inside which could support InternetExplorer simplifies the management and maintenance of your device is simplified by accessing thewebsite of your camera through network.The camera is designed for indoor surveillance with wide applications such as at home, in retail storeand in office. Controlling the camera and managing images are simplified by using the provided webinterface across the network in either wired or wireless way.FOSCAM provides Smart Phone APP for Android and iPhone users, please search and install FoscamApp named Foscam on App Store and Google Play for iOS and Android devices, then you can view yourcamera anywhere, anytime on your smart mobile devices.1.1 Key FeaturesStandard H.264 video compression algorithm to satisfy the transmission of high definition video innarrow bandwidth networkP2P feature for easy access4.0 Mega-PixelSupports IE/Firefox/Google/Safari browser or any other standard browsersSupport WEP,WPA-PSK and WPA2-PSK EncryptionWireless connection is compliant with IEEE 802.11b/g/n WI-FI, up to 150MbpsIR Range of R4S up to 10m (33ft)
2Support image snapshotSupport dual-streamSupport SD Card storage up to 128GBSupport IR-Cut auto switchEmbedded free FOSCAM DDNS(dynamic domain name service) ServiceSupporting the Third Party Domain Name ServiceSupport two-way audioSupport ONVIF protocolsMulti-level users management with password protectionMotion detection alert via email or upload image to FTPProvide free Android and iPhone APP for viewing live video provide free Central ManagementSoftware to manage and monitor multiple camerasSupport record scheduleSupports Wide Dynamic RangeSupports Magic zoomSupports voice promptSupports 2.4GHz and 5GHz network1.2 Read Before UsePlease first verify that all contents received are complete according to the Package Contents listed below.Before the IP Camera is installed, please carefully read and follow the instructions in the Quick SetupGuide to avoid damage due to faulty assembly and installation. It also ensures the product is usedproperly as intended.1.3 Package Contents● IP Camera × 1● Power Supply × 1● Quick Setup Guide × 1● Wi-Fi Antenna×1● Mounting bracket×1● Ethernet Cable1.4 Physical DescriptionFront panel Rear panelFront panel:
3LENS: Fixed focus lens.Infrared LED: Infrared LEDs for night vision.Microphone: Built-in microphone.Micro SD Card slot: Supports up to 64GB SD card for storing the video.Reset: Reset: Push and hold the Reset button for more than 10 seconds to set the camera to factorydefault, the Power light will blink every 0.4 seconds;Rear panel:LAN: 10/100 Mbps RJ-45 port for wired connectionPower: DC 5V/2A Power supply.Speaker: Built-in speakerAntenna: Used to connect external wireless antennaThe flashing status of the Power light and Network light are shown in the following table.LightFlashing StatusDescriptionPower lightoffThe power don't work properly.onThe power supply works fine.Flashing every 0.4 secondsReset to take effectNetwork lightoffNo Wireless connectionConstant FlashWired connectionSlow Flash every 1.0 secondWi-Fi connectedFlashing every 0.2 secondsEZLink takes effect1.5 Micro-SD CardThis camera supports SD Card.When you plug in the SD card during the camera work process, please reboot the camera again, or elsethe SD Card may be cannot work well.Go to the SettingsDevice StatusDevice Status page, you can see the SD card status.
42 Access the IP Camera2.1 Wired Connection1. Mount the antenna and make it stand vertically.2. Connect the camera to the LAN network (Router or Switch) via network cable.3. Connect the power adapter to the camera.4. Visit Foscam official website http://www.foscam.com , select “Support > Download Center >Software Tools”, then you can find the “Equipment Search Tool”, download the tool to your computer, theicon shows as below:The camera supports HTTP and HTTPS protocols, you can access the camera in two ways.(1) http:// LAN IP + HTTP Port NO.The default HTTP port NO. is 88. Double click the Equipment Search Tool icon to run, and it should findthe camera’s IP address automatically after you plug in the network cable.Double click the IP address of the camera; the camera login page should be open in your defaultbrowser.(2) https:// LAN IP + HTTPS Port NO.The default HTTPS port NO. is 443. You can use the URL to access the camera: https:// LAN IP +HTTPS port NO.Go to Settings - Network - Port panel, you can see and change the HTTP and HTTPS port NO.
5NOTE：When logging in for the first time, you will need to download and install the add-on.2.2 Wireless ConnectionThere are some ways of wireless connection: EZLink connection.EZLink connection: Use the mobile phones or other mobile devices to download APP, thenconnect the camera and the wireless router by the APP. The procedure of the EZLink connection,please refer to the Quick Setup Guide.2.3 Access the Camera in WAN2.3.1 Static IP AddressesUsers with static IP addresses do not need to set DDNS service settings for remote access. After youhave finished connecting the camera using the LAN IP address and port forwarding, you can access the
6camera directly from Internet using the WAN IP address and port number.How to Obtain the WAN IP address from a public website ？To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.Your current WAN IP will be shown on the webpage.2.3.2 Remote AccessIf you want to access your camera by web browser outside of your LAN, you need to configure followingconfigurations.1. Choose “Settings” on the top of the camera web page, then go to the “Network > IP Configuration”section on the left side of the screen, then uncheck the Obtain IP DHCP.2. Enable UPnP and DDNS in the camera’s settings page. We recommend you to use the DDNS byfactory default.IP Address: Set this in the same subnetas your computer , or keep it as default.Subnet Mask: Keep it as default.Gateway and DNS Server: Set it to theIP address of your router.
73. You can see the port of your camera here. If you want to set Remote Access for several cameras onthe same network, you will need to change the HTTPS port for each camera.4. If the UPnP of the router has been enable, you do not need to perform following steps. Otherwise,you need to select one of the following methods to configure port forwarding on your router. For thesesteps, we will be using the TP-LINK brand wireless router as an example.If there is a UPnP function in your router：Choose “Forwarding > UPnP”, make sure that the Current UPnP Status is Enabled.Select Yes and click Save.Click Enable DDNS and click Save.The content in the Manufacture’s DDNScolumn is the domain name of your camera.
8If there is no UPnP function in your router：You need to manually add port forwarding, refer to the following steps. You need go to the “Forwarding >Virtual Servers” panel for setup.Click Add New.Input the port and IP address ofyour camera and click Save.Here you have finished thePort Forwarding setup.
95. Now you can access your IP camera by https://domain name: HTTPS port via the Internet.2.4 Using the VLC playerThe camera supports RTSP streaming, here you can view the camera by VLC player.RTSP URL rtsp:// [user name][:password]@IP:Port number/videostreamThe part in the square brackets can be omitted.user name & password: The user name and password to access the camera. This part can beomitted.IP: WAN or LAN IP address.Port NO. : If there is the RTSP port number on the Port page, you must only use RTSP port number.otherwise, you must only use http port number.Video stream: Three modes are supported: video Main, video Sub and audio. Video Sub is a betterchoice in bad network condition. If you select audio, you can only hear sound without seeing picture.For example:IP: 192.168.1.11RTSP Port number: 554User name: adminPassword: 123Enter either one of the following four URLs in the VLC1．rtsp://admin:123@192.168.1.11:554/videoMain2．rtsp:// @192.168.1.11:554/videoMain3．rtsp://:123@192.168.1.11:554/videoMain4．rtsp://admin@192.168.1.11:554/videoMainOpen the VLC, and go to “Media”--”Open Network Stream” option, then enter the URL in VLC.
10Sometimes you may need to enter the user name and password for another time. Click OK and you cansee the real-time preview.
11If you cannot play the video in the VLC player, please check the port mapping.NOTE:If you modify the camera’s username or password, you had better reboot the camera to apply the newusername and password in authentication in the VLC.2.5 IP camera connection to the serverDevice supports ONVIF 2.2.1 protocol, You can easily access NVR with ONVIF or server with ONVIF.
123 Surveillance Software GUIPlease refer to the section 2.1 if you install the camera for the first time. You can start to learn aboutsoftware operation in the computer.3.1 login WindowSection1 Enter the Username and passwordThe default administrator username is “admin” with no password, please change the password the firsttime you use and prevent unauthorized users login the camera.Section2 StreamThe camera supports two stream modes: Main stream and sub stream. Select Main stream if you wantto access the camera from LAN and sub stream will be better if you want to access the camera fromInternet.Note:Select sub stream to ensure a more fluent video under narrow network bandwidth.Section3 Select the languageYou click on the language dropdown list to select language.Section4 login the cameraClick “Login” button.NOTE：When setting up your camera for the first time, it will request that you modify the default usernameand/or password if both are still set to default. Input the new username and password, click "Modify" tocomplete the modification. You will now use the new username and password to login to the camera inthe future.
133.2 Setup WizardYou will go to “Setup Wizard”automatically after your first-login, where you can set the basicparameters of camera, such as camera name, camera time, wireless settings, IP configuration.3.3 Surveillance WindowSection 1 FOSCAM Logo/ Live Video / Settings/Playback: FOSCAM LOGO1253746
14: Path to surveillance window. Click this button to go back to the surveillance window: Path to Administrator Control Panel, Click it, to go to Administrator Control Panel and doadvanced settings.: Click this button to go back to the Playback panel to view the stored audio filesstored in the SD Card.Section 2 Multi-Device WindowThe firmware inside the camera supports up to 9 cameras being monitored at the same time. You canadd other cameras in multi-device setting.Section 3 Mode/ Stream / WDR / NAA / Mirror/ Flip buttons / ZoomMode1) 50HZ ---------Indoor surveillance (Region: Europe, China)2) 60HZ ---------Indoor surveillance (Region: USA, Canada)3) Outdoor------Outdoor surveillanceStreamThe default stream supports multiple modes, For example: HD Mode/720P/23fps/2M meanings: Streamtype / Resolution / Maximum frame rate/ Bit rate. (Different models support different specific mode. )Stream type : It is used to identify the stream type.ResolutionThe bigger the resolution, the better of the image quality is. If you are accessing the camera viainternet and want to get more fluent video streaming, please select resolution VGA.Maximum frame rateYou should lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15,you can achieve fluently video. The maximum frame rate for each model is different, please see the“Specifications”.Bit rateGenerally speaking, the larger the bit rate is, the clearer video will become. But the bit rateconfiguration should combine well with the network bandwidth. When the bandwidth is very narrow,and bit rate is large, that will lead to video can not play well.You can reset the stream type on Settings-> Video-> Video Settings panel.After changing, please reboot the camera and you can see the modification.WDRIn surveillance, WDR (Wide Dynamic Range) is intended to provide clear images even under backlighting, where the intensity of illumination varies a lot—namely when there are very bright and verydark areas simultaneously in the camera's field of view.
15NAANAA(Network Auto-Adaptability) can make IP camera change the real-time rate to adapt differentnetwork conditions. It can supply better preview experience. The default NAA setting is off.“Zoom in” or ”Zoom out”Click or ,The focal length of the camera lens will be larger or shrink, you can adjust the focusdistance to the target object size, access to high-definition screen.Pan/Tilt Control1----- Up control button, 2-----Down control button,3------Left control button, 4------Right control button,5----- Up-Left control button6----- Up-Right control button7----- Down-Left control button8----- Down-Right control buttonClick this button and go to centerSection 4 Cruise / Preset settingsCruise SettingsThe default cruise tracks have two types: Vertical and Horizontal.Vertical: The camera will rotate from up to down.Horizontal: The camera will rotate from left to right.
16: Start cruise. : Stop cruise.If you want to define or change the cruise trace, please go to Settings PTZ Preset Settings panel.How to do cruise?Firstly: Select one track in the track dropdown list.Secondly: Click Start cruise button, the camera will cruise following the predefined path.Thirdly: Click stop button and finish cruising.Preset settingsIPCam supports 16 preset positions, which is considered enough for DIY home & small businesssurveillance marketThe default preset position is Topmost, Bottom most, Left most, right most, you can add other presetpositions.Add Click this icon to save the position you need the camera to rememberDelete Select one preset position and click this button to delete it.GO Select one preset position in the preset drop-down list and click Go to make the cameramove the preset positionHow to do preset position?Firstly, move the camera and stop at a desired place where you want make preset position.Secondly, click button and enter a descriptive name for the preset position. The preset positioncannot contain special characters. Then click OK to save it. If you want to reset the preset position, clickCancel.After that, you can move the camera and stop at another place, and set another preset position. You cando all the 16 preset positions with this method.If you want to see one preset position you have set, only select the preset position name from the presetSelect one of these.
17drop-down list, and click go button, the camera will go to the preset position.Section 5 IR LED Lights / Color AdjustmentClick Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule.Auto: Select it and the camera will adjust the infra led (on or off) automatically.Manual: Select it and you can turn on or turn off the infra led manually.Schedule: Select it and the IR led light will be off at the schedule period. If you want to define or changethe IR led lights schedule time, please go to Settings--->Video---> IR LED Schedule page.Color AdjustmentIn this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.Section 6 OSDIf you have added time and camera name in the video, you can see it in the live window.Go to Settings ---Basic settings---Camera name panel, and you can change another device name.The default device name is anonymous.Go to Settings ---Basic settings---Camera time panel and adjust the device time.Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.Section 7 Play/ Stop/ Talk/ Audio/ Adjusting the sound/ Snap/ Record/ Full screenbutton1----- Play Click it to play the video of the camera2----- Stop Click it to stop the video of the camera3----- Talk Click the button and the icon will become to , then talk to the microphone thatconnected with PC, people around the camera can here your voice. Click the icon again and stop talking.
184----- Audio Click this icon, the icon will become to you can hear the sound around the cameraby the earphone or speakers that connected with PC.5----- Adjusting the sound Click this icon, the icon will become to ,youcan change the sound of the camera.6----- Snapshot Click it to make snapshot and it pop-up a window which picture you snapshot, rightclick in the window and save the picture to anywhere you want.7----- Record Click the icon and the camera start recording, you can see a green dot in the livewindow. Click again and stop recording. The default storage path is C:\IPCamRecord. You can changethe storage path: Go to Settings- >Record->Storage Location panel.8----- Full Screen Click it to make full-screen, or you can double click the surveillance screen to makefull-screen. Double click again and exit full-screen.Onscreen Mouse ControlRight click the mouse and you can adjust the screen ration, full screen and Zoom up.Keep ration: Select it and the camera will adjust the size of live window based on the the computermonitor automatically. Sometimes there is a black border around the video, please select Keep ration toget a better visual quality .Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.Zoom up: Select it and you can see a bigger screen than before.First Method: Here is a convenient and fast solution to Zoom up/down screen by Clicking Video Screenand adjusting Mouse pulley, or by press the CTRL key and click the mouse left button.Second Method: Click it and the live view will be digital zoomed up, then click Zoom Down and the liveview back to original size.
19When you select the Full Screen, then click right mouse, there is a Screen PTZ button.Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction youprefer, press the left mouse, the camera will move to the corresponding direction. Loosen the mouse andstop moving. Press Esc button or double click right mouse and cancel the function.NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.
204 Advanced Camera SettingsClick the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.4.1 Setup WizardPlease go to section 3.2 to find the way to set it.4.2 StatusStatus contains four columns: Device Information, Device Status, Session Status and Log, it will showyou various information about your camera.4.2.1 Device InformationCamera Model: The camera model NO.Camera Name: The Device Name is a unique name that you can give to your device to help you identifyit. Click Basic Settings and go to Camera name panel where you can change your camera name. Thedefault device name is anonymous.Camera ID: Display the wired MAC address of your camera. For example Device ID is 000C5D00008,the same MAC ID sticker is found at the bottom of the camera.Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel andadjust the time.System Firmware Version: Display the System Firmware version of your camera.Application Firmware Version: Display the application firmware version of your camera.Plug-In Version: Display the plug-in version of your camera.
214.2.2 Device StatusOn this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI statusand so on.4.2.3 Session StatusSession status will display who and which IP is visiting the camera now.4.2.4 LogThe log record shows who and which IP address accessed or logout the camera.
22Reboot the camera and clear the log records.4.3 Basic SettingsThis section allows you to configure your camera’s Name, Time, Mail, User account and Multi-Device.4.3.1 Camera NameYou can define a name for your camera here such as apple. Click Save to save your changes. The aliasname cannot contain special characters.4.3.2 Camera TimeThis section allows you to configure the settings of the internal system clocks for your camera.
23Time Zone: Select the time zone for your region from the dropdown menu.Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server.Choose the one that is closest to your camera.Sync with PC: Select this option to synchronize the date and time of the Network Camera with yourcomputer.Manually: The administrator can enter the date and time manually. Note select the date and time format.use DST: Select the daylight saving time from the dropdown list.Click Save button and submit your settings.NOTE: If the power supply of camera is disconnect, you need set the camera’s time again.4.3.3 User AccountsHere you can create users and set privilege, visitor,operator or administrator. The default useraccount is admin, with a blank password. You can enter the users accounts of visitor, operator andadministrator Manually.
24How to change the password?Firstly, select the account which you want to change the password, then select “Change password”,enter the old password and the new password, lastly click modify to take effect.How to add account ?Select one blank column, then enter the new user name, password and privilege, last click Add to takeeffect. You can see the new added account on the Account list.
25Delete：Select the account which you want to delete, then click Delete button to take effect.NOTE: The default admin account cannot be deleted, but you can add other administrator users.How to change the username ?Firstly, select the account which you want to change the username, then select “Change username”,enter the new password, lastly click modify to take effect.
264.3.4 Multi-CameraIf you want to view multi-surveillance screens on one window, you need to login one camera, and set itas the main device, and do Multi-Device Settings, add other cameras to the first one camera. Before youdo multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to thecameras if there is 8 cams installed.The firmware within the camera can support a maximum of 9 devices monitoring all at the same time.This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and viewmulti-surveillance screen on one window.Add cameras in LANIn Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the defaultone. You can add more cameras in the list in LAN for monitoring. The camera’s software supports up to 9IP Cameras online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, theAlias, Host and Http Port will be filled in the boxes below automatically. Enter the correct username andpassword then click Add. Add more cameras in the same way.
27Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show youwhich series the camera belongs to.1 Click it, camera model, alias,host and HTTP Port will befilled in the following boxesautomatically.2 Enter the User name andpassword of the 2nd camera.3 Click Add to take effect.
28Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.Add cameras in WANIf you want to view all cameras via the internet(remote computer), you will need to add them using DDNSdomain name. Firstly, make sure all of the cameras you added can be accessed through the internet.(The way to configure DDNS is in chapter 4.4.4)Login to the first camera using a DDNS domain name and port.
29Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domainname, port number. Enter user name and password and then choose Add.1 ---- The camera model: MJ or H264.2 ---- The 2nd camera’s name3 ---- Fill in the 2nd camera’s DDNS host not LAN IPNOTE: The MJ series have the same HTTP Port NO. and Media Port NO.4 ---- Enter the 2nd camera’s user name and password5 ---- Click Add button and to take effectNOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.Use DDNS domainname and port to loginMake sure each camera you need addcould login with DDNS name and port.
30Return to video window. You will see all of the cameras accessible through the internet.When you are away from home, you can use the first camera’s DDNS domain name and port to view allthe cameras via internet.4.3.5 Status LightYou can enable or disable status light.
314.3.6 Voice PromptOn this page, you can enable or disable voice prompt. Select “Yes” to enable or select “No” to disable.4.4 NetworkThis section will allow you to configure your camera’s IP, DDNS, Wireless Settings, UPnP and Port.4.4.1 IP ConfigurationIf you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in thesame subnet of your router or computer.Changing settings here is the same as using the Equipment Search Tool.It is recommended that you use the subnet mask, gateway and DNS server from your locally attachedPC. If you don’t know the subnet mask, gateway and DNS server, you can check your computer’s localarea connection as follows:Control Panel →Network Connections →Local Area Connections →Choose Support →Details
32If you don’t know the DNS server, you can use the same settings as the Default Gateway.4.4.2 Wireless SettingsStep 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on theleft side of the screen, then click “Wireless Settings.”Set the same Subnet Mask andgateway of the camera with yourPC.There are two DNS servers. Youcan set any of them. Same withgateway is also OK.
33Click the Scan button and the camera will detect all wireless networks around the area. It should alsodisplay your router in the list.Step 2: Click the SSID (name of your router) in the list, the corresponding information related to yournetwork, such as the name and the encryption, will be filled into the relevant fields automatically.You will only need to fill in the password of your network. Make sure that the SSID, Encryption and thepassword you filled in are exactly the same for your router.Click the Page number to see other wirelessnetworks devices if there are more than 10.Click the Scan buttonto search for wirelessnetworks.1 Click the SSID of your router andthe relevant information will be filledin the fields automatically.2 Enter the passwordof your router.3 Click Test to checkif the password iscorrect or not.
34Step 3: Please click on the Save button after all settings have been entered and disconnect the networkcable. Never shut down the power of the camera until the IP camera is able to connect to the wirelessnetwork.The LAN IP address will disappear on the window of Equipment Search Tool when the camera isconfiguring a wireless connection. Wait about 1 minute, the camera should obtain a wireless connection,and the LAN IP of the camera will show again on the window of the Equipment Search Tool. The IPaddress may have changed after the camera receives a wireless connection; we recommend setting astatic local IP address if this IP address changes by right clicking the camera in Equipment Search Tool,setting a static IP, and pushing OK.Congratulations! You have set up the wireless connection of the camera successfully.NOTE :If you fail to make a wireless connection, please refer to your seller or contact us directly forassistance.4.4.3 DDNSIf you need Foscam DDNS, you can apply it on DDNS page.First Enable DDNS, then select “myfoscam.org” from DDNS Server list, click “Get My DDNS Now”.Then login your Foscam Cloud account for myfoscam.org, and click “Get DDNS”.
35If you don’t have a Foscam Cloud account, click “Tap HERE” to register one, then click “Get DDNS”.
36After get DDNS, click “Finish” to go back to DDNS settings.If the network error, you fail to get the DDNS, please try again.
37Once you success get Foscam DDNS, you can follow below step to use.Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel,you can see the domain name.Now you can use http:// Domain name + HTTP Port to access the camera via internet.Take hostname test09.myfoscam.org and HTTP Port no. 800 for example, the accessing link of thecamera via internet would be http:// test09.myfoscam.org:800
38Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to useManufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service.User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com4.4.4 UPnPThe default UPnP status is closed. You can enable UPnP, then the camera’s software will be configuredfor port forwarding. Back to the “Device Status” panel, you can see the UPnP status:The camera’s software will be configured for port forwarding. There may be issues with your routerssecurity settings, and sometimes may error. We recommend you configure port forwarding manually onyour router.
394.4.5 PortThis camera supports HTTP Port. HTTP Port is used to access the camera remotely. If you want toaccess the camera and view the video, the HTTP Port must both be configured correctly.HTTP port: By default, the HTTP is set to 88. Also, they can be assigned with another port numberbetween 1 and 65535. But make sure they can not be conflict with other existing ports like 25, 21.Another way to change the HTTP port NO.Step 1: Open the Equipment Search Tool, select the camera you would like to change the port of, rightclick on the IP address, and click on ”Network Configuration”, this brings up the network configurationbox as flowing figures.Select which camerayou’d like to change theport for, and right click .Modify the Http Port .Enter the Username andpassword,click OK.
40Step 2: Enter the username and password of the Administrator (default username is admin with a blankpassword), and click “OK” to apply changes.Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In ourexample it was changed to 2000, so we see http://192.168.1.110:2000 in Equipment Search Tool. Also,the LAN IP address is now fixed at a static IP address of http://192.168.1.110:2000. This IP address willnot change even if the camera is powered off and back on, the camera will remain on this LAN IPaddress. This is very important that a static LAN IP address is set, or you may have problems later withremote access and seeing the camera remotely if the camera loses power and reconnects on a differentLAN IP address. Make sure you set a static LAN IP address!If the camera cannot be accessed, please make sure the port forwarding is succeed.HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPSport.ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another portnumber between 1 and 65535(except 0 and 65534). But make sure they can not be conflict with otherexisting ports.4.4.6 Mail SettingsIf you want the camera to send emails when motion has been detected, here Mail will need to beconfigured.
411---- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port isusually set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport LayerSecurity usually is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLSand SMTP Port must be set to 465 or 25 or 587, which port you choose should be decided by whichTransport Layer Security you select.2---- SMTP Username/ password ID account and password of the sender email address3---- Sender E-mail Mailbox for sender must support SMTP4---- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers5---- Save Click Save to take effect6---- Test Click Test to see if Mail has been successfully configured.Click Test to see if Mail has been successfully configured.
42If the test success, you can see the Success behind the Test, at the same time the receivers will receivea test mail.If the test fails with one of the following errors after clicking Test, verify that the information you enteredis correct and again select Test .1) Cannot connect to the server2) Network Error. Please try later3) Server Error4) Incorrect user or password5) The sender is denied by the server. Maybe the server need to authenticate the user, please check itand try again6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server7) The message is denied by the server. Maybe because of the anti-spam privacy of the server8) The server does not support the authentication mode used by the device4.4.7 FTP SettingsIf you want to upload record files and images to your FTP server，you can set FTP Settings.
43Figure aFigure bFTP server: If your FTP server is located on the LAN, you can set as Figure a.If you have an FTP server which you can access on the internet, you can set as Figure b.Port: Default is port 21. If changed, external FTP client program must change the server connection portaccordingly.FTP Mode: Here supports two modes: PORT and PASV.Username/password: The FTP account and password.Click Save to take effect.Click Test to see if FTP has been successfully configured.4.4.8 P2PAccess the IP Camera by Smart Phone (Android or iOS operating system)First of all, you must open the P2P function of the IP Camera at “Settings --> Network --> P2P.”
44Foscam App named Foscam on App Store and Google Play for iOS and Android devices.NOTE：If the QR code scanning is not successful, please input the UID on the bottom of the camera manually.4.5 VideoThis section allows you to configure Video stream settings, On screen display and Snapshot settings.4.5.1 Video SettingsThere are two ways to set the stream video settings. They are main stream video settings and substream video settings.Stream Type: There are four types to identify different streams you have set. If select the HD Mode, theclearer video will become, and it will take up more bandwidth; If select the Smooth Mode, the bandwidth
45is very narrow, and bit rate is large, that will lead to video can not play well. The Equilibrium Model is avalue between HD Mode and Smooth Mode.Resolution: The camera supports multiple types, For example: 960P, 720P, VGA. The higher theresolution is the clearer video will become. But the code flux will become larger too, and it will take upmore bandwidth. (The maximum frame rate for each model is different, please see the“Specifications”. )Bit Rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rateconfiguration should combine well with the network bandwidth. When the bandwidth is very narrow, andbit rate is large, that will lead to video can not play well.Frame rate: You should lower frame rate when the bandwidth is limited. Normally, when the frame rateabove 15, you can achieve fluently video.Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, themore likely you will get a better video quality, but at the cost of higher network bandwidth consumption.Rate Control Mode:There are three rate control modes.CBR: Constant Bit Rate, it means that the Bit Rate is constant.VBR: Variable Bit Rate, the camera will change the video bit rate according to the situation, but will notmore than the maximum parameter "Bit Rate".LBR: Low Bit Rate. If you can select the LBR, then you can slide the scroll bar to choose percentage ofthe bit rate. By reducing the bit rate, so that the camera can obtain a better image at low bandwidth.4.5.2 On Screen DisplayThis page is used to add timestamp and device name on the video.Display TimestampThere are two options: Yes or NO. Select Yes and you can see the system date on the video.Display Camera NameThere are two options: Yes or NO. Select Yes and you can see the device name on the video.4.5.3 Privacy ZoneThis page is used to set some mask as privacy zone on the video.
46Allow On Screen Display MaskThere are two options: Yes or NO. Select yes and draw up to four mask areas on the video, the maskarea will be black on the video.Click OK button and return to the OSD page, click Save to take effect.Back to the surveillance window, you can see the mask area as the following picture:Themaskarea.
474.5.4 Snapshot SettingsOn this page you can set the snapshot pictures’ image quality and the storage path.Manual snap Quality: Low, Middle and High. The higher the quality, the picture will be clearer.Pictures Save To: FTP or SD card. If you have done FTP and Alarm settings, when alarming, thecamera will snap pictures to the FTP or SD card automatically.Enable timing to captureTo enable capture interval, follow the steps below:1Select Enable Motion detection2 Capture interval:The interval time between two captures.3 Select the capture timeCapture anytimeClick the black button up the MON, you will see all time range turn red. When something moving inthe detection area at anytime, the camera will capture.Specify an capture scheduleClick the week day words, the corresponding column will be selected. For example, click TUE, theall column of TUE turns to red, that means during Tuesday whole day, the camera will capture.Press the left mouse and drag it on the time boxes, you can select the serial area,4 Click Save button to take effect.4.5.5 IR LED ScheduleOn this page you can set the schedule time for switching IR LED lights. When parameter Mode is set tothe Schedule on the Live Video window, at these schedule time, the IR LED lights will be turned off.
484.6 Detector4.6.1 Motion DetectionIP Camera supports Motion Detection Alarm, when the motion has been detected, the IP Camera willmake an alarm.Step 1: Enable motion detection function.Step 2: Sensitivity---- It supports five modes: Lowest, Lower, Low, Medium and High. The higher thesensitivity, the camera will be more easily alarmed. Select one motion sensitivity.Step 3: Trigger interval--- The interval time between two motion detection.Step 4:There are some alarm indicators:A Camera Sound and PC SoundIf the camera has connected with a speaker or other audio output device, if you select Camera Sound or
49PC Sound, when the motion has been detected, the people around the camera will hear beep alarmsound.B Send E-mailIf you want to receive alarm emails when motion is detected, you must select Send E-mail and set MailSettings first.C Take SnapshotIf you select this checkbox, when the motion has been detected, the camera will snap the live viewwindow as a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storagepath in Video->Snapshot settings panel.Time interval: The interval time between two pictures.D RecordingIf you select this checkbox, when the motion has been detected, the camera will record automaticallyand store the record files to the SD Card. Make sure the camera has inserted SD card and you haveset the SD card as the Alarm record files storage path, please go to Record—> Storage location pageto verify this settings.The default alarm record time is 30s and pre-alarm record time is 5s, please go to Record—> AlarmRecord page and change the alarm time settings.E Push message to the phoneIf you select this checkbox, when the motion has been detected, the camera will push the message tothe phone which has been connected the camera.Step 5: Set detection areaClick set detect area and it pop up a window, then you can draw the detection area. Click Back buttonafter settings. When something moving in the detection area, the camera will alarm.Step 6: Alarm Schedule①Alarm anytime when motion is detectedClick the black button up the MON, you will see all time range turn red. When something moving in thedetection area at anytime, the camera will alarm.Click this button and select all time range
50②Specify an alarm scheduleClick the week day words, the corresponding column will be selected. For example, click TUE, the allcolumn of TUE turns to red, that means during Tuesday whole day, when something moving in thedetection area, the camera will alarm.③Press the left mouse and drag it on the time boxes, you can select the serial area.Step 7: Click Save button to take effect.When the motion has been detected during the detection time in the detection area, the camera willalarm and adopt the corresponding alarm indicators.NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhereand anytime.4.6.2 Sound DetectionWhen the ambient sound over a certain decibel ,the sound alarm will be triggered.
51If the Sensitivity is set to “High”, the camera will detect the sound whose more than 55db.If the Sensitivity is set to “Medium”, the camera will detect the sound whose more than 65db.If the Sensitivity is set to “Low”, the camera will detect the sound whose more than 75db.If the Sensitivity is set to “Lower”, the camera will detect the sound whose more than 85db.If the Sensitivity is set to “Lowest”, the camera will detect the sound whose more than 95db.4.7 RecordThis section will allow you to change the record files storage path and the record time.4.7.1 Storage LocationOn this page you can change the alarm and manually recording storage path.
52Recording Location : SD card or FTP. Make sure the SD card has been inserted into the camera.On this page, you can see the available space of the SD card.Local Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you canchange another one. For MAC OS, the manual recording path is: / IPCamRecord.Enter the local folder: Click here, You can enter the local storage folder.4.7.2 Alarm Recording4.7.3 Local Alarm RecordingThis page you can enable the local alarm record and Local Alarm record time.
534.7.4 Schedule RecordingWhen the video is selected as FTP, the device supports scheduled recording.When the parameter Recording Location is set SD Card on the Storage Location page, you canconfigure parameters as shown in follow figure.When the video is selected as SD card, the device supports pumping frame recording.When the parameter Recording Location is set SD Card on the Storage Location page, you canconfigure parameters as shown in follow figure.
54Record full strategy: When the SD card is full, you can choose to cover the previous recording, or stoprecording.Audio Record: You can choose "yes" or "no".NOTES:Scheduled recording only supports video saved to the SD card or FTP server.The schedule recording will stop while alarm recording is beginning, and it will continueautomatically after alarm recording end.You can refer to "alarm schedule." in "Alarm" about editing the time of recording Schedule.4.7.5 SD Card ManagementThis camera supports SD Card. When you plug in the SD card during the camera work process, please
55reboot the camera again, or else the SD Card may be cannot work well.The default storage path of alarm record files is SD card, when the available size of SD card is less than256M, the old record files will be deleted automatically.SD Card Management: After click the button, you should enter the username and password of thecamera. Then you can manage the recording files of the camera in the SD card. The SD cardmanagement is only effective when access the camera in LAN.Format: Click the button, you can format the SD card. Note that this will delete all files on the SD card.4.8 PTZThis page will allow you to change the pan/tilt speed and do cruise tracks settings.4.8.1 Pan & Tilt SpeedThere are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZspeed type and click save button.There are three zoom speed types: fast, normal, slow.4.8.2 Cruise SettingsThis section explains how to add/ delete/ alter one cruise track.
56Setting the Cruise ModeThere are two cruise mode: Cruise time and Cruise Loops.Cruise time: Select Cruise time from Cruise Mode drop-down, then you can set the Cruise time of thecamera.Cruise Loops:Select Cruise Loops from Cruise Mode drop-down, you can set the Cruise Loops ofthe camera.Click Save to take effect.Manage the Cruise TrackThere are two default cruise tracks: Vertical and Horizontal.Vertical: The camera will rotate from up to downHorizontal: The camera will rotate form left to right.Add: Add one cruise track, then click save button.
57Delete: Select one cruise track and delete it.Save: After you modify the Dwell time, you should click Save button to take effect.ExampleHow to do add cruise tracks ?Firstly, Click Add button and enter a descriptive name to identify the cruise track.Secondly: On the lower left of the page, you can see all preset points you have added. Select onepreset point and click Add button, you can see the preset point has been added to the cruise track on thecruise track page. You need to add two or more preset points to the cruise track.Thirdly: Click OK button and the cruise track will take effect.You can add other cruise track as the same method.For example: I have added three preset points to the “track 1”, that means : When I select the “track 1”on the surveillance window, the camera moves as the following track: upright then Right Most last downleft.You can add preset on the left of the surveillance window.The new added track name.1 Select one preset point. 2 Click Add button.Here you can see the preset pointhas been added to one track. Andyou can set the stay time.
58After add the cruise track, back to the surveillance window, click Cruise, here you can see all cruisetracks you have added.There are other buttons between the Preset points and Cruise track, you can use these buttons to adjustthe order of preset points or add/delete one preset points in one cruise track.The cruise tracks have addedto the “track 1”.Add the preset.
59Add: Select one preset points and add it to the selected cruise track.Delete: Select one preset points you have added to one cruise track, click delete.Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track.Attention:Considering the life time and thermal issue of the motor, it’s not recommend to do long-time cruise.4.8.3 Start-Up OptionsHere section will allow you to set the stop position after the camera reboots.It supports three modes: No self test, Goto home position and Goto preset point.No self test: When rebooting, the camera will not pan / tilt.Goto home position: When rebooting, the camera will pa Providing Central Management Software tomanage or monitor multi-cameras n / tilt and stops at center.Go to Preset point: Select one preset position and save it. When rebooting, the camera will pan/ tilt andstops at the preset position you have set.4.9 FirewallThis section explains how to control the access permission by checking the client PC’s IP addresses. Itis composed of the following columns: Block access from these IP addresses and Only allow accessfrom these IP addresses.
60Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses atmost, only those clients whose IP addresses listed in the Only allow access from these IP addressescan access the Network Camera. If you select Block access from these IP addresses, only thoseclients whose IP addresses are in the IP list cannot access the Network Camera.Click Save to take effect.4.10 SystemIn this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version,restore the camera to default settings and reboot the device.4.10.1 Back-up& RestoreClick Backup to save all the parameters you have set. These parameters will be stored in a bin file forfuture use.Click Browse and select the parameters file you have stored, then click Submit to restore the restore theparameters.
614.10.2 System UpgradeClick “Download the latest firmware”, you will see the following screen. And click “save” to save thefirmware on your computer locally.Your current firmware version will be displayed on your screen. You may go to the Status DeviceInformation page to check for the latest firmware versions available.Click Browse, choose the correct bin file and then click System upgrade.Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result.
62Upgrade Firmware by Equipment Search ToolDouble click the Equipment Search Tool shot icon , select the Camera IP that you want toupgrade the firmware. Then select Upgrade Firmware and enter the username and password, choosethe firmware file, and upgrade.Figure 4.1CAUTION: We recommend that you regularly update your camera to the latest available software andfirmware versions to help ensure the best experience for your camera.
63NOTES:Please ensure you have download the correct firmware package for your camera before upgrading.Read the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.Upon downloading the firmware check the sizes of the .bin files. They must match the size in thereadme.txt file. If not, please download the firmware again until the sizes are the same. Yourcamera will not function correctly if a corrupt .bin file is used.Never shut down the power of the camera during upgrade until the IP camera restart and getconnected.After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera tothe default factory settings before using the camera.4.10.3 Patch InstallationClick "Browse" to select the correct patch file, and then click "Install Patch" to install the patch. Do notturn off the power during it installing. After installing is complete, you will receive a system prompt.4.10.4 Factory ResetClick All reset and all parameters will return to factory settings if selected. This is similar to press theReset button on the bottom of the camera.4.10.5 RebootClick Reboot System to reboot the camera. This is similar to unplugging the power to the camera.Enable Periodic Maintenance:You can choose the reboot period of the camera.
645 PlaybackOn this page you can view the record files stored in the SD card.Section 1 Define the Record files time and Type: The storage path of record files: Here supports three types: current day, current month and All records. Anotherway, select the time on the time&date manually.: The type of records files, Here supports two typs: Normal record, Alarm recordand All records.: Click this button to search all record files satisfy the conditions you selected.Continuous Play: Select the checkbox to play continuously all the record files.
65Section 2 Search record filesOn this panel you can see all record files satisfy the conditions you set.Section 3 Play/Stop/Audio/Full screen buttonsPlease select one record file before use these buttons.Click this button to play the record filesClick this button to stop the record filesOpen or stop audioClick this button to make full screen, and double click left mouse to exit full screen.
666 Appendix6.1 Frequently Asked QuestionsNOTE: Any questions you would meet, please check Network connections firstly. Check the workingstatus revealed by the indicators on the network server, hub, and exchange. If abnormal, check thenetwork connections.6.1.1 Equipment search tool cannot find the cameraAfter power on camera and connect it to router by Ethernet cable, open Equipment Search Tool it cannotfind any camera IP address. Shows a blank window like below.This is usually because camera doesn’t get an IP in same network segment as the computer. Pleasefollow below steps to fix the problem.1. Make sure both camera and computer are connected to same router.2. Make sure camera’s connected to router properly and camera status is normal.For indoor pan/tilt cameras, when powered on you will see a red power light and camera will pan/tilt.And on LAN port you’ll see a blinking orange light and a solid green light.3. Reset camera to have a check. Just keep pressing rest button on camera with power on for about 30seconds till it reboot. Reset button is usually on back/bottom of camera, or on the end cords.4. Try another Ethernet cable or hook into another LAN port on router.5. Make sure the router DHCP server is enabled and there is no Mac address filter.Check router’s DHCP list as well, to see if you can find camera’s IP address there.If yes, please try to log-in the camera directly by manually input the IP address and port (default httpport: for SD camera is 80, for HD camera is 88) of camera into address bar of web browser.6. Please turn off any virtual machine or multiple connection (use only wired or wireless connection) thatis running on computer.7. At latest make sure there’s no firewall is blocking Equipment Search Tool or other search tool conflictswith it.
676.1.2 Install plugin for Internet ExploreSuggest use IE browser to log in the camera and install the plugin for the first time, then you can use iton other browser as well. Just remember to allow the plugin to run. See below for steps to install pluginvia IE browser.Step 1: User IE browser to log in the camera for the first time, it will prompt to ask your install the pluginon the bottom of IE browser.Step 2: Click Install to continue the installation of the .exe plugin.Step 3: Follow the Setup Wizard to finished installing the pluginNote: When starting to install the plug-in, it will force to close the IE browser. Please click Yes to closethe IE browser firstly.And click Next to follow the setup wizard.
68Step 4: Click Finish and reboot IE browser to log in the camera.Note, for Safari on MAC OSX it’ll show a link “Plugins are not found, click me to download” just abovelogin windows of the camera. Please click it to download plugin and follow wizard to install. See this linkfor help if after installed plugin but still cannot login camera:http://www.foscam.com/faqs/view.html?id=146.1.3 Unable to connect to router wirelesslyAfter setup wireless configuration, and input the wireless password correctly, save the settings. Normally,after you disconnect the Ethernet cable, wait for few minutes camera will show up again in EquipmentSearch Tool (or show up in router’s DHCP client list/LAN list) with a new IP address. That indicates yourcamera’s connected wirelessly.If not, please follow below steps to help camera connect wirelessly.
69Step1: Please make sure wireless signal is strong enough to connect with.(1) Make sure the camera antenna is fixed well;(2) Best to keep the distance between the camera and router in 2~3 meters while setup;(3) There’s no interference or obstacles from house appliance or walls;Step2: Please check if the frequency band of the wireless signal is 2.4GHz.Our cameras only support connecting to 2.4GHz frequency wireless band. If your wireless router is dualband, that supports two frequency band 2.4GHz and 5GHz.Please set the 2.4GHz and 5GHz with different SSIDs, and make sure configure camera to connect withthe 2.4GHz SSID.Step3: Please check if your wireless password contains special characters.Remove special character in SSID and wireless password to have a try.Step 4: Reboot camera and router to have a check.If above are all confirmed, power off and on the camera and router may help camera to connect.Step 5: Please log-in the router and check if the MAC filter feature is enabled.Camera has wired and wireless MAC, they are different. If your router has wireless MAC filtering turnedon, it’ll block camera to connect. Please turn it off, or add camera’s MACs in the allow list.Step 6: Please change the wireless channel, and the wireless encryption of router to have a try.Change channel helps reduce influence from nearby WiFi networks, you can try 3,6,or 11 for example.As for encryption, suggest use WPA2/PSK AES.Step7: At last reset camera to default, and please try re-configure the wireless settings again.6.1.4 Unable to access camera from internet via DDNSBefore camera can be accessed remotely via DDNS, below steps need configure correctly:(1) Set a static IP for camera(2) Enable DDNS(3) And do port forwarding on routerOnce done, DDNS will success to sync with external IP and camera’s port will be open.If camera won’t work remotely, cloud be port forwarding is not working or DDNS is not synced.Go to website such as www.canyouseeme.org input port of camera and click Check Port, you’ll seewhether port of your camera is open.But if port is closed, below tips can help get port open:(1) Double check to make sure port forwarding settings on the router is correct.(2) Check if there’s more than one router in network.If yes, you need also need do port forwarding twice.(3) Change the http port, then re-do port forwarding on router. In case current port is taken by otherservice.(4) Some ISP may also block some ports, if above steps failed try consult with your ISP directly to openthe port for you.
70Go to camera Status >Device Status menu, and you can check if camera’s DDNS is successful. Forthe case DDNS shows failed, please follow below tips to help it synchronize:(1) Change DNS server to 8.8.8.8.Please login camera’s web-page, and go to the IP configuration (For HD cameras) or basic networksettings (For SD cameras) menu to make the change.(2) Reboot the camera and router, wait a few minutes to check again.(3) Use a 3rd party DDNS instead, like No-IP, to see if it works.6.1.5 Forgot camera’s user name and passwordCamera can be hard reset to default settings, when you forgot camera’s login user name and password.Below are the steps:(1) Keep power on camera;(2) Press and hold reset button of camera for 30 second, till it reboots. Reset button is on bottom, orback, or end cords of the camera.(3) Once reset, camera will be restored to default settings. And default username is admin, nopassword (leave password blank).6.1.6 How to setup alarm recording to SD cardFor the cameras that support SD card, we can save alarm recording on SD card and below are the stepsto set it up:Step 1: Setup the Motion Detection SettingsPlease go to Settings >Alarm > Motion Detection menu.(1) Click Enable.(2) Choose Recording for the alarm action.(3) Set the Detection Area(4) Set a Schedule.(5) Click Save to save the settings.
71Note:1) Please DO NOT forget to set the alarm schedule, the alarm schedule is red.2) Please make sure your camera time is correct.3) Please DO NOT forget to set the alarm area, the detected area is covered by the red grids. Or forsome models you can setup 3 detection zones in total.Step 2: Setup the Storage LocationGo to Settings >Record >Storage Location, and set the “Recording Location” to “SD card and clickSave.Note:SD card needs format correctly so it’ll be identified by camera, and has enough space for saving therecordings. It’s suggested to use FAT32 for 4G~32G SD card and exFAT for 64G and above SD card.6.1.7 How to setup alarm EmailsSetup alarm Emails, when camera detects a motion it’ll send Email with snapshot to inform about themotion alarm. Steps as below.Step 1: Setup Mail SettingsBefore you set, please make sure that your email for sender enabled SMTP. And get your Email SMTPserver, SMTP port, TLS information ready.Please go to Settings >Network >Mail Settings menu to setup your email firstly.
72Note:(1) Please make sure that your sender email supports SMTP;(2) Please click on Save before you click on Test;(3) Make sure the test result is success.(4) After succeed, you will receive a test email in the mailbox of Sender.Step 2: Setup the Motion Alarm SettingsPlease go to Settings >Alarm >Motion Detection menu:1. Click enable,2. Choose Send E-mail for the alarm action,3. set your detection area,4. Set your schedule.
73Do not forget to click on Save after you finish settings.If there is motion trigger, camera will alarm and you can receive alarm emails.Note:(1) Please DO NOT forget to set the alarm schedule, the alarm schedule is red.(2) Please make sure your camera time is correct.(3) Please DO NOT forget to set the alarm area, the detected area is covered by the red grids. Or forsome models you can setup 3 detection zones in total.6.1.8 Camera is not displaying imageCamera unable to show live image on web browser cloud be caused by multiple factors.(1) Plugin is not installed or running properly.Please install plugin first, go to IE Browser >Tool >Internet Option >Security >Custom Level >ActiveX control and Plug-ins. Three options of front should be set to be Enable, The ActiveX programsread by the computer will be stored. As follows:Enable: Download unsigned ActiveX controls.Enable: Initialize and script ActiveX controls not marked as safe.Enable: Run ActiveX controls and plug-ins.(2) Low network bandwidth that’s unable to transfer image. Please lower resolution of the camera.(3) IR-cut is stuck at night when IR lights are on. In this case, manually turn off and on IR lights a fewtimes.(4) Also, if camera’s firmware is too old that doesn’t support the browser and unable to install plugin willcause the same issue. Please update firmware of the camera to latest first.6.1.9 Unable to connect camera remotely using Foscam appFoscam P2P cameras allow users to connect camera remotely using Foscam app without extract setuplike port forwarding. When it unable to connect remotely, below tips can help app establish theconnection:(1) Update app and camera’s firmware to latest version,
74(2) Power off the camera then power back on,(3) Delete camera from app then re-add it back, also lower camera’s resolution.6.1.10 Camera is added by othersWhen use myfoscam.com cloud or Foscam app, one camera can only be added to one account at thesame time. To solve error “This camera has already been added by another account” when add camerato Foscam app or cloud, please send a clear photo of camera’s model sticker to Foscam support emailsupport@foscam.com to unbind it.More FAQs are available here:https://www.foscam.com/faqs/index.html6.2 Default ParametersDefault network ParametersIP address: obtain dynamicallySubnet mask: obtain dynamicallyGateway: obtain dynamicallyDDNS: Embedded FOSCAM domain nameUsername and passwordDefault admin username: admin with a blank password6.3 SpecificationsITEMS R4SImage SensorSensor Type 1/3'' CMOSDisplay Resolution 2560x1440 (4.0 Megapixels), 2304x1296 ( 3.0 Megapixels)Frame Rate 25fpsMin. Illumination 0 Lux (With IR Illuminator)LensLens Type f:4.0mm,F:2.1Angle of View Horizontal:67°Diagonal : 75°Night Vision 13pcs IR-LEDs, IR Range up to 10m (33ft)VideoImage Compression H.264Resolution2560x1440 (4.0 Megapixels), 2304x1296 ( 3.0 Megapixels)，1080P(1920x1080),720P(1280 x 720), VGA(640 x 480),QVGA(320 x 240)
75Stream dual streamImage adjustment The hue, brightness, contrast, saturation, sharpness areadjustableFlip image flip and mirrorInfrared mode Automatic or manualmanual Pan/Tilt Angle Horizontal:350° & Vertical: 100°Audio Input/Output Supports two-way audioBuilt-in Mic & SpeakerAudio Compression PCM/G.726NetworkEthernet One 10/100Mbps RJ45 portWireless Standard IEEE802.11b/g/nData RateIEEE802.11b: 11Mbps(Max.);IEEE802.11g: 54Mbps(Max.);IEEE802.11n: 150Mbps(Max.).Frequency bands 2412-2472MHzMaximum power 18dBmWireless Security WEP, WPA, WPA2Wireless Setup Supports EZLink wireless setupNetwork Protocol IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、DDNS、UPnP、RTSP、ONVIFRemote Access P2PSystemRequirementsOperating System Microsoft Windows XP, 7, 8;Mac OS;iOS、AndroidBrowser IE8 and above version;Firefox;Chrome;Safari.OtherFeaturesMotion Detection Alarm via E-Mail, upload alarm snapshot to FTPWDR Improve image clarity in complex scenarioMagic Zoom A Magic digital zoom function rivaled Optical zoomUser Accounts Three levels user roleFirewall Supports IP FilteringStorage 128G Micro SD card, local and FTP storageReset Reset button is availablePower Power Supply DC 5V/2.0APower Consumption ＜6WPhysical Dimension(LxWxH) 74x74x119mm(2.9x2.9x4.7in)Net Weight 290g(0.6lb)EnvironmentOperating Temperature -10°C ~ 55° (14°F ~ 131°F)Operating Humidity 20% ~ 85% non-condensingStorage Temperature -20°C ~ 60° (-4°F ~ 140°F)Storage Humidity 0% ~ 90% non-condensingCertification CE, FCC, RoHS
76Attention: Power adapter should be used between 0℃-40℃, and 5%-90% relative humidity.6.4 CE & FCCElectromagnetic Compatibility (EMC)FCC StatementThis device compiles with FCC Rules Part 15. Operation is subject to the following twoconditions.This device may not cause harmful interferenceThis device must accept any interference received, including interference that may cause undesiredoperation.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference when the equipment is operated in a commercial environment. This equipment generates,uses, and can radiate radio frequency energy and, if not installed and used in accordance with theinstallation manual, may cause harmful interference to radio communications. Operation of thisequipment in a residential area is like to cause harmful interference, in which case the user will berequired to correct the interference at his own expense.FCC CautionAny changes or modification not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this equipment.This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance 20cm between the radiator&your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.CE Mark WarningThis is a Class B product. In a domestic environment, this product may cause radio interference, inwhich case the user may be required to take adequate measures.6.5 WarrantyFOSCAM values your business and always attempts to provide you the very best of service.No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") wasIf this equipment does cause harmful interference toradio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate thereceiving antenna.- Increase the separation between the equipment and receiver.-Connect the equipment intoan outlet on a circuit different from that to which the receiver is connected.-Consult the dealer or an experiencedradio/TV technician for help.
77purchased from an authorized distributor or authorized reseller. Distributors may sell products toresellers who then sell products to end users. No warranty service is provided unless the product isreturned to an authorized return center in the region where the product was first shipped by FOSCAM orto the point-of-purchase, which may have regional specific warranty implications.If you purchase your FOSCAM product from online store, please contact the point-of-purchaseand ask for return/replacement/repair service.Limited Hardware WarrantyFOSCAM products are warranted to be free from manufacturing defects in materials andworkmanship starting from the shipping date of FOSCAM.This limited hardware warranty does not cover:Software, including the software added to the products through our factory-integration system,software that included in the CD,etc.Usage that is not in accordance with product instructions.Failure to follow the product instructions.Normal wear and tear.Return ProceduresPlease read FOSCAM warranty policy & policy of your reseller first before sending items back topoint-of-purchase.Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)number before returning the product. If the product you received is suspected to be defective andthe product warranty has not expired, The RMA number will allow your reseller to track your returnmuch easier and help them expedite processing your request.After receiving your RMA case number, pack the item(s) very well with the original box and all theoriginal accessories included such as power adapters, brackets, cables, manuals, and driver CDdisks.Write your RMA number and the return reason (the problem of the product) on the warranty cardalong with the complete package to send them back.Replacement ServicesIf customers ask for replacement service, please contact point-of-purchase and follow theirpolicy.Our technicians will inspect all items returned for replacement requests. If the retuned product isfound in working order, we will return the same item received. However customers shall beresponsible for all shipping & handling charges incurred for getting the units back to customers.If returned products are found defective, we will replace the product and assume the shipping costfor sending back the replacement unit to customers.If for any reason, we are unable to provide a replacement of the original returned item(s). You willhave a choice for a “Substitute” item at the same equal value.We do not provide exchange and replacement due to normal hardware upgrade according themarket after 14 days after the product is delivered.Our technicians will test the product before send out the replacement, any other demand for morethan two times replacement for the same product during replacement limit will be rejected.
78Replaced products are warranted from the balance of the former warranty period.Warranty ForfeitureWarranty is void if purchase from unauthorized distributor or reseller.Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tamperedwith.Warranty is void for mishandling, improper use, or defacing the product.Warranty is void for physical damage, altered, either internally or externally, improper or inadequatepackaging when returned for RMA purposes.Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modificationby someone other than the appointed vendor, souse, fission or the spare part has been over theperiod of warranty.Warranty is void if product is damaged due to improper working environment or operation. (Forexample, improper temperature, humidity, unusual physical or electrical stress or interference,failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.Damage caused by improper installation of third-party products.Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.Product beyond limited warranty.Shipping FeeIf products are defective or damaged under normal use or operation in the replacement limit,distributors or resellers are responsible for the shipping cost the product back to customers,customers should assume the shipping cost send the product to the point-of-purchase.During replacement limit, if customers ask for replacement due to the product does not fit forcustomer’s personal expectation, customers should responsible for both shipping fee.Customers shall be responsible for both shipping fee if their product beyond the replacement limitbut still in warranty limit.Repair Service Out Of WarrantyFOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total feecontains device cost and service fee. Device cost (including accessories) is the standard uniformprice provide by FOSCAM.Different region may have different service fee, please contact the point-of-purchase to confirm thatbefore you ask for this service.Our technicians will quote the total price after detect the product, If customers refused to repair afterthe quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will befree.Repaired product out of warranty will obtains 3-month warranty from the date of the product back tocustomers.Limitation of LiabilityFOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your
79reseller promised some extra commitment or warranty; please ask for written documents to protectyour rights and interests.FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchaseand follow their refund/return policy.FOSCAM shall not be liable under any circumstances for any consequential, incidental, special orexemplary damages arising out of or in any connection with this agreement or the products,including but not limited to lost profits, or any claim based on indemnity or contribution, or the failureof any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser'sexclusive remedy, as against FOSCAM, shall be the repair or replacement of defective parts. IfFOSCAM lists a product on its website specification in error or that is no longer available for anyreason, FOSCAM reserves the right to explain it without incurring any liability.All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAMIntelligent Technology Limited., registered in the U.S. and other countries.6.6 StatementYou are advised to be cautious in daily life, keep personal account information carefully, do not sharepersonal account easily. Change passwords of your account and equipment periodically, and upgradeequipment firmware to strengthen security consciousness.Our company makes no warranty, implied or otherwise, that this product is suitable for any particularpurpose or use. You need to abide by the relevant laws and regulations of the use restrictions whenusing Foscam cameras. Our company takes no responsibility of illegal activities by using our products.Our company takes no responsibility of the loss by force majeure, such as failure or faults of telecomsystem or the Internet network, computer viruses, malicious attacks of hackers, information damage orloss, and faults of computer system.Foscam company does not need to take any responsibility of the special, incidental or correspondingloss by the products of our company or any software provide by our company, including but not limited tooperating loss, profit or purpose. The company only takes the responsibility applicable to national andlocal legal requirements.Our company takes no responsibility of the loss caused by the following at ant time:1) loss of purchases;2) loss of intangible property damage, such as data, programs;3) loss of compensation claimed by third-party customers.Delete images, format the memory card or other data storage devices does not completely remove theoriginal image data. You can restore deleted files from discarded the storage device by commercialsoftware, but which will potentially lead to personal image data used maliciously by others. The privacyof the data security belongs to user responsibility, the company takes no responsibility.
80Parts mentioned in this statement should not be understood by the configuration description of theproduct purchased by the customer, the product configuration must accord to the specific modelspurchased by the customer.Without the prior written permission of Foscam company, all the contents of relevant operatinginstructions manual affiliated to the product must not be reproduced, transmitted, transcribed or stored ina retrieval system, or translated into other languages.Our company will reserve the right to improve and modify the product and corresponding manuals. Thecompany reserves the right of final interpretation on our products.
817 Obtaining Technical SupportWhile we hope your experience with the IPCAM network camera is enjoyable and easy to use, you mayexperience some issues or have questions that this User’s Guide has not answered.If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving theproblems. If our reseller cannot provide service, please contact our service department:support@foscam.comCE Certificate Website: http://www.foscam.com/company/ce-certificate.html

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