The Navvo Group VC02 Voice Commander User Manual

The Navvo Group, LLC Voice Commander

User Manual

VOCOUserManual:UserManualConsumerBeta1.0
2|Page TableofContentsWelcometotheVocoBetaTest........................3CRITICALNOTESBEFOREYOUGETSTARTED.4What’sinmyBetaBox?.................................4Whataretheminimumhardwarerequirements?................................................4NetworkRequirements:.............................4SystemRequirements:...............................4CompatibleOperatingSystems:................4Whataremycommitmentsandexpectations?.5Howtogetregistered....................................5HowyoucanbeagoodBetatester...............6InstallingtheSoftware.......................................7ScanningyourMusicCollection...................10VoiceCommanderSetup.................................12VzonePlayerSetup..........................................15InstallationTroubleshooting............................16HardwareOverview.........................................18WhatVocoCanDo...........................................19WhatCanISay?...............................................20TheDashboard.................................................22ManageandSyncZonesonYourVoiceCommander.....................................................24SlimServer........................................................26CreateaPlaylistonYourPC.............................28On‐Q.................................................................31FrequentlyAskedQuestions(FAQ’s)...............32CustomerSupportGuide.................................33CustomerSupportFrequentlyAskedQuestions.........................................................................36
3|Page WelcometotheVocoBetaTestWeareveryexcitedthatyouhaveagreedtoparticipateinourConsumerBetatestgroup,andlookforwardtoreceivingyourcandidfeedbackonyourVOCOexperience.Ifyouhavenotdonesoalready,pleasegotowww.myvoco.comtogetanoverviewoftheproduct.Youcanalsowatchavideoifyouclickonthe‘SeethePowerofVOCO’box.WhatisthepurposeofaBetaTest?Thereare3mainconcentratedareasNavvoisfocusingontoobtainbeneficialinformationandfeedback.1. Howintuitiveanduserfriendlytheinstallationandset‐upprocess.2. AnymajorcorefunctionBugsremainingwemighthavemissed.3. YourideasandfeedbackonhowtoenhancetheVOCOMediaSystem?Inthisguide,youwillfindanswerstothefollowing:1. WhatIsTheTestingProcess?2. WhataretheSystemRequirements?3. WhatShouldIFindInTheBox?4. HowDoIInstallVOCO?5. HowDoIUseVOCO?6. HowDoICustomizeVOCO?7. HowDoIProvideFeedback?8. HowCanIGetHelp?ThankyouinadvanceforyourtimeandenergyinhelpingtomakeVOCOagreatproduct.
4|Page CRITICALNOTESBEFOREYOUGETSTARTED1. OnlyinstalltheVocoMediaSystemononePCorLaptopinyourhome.2. ThisBetaTestisdesignedtosupportupto7,500songs.3. Ifyouhavemorethan7,500songsonyourPC,youmustcreateanewmusicfolderwhosesongsarelimitedto7,500songs.Whenpromptedtoselectyourmusicdirectoryduringsetup,pleaseselectthisfiletobescanned.4. TheVocoMediasupportsthefollowingfiletypes.Pleasemakesurethateveryfileinyournewmusicfolderisoneofthesefiletypes.a. WAV(upto48Khzsamplerate16bits)b. MP3c. AAC(unprotected)d. WMA(unprotected‐CBR,VBR,andLossless)e. AIFF,AppleLossless,MP2,FLAC,Monkey'sAudio,MusePack,OggVorbisaresupportedusingExtraSoftwareforConversiontoWAVformat.What’sinmyBetaBox?Youshouldfindthefollowing:1. 1VoiceCommander2. 1VzonePlayer3. 2PowerCords4. 1CDRom5. 1R/LPatchcord6. 1splitter7. 1batteryWhataretheminimumhardwarerequirements?NetworkRequirements: EthernetnetworkinterfaceconnectionorDSL/CableModemorLanbased,HighSpeedInternetconnection WirelessAccessPointinyourHomeSystemRequirements: 500MHzprocessororbetter 256MBRamCompatibleOperatingSystems: WindowsXP WindowsVistaOther: YourmusiccollectionresidentonyourPC
5|Page Whataremycommitmentsandexpectations? EachBetatesterisresponsibletocompletingtheuser‐environment&hardwareprofileandsigningtheNon‐Disclosureagreementbeforetestingcanbegin. Youmustspend4‐6hoursperweekfor3weeksasaVocoBetaTester.• 66%ofyourtimeshouldbespentusingVoco.Thistimecanbespentsearchingandlisteningtomusic,gettingyourscoresorreadingthenews.• 33%ofyourtimeshouldbespentprovidingfeedback.Youmustlogbugsinaverydetailedway(see“HowtoLoganEffectiveBug”sectionbelow), offeringsuggestionsandaskingquestionsonourVocoBetaSitelistedinthenextsection. Feedback.Feedback.Feedback.Yourfeedbackiscrucialandwillhelpbetterpositionourproductaswelooktolaunchinthenearfuture.HowtogetregisteredasaBetaTester.TototheVocoBetaSiteandusethefollowinglink:http://navvo.custhelp.com.PleasesavethislinkinyourfavoritessectionofyourPC.Thiswillbringyoutotheloginscreen.1. Oncehereyouwanttoclickthe“Createanewaccount”tabonthelefthandside.2. Pleasefilloutallthepasswordinformationandhighlightedboxesastheinformationisrequired.3. WhenfinishedclickonCreateAccountandyouraccountwillbecreatedforyou.Youwillbesentanemailconfirmationontheemailyouprovidedcreatingyouraccount.4. EverytimeyougototheVocoBetaSite,youwillneedtologinbeforestartingasession.
6|Page HowyoucanbeagoodBetatester.Thereare3waysthatyoucanbeagreataninteractiveandImpactfulBetatester.Askquestions.ThemorequestionswereceivethemoreithelpsNavvotounderstandwherewecanimprove.Thequestionsyouaskwillhelpusunderstandwhatelementsarenotclearand,indoingso,willhelpuscreateeffectiveandhelpfulFAQs(FrequentlyAskedQuestions)Example:WhatcanIsaywhenaskingtheVOCOMediaSystemtoplayspecificmusic?Giveusyourideasandsuggestions.Wehavenotcorneredthemarketonallgreatideas.ItwillbeyourfeedbackthatleadsNavvotomoreVOCOfeatureenhancementsincreasingitsdesirabilityinthemarketplace.Example:Iplayin3FantasyFootballleagues.IwouldlikeitifBoxScoreswereaddedgamesscorestoallowmetocheckindividualplayerstats.Bugs.Bugs.Bugs.LoganyandallsystembugsyouencounterwiththeVOCOMediaSystem.ThisisTHEMOSTIMPORTANTelementofyourjobasabetatester.WewantVocotobethebestthatitcanbeand,onlywithyourdiligentanddetailedloggingofbugs,canwemakesurethatVocoisreadyformarket.HowtoLoganEffectiveBugItisveryimportantthatyouarevery,very,veryspecificwhenloggingabug.Weneedtoknoweverythingaboutthesituationthatleduptoyourbugexperience.ExampleofaGoodBugLog: “I was playing a song through my VZone in the living room. While the song was playing, I asked for a sports score. I got the sports score and, while the screen was still on the sports score, I asked to play the album “Rumors” by Fleetwood Mac. The first song on the album started to play, but my screen locked up and I couldn’t do any more transactions. I had to pull the battery out of the Voice Commander and reboot it. Once it rebooted, everything seemed to be working fine.” Note: If possible, prior to logging the bug, try and reproduce the situation. That means, try and go through the exact steps prior to your experiencing the bug. On the beta test website, when you log a bug, it will ask you if you could or couldn’t reproduce it. Don’tworry;ifyouweren’tabletoreproducethebug,westillwantyoutologthebug.
7|Page  InstallGuideInstalltheSoftwareInsert the VOCO System Setup CD-ROM into your computer and follow the prompts to install the VOCO Media System software 1. OpeningScreen 2. Welcome 3. EndUserLicenseAgreement The End User License Agreement is not required during Beta Testing. As a result, please accept the “terms” regardless to continue with the installation process. 4. LocationDirectory If you would like it to be installed in C:\Program Files\Voco Media System, please click “Next” If this is not the location you prefer, please type in manually the location that you would like the Voco Media System Installed. OR click “Browse” to find the location.
8|Page  5. BrowseforInstallDestinationFolder6. ChoosingYourMusicFolder The Voco Media System only allows you to choose one folder for your music and one folder for your playlists. If you have music stored in multiple folders in multiple locations, you must organize all of your music files and folders into a single folder. You may have as many files and subfolders in the main folders as you like. Please make this change prior to selecting your music and playlist folders. 7. ManuallyTypeinYourFolderNames 8. OrBrowseforyourMusicFolder 9. ComponentstobeInstalled
9|Page The advanced Setup will allow you to pick and choose which components of the Voco Media System you would like installed. 10. TheAdvancedSetup Although the Voco Media System allows you to choose which components are to be installed, you must install all components in order for the Voco Media System to work properly. 11. TheInstallFileView 12. Congratulations! 13. PostPCRestartInformation 14. PostPCRestartInformation 15. PleaserestartyourPCnow.
10|Page ScanningyourMusicCollectionOnceyourPChasrestartedandyouhaveloggedintoyourPC,theVocoMediaSystemshouldautomaticallystart. MESSAGINGBUBBLE YouwillknowthisbecauseyouwillseemessagingbubblesinthebottomicontrayonyourPCscreen.IfyoudonotseethemessagebubblesrightclickontheVocoMediaSystemiconinthelowertrayofyourPCScreen. VOCOMEDIASYSTEMICON SELECT“STARTVOCOMEDIASYSTEM”OPTIONThe Voco Media System will begin preparing to scan your music collection.
11|Page  Thefirstmessagebubble: “StartconnectionwithSlimserver”. Thesecondmessagebubble: “StartingVoiceRecognitionSystem” Thethirdmessagebubble: “ServerUpandRunning” Thefourthmessagebubble: “VocoMediaSystemScanningMusicLibrary” NOTE:Thismessagebubblewillcontinuouslyappearduringthemusicscanningprocess.Thismaytakeawhiledependingonthesizeofyourmusiclibrary.Oncethebubblenolongerappears,youmaybeginsettingupyourVoiceCommanderandVZonePlayer(ifyouboughtone).
12|Page VoiceCommanderSetup1. YourChecklist2. BegintheSetup3. NameYourVoiceCommanderIf you want to create a unique name for your Voice Commander, select “Create”.  4. CreateaCustomName Use this keypad to create your name for the Voice Commander. After you are finished typing, select “Next”. 5. ConfirmYourName6. ChooseYourNetworkIf the network has green bars, those have the strongest Wi-Fi signal. If you see a “lock” graphic, which means that it is a secured network. 
13|Page 7. ChoosethePContowhichyouinstalledtheVocoSoftware 8. SetupoftheVoiceCommanderisComplete.If you did not purchase a VZone Player, please select “No” and your setup will be complete.
14|Page 
15|Page VzonePlayerSetup1. PluginYourVZonePlayer2. NameYourVZonePlayer If you would like to create a custom name, select “Create”. 3. CreateYourCustomName  4. ConfirmYourVZoneName5. SetupforanAdditionalVZone6. Congratulations! 
16|Page InstallationTroubleshootingThiscouldbecausedbyavarietyofdifferentthings.We'llstartwithsomebasics.MediaVerifythefollowingistrue.Yourwirelessnetworkisrunning(connectwithyourPC),youknowwhatsecuritysettingsyouuseonyourwirelesssystemandhavethesecuritykeyifsecurityisturnedonYourPCwiththeVocoMediaSystemisrunning(VocoMediaSystemhasatrayicon““thatyoushouldseeonthebottomrightcornerofyourWindowsPCThattheinstallationandscanningstepsarecompleteonyoursystem!TheVMSwillnotconnectoroperatesuccessfullyifthescanningafterinstallationhasnotcompletedyourbatteryhasatleasta50%charge.LowbatterysometimeaffectsWi‐Fiperformance.7InstallationFAQ’sQ1:DoesVOCOworkonWindowsVista?A1:Forthisbetaversion,VOCOdoesnotworkonWindowsVista.Butforfinalproductreleaseitwill.VOCOworksonWindows98toWindowsXP.Q2:IcannotconnectVOCOortheVOCOsystemtomywirelessWiFinetwork.Whatcanbedonetotroubleshootthis?A2:Thiscouldbecausedbyavarietyofdifferentthings.We'llstartwithsomebasics.Verifythatthefollowingistrue: Yourwirelessnetworkisrunning(connectwithyourPC),youknowwhatsecuritysettingsyouuseonyourwirelesssystemandhavethesecuritykeyifsecurityisturnedon YourPCwiththeVocoMediaSystemisrunning(VocoMediaSystemhasatrayicon""thatyoushouldseeonthebottomrightcornerofyourWindowsPC Thattheinstallationandscanningstepsarecompleteonyoursystem!TheVMSwillnotconnectoroperatesuccessfullyifthescanningafterinstallationhasnotcompleted Yourbatteryhasatleasta50%charge.Lowbatterysometimeaffectswi‐fiperformance
17|Page Q3:WhendoIneedtofactoryresetmyVoiceCommanderandVZone?A3:ThefactoryresetbuttonneedstopressedonthebackoftheVCandVZonstobeeaaededusingExtraSoftwareforConversiontoWAVformat.5:HowmanyVzoneplayerscanIhavenonesystem?5:Finalreleaseproductwillallowthesertohaveupto10individualVzonelayersthroughoutyourhome.Allofwhichanallplaythesameaudiosimultaneouslyndupto10differentaudiostreamsatthemetime.systemsinA6:Yes.YouwillneedtohavetwohereeachtimeyouconfigureyourdevicenewPCand/orwirelessrouter.Pleaseusepapercliptoexecute.Q4:WhataudioformatsaresupportontheVOCO?A4:TheVOCOcanplay: WAV(upto48Khzsamplerate16bits) MP3 AAC(unprotected) WMA(unprotected‐CBR,VBR,andLossless) AIFF,AppleLossless,MP2,FLAC,Monkey'sAudio,MusePack,OggVorbisaresupportQoAuPcasaQ6:CanIhavetwo(2)differentmyhome?computerandcanbeviewedasanindividualexperience.Q7:WhatshouldIdoifmyVoiceCommandersaysConnectiontonetworkfailed?A7:Hitretryaspromptedbythesystem.Ifyoucannotconnectafterthat,pleaserepeattheVocoCommanderSet‐upinstructions
18|Page HardwareOverviewWithVOCO,youwillusethepowerofyourvoice,alongwithnavigationalbuttonstoaccessyourcasualcontent. NavigationalOverviewCO.tspecificVOCOAllowsyoutomovebackwards.Play/Pause:Youcanusethiskeyaswellastoplayasong.ong:Youcanmanuallygotothepreviousorthenextsonginyourplaylist. Pushtotalk:PushthisbuttontosubmityourrequesttotheVOSoftKeys:Allowyoutoselectabbedrequests.Volumecontrol:ControlsvolumeupordownfortheVOCO.LeftandRightNavigation(on4wayNavigation):andforwardstopreviousscreens.Select:Allowsyoutomanuallyselectonaspecificsong,stock,score,andmoreselectPrevious/NextSVZoneManagement:Youcansync/unsyncandsetupadditionalVzoneplayers.HeadsetJack:AllowsyoutolistentomusicthroughtheVoiceCommander. SoftKeysNextSongPreviousSongPlay/PauseVzoneManagementSelectVolumePushToTalk4‐wayNavigationBuilt‐InMicrophoneHeadsetJack
19|Page WhatVocoCanDo BySong “PlaymyRockAlbums”Weather:dayforSports:Ge scoresand theNBA,NFL,MLBandNHL.Stocks:Ge the15‐minutedelaypriceforTopU.S.stocks,theS&P500,NASDAQ,DowJonesandAmEx.Horoscope Getyourdailyhoroscope.News:Get newsstoriesfortheUS,International,Sports,Politics,Business,Entertainm nt,Technology,Strange,andHealth.SearchorPlayMusic: ByArtist ByAlbum ByGenre ByPlaylistOraMixtureofSearchElements: “Playmycountrysongs” “ShowmemyJazzalbums” “ShowmealbumsbyTheGo‐Go’s” “ShowmemyAlternativeArtists”Gettoday’sweatherandthe5‐r750U.S.cecastfo ities.schedulesfortts:currenteVocoplaysmusicthroughyourPCSpeakersorstreamsittoanyVzonePlayerVoc theodisplaysinformationonVoic eCommanderfor5“Agents”.
20|Page WhatCanISay?OneofthegreatbenefitsofVocoisthefactthatyoudon’thavetousescriptedphrasestobeunderstood.How uretoyoursenten recognitionrate.PlayMusicever,usingageneralstructceswillhelpimproveyour Playtheartist______________. Playthealbum_____________. Playthesong________________. Playmycountryalbums. Playtheplaylist_____________. Playmyrocksongs. Playsomejazzmusic.BrowseMusic Showmemysongs.mealbumsbytheartist___________. Showmemyplaylists. Showmemyrocksongs. Showmesongsbytheartist______________. Showmemyalbums. Showmemyrockalbums. ShowThemoreinformationthatyouebetterunderstood.fullsongoralbumm.rsbyc”)stockprice.rThesearejustafewexamplesofntoVoco.inmind,“Themore,thebetter.”giveVoco,thyouwillbe Saythename. SaytheartistnamewhenaskingforasongoralbuumouMa(“PlaythealbumRtheartistFleetwood Saythefullcompanynamewhenaskingfora(“WhatisthestockpricefoAppleComputer”).howtofeedinformatioKeep
21|Page Weather today’sweatherfor_________.dPersonalization Whatistoday’sforecast?Whatistheweatherforecast?Whatis  Whatistheweatherforecastfor_____.WithDashboar Stocks Wh _atisthestockpricefor____ HowistheNASDAQdoing? HowistheS&P500doing? Howisthe_________doing?____.WithDashboardPersonalization Howaremystocksdoing?oroscopeH WhatisthehoroscopeforCancer? WhatisthehoroscopeforJune23rd? Showmethezodiacsigns.WithDashboardPersonalization Whatisyhoroscope?portsmS Whatwasthe oftheMinnesotaTwinsgame? WhatisthefortheSeattles? WhenisthenextgamefortheNewes?ationNewsscorescheduleSeahawkEnglandPatriots? rethefootballscorWhatweWithDash emyscores.boardPersonalizShowm Showmethetopheadlines.nes.newscategories.tion Showmetheentertainmentheadli ShowmetheWithDashboardPersonal Showmemynews.iza
22|Page TheDashboardIntheDashboard, controlallyourVocoMediaSystem:r lAccessing lickontheontowhichyouinstalledtheVocoMediaSystem.“D ”.webbrowser,theVocoMediaSystemDashboardwillappear.referencesngthe Agent Preferencesfeaturewithjustforyou.Ratherthaneneasiertogeteyoudesignateyourhorosc pe,youcanaskVoco“What’smyhoroscope?”tyour Teams:“ShowmeSportsrfavoriteNewsCategories:“Showmemyheadlines.”mymy:“Whattheforecast?”youcanaspectsof Yourmusicandplaylists; Yourpersonalsettingsfortheagentslikeyourfavoritesportsteams; YourmailandnotificationfromtheVocoSupportTeamand,Generalsettingsfortheov e a lsystem.theDashboardTHEVOCOMEDIASYSTEMTRAYICONToaccesstheDashboard,rightcVocoMediaSystemIcononthePCSELECTASHBOARDOnyourSettingAgentP UsiVocowillallowyoutoaskforthingsthatarepersonalizedhavingtospecifywhatyouwant,settingpreferencesmakesitevwhatyouwant—faster.SetyourHoroscope:OncoSe FavoriteSportsScores.”mySetyouCre stocksdoing?”ateyourStockList:“HowareSelectyourfavoriteplaylist:“Playmusic.”DesignateyourZipCode
23|Page AccessingtheAgentPreferencesToaccesstheAgentPreferencesMenu,click“Agents”.TheAgentPreferenceMenuIfyouhavenotdonesoandwouldliketosetapersonalpreferenceforanagent,pleaseclick“Personalize”.Ifyouhavealreadysetapersonalpreferenceforanagentandwouldliketochangeit,select“Edit”.SettinganAgentPreferenceUsingSportsasanexample:Usethedropdownmenutofindtheteamthatyouwouldliketouseasyourpersonalpreference.Onceyouhavechosenyourteam,select“Update”AGENTS
24|Page ManageandSynZonesonYourcrVoiceCommandeVoiceCommander,thescreenwillpresenttthecurrentactivezone.ThisshowsyouthezonenamethatyoussociatedwiththeVoiceCommanderorthisparticularVZonePlayer.ThisshowsyouwhatzonemightbesynchedThisshowsyouwhatsongisplayingonthisThisallowsyoutoscrollbetweenzones.WhentheVZoneButtonisengagedontheyouinformationabouawiththisparticularzone.particularzoneorgroupofsynchedzones.VZoneButton1NOTE:Forthisroundofbetatesting,showtheIPAddrwecanonlyessassociatedwiththeparticularZone.123Anactivezoneisasinglelocationormultiplesynchedlocationswhereyourmusicrequestsareplayed.2434NOTE:Tochangetheactivezone,scrolltothezoneandselect“Done”.
25|Page SynchZonesochyouwanttosynchotherzones.fterpressingthe“sync”button,youwillbepresentedwithalloptionsforsynching.SelecttheoptionyouwouldlikeandselectInordertosynchzonestogether,scrolltthezonetowhiA“Close”.NOTE:IfthePatiohadalreadybeensynchedwithazone,theoptiontounsyncthosezoneswouldhavealsobeenpresented.
26|Page SlimServerTheSlimServerMusicInterfaceislocatedwithintheDashboard—youcanaccessitbyclickingthefarrighttabatthetopoftheDashboardScreen.donotcurrentlymusicmanagementinterface,thesynchingandunsynchingofyourV‐section.Wewill detaillaterinthissection₁₁Browse:Thisallowsyoutobrowseyourmusiccollection.OntheVoiceCommander,youmayaskforAlbums,Artists,Genres,SongsandPlaylists.VocoandtheVoiceCommanderdonotsupportYears,NewMusic,FavoritesandRandomMix.Search:ThissectionisnotsupportedbyVocoortheVoiceCommander.InternetRadio:VocoandtheVoiceCommandersupportinternetradio.Settings:WiththetemporaryForourBetatesting,wewillbeusingthetraditionalSlimServerMusicInterface.Forlaunch,wewillhaveimplementedourownanduniquemusicmanagementinterface.TherearesomefeaturesofthetraditionalSlimServerinterfacethatVococannottakeadvantageof,butwewillmakenoteofthose.12341Zoneswilloccurinthisgetintogreater234
27|Page MusicLibraryWindow:Asyouchooseartist,album,songorotheroptionsontheMainMenu,yourselectionwillbepresentedinthisarea.PlaylistWindow:Asyouplayoraddsongstoyourplaylistqueue,itwillbedisplayedinthisarea.Play:Immediatelyplaytheparticularsong,album,artist,genreorplaylist.Add:Thisallowsyoutoaddartists,songsoralbumstoaplaylistqueue.Or,ifyouhaveselectedaplaylisttoplay,youmayaddsongstothatexistingplaylist.Asyouselectthe“PLAY”existingplaylistandreplacesitwiththatwhichyouhavechosentoplay.1212option,thisclearsany3434
28|Page CreateaPlaylistonYourPCaddedtotheplaylistwindow().Inordertoplaytheplaylist,youAsyouclicktheaddbutton(),thealbum,artistorsongwillbe12132mustselectPlay().3
29|Page SaveaPlaylistTosaveyourplaylist,selectSave()andtypethenameofyourplaylist()andselectSave().121233Inordertoaccessyourntmm).ewplaylistbyvoiceonheVoiceCommander,youustrescanyourplaylistusic(seebelow 
30|Page RescanyourPlaylistMusicTorescanyourmusiccollection,rightclickontheVocoiconinthebottomrighttrayofyourPC(),select“MusicRescan”()andthenchoose“OnlyRescanPlaylists”().231123
31|Page On‐QCreateandSaveaPlaylistonyourVoiceCommanderAfterhighlightinganalbum,artistorsong,pressthe“AddtoOn‐Q”key.Thesongwillbeaddedto“On‐Q”.Tosav sthe“Save”key.etheplaylist,presAfterpressing“Save”,theNamingKeypadwillappear.Typeyourplaylistnameandpress“SavePlaylist”.Asyouplayanalbum,songorartist,itisautomaticallyaddedtoyourOnQlist.Eachtimeyouselectanotheralbum,songorartisttoplay,thecurrentOnQlistisclearedandreplacedwithyournewselection.InordertoaccessyournewplaylistbyvoiceonmustrescanyourplaylistmusiconyourPC(seerescanyourPlaylistMusicsectiontheVoiceCommander,you)
32|Page FrequentlyAskQuestions(FAQed’s)Q1:CanIacquireinformationonanythersportsbesidesprofessionalteams?A:CurrentlytheVOCOisonlyabletoacquireformationforMLB,NBA,NFL,andNHL.ollegeandothersportsmaycomeonboardlater.2:Myvoicerecognitiononmusicisveryhitrmiss.WhatshouldIdo?A: RighTHEVOCOMEDIASYSTEMTRAYICON Select“MusicRescan”andthen“ClearLibraryandRescanEverything”option.willtakeseveralminutesasthesystemscansyourPCandrecreatestherecognitionnecessarytooperate.Afterthesystemllsyouitisfinishedandrunning,rebootyourCtoensureyouareoperatingwiththenewscanneddatabase.HowdoIgetVocotoreadbackmystock:Thisfeatureisnotenabledonthishardwareversion.4:WhyistherelatencybeforethesongA:KeepinmindthattheVocoMediaSystembasedonthespeedofyourwireless  etwork,yourmachineandmanyotherfactorsthatmaycreatelatencyonyour  sponse.Q5:CanmykidsplaygamesonmyPCwhileusicisplayingorwhileIusemy  ocoCommander?:Yes,AslongasyouPChasenoughmemoryndharddrivespace.6:CanIsettheVoiceCommanderformyvoriteswithintheAgents?:Yes,youcancustomizeagentpreferencestheDashboard.7:WilltheVOCOrespondtoothervoicephrasesnotcoveredinthismanual?sentenceswillpullupyourrequesteddata ontheVoicecommander.oinCQotclickontheVMStrayicon.ThisrefilestePQ3:portfolio?AQplay?isnremVAaQfaAviaQA:Possibly.Somerequestswithshortened
33|Page CustomGuideerSu rtppoWheredoIgotoreceivesupport?http://navvo.custhelp.comorcall1‐800‐TRY‐VOCO(1‐800‐879‐8626)Howtogetregistered?ToaccesstheVocoBetaSiteforBeta1pleaseusethefollowinglink.http://navvo.custhelp.comPleasesavethislinkinyourfavoritessectionofyourPC.Thiswillbringyoutotheloginscreen.1. Oncehereyouwanttoclickthe“Createanewaccount”tabonthelefthand 2. informationeinformationis3. WhenfinishedclickonCreateAccountandyouraccountwillbecreatedforyou.Youwillbesentanemailconfirmationontheemailyouprovidedcreatingyouraccount.. EverytimeyougototheVocoBetaSite,youwillneedtologinbeforestartingasession.1. ToAccessNavvo’sCustomerSupportSiteforBeta1pleaseclickthefollowinglink:http://navvo.custhelp.com.PleasesavethislinkinyourfavoritessectionofyourPC.Thiswillbringyoutotheloginscreen.unt.uestions/communicationwithNavvo.side.Pleasefilloutallthepasswordandhighlightedboxesasthrequired.42. Oncehereyouwanttoclickthe“Createanewaccount”tabonthelefthandside.3. Pleasefilloutallthepasswordinformationandhighlightedboxesastheinformationisrequired.Thelast5questionsareoptional,butwillgoalongwayinaidingusinansweringanyquestionsyoumayhave.4. WhenfinishedclickonCreateAccountandyouraccountwillbecreatedforyou.YouwillbesentanemailconfirmationontheemailyouprovidedcreatingyouraccoFeaturesofNavvoSupportSitehereare3maintabsyoucanselectafterloggingontotheNavvosupportsite.nswers:ThisiswhereallyourFrequentlyskedQuestionswillbeanswered. uggestion/LogaBug:BugsorIdeasareloggedhere.MyStuff:ThisareakeepsarecordofanyTAAQuestion/Sq   
34|Page Let’sgetmoreindepthwiththefunctionalityofeachtab.AnswersTab:Clickontheanswerstabtobeginwith.Youwillnotice3differentwaysthyouareabletosearchforanswers. atyword.efinebycategory:Youhave19gorythatmostloselyresemblesyourquestion.SearchbyPhrases,SimilarPhrases,ion,orrchwillpopulateyourscreen.ChooseyourselectionbylickingontheBlueHighlightedUnderlinedtionrwillbeginwithalightbulbpointingouttheyourideasandtechnicalfeedbackt eproduct.ntstmostcloselymatchesyouBug,ideaoroughts.ahead orthesubjectbox.4. Question:Finallysubmityourquestionorug stioninthelargeboxprovided1. TypeinKeyword:Thiswillselectquestionsthatareassociatedwithyourke2. Rcategoriesinwhichtoselectfromhere.Pleaseselectthecatec3. ExactSearch,ComplexExpressAnswerID:Thisareaallowsyoutocustomizeyoursearchtoexactlywhatyouarelookingfor. Theanswersthatpertaintoyourseacquestionthatyouarelookingfor.Thequeswillappearwithaquestionmark.Theansweanswer.IhaveaQuestionorSuggestion/LogagbeBuTo ginhereclickonwithyourmousetheQuestion/LogaBugTab.Thisareaistrulyforprovidingabou1. Category:1stselectoneofthe19agethathth2. Isthis:NextselectwhetheryouinputisaBug,asuggestion,goodfeedback,ornegativefeedback.3. Subject:Nextpleasetypeinertopicinsge
35|Page ExampleofloggingaBugIssue: Moving back and forth fromheadlines in news menu is inStepstoreproduce: consistent. Notice ser has now skipped headlines : Menus must remain consistent.  onyouhavehadwithNavvoiskept.HereisarecordofallinformationonQuestions,Notifications,andProfilechanges.supportsneedsmoreinformationtosupportprofiletosetnewpreferencesorreflect 1. From home select news 2. Select Top Headlines 3. Select first article 4. Press left button to go back to headlines menu 5. Select first article (same initial selection) 6. Press left button to go back umenu and is in the initial news menu ExpectedresultsActualResult:Menusdidnotremainconsistent.MyStuffTab:ThisiswhereanycommunicatiQuestions:HerewillbearecordofanyquestionswithanswersyouhaveaskedNotifications:Yourquestionsareansweredhere.Youalsomaybenotifiedthatconsumeryou.ProfileHereonecanupdatetheiraccountchangestoyourcontactinformation.ChangePassword:Hereyouareabletocreateanewpasswordonchangeyourpassword.ItisveryhelpfultotheVocoSupportteamthatyouattempttoreproduceyourexperiencepriortologgingyourbug.However,ifyouarenotabletoreproduceit,goaheadandlogthebugregardless.
36|Page CustomerSupporF equentlyAskedtrQuestionsQ1:Howlongbeforemyincidentisrespondedto?A: ithin48hours‐2businessdayseds.lWhatifIhaveforgottenmypassword?:Pleasecontact1‐888‐TRYVOCO(1‐888‐879‐8626)toresetndinformationIamlookingforinthegquestionIspeaktosomeoneregarding8‐TRYVOCOor1‐yIcan regardingmyVOCOexperience?A:willbeemailedalinktotakeNavvo’ssurveyafterweek1andattheendofyourConsumerbetatest.WQ2:WillyounotifymeifIhavesubmittagreatidea?A:WewillrespondbackbysayingThankIfweincorporatewewillnotifyyou.Q3:DoestheNavvosupportsitekeepalmysubmittedfeedback?A:Yes,itisstoredforyouinyour“MyStuff”Tab.Q4:AQ5:WherecanIsubmitaquestion,ifIdonotfiNavvoanswerDatabase?A:GotoIhaveaQuestion‐Suggestion/LoaBugtabandsubmityourQ6:Howcanmyissueinperson?A:Pleasecontact1‐88888‐879‐8626Q7:IsthereafeedbackformorsurvetakeYou
37|Page 
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference and (2) This device must accept any interference received, including interference that may cause undesired operation. RF exposure warning This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provide with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. SAR Value: 802.11b: 0.112 W/kg 802.11g: 0.061 W/kg

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