ZyXEL Communications VMG1312B10A Dual WAN VDSL2 Gateway with 802.11n; Wireless N VDSL2 4-ports Gateway with USB User Manual
ZyXEL Communications Corporation Dual WAN VDSL2 Gateway with 802.11n; Wireless N VDSL2 4-ports Gateway with USB Users Manual
Users Manual


![Document ConventionsVMG1312-B10A User’s Guide4Document ConventionsWarnings and NotesThese are how warnings and notes are shown in this User’s Guide. Warnings tell you about things that could harm you or your device.Note: Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations.Syntax Conventions• The VMG1312-B10A may be referred to as the “Device”, the “system” or the “product” in this User’s Guide.• Product labels, screen names, field labels and field choices are all in bold font.• A key stroke is denoted by square brackets and uppercase text, for example, [ENTER] means the “enter” or “return” key on your keyboard.• “Enter” means for you to type one or more characters and then press the [ENTER] key. “Select” or “choose” means for you to use one of the predefined choices.• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Maintenance > Log > Log Setting means you first click Maintenance in the navigation panel, then the Log sub menu and finally the Log Setting tab to get to that screen.• Units of measurement may denote the “metric” value or the “scientific” value. For example, “k” for kilo may denote “1000” or “1024”, “M” for mega may denote “1000000” or “1048576” and so on.• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other words”.](https://usermanual.wiki/ZyXEL-Communications/VMG1312B10A/User-Guide-1620874-Page-4.png)



















































![Chapter 4 TutorialsVMG1312-B10A User’s Guide564.7.2 Configuring DDNS on Your DeviceConfigure the following settings in the Network Setting > DNS > Dynamic DNS screen.•Select Enable Dynamic DNS.•Select www.DynDNS.com as the service provider.•Type zyxelrouter.dyndns.org in the Host Name field.• Enter the user name (UserName1) and password (12345).Click Apply.4.7.3 Testing the DDNS SettingNow you should be able to access the Device from the Internet. To test this:1Open a web browser on the computer (using the IP address a.b.c.d) that is connected to the Internet.2Type http://zyxelrouter.dyndns.org and press [Enter].3The Device’s login page should appear. You can then log into the Device and manage it.](https://usermanual.wiki/ZyXEL-Communications/VMG1312B10A/User-Guide-1620874-Page-56.png)












































































































































































































































![Chapter 36 TroubleshootingVMG1312-B10A User’s Guide 2935Reset the device to its factory defaults, and try to access the Device with the default IP address. See Section 1.6 on page 25.6If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.Advanced Suggestions• Make sure you have logged out of any earlier management sessions using the same user account even if they were through a different interface or using a different browser.• Try to access the Device using another service, such as Telnet. If you can access the Device, check the remote management settings and firewall rules to find out why the Device does not respond to HTTP. I can see the Login screen, but I cannot log in to the Device.1Make sure you have entered the password correctly. The default admin password is 1234. The field is case-sensitive, so make sure [Caps Lock] is not on. 2You cannot log in to the web configurator while someone is using Telnet to access the Device. Log out of the Device in the other session, or ask the person who is logged in to log out. 3Turn the Device off and on. 4If this does not work, you have to reset the device to its factory defaults. See Section 36.1 on page 291.I cannot Telnet to the Device.See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware.See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.](https://usermanual.wiki/ZyXEL-Communications/VMG1312B10A/User-Guide-1620874-Page-293.png)
![Chapter 36 TroubleshootingVMG1312-B10A User’s Guide29436.3 Internet AccessI cannot access the Internet.1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 24.2Make sure you entered your ISP account information correctly in the Network Setting > Broadband screen. These fields are case-sensitive, so make sure [Caps Lock] is not on. 3If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in the Device and your wireless client and that the wireless settings in the wireless client are the same as the settings in the Device.4Disconnect all the cables from your device and reconnect them. 5If the problem continues, contact your ISP. I cannot access the Internet through a DSL connection.1Make sure you have the DSL WAN port connected to a telephone jack (or the DSL or modem jack on a splitter if you have one).2Make sure you configured a proper DSL WAN interface (Network Setting > Broadband screen) with the Internet account information provided by your ISP and that it is enabled.3Check that the LAN interface you are connected to is in the same interface group as the DSL connection (Network Setting > Interface Group).4If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.I cannot connect to the Internet using a second DSL connection.ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL connection, either ADSL or VDSL connection at one time.I cannot access the Internet anymore. I had access to the Internet (with the Device), but my Internet connection is not available anymore.1Your session with the Device may have expired. Try logging into the Device again.](https://usermanual.wiki/ZyXEL-Communications/VMG1312B10A/User-Guide-1620874-Page-294.png)












![Appendix A Setting up Your Computer’s IP AddressVMG1312-B10A User’s Guide 307If you have previously configured DNS servers, click Advanced and then the DNS tab to order them.Figure 157 Windows XP: Internet Protocol (TCP/IP) Properties8Click OK to close the Internet Protocol (TCP/IP) Properties window.9Click Close (OK in Windows 2000/NT) to close the Local Area Connection Properties window.10 Close the Network Connections window (Network and Dial-up Connections in Windows 2000/NT).11 Turn on your Device and restart your computer (if prompted).Verifying Settings1Click Start, All Programs, Accessories and then Command Prompt.2In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also open Network Connections, right-click a network connection, click Status and then click the Support tab.Windows VistaThis section shows screens from Windows Vista Enterprise Version 6.0.](https://usermanual.wiki/ZyXEL-Communications/VMG1312B10A/User-Guide-1620874-Page-307.png)





![Appendix A Setting up Your Computer’s IP AddressVMG1312-B10A User’s Guide 313If you have previously configured DNS servers, click Advanced and then the DNS tab to order them.Figure 166 Windows Vista: Internet Protocol Version 4 (TCP/IPv4) Properties10 Click OK to close the Internet Protocol Version 4 (TCP/IPv4) Properties window.11 Click Close to close the Local Area Connection Properties window.12 Close the Network Connections window.13 Turn on your Device and restart your computer (if prompted).Verifying Settings1Click Start, All Programs, Accessories and then Command Prompt.2In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also open Network Connections, right-click a network connection, click Status and then click the Support tab.](https://usermanual.wiki/ZyXEL-Communications/VMG1312B10A/User-Guide-1620874-Page-313.png)






![Appendix A Setting up Your Computer’s IP AddressVMG1312-B10A User’s Guide3202If you know your DNS server IP address(es), enter the DNS server information in the resolv.conf file in the /etc directory. The following figure shows an example where two DNS server IP addresses are specified.Figure 177 Red Hat 9.0: DNS Settings in resolv.conf 3After you edit and save the configuration files, you must restart the network card. Enter ./network restart in the /etc/rc.d/init.d directory. The following figure shows an example.Figure 178 Red Hat 9.0: Restart Ethernet Card Verifying SettingsEnter ifconfig in a terminal screen to check your TCP/IP properties. Figure 179 Red Hat 9.0: Checking TCP/IP Properties nameserver 172.23.5.1nameserver 172.23.5.2[root@localhost init.d]# network restartShutting down interface eth0: [OK]Shutting down loopback interface: [OK]Setting network parameters: [OK]Bringing up loopback interface: [OK]Bringing up interface eth0: [OK][root@localhost]# ifconfig eth0 Link encap:Ethernet HWaddr 00:50:BA:72:5B:44 inet addr:172.23.19.129 Bcast:172.23.19.255 Mask:255.255.255.0 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:717 errors:0 dropped:0 overruns:0 frame:0 TX packets:13 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:100 RX bytes:730412 (713.2 Kb) TX bytes:1570 (1.5 Kb) Interrupt:10 Base address:0x1000 [root@localhost]#](https://usermanual.wiki/ZyXEL-Communications/VMG1312B10A/User-Guide-1620874-Page-320.png)

























































